Town Sports International Holdings

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  www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated December 21, 2014
Updated December 21, 2014
152 Reviews
2.1
152 Reviews
Rating Trends

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Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
82 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Employees are as neglected as their facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Town Sports International Holdings full-time (more than an year)

    Pros

    Working in a gym is a plus

    Cons

    Pay and benefits
    High Turnover
    Impossible bonus structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Company needs to get it together.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    Free gym membership. It's fun when frequent members learn your name and build that rapport.

    Cons

    Company refuses to enter the new age and are stuck on the old ways of doing things. External prospecting does not work too well in a city where people refuse to stop for anything. Cold calls do not work either. My location was rated as one of the dirties clubs but yet they still continued to preach about needing more sales but did not acknowledge the fact the our club was filthy.

    Advice to ManagementAdvice

    Ease off concentrating just on sales and focus more on the managing of the gym itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good people, bad company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    High energy envioronment, generally very nice coworkers.

    Cons

    Tedious work, and inefficient ways of doing things. .

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I have been working at Town Sports International Holdings

    Pros

    Flexibility of schedule, good traffic, Decent pay if you work hard. Full Commission on a sliding scale based on # of sessions trained per pay period runs 33-55%

    Cons

    No 24 hour cancellation policy makes it easy to be exploited by the client and company. TSI sells EFT. based Personal Training Memberships which give clients a number of session per month and come with a three month commitment. The issue is that every month the client will renew sessions but the previous months sessions don't roll over. And if a client does not personally authorize the session via membership password being typed in at the physical location then you as the trainer wont get paid. Now mix this up with no 24 gour cancellation policy and you have a recipe for exploitation.

    Advice to ManagementAdvice

    Change business structure so that trainers have more protection of their time and ability to fet paid for showing up.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great people, great team spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Applications Development in New York, NY
    Former Employee - Manager, Applications Development in New York, NY

    I worked at Town Sports International Holdings full-time (more than 8 years)

    Pros

    free gym membership, great people

    Cons

    lower IT salaries compared to other companies

    Advice to ManagementAdvice

    HR has to do a better job

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Worst job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Trainer in Washington, DC
    Former Employee - Master Trainer in Washington, DC

    I worked at Town Sports International Holdings full-time (more than 3 years)

    Pros

    Great clients, some nice co-workers, free gym membership. Nothing company related, as there are no positives associated with TSI.

    Cons

    The company as a whole does not care about its employees or members. Town Sports International often steals money from trainers and membership consultant's paychecks. I had to contact the Department of Labor in order to get money I had rightfully earned. They also took away trainer health insurance without notifying us. TSI is a health company, what a joke!

    Advice to ManagementAdvice

    Quit. Go play in traffic. Replace yourselves with someone who has graduated from business school. Hire someone who understands empathy, so they can work effectively with customers and employees. Or sell the business to someone who looks smart.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in Woburn, MA
    Former Employee - Membership Consultant in Woburn, MA

    I worked at Town Sports International Holdings full-time (more than 3 years)

    Pros

    Free membership

    Employees you work with have positive attitude and a lot of energy. I made some great friends who I stay in touch with and met my girlfriend here.

    Cons

    There are so many unethical practices from the membership consultants to the GM's. Offering corporate rates and Tufts rates to people that aren't eligible for a discount is a common one I did. There was much worse going on in the company. You are almost forced to do something sketchy to keep up with the rest of the consultants being shady.

    The company should be sued for the amount of hours you are "required" to work. Three 12 hour days per month. Not only do you not get overtime those days but you also don't get paid the additional 3 hours (based on a regular 9 hour day)

    Management and corporate are on different levels. Corporate needs to be cleaned out. They are stuck in their old ways and dont know whats really happening in the clubs

    You will make $6 an hour and commission will vary depending on what type of sale you have. Put a lot of effort into double checking the commission to make sure you get paid correctly. You pay depends on your managements approval and the member staying for 90+ days.

    No work life balance (you are made to feel guilty for taking time off)

    Barely hit quota. The clubs in the city have the best chance to hit quota. Quotas are unreachable most of the time. Corporate doesn't pay attention to the clubs that miss quota.

    MICRO MANAGED EVERYDAY!!! They track your progress in CRM (computer program where you enter you numbers live throughout the day.

    Advice to ManagementAdvice

    Promote from within, recognize people that can actually help improve the company, stop focusing on getting any body to fill positions in the club and start focusing on hiring talented individuals. Take the time to train properly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great People/experience but not a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    This is a great company to grow your skills/experience in sales, relationship building, talking with people, and mental fortitude. You'll develop personal growth because the environment is a feast-or-famine type of place. Anything learned can be applied to real life living and other career opportunities.

    Cons

    A lot of what's talked about is hype. The company isn't innovative. The hours aren't the most beneficial is looking for a good work-life balance.

    Advice to ManagementAdvice

    Don't just go with what's always worked. Try and innovate rather than associate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    A good place to work and move around in different positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Party Coordinator in Wellesley, MA
    Former Employee - Party Coordinator in Wellesley, MA

    I worked at Town Sports International Holdings part-time (more than an year)

    Pros

    -lots of different positions for young unexperienced people, like birthday party coordinator, counselor, swim instructor, front desk staff lifeguard, and lots more
    - good people , good culture, young, enjoy spending time together
    -free gym membership is great!
    -schedule flexibility (can be quite a lot depending on position)
    -pool use

    Cons

    -high turnover rate of management
    -difficult to get a good reference for current employers looking for a recommendation
    -pay is minimal
    -staff can be a little self centered/all over the place
    -management tends to be younger less experienced/less serious group.

    Advice to ManagementAdvice

    more goal setting towards better work environment, more organization. better benefits for staff like lunch once a month for everyone not just managers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Same ol song and dance it is a job just a job liking it is not a requirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee in New York, NY
    Current Employee - Corporate Employee in New York, NY

    I have been working at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Gym is free for all employees, can Also workout during lunch time, flexible schedule

    Cons

    Benefits not that good, expensive, may even be cheaper if you get it on your own

    Advice to ManagementAdvice

    Reward those that get the job done. Not those that are friends and just take up payroll space.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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