Town Sports International Holdings

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Town Sports International Holdings Reviews

Updated August 19, 2014
Updated August 19, 2014
128 Reviews

2.0
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
69 Ratings

Review Highlights

Pros
  • Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service (in 36 reviews)

  • friendly employees, free gym membership, everyone works together as a team (in 34 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 10 reviews)

  • Absolutely no work life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Trainer  in  Bethesda, MD
    Current Employee - Master Trainer in Bethesda, MD

    Pros

    My clients are awesome and I've made many great connections. Some co-workers have been great as well.

    Cons

    Management is terrible. They are completely unresponsive and will stone wall you until you forget you even had a problem. Payroll is a joke. I had to contact the department of labor in order to get paid back wages. Hiring process is exceptionally lax. No worries if you're a convicted felon, at TSI you're management material!

    Advice to ManagementAdvice

    Enough with the arrogance. Stop blaming all problems on the size of this "publicly traded company." You've rant the company into the ground and effectively made the stock worthless. Try and care about member retention because everyone quits your bad business. Pay your employees correctly and on time. I'm surprised there haven't been more lawsuits regarding pay issues. I will be shocked if this company exists in 10 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Pressure Filled Sales Company Lacking Business Analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  New York, NY
    Current Employee - General Manager in New York, NY

    Pros

    Free Membership
    Great networking
    Upward mobility (although due to high turnover)

    Cons

    "Beat-up" Sales approach
    poor salary structure; incentives included
    poor sense of work-life balance
    no overtime; mandated 12-hour days without compensation
    Extremely High Turnover

    Advice to ManagementAdvice

    Take a more employee centered approach. Ensure that middle management understands the business as a whole and can forecast properly. Set realistic expectations. Have a formal new hire training program especially for sales personnel. Ensure feedback is listened to and applied

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    A great company who is ready to take it to the next level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Who doesn't want to improve lives through exercise? Great mission and excellent group of employees to accomplish it. Opportunity for advancement and growth within the company both upward and to other departments.
    New COO who has a good opportunity to make changes to the organization and culture.

    Cons

    Benefits could be better. More team building opportunities.

    Advice to ManagementAdvice

    More specific and personal celebration of individual contributions from senior leadership. And bring back the strong Learning and Development culture!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Left a bitter taste in my mouth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Ability to use over 160 gyms
    Good place for self development
    You meet some great people
    Some great personal training talent.
    I believe in improving lives through exercise
    Experience depends heavily on management. Both club level and corporate level. I've had a variety of managers.
    If you find a way to crush your goal then you're golden. And they don't seem to really care about the how... Just the results.

    Cons

    Management from the top down has taken a huge nosedive. And I mean terrible.

    Development does not feel supported. When you do well your manager wants to take credit. When you aren't performing as well your job feels threatened. Instilling fear of losing your job seems to be a management tactic on all levels. A large reason is that the people who manage you don't know the answers or even the formula for that matter. They couldn't do your job and they know it.

    The hours are horrendous. 50 hours a week for salaried positions is mandatory. And you're expected to do more hours and an extra day VERY often. If you're hourly they make sure you don't get overtime and a salaried employee is expected to pick up the slack.

    Support from member services is horrible. Probably because they are overworked. So I understand. But still. The front line staff deals with the brunt of the members anger. And truthfully it does not always feel like a safe environment.

    Nothing is more important than sales. Every sale is not a good sale. But some don't see it that way. Quite a few actually. Stressful environment.

    Advice to ManagementAdvice

    Treat your people better. Stop being a churn and burn. Recognize the industry has changed and you need a fresh approach to become interesting to gym goers again. Uxf is not going to do it. Top to bottom overhaul is needed in many areas. The sales structure would be a good place to start.

    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    good starting point

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great experience and room to grow

    Cons

    50 hours plus a week

    Advice to ManagementAdvice

    give positive feedback as well as negative

  7. 1 person found this helpful  

    Sales driven environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  New York, NY
    Current Employee - Sales in New York, NY

    Pros

    if you have a great business director like I have... They lay the foundation of the sales driven environment.. Was able to get great professional development, which made me a beast in sales..

    Cons

    You are as good as your last sale at NYSC.... If you can't handle a high driven, high sales quotes... then you will be fired very soon.. Needs more benefits to have more stability..

    Advice to ManagementAdvice

    Treat your sales guys better... they are the ones keeping your seven figure salaries...

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great opportunities with industry leader!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    Pros

    If you are willing to work hard, be a part of a team and step up to the challenges that people/behavior management careers can present - you will be successful! Great culture created by Robert Giardina (CEO) who started with the company some 30+ years ago as a Personal Trainer. Lots of industry experience within the leadership team which allows them to create an accountable and rewarding environment for team members. Company is still growing and opportunity is still vibrant in the culture. Best place to work if you're going to work in the fitness industry. But, you will have to commit to it. Not an easy job but, great when things come together.

    Cons

    You will have to work hard to deliver on the expectations of the clients and fellow team members. Sometimes that can mean long work days and weeks. Sometimes it can be frustrating to not be able to et things done as soon as you'd like. But, you do know people are working to help you. If you don't have a passion for people and the fitness industry, you will probably not enjoy working there.

    Advice to ManagementAdvice

    Lots can be done to increase employee participation and satisfaction in the company. To start; why not have an employee stock purchasing program. Instant investors by the people who are actually most invested. Better health insurance plan (easy to pull a muscle when it's your job). More employee outings and events as like minded people love to be around one and other.

    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Absolutely no regard for employees or customers...horrendous leadership & culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Sales driven organization
    Large network of clubs

    Cons

    No emphasis on customer service
    No emphasis on employee needs, development or how to better serve members
    No sincere interest in recognizing employees for outstanding performance.
    Leadership only cares about themselves and lining their pockets

    Advice to ManagementAdvice

    Change leadership to reflect the needs a service organization

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Great Company with room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free membership and discount on personal training

    Cons

    -The hours
    -Workloads can be excessive.
    -Pay is very low considering what you can get elsewhere.
    -benefits, do not get any holidays off

    Approves of CEO
  11. 3 people found this helpful  

    Zero work/life balance-working all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    Pros

    Free membership, exposed to a healthy lifestyle, make friends for life

    Cons

    After being tenured for over five years, this company is great for a recent college grad with no interest in a work/life balance. Youre forced to work holidays, 12-hour days 3x a month with no overtime and compromised to make unethical decisions because of overwhelming amount of sales pressure. There is minimal room for growth---senior management make "promises" that you will move up as long as you work extra hours, yet the promotions are far and few between. You are compensated fairly, with bonuses. However, if you dont keep up with your bonus, the company will try to withhold it. This is not a company you want to work for if youre married and or have kids--you will never see them. Over 5 years, ive seen many relationships and families fall apart because of the culture and demands of this company.

    Advice to ManagementAdvice

    I honestly think its too late and too big of a change is needed to change the culture of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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