Town Sports International Holdings

  www.mysportsclubs.com
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Town Sports International Holdings Reviews

Updated August 19, 2014
Updated August 19, 2014
128 Reviews

2.0
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
69 Ratings

Review Highlights

Pros
  • Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service (in 36 reviews)

  • friendly employees, free gym membership, everyone works together as a team (in 34 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 10 reviews)

  • Absolutely no work life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Horrible, this company deserves to fold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  New York, NY
    Former Employee - Assistant General Manager in New York, NY

    I worked at Town Sports International Holdings full-time for more than 8 years

    Pros

    When I first started in this company 8 years ago, this was a fun and wonderful place to work. 3 years ago this all changed they went from being customer service oriented to strictly sales and lost all focus on their customer and employees.

    Cons

    This company is extremely abusive, they make you work overtime with no pay, refuse to pay out your bonus if you are no longer in role, NEVER do they give positive feedback it is always NEGATIVE....They are moraly corrupt with no integrity. Upper management is intellectually dishonest--perfect example the 4 stars you see in the reviews are no doubt written from current business drivers and in NO way is this company a rewarding place to work...IT IS NEVER NEVER enough!!! They do not care about their employees at all. They lost 13,000 members in the 2013 fiscal year, hmmm I wonder why? Hang it up NYSC you lost your shine.

    Advice to ManagementAdvice

    go back to school and learn how to really manage and build a team ...one day you will be treated the way you have treated your employees, then you will know how it feels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worked Here  in  Rego Park, NY
    Former Employee - Worked Here in Rego Park, NY

    I worked at Town Sports International Holdings full-time for less than a year

    Pros

    Potential for money (despite never actually being able to achieve it) and free gym membership.

    Cons

    Not a genuine place to excel, pushy sales position, demand to perform despite not given the genuine opportunity to perform (ie: you must hit this quota, despite it being impossible here), low pay for cleaning crew and the place is falling apart, members are arguably the rudest and most demanding, general manager is demeaning, a bully, and incompetent with anything except olympic lifting (seriously, watch him try to use a computer). All together very little opportunity here, don't bother unless you are desperate, and be prepared to leave very quickly.

    Advice to ManagementAdvice

    Reel in the manager or fire him. The several employees (managers) before, cheated the system, this one doesn't cheat but treats people very poorly. Stop setting unrealistic goals for your sales associates. This is a residential area with little turnover and a people who are not interested. Set up better delivery times for towels to prevent customer complaints where the front people get yelled at and get a male trainer to help close to prevent the front desk people from being intimidated by members.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great Company & Career Opportunties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AP Clerk  in  Elmsford, NY
    Former Employee - AP Clerk in Elmsford, NY

    I worked at Town Sports International Holdings full-time for less than a year

    Pros

    Great place to start your career!

    Cons

    High turnover rate in a few departments.
    Workloads can be excessive.
    Pay is very low considering what you can get elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    No Communication, No Support, No Leadership

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings

    Pros

    Free membership, some fellow employees are really great, decent benefits and paid time off, clubs offer lots of different amenities.

    Cons

    Absolutely no communication from Corporate. No support from senior management to club management. Club managers are forced to lose sight of what we know really matters, which is servicing our members, because we are on 5 conference calls a day getting verbally beat up. No one in Corporate has any idea how the clubs truly run, so it's really hard to be told how to do your job by people who literally can't do your job. HR is shady. Payroll is completely unaccountable. The entire company and atmosphere that comes with it has gotten dramatically worse in the past few years. Very high turnover of managers because they are not respected. It's a shame that they work 10 hours a day and get no support or leadership in return.

    Advice to ManagementAdvice

    Terry Kew, former COO, leaving was the worst thing that has ever happened to this company. He was the only one who had any idea how to turn this business around. Everyone left are slave drivers who couldn't possibly care less about the employees. It's pitiful.

  6. 1 person found this helpful  

    Long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time for more than 5 years

    Pros

    Employees are enthusiastic about the service we provide

    Cons

    Lack of communication from senior management

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Overworked, underpaid, no recognition for work well done, only punitive negative feedback for everything you do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  New York, NY
    Former Employee - General Manager in New York, NY

    I worked at Town Sports International Holdings full-time for more than a year

    Pros

    Some of the Sales Directors and Operations Directors are really nice and helpful, too bad they are "programmed" to micro manage and not let the GM's make their own decisions

    Cons

    Where to start, compensation does not align with workload, Managers are "robots" not able to make decisions, but are so incredibly micromanaged it is impossible for a GM to grow and develop. Micromanagement is the name of the game at TSI, as well, as unethical sales practices that are allowed if you meet your quota, I have had so many members try to get their refunds with justification, and this company is so sketchy, they will charge someones credit card until the member is at the brink of bankruptcy ( I have spoken to members who have been in this situation)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good for a part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Babysitter  in  Philadelphia, PA
    Current Employee - Babysitter in Philadelphia, PA

    I have been working at Town Sports International Holdings part-time for more than 3 years

    Pros

    Great coworkers. Hours always available

    Cons

    High management turnover can be frustrating

    No opinion of CEO
  9. 1 person found this helpful  

    Terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Camp Counselor
    Current Employee - Camp Counselor

    I have been working at Town Sports International Holdings full-time

    Pros

    Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service

    Cons

    Terrible management- no overtime- never got a raise after 4 years and in fact lost 25 cents an hour

    Advice to ManagementAdvice

    Care about your employees

  10. 2 people found this helpful  

    Not a good place to work as a trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    You make your own schedule and hours

    Cons

    A personal trainer with an education and experience has no more value to this company then a person taking a weekend course and becoming a "personal trainer". There is more attention spent on bringing in new members then there is retaining members. A personal trainer retains members. A personal trainer receives no vacation pay and gets paid less then any other training revenue split that I have seen.

    Advice to ManagementAdvice

    If personal training is an important revenue stream then pay your trainers fairly and offer them the same benefits as your other full time employees.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Poorly Run Company, but Decent Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant  in  Cambridge, MA
    Former Employee - Membership Consultant in Cambridge, MA

    I worked at Town Sports International Holdings full-time for more than a year

    Pros

    Decent salary, free gym membership
    Gyms are actually pretty nice (Some of them at least)
    No experience required
    Meet lots of people

    Cons

    Everything is commission based
    No one at any level cares about the customers
    Horrible upper management
    Turnover is VERY high
    Awful hours
    Stealing and unethical sales practices are encouraged by upper management

    Advice to ManagementAdvice

    Burn it down and start from scratch. The model is outdated, and as far as I experienced, every single employee at every level absolutely hated working for the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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