Townsquare Media Reviews

Updated June 30, 2015
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2.7
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Steven Price
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Pros
  • nice people that work there very forward thinking digitally offer radio digital print and event media (in 4 reviews)

  • When you combine that with on-air and live events, you can make serious money with TSM (in 3 reviews)

Cons
  • Work/life balance is non-existent (in 2 reviews)

  • Mostly this job entails managing websites and editing work by people who were never trained to be writers in the first place (in 2 reviews)

More Pros and Cons

81 Employee Reviews

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  1. Promotions Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Promotions Assistant in Poughkeepsie, NY
    Current Employee - Promotions Assistant in Poughkeepsie, NY

    I have been working at Townsquare Media part-time (More than a year)

    Recommends
    Recommends

    Pros

    At Townsquare, as promotions assistant or "Road Crew," we pretty much make our own schedules. It's a very fun job for someone who is still in college.

    Cons

    You cannot go over 29 hours at the radio station. There is a very slim chance that you will be hired full time. It seems as if there's a high employee turnover.


  2. Progressive Company

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Media full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Progressive growing company willing to try new things. Does not use a cookie cutter approach.
    Diversified Media Company, not relying on one aspect, but solutions based for clients.

    Cons

    If you don't want to work hard this is not the company for you, as it's expected of everyone.

    Advice to Management

    Continue to help educate and train all team members (on air, on line, on site) so we can continue to be on the forefront of audience engagement


  3. Typical media Industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Buffalo, NY
    Current Employee - Director in Buffalo, NY

    I have been working at Townsquare Media full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    New Managment seems to keep company moral up and allow much needed structure chance. Check in and out is erroneous with today's professional, same as hard copy paper transmit of productions. Big changed from a year ago for the better, hope it stays progressive

    Cons

    Not everyone is honest, insincere, behind the back but sales can be dog eat dog. Customers are taken for granted can be replaced, when simple solutions are possible. High Manangment still believes in old school policy which will result in inexperienced lack of talent replacing good talent. Ideas like a phone campaign kill moral. Last year, this year, it kills it for 4 weeks leading up to and weeks after, critical time for annual bid to be worked on and a week on the phone for 1 or 2 potential at the presentations? It don't add up to business sense. There could be great potential in a company that has so much to offer a customer, but it has to offer the same changes and full package to employees too.

    Advice to Management

    Change with the time. Hire good people and step out of their way. It's the Micro Managment that is killing companies, read up on it in current journals business first, Steve Jobs books, giving freedom will not make a person slack off it inspires them to be an entrepreneur. Walking around cubes seeing who is checked in, means they will clock out also, marketing people never clock out. Ideas always come. So let them prove it can be. Paper should be gone, once a week check in office, and spending a week on the phones is the worse experience of a sales person life. People will come when the passionate person sells the ideas to them in person, not on the phone. For a unbelievable media company, broadcast more and call less. People leave after the week on the phones. It's not worth it.


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  5. Helpful (1)

    Great Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Strategist in Bismarck, ND
    Current Employee - Marketing Strategist in Bismarck, ND

    I have been working at Townsquare Media

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Townsquare Media offers a good benefit package and commission structure. If you're willing to put in the work, you'll be rewarded.

    Cons

    No cons at the moment.


  6. APD/Morning Show Host

    Current Employee - APD/Morning Show in Amarillo, TX
    Current Employee - APD/Morning Show in Amarillo, TX

    I have been working at Townsquare Media full-time (More than 5 years)

    Pros

    We are always a step ahead then all other radio clusters when it comes to on-air and digital.

    Cons

    I have not ran into any issues yet.


  7. Helpful (1)

    .

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Media

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    working at a job i love to do.
    half the staff have been together for a very long time
    lots of diversity in products to sell
    there is still some fun left in the radio business...the company hasn't sucked the life out of it totally.

    Cons

    worked here for 3 years this time and still no raise. there is always an excuse. to no raise in pay or in getting staffed as we should.
    takes a long time to replace someone when they leave or they are never replaced and others have to take on those responsibilities with no compensation.
    the sales staff has a lot of pressure to sell lots of different products with no real focus on radio anymore. it's sell live events and websites and on-line streaming.
    company will probably sell off the company within a few years as that is what has been the case after a private company goes public, it;s all about the money for the big wigs.

    Advice to Management

    pay your employees better. you can't work people to death and expect greatness if you do not reward them.


  8. Helpful (1)

    Potential for Greatness Hindered by Company Policies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Media full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    This is a great media company with a lot of forward thinking employees and a really aggressive plan for furthering all of their products. The live events are great, even if you are "working" them, because it never really feels like work. You get to meet a lot of very interesting people, both co-workers and audience alike.

    Cons

    My major complaint is how severely understaffed a lot of the offices are. The corporate team adds more work but doesn't add more staff so the work/life balance is basically non-existent, you're just always working. I would even work on my paid vacations. There's not much room for growth in a lot of the positions. Another problem I had is how sales-focused the company is as a whole.

    Advice to Management

    You have to spend money to make money --add more staff, buy the equipment that people need, invest back into your product.

    Townsquare Media Response

    Jun 18, 2015Chairman and CEO

    I appreciate your understanding of our vision. That said, although it may feel like we aren’t adding staff, we have grown – especially on the Digital side. We are asking a lot of our employees, but ... More


  9. Helpful (2)

    A Life Raft in a 'Dying' Industry. Might Be Smarter to Drown, Though

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Media full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A company with a very specific vision that, on paper, is actually brilliant. No two media blend together as well as radio and digital, and the understanding of that is key. The first media company to really understand the width and breadth of their full audience. The idea to focus on small- to medium-sized markets – cities that are often less troubled by economic disturbances that rock the major markets – is a strong idea. Townsquare is banking on established media presences in those markets to launch platforms for the future. Very smart. Very progressive. Radio isn't "dying" as much as it is adapting painfully to a new paradigm. But Townsquare understands where a modern media company needs to be for the adaptation to be worth it.

    Cons

    Unfortunately, they’re building it on the backs of employees who are neither qualified nor supportive. There’s a fatal misunderstanding at the heart of the company’s workforce, coupled with a failure to develop new media talent to replace the legacy talent who won’t come along. It would be understandable if the company was working toward a talent “sea change” through attrition, but that could literally take decades. How much quality talent will they lose today waiting for tomorrow’s to show up?

    A lot of people got into radio so they wouldn’t have to write. Which means they can’t. And now they’re bloggers? Also, focusing on small- to medium-sized markets means pulling from a shallower talent pool and being unable to offer competitive wages. If you’re qualified, you’re over-qualified for Townsquare right now because there’s no ladder to climb and there’s no support where you are. Strong talent will wither waiting for the future to come to their small town.

    This should be your dream job. But then you wake up, and they try to micromanage how you wake up. Very disappointing.

    Advice to Management

    The fact that you’ve focused on expanding the company before establishing a healthy business culture is telling. Employees are regularly and publicly told by Townsquare’s top executives that they need to feel lucky to have a job at all in this industry, and that Townsquare will be their savior in that regard. That may or may not be true, but anyone who approaches team morale by that avenue is basically clueless on how to get the best from creative people – the backs on which your empire rests. Success in the media doesn’t come in the same manner as retail or even the telecommunications business. It’s not just putting a hammer to a nail, and not only does one size not fit all, it can’t even fit most. As you wonder why quality suffers, remember that you tried to count the money first and worried about who was making you that money second. When you come to the realization of how one drives the other – not THAT one drives the other, but HOW – and then work to staff your markets toward that goal, this will truly be a great company. But not today, and not tomorrow. In the meantime, I’m eating peanut butter sandwiches for dinner.


  10. Helpful (1)

    Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Media full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Progressive company. Digital support is great if you are willing to learn.

    Cons

    A lot of information at once. You must be able to multi task.

    Advice to Management

    Quit using outside sources like Center for Sales Strategy, Marketron, etc. Come up with your own programs and training. Cumulus was bad, but they did come up with their own traffic program and sales training. The sales training was very good and the traffic system was fast and efficient. TSM is a smart company with a lot of brainpower, quit relying on outside companies.


  11. Helpful (1)

    A good company capable of being a great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tyler, TX
    Current Employee - Anonymous Employee in Tyler, TX

    I have been working at Townsquare Media full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    For media companies, Townsquare stands above the rest. Not terribly hard to do these days, but TSM must be praised for TRYING to push forward into today's media landscape. The "startup mentality" that existed when TSM first started to now has largely diminished. You can credit that to the extreme growth of the company, but I think that culture can return. There's still a lot of power in radio, and Townsquare does a good job of balancing terrestrial and digital most of the time. There are good people working up top and down the ladder who put a lot of effort and time into products they believe in. Townsquare is good about investing in new products or ideas if senior management is shown potential, which is rare these days.

    Cons

    As big as Townsquare is, it still aches for a startup culture. Yes, money pays the bills. Yes, profits make the stockholders happy. Yes, money keeps the doors open. Yes, salespeople drive the money train. But when most of your employees who work tirelessly to earn that revenue in the form of ratings, web traffic, events, etc., go year after year without raises and markets slice their expenses to widen the profit margin, that breeds the typical Corporate America culture that everyone outside of the executive level in this country hates. There are a lot of people down the food chain who have birthed huge, awesome, highly profitable ideas for this company that get nothing more than a high-five, if that. There are a lot of enormously talented, wonderful people who currently work for or have worked for TSM who either have left or won't be around much longer because the culture has diminished and the paychecks stay the same.

    Startups set the standards for benefits. Take a look at how other companies do it (i.e. Facebook, Netflix, etc.) and see what you can do. The talented people you have will work even harder if they feel like they work for a company that breeds a great culture and offers appreciation beyond a "thattaboy."

    Advice to Management

    We know Townsquare is a publicly traded company. We know there's more pressure than ever to hit budgets, make profits and make a lot of people's pockets happy. But rather than slam that notion down the throats of 2,700 employees, instill the culture of working for a great company with great benefits and putting out incredible products people love. When you do that (and it will take a while, yes), TSM employees will respond in a way you would never imagine. You're dealing with media people -- that means you're dealing with folks who have been jaded by a business for 10 to 20 years or more. That CAN change.

    INVEST in your people financially and emotionally. Change some no answers to yes answers. Reward the people with successful, great ideas beyond a "great job" or an email. Invest more into your local products so they can be made even better. Take a longer look at the markets who have far fewer employees than others and work with them when it comes to performance and production and not expect them to do the exact same as the biggest markets in the company.

    There are plenty of talented people here who know what it takes to accomplish the vision Townsquare has, I promise. But while we're part of "Corporate America," we don't have to act that way.



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