Toyota Financial Services Reviews

Updated April 21, 2015
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4.7
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Approve of CEO
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Takuo Sasaki
4 Ratings

Pros
  • Work-Life balance is very good, they recently made their same day time off program more flexible (in 14 reviews)

  • Good benefits, good tuition assistance program (in 9 reviews)

Cons
  • Does not promote based on merit (in 3 reviews)

  • Mostly due to the economy and initiatives to cutback, there is currently little room for growth/promotion (in 3 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Helpful (2)

    Collections

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Cedar Rapids, IA
    Former Employee - Collector in Cedar Rapids, IA

    I worked at Toyota Financial Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was good in comparison to other company's

    Cons

    There really isn't much room for growth within the company

    Advice to Management

    Motivate people to challenge themselves and promote without being judgemental


  2. Helpful (3)

    It was an eye-opening experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cedar Rapids, IA
    Former Employee - Customer Service Representative in Cedar Rapids, IA

    I worked at Toyota Financial Services full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits were great, one of the best in the city!
    On site cafeteria was really good and cheap!
    Lots of "employee" appreciation days!

    Cons

    Micro-managed A LOT
    Constant change and very slow at it
    Management all sang different tunes
    No advancement unless you wanted to move across states for the same pay!

    Advice to Management

    Get everyone on the same page, offer pay increases to those willing to move across states where the cost of living is much higher, and stop micro managing ESPECIALLY your good associates!


  3. Helpful (1)

    Cares about people!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cedar Rapids, IA
    Current Employee - Anonymous Employee in Cedar Rapids, IA

    I have been working at Toyota Financial Services full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked for a few corporations, and this is not like any of them! TFS actually cares about people. Also it is like a family and people really respect each other. Also, the benefits are great and the pay seems competitive. Best company I've worked for! Also, I love their "safe to speak" culture because it gives everyone a voice.

    Cons

    The recent announcement of the US head quarters relocation from CA to TX has not been great for employee morale, but the company is giving a really great relocation package to help. In general, I don't have many complaints.


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  5. Helpful (1)

    Toyota Financial Services cares about it's employees and community.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections - Customer Service Representative in Cedar Rapids, IA
    Current Employee - Collections - Customer Service Representative in Cedar Rapids, IA

    I have been working at Toyota Financial Services full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked at TFS for many years and it has been a terrific experience. Their health benefits are 2nd best in the city, their car benefits cover my family, the work environment is very casual and the opportunity to advance is good,,, if you have a degree.

    The company does a lot of fund raising for community charities, and lots of fun events. There are many committees to join and opportunities to be involved in company and community events.

    There are annual raises and a yearly bonus based based on performance.

    All managers have an open door policy and the culture of the company is a priority including Diversity and Inclusion. Upper management are very approachable.

    There is a cafeteria onsite that is heavily subsidized by the company making prices very reasonable.

    Work-Life balance is very good, they recently made their same day time off program more flexible. Some departments have flexible work schedules which can be helpful and they recently introduced part-time positions in some departments.

    Cons

    The company used to be much more generous to their employees, outrageous Christmas parties and regular giveaways are all but gone. The monthly collections bonus program was recently eliminated effectively reducing income potential for top performers.

    A main frustration is that because Management styles vary so drastically between call center locations, the same departments at different sites are not held to the same standard.

    Advice to Management

    Get a standard for the work done and stick with it. Hold employees accountable for sub-standard work.


  6. Helpful (1)

    Great company culture. Sometimes too strict and systemic for their own good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cedar Rapids, IA
    Former Employee - Customer Service Representative in Cedar Rapids, IA

    I worked at Toyota Financial Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture and values, Toyota lives up to its reputation for quality, not just in manufacturing, but in customer service.

    Cons

    You can't advance into a leadership role unless you have a four year degree, period. No matter how good you are at your current role, no matter how much you shine, it's not happening without the paper. Lots of pats on the back and kudos, which are wonderful, but not where it matters most.

    Advice to Management

    Keep up the good work, but learn to see potential in others beyond their formal education. Especially in today's world, it's not everything.


  7. Collections

    Former Employee - Collections - Customer Service Representative in Cedar Rapids, IA
    Former Employee - Collections - Customer Service Representative in Cedar Rapids, IA

    I worked at Toyota Financial Services full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    decent pay and benefits are good

    Cons

    Dealing with customers that are upset is not fun.


  8. Good benefits but not much job satisfaction

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Cedar Rapids, IA
    Current Employee - Clerk in Cedar Rapids, IA

    I have been working at Toyota Financial Services

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The benefits are better than most places. Low employee cost for health and dental insurance, plus discounts are car purchases and leases.

    Cons

    Not much career advancement opportunites. Work environment is rigid and tense at times.

    Advice to Management

    Try to be more flexible.



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