Toyota Financial Services

  www.tfsc.jp
  www.tfsc.jp
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Toyota Financial Services Reviews in Cedar Rapids, IA

Updated June 27, 2014
Updated June 27, 2014
89 Reviews
3.3
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Takuo Sasaki
26 Ratings

Review Highlights

Pros
  • Work-Life balance is very good, they recently made their same day time off program more flexible (in 12 reviews)

  • Good benefits, good tuition assistance program (in 9 reviews)


Cons
  • Does not promote based on merit (in 3 reviews)

  • Mostly due to the economy and initiatives to cutback, there is currently little room for growth/promotion (in 3 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Toyota Financial Services cares about it's employees and community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections - Customer Service Representative  in  Cedar Rapids, IA
    Current Employee - Collections - Customer Service Representative in Cedar Rapids, IA

    I have been working at Toyota Financial Services full-time for more than 5 years

    Pros

    I have worked at TFS for many years and it has been a terrific experience. Their health benefits are 2nd best in the city, their car benefits cover my family, the work environment is very casual and the opportunity to advance is good,,, if you have a degree.

    The company does a lot of fund raising for community charities, and lots of fun events. There are many committees to join and opportunities to be involved in company and community events.

    There are annual raises and a yearly bonus based based on performance.

    All managers have an open door policy and the culture of the company is a priority including Diversity and Inclusion. Upper management are very approachable.

    There is a cafeteria onsite that is heavily subsidized by the company making prices very reasonable.

    Work-Life balance is very good, they recently made their same day time off program more flexible. Some departments have flexible work schedules which can be helpful and they recently introduced part-time positions in some departments.

    Cons

    The company used to be much more generous to their employees, outrageous Christmas parties and regular giveaways are all but gone. The monthly collections bonus program was recently eliminated effectively reducing income potential for top performers.

    A main frustration is that because Management styles vary so drastically between call center locations, the same departments at different sites are not held to the same standard.

    Advice to ManagementAdvice

    Get a standard for the work done and stick with it. Hold employees accountable for sub-standard work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company culture. Sometimes too strict and systemic for their own good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cedar Rapids, IA
    Former Employee - Customer Service Representative in Cedar Rapids, IA

    I worked at Toyota Financial Services full-time for more than 3 years

    Pros

    Great culture and values, Toyota lives up to its reputation for quality, not just in manufacturing, but in customer service.

    Cons

    You can't advance into a leadership role unless you have a four year degree, period. No matter how good you are at your current role, no matter how much you shine, it's not happening without the paper. Lots of pats on the back and kudos, which are wonderful, but not where it matters most.

    Advice to ManagementAdvice

    Keep up the good work, but learn to see potential in others beyond their formal education. Especially in today's world, it's not everything.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Collections

    Former Employee - Collections - Customer Service Representative  in  Cedar Rapids, IA
    Former Employee - Collections - Customer Service Representative in Cedar Rapids, IA

    I worked at Toyota Financial Services full-time for more than a year

    Pros

    decent pay and benefits are good

    Cons

    Dealing with customers that are upset is not fun.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good benefits but not much job satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Clerk  in  Cedar Rapids, IA
    Current Employee - Clerk in Cedar Rapids, IA

    I have been working at Toyota Financial Services

    Pros

    The benefits are better than most places. Low employee cost for health and dental insurance, plus discounts are car purchases and leases.

    Cons

    Not much career advancement opportunites. Work environment is rigid and tense at times.

    Advice to ManagementAdvice

    Try to be more flexible.

    Recommends
    No opinion of CEO

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