Toyota Financial Services

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Toyota Financial Services Reviews

Updated August 5, 2014
Updated August 5, 2014
88 Reviews

3.4
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Takuo Sasaki
26 Ratings

Review Highlights

Pros
  • Work-Life balance is very good, they recently made their same day time off program more flexible (in 12 reviews)

  • Good benefits, good tuition assistance program (in 9 reviews)


Cons
  • Does not promote based on merit (in 3 reviews)

  • Mostly due to the economy and initiatives to cutback, there is currently little room for growth/promotion (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    challenging role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Lead  in  Torrance, CA
    Former Employee - QA Lead in Torrance, CA

    Pros

    I have great experience of learning how to conduct meeting and discuss QA strategy and estimation with the stake holders. there is a lot of learning potential in this company.

    Cons

    high pressure environment sometimes affects the work-life balance

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration  in  Owings Mills, MD
    Current Employee - Administration in Owings Mills, MD

    Pros

    Expansion development in terms of self development

    Cons

    Flat environment. Challenge in elevation due to it being a flat environment

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Toyota Financial Services cares about it's employees and community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections - Customer Service Representative  in  Cedar Rapids, IA
    Current Employee - Collections - Customer Service Representative in Cedar Rapids, IA

    Pros

    I have worked at TFS for many years and it has been a terrific experience. Their health benefits are 2nd best in the city, their car benefits cover my family, the work environment is very casual and the opportunity to advance is good,,, if you have a degree.

    The company does a lot of fund raising for community charities, and lots of fun events. There are many committees to join and opportunities to be involved in company and community events.

    There are annual raises and a yearly bonus based based on performance.

    All managers have an open door policy and the culture of the company is a priority including Diversity and Inclusion. Upper management are very approachable.

    There is a cafeteria onsite that is heavily subsidized by the company making prices very reasonable.

    Work-Life balance is very good, they recently made their same day time off program more flexible. Some departments have flexible work schedules which can be helpful and they recently introduced part-time positions in some departments.

    Cons

    The company used to be much more generous to their employees, outrageous Christmas parties and regular giveaways are all but gone. The monthly collections bonus program was recently eliminated effectively reducing income potential for top performers.

    A main frustration is that because Management styles vary so drastically between call center locations, the same departments at different sites are not held to the same standard.

    Advice to ManagementAdvice

    Get a standard for the work done and stick with it. Hold employees accountable for sub-standard work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The internship was such a wonderful learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Chandler, AZ
    Former Employee - Intern in Chandler, AZ

    Pros

    great company to work for. good pay.

    Cons

    Absolutely no complaints. the training was awesome, the people were awesome, everything was awesome. except my ipod did get stolen, but that can happen anywhere unfortunately

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great people, horrible metrics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections - Customer Service Representative  in  Chandler, AZ
    Current Employee - Collections - Customer Service Representative in Chandler, AZ

    Pros

    The relaxed atmosphere and diversity of the people you work with make for a relatively easy-going, low stress job.

    Cons

    The metrics you are evaluated onas an employee, are overly subjective. The work your doing can readily be reduced to objective numbers.

    Advice to ManagementAdvice

    Objectify your evaluation process, weed out redundant software, give young/new talent more inventive to stay with company; the pay isn't industry leading, like the performance expected and returned.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    TFS Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Torrance, CA
    Current Employee - Customer Service Representative in Torrance, CA

    Pros

    Great company culture
    Family vibe
    Great Managment
    People actually care
    Perks of inusion

    Cons

    No meausrable means of advancement due to budget.

    Advice to ManagementAdvice

    measurable means of advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Very Pro-Employee company with great benefit package

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst  in  San Juan, PR
    Former Employee - IT Analyst in San Juan, PR

    Pros

    Great leadership and general workplace. Its a good environment to work at. Awesome coworkers

    Cons

    Little excitement. Career growth is very limited

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Very solid experience and opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Producer  in  Washington, DC
    Former Employee - Producer in Washington, DC

    Pros

    Contracted for term-based projects relating to marketing. Very solid communication and opportunities for what I was hired to accomplish. Not sure of growth or otherwise for those in long-term positions, but for my experience, it was very positive.

    Cons

    For my particular assignment and contract-based projects, I do not have anything negative to write.

  10.  

    Great company but change resistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Torrance, CA
    Current Employee - Anonymous in Torrance, CA

    Pros

    Great people willing to go the extra mile to help you out
    Company takes care of its people with incredible benefits
    Workplace flexibility options
    Excellent company reputation and socially responsible in the community
    Focus on leadership development and career development (lateral moves common)
    Opportunities to lead in capacity outside your role (volunteering, employee resource groups)

    Cons

    Company is very slow to change and change resistant
    Long tenure employees contribute to doing things the same way, particularly at middle management level
    Lack of opportunity to advance and promotional decisions not always based on merit
    Not leveraging continuous improvement mindset and methods as much as you would expect

    Advice to ManagementAdvice

    Strive to create further openness to new ideas and doing things differently

  11.  

    TFS is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Torrance, CA
    Current Employee - Anonymous Employee in Torrance, CA

    Pros

    TFS encourages change and innovation with its employees.

    Cons

    Sometimes, change is slow but everything is thought out and consensus is paramount.

    Advice to ManagementAdvice

    More openness and consideration is needed from upper-management to engage employees at all levels.

    Recommends
    Positive Outlook
    Approves of CEO

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