Toyota Financial Services Reviews

Updated April 8, 2015
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Employee Reviews

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  1. Helpful (1)

    Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector in Cedar Rapids, IA
    Former Employee - Collector in Cedar Rapids, IA

    I worked at Toyota Financial Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was good in comparison to other company's

    Cons

    There really isn't much room for growth within the company

    Advice to Management

    Motivate people to challenge themselves and promote without being judgemental

  2. Not the company it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Financial Services full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good salary and benefits, including special rates for auto loans and leasing opportunities. Decent, flexible hours. Relaxed dress code.

    Cons

    Associates are micro-managed. Upper management change has led to many dissatisfied associates. Company is reducing benefits and staff, eliminating pension plans and displacing or relocating hundreds of seasoned employees - replacing them with new and unqualified associates who are paid less.

    Advice to Management

    Associates impacted by the company's reorganization should be given first priority when it comes to open positions at their location. Associates from headquarters down to the field offices are dissatisfied with the current management and the current direction in which the company is heading.

  3. Nice Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at Toyota Financial Services full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits and the car

    Cons

    Relationship Building is hard and that is basically why people are in positions they are in.

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  5. Older environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Financial Services

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Nice people, Pretty good management

    Cons

    Stuck in their ways, Change is slow

  6. Customer Service Floor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Owings Mills, MD
    Former Employee - Customer Service Representative in Owings Mills, MD

    I worked at Toyota Financial Services full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Some of the nicest people I've worked with are on the Inventory Control Floor. They just improved their building so I guess it is nicer than it was...just looks like they added some new carpeting and a few changes to the paint. Supposed to be getting new chairs. I feel they try to make everyone feel valued.
    -Customer Service there is a tough job, but the benefits are pretty good.

    Cons

    -high school-like cliques (depends on your team). My team was highly competitive...my team leader only focused on my weakness and she took me to the floor manager every chance she could. Despite my scores being 10/10 customer feedback most of the time and my Quality Assurance evaluations being 93% and improving my call-time from 4 to 6 calls an hour I was not getting warm and fuzzies from anyone there.
    -You will not get a day off until 6 months after starting.

    Advice to Management

    - It's a customer service call center...from what I hear Toyota Financial Services is pretty lenient as far as break times..
    We got 15 mins break (1 in first part of shift/1 on second and 1 hr lunch). We could not take 1/2 hr lunch and leave early...had to do full hour during probationary period.
    - The training program gives a glimpse into the reality of when the employee gets to their team.. but depending on your team, you may not like who you work with. New employees beware of back stabbings and getting pulled from management (regardless of your QA scores and customer surveys).
    - I really got the sense that there were people on my floor who had worse scores than me did but did not get counseled because they had connections...so in other words I believe the team leaders play favorites.
    - Shifts: 11a-8pm everyday is not flexible for anyone. It wasn't the worst job I've ever had but... Everyone on this shift misses the cool little happenings that go on. Like the employee appreciation celebrations etc. Those were cool and I enjoyed them when working as a contract employee. CSR's just starting would really appreciate going to those.

  7. Helpful (1)

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Financial Services

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stability
    HQ interested in making associates happy
    Good compensation packages
    Good career movement if you are active and apply yourself

    Cons

    Going through a lot of changes
    Some of the merit programs and associate movement path isn't clearly marked
    Many associates take the high touch environment for granted - some negative associates/some who don't try as hard anymore
    Moving to Texas

    Advice to Management

    Continue doing what you're doing. Great company. Excellent place to work.

  8. Helpful (1)

    Cares about people!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cedar Rapids, IA
    Current Employee - Anonymous Employee in Cedar Rapids, IA

    I have been working at Toyota Financial Services full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked for a few corporations, and this is not like any of them! TFS actually cares about people. Also it is like a family and people really respect each other. Also, the benefits are great and the pay seems competitive. Best company I've worked for! Also, I love their "safe to speak" culture because it gives everyone a voice.

    Cons

    The recent announcement of the US head quarters relocation from CA to TX has not been great for employee morale, but the company is giving a really great relocation package to help. In general, I don't have many complaints.

  9. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Band IV Manager in Torrance, CA
    Current Employee - Band IV Manager in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great giving back culture.

    Cons

    Change is very....very slow. Innovation often stifled.

    Advice to Management

    Change old school mentality.

  10. As big corporations go, this was a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toyota Financial Services

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    I worked in Collections, so since there's always someone who can't/won't pay their loans, that industry is pretty stable. As a larger corporation, we had very good health coverage, training on-site at corporate headquarters, monthly birthday celebrations, and very nicely done corporate events. I worked there nearly 11-1/2 years before the collections departments were consolidated and our office moved out of state.

    Cons

    As a company/employer, not a lot; I did find that there was a lot of tolerance given to a couple particular managers who were very hard on some of their employees, and thought that they should have been more hands-on with protecting the plebes.

  11. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toyota Financial Services full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, they take care of there employees very well.

    Cons

    Its hard to get hired on permanently.

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