Toyota Financial Services

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  www.tfsc.jp

Toyota Financial Services Reviews in Torrance, CA

Updated November 11, 2014
Updated November 11, 2014
99 Reviews
3.3
99 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Takuo Sasaki
32 Ratings

Review Highlights

Pros
  • Work-Life balance is very good, they recently made their same day time off program more flexible (in 14 reviews)

  • Good benefits, good tuition assistance program (in 9 reviews)


Cons
  • Does not promote based on merit (in 3 reviews)

  • Mostly due to the economy and initiatives to cutback, there is currently little room for growth/promotion (in 3 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Band IV Manager in Torrance, CA
    Current Employee - Band IV Manager in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 5 years)

    Pros

    Great people. Great giving back culture.

    Cons

    Change is very....very slow. Innovation often stifled.

    Advice to ManagementAdvice

    Change old school mentality.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rigid but fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Torrance, CA
    Former Employee - Customer Account Representative in Torrance, CA

    I worked at Toyota Financial Services as a contractor (more than an year)

    Pros

    Job security, cool people, good perks if you're permanent, many experts in the departments, fun events, gym on site, good cafeteria with good variety, work-life balance, typically no overtime required

    Cons

    advancement is tough because of the static nature of the company. Strict conservative behavior expectations, many levels of bureaucracy

    Advice to ManagementAdvice

    better track for contractors to become permanent employees, relax the dress code for employees who have no customer contact, offer more perks to contractors instead of making them feel like step children of the company

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    The demise of a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Torrance, CA
    Current Employee - Business Analyst in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 10 years)

    Pros

    Free coffee? Free water? Free parking?
    Free cups for the coffee?

    Cons

    Company moving to Texas. I have heard that less than 40% of current employees will move from Torrance - that includes TMS.
    That means that Toyota will hire people in Texas.. Less quality people will be hired to replace current employees - ofcourse the new employees will be paid much less than Torrance employees - quality of work will decline. No more pension offered.
    It's a bad decision by Toyota to move to Texas..
    If Toyota really cared about their employees they would not be moving - this is all about moving to an 'employer' State, giving them an excuse to cut benefits (bye bye Pension), cut salaries, change PTO policies (bye bye sick/vacation time). Get rid of alternate schedules (bye bye 980 Fridays off)..
    Now I get that Toyota wants to make MORE money - since 40 + billion in the bank isn't enough... But they are going to be HURTING once they realize that NO ONE wants to go to Texas (less than 40% is a lot of people to replace).. Everyone knows it takes Toyota 4-6 months to hire 1 person - which is GOOD as it means they really look for the right person for the job.... However - they can't do that when they need to replace 60% of people to run the operation in Texas.. That means they have to speed up their hiring practices - basically change their 'requirements' so that people can be hired at a fast pace.. That's where the 'lower quality' of associates comes from... They will be hiring people from 'job fairs!' The employees that go to Texas are going to have to PICK up their game because it is possible that they will be doing the job of 3 while Toyota hires their replacement co workers - and knowing that they are hiring people who are less qualified the Toyota employee has to 'put up with' working with people who are less qualified.. It's going to be a tough road for those associates who are going to Texas... Sadly - those same 'loyal' associates are going to get everything cut, wages, benefits, quality of life.. And have to work very very very hard to maintain their job department until the new under qualified people get up to speed..
    Toyota promotes 'Respect for people'.. But no one knows what that means - it's merely a 'motto' that has no definition. There is no onboarding program to teach the Toyota culture - or 'respect for people'. It is just lip service. Toyota just expects people to magically know what the Toyota culture is.. But the 'culture' and 'respect for people' does not exist... I really wish it did exist and that Toyota put some efforts and money into teaching their culture.. It is very evident that 'respect for people' is non existent... Especially the managers don't understand or practice respect for people and if you complain to HR about your boss who belittles you in front of other associates or talks negatively about you to other people (departments) - or treats you like a criminal - HR will protect the manager.. And say 'your manager has not broken any policies or laws.. ' and if you argue about the fact that your boss is belittling you - HR will say 'sometimes bosses jerks'. And you say 'what about the company motto respect for people'. - HR will redirect you and tell you 'maybe you should worry more about your job and less about company mottos!'
    It's sad that Toyota had become this company that lies about what they stand for - and they have trained their HR staff to protect their managers and the company..
    The move to Texas is the ultimate slap in the face regarding 'respect for people'
    Good luck to those that are loyal and go to Texas.. You will find out that Toyota isn't loyal to you in return.

    Advice to ManagementAdvice

    Be honest.. You aren't fooling anyone with your fake words 'harmonize' and 'One Toyota'...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Passive Aggressive Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA

    I worked at Toyota Financial Services as a contractor (less than an year)

    Pros

    I worked as a contractor - I've heard benefits are very good for employees.

    Cons

    They have a very passive aggressive culture....nice to your face but stab you in the back. I rather see people coming at me so I know how to deal with the situation. The will say their culture is very collaborative but I didn't find it to be so.

    Also, they treat contractors like second class citizens. I did not at all like working there as a contractor. They're afraid contractors will get credit for accomplishments so they keep a very tight leash on you.
    Employees seem to be very unhappy. They're very political.

    I did not find working there very inspiring or challenging. I finally left on my accord for a more challenging opportunity.

    I had an opportunity to go back for a very high rate as a contractor and I said "no thank you".

    They will not get rid of non performing employees so there is no room for movement. It's almost employment for life.

    Advice to ManagementAdvice

    Treat your contractors like the valued workers that they are. Contractors are needed in every company. Implement performance management system for employees where non-performing employees have to improve or risk termination.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    challenging role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Lead in Torrance, CA
    Former Employee - QA Lead in Torrance, CA

    I worked at Toyota Financial Services as a contractor

    Pros

    I have great experience of learning how to conduct meeting and discuss QA strategy and estimation with the stake holders. there is a lot of learning potential in this company.

    Cons

    high pressure environment sometimes affects the work-life balance

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    TFS Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Torrance, CA
    Current Employee - Customer Service Representative in Torrance, CA

    I have been working at Toyota Financial Services as a contractor (more than an year)

    Pros

    Great company culture
    Family vibe
    Great Managment
    People actually care
    Perks of inusion

    Cons

    No meausrable means of advancement due to budget.

    Advice to ManagementAdvice

    measurable means of advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great company but change resistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Torrance, CA
    Current Employee - Anonymous in Torrance, CA

    I have been working at Toyota Financial Services full-time

    Pros

    Great people willing to go the extra mile to help you out
    Company takes care of its people with incredible benefits
    Workplace flexibility options
    Excellent company reputation and socially responsible in the community
    Focus on leadership development and career development (lateral moves common)
    Opportunities to lead in capacity outside your role (volunteering, employee resource groups)

    Cons

    Company is very slow to change and change resistant
    Long tenure employees contribute to doing things the same way, particularly at middle management level
    Lack of opportunity to advance and promotional decisions not always based on merit
    Not leveraging continuous improvement mindset and methods as much as you would expect

    Advice to ManagementAdvice

    Strive to create further openness to new ideas and doing things differently

  9.  

    TFS is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Torrance, CA
    Current Employee - Anonymous Employee in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 8 years)

    Pros

    TFS encourages change and innovation with its employees.

    Cons

    Sometimes, change is slow but everything is thought out and consensus is paramount.

    Advice to ManagementAdvice

    More openness and consideration is needed from upper-management to engage employees at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Torrance, CA
    Current Employee - Supervisor in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 8 years)

    Pros

    Work Life Balance
    Everyone is friendly
    Good Benefits
    The company cares about its employees and the brand.

    Cons

    Hard to grow in this company. Managers have been with the company for more than 15 years.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Very people friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Torrance, CA
    Current Employee - Human Resources in Torrance, CA

    I have been working at Toyota Financial Services full-time (more than 5 years)

    Pros

    - Great benefits
    - Top 10 brand name
    - 9/80 schedule option
    - Flexible work arrangements
    - Excellent discount car leasing program
    - Gym and rental car service on campus

    Cons

    - Salaries are mid tier
    - Highly collaborative culture, so things can move at a snail's pace
    - Lots of lifers at the company so creativity and innovation could be better
    - Not as collaborative between different divisions
    - They're moving to Plano, TX!!!

    Advice to ManagementAdvice

    Get more competitive with base salaries, and not just rely on the Toyota brand name to attract top talent.

    Recommends
    Positive Outlook
    Approves of CEO

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