Toys ''R'' Us
2.8 of 5 1,030 reviews
www.toysrusinc.com Wayne, NJ 5000+ Employees

Toys ''R'' Us Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.8 1,030 reviews

                             

53% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(106 ratings)

42% of employees recommend this company to a friend
1,030 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible hours, co-workers, active work, can test your multi-tasking abilities"
    in 30 reviews
  • "Fun place to work with fantastic people who feel like family"
    in 29 reviews
Cons:
  • "Have to sell garbage warranties and credit cards as well as rewards program"
    in 41 reviews
  • "Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers"
    in 40 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great place to work!

    Cashier/Sales Team Member (Current Employee)

    ProsThe people are great here. Good training.

    ConsPart-time only so far. Pay could be better. No benefits.

    Advice to Senior ManagementNone. So far so good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The company listens to the employees & customers feedback

    Anonymous Employee (Current Employee)

    ProsThe people I work with are team players and very nice from the regional managers to the part time employees.

    ConsNot having enough payroll to properly staff the store at peak times.

    Advice to Senior ManagementWhen adding new positions ensure payroll increase to support those rolls.

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Overall fun place

    Cashier/Sales Team Member (Current Employee)

    Pros15% Discount on toys, fun happy atmosphere, Health coverage even for party time and even earned paid time off. Variety in the work you do and responsibilities you have.

    ConsNot much room to move up anywhere. Sometimes angry customers. Hours are all over the place and unreliable.

    Yes, I would recommend this company to a friend

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    Good for part time

    Customer Service Representative (Former Employee)
    Hattiesburg, MS

    ProsFriendly coworkers and management. Working with kids can be fun. Shifts are fairly short. Management was very willing to work with scheduling conflicts.

    ConsI was just paid minimum wage for starting pay, which is not enough money to pay rent/buy groceries.

    Advice to Senior ManagementProduct training needs to be improved. Hands on training with toys and products would be more helpful than computer training.

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Like riding on a roller-coaster.

    Real Estate Coordinator/Administrative (Former Employee)
    Wayne, NJ

    ProsGood people for the most part.

    ConsVery difficult to move to better position/level within the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Okay

    Anonymous Employee (Current Employee)

    ProsWork/Life balance company, good flexibility

    ConsBenefits very week and no promotions

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Slow Growth within

    Front End Manager (Former Employee)
    Rochester, NY

    ProsWho doesnt love toys, Black Friday is by far the most exciting day.

    Conscutting hours always no fun

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Constant change

    Assistant Store Manager Operations (Current Employee)

    ProsWorking with kids makes for fun environment , challenging if you like a challenge , pay is ok if your hired from outside

    ConsNot much advancement opportunity they hire from outside a lot , short staffed constantly , upper management has been changed completely twice in 5 years,

    Advice to Senior ManagementBe ready for it to run your life

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
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    • No Opinion of CEO

     

    A mixed bag.

    Anonymous Employee (Current Employee)

    ProsI was able to gain experience and worked with some good people. They cared about being successful and taking care of the customer despite the leadership to which they were exposed.

    ConsThe leadership team seemed to have all studied at the university of micromanagement.

    Advice to Senior ManagementConsider not budgeting with engineers and utilizing cross functional teams for improvement.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Overworked / Under appreciated

    Overnight Stock (Former Employee)
    Whitehall, PA

    ProsThe pay was above average in terms of temporary employment.

    ConsI worked 10PM to 6AM, but due to the workload I never left before 7AM. Really high turnover and some nights people just didn't show up. The orientation had nothing to do with the job description. I understand how corporate regulations are mandated, but for employees to be subjected to the same universal orientation is a waste of time.

    Advice to Senior ManagementTraining of 3rd shift was really horrible. A co worker taught me everything, while management was more worried about their own personal duties.

    No, I would not recommend this company to a friend

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