Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Reviews in Kansas City, MO

1,236 Reviews
2.8
1,236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
173 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

2 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A company still trying to find their way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Department Supervisor in Kansas City, MO
    Current Employee - Department Supervisor in Kansas City, MO

    I have been working at Toys ''R'' Us

    Pros

    The enormous wealth of knowledge you can gain from experienced team members, knowing about the deals and promotions before anyone else, ability to earn decent vacation and paid time off based on the hours you work. Also, they have a vast amount of knowledge on the company intranet so that you can search and learn basically anything about the functions within the store and the various products.

    Cons

    The biggest downfall that I've found while working at Babies R Us is the lack of professionalism through out the company. Every where from store level all the way up to corporate it seems like there isn't much follow through and there is a general lack of commitment. There are high expectations for the Dept. Supervisors (and part time associates, for that matter) yet no training program set in place. Its a sink or swim mentality and you are ultimately the decider of your fate in the company. There are a lot of empty promises and very few rewards for your accomplishments. Hard work is expected and the only reward you get is a pin for your name tag. They consistently do contrary to what they promise and blame it on the circumstances. They promise and/or threaten to keep written proof of accomplishments and pitfalls in order to manipulate a persons performance. There is very little management involvement and straight answers are difficult to come by. A lot of issues seem to be taken personally and you can always find management standing around gossiping with their favorite associates. Over all it is a very frustrating atmosphere to work in and the only thing that has kept me there so long is the Supervisor team I work along side.

    Advice to ManagementAdvice

    Think about the "little people." It seems like everyone is so caught up with making money that they fail to realize it isn't corporate making it..its the team members and their commitment to excellence that is keeping the company afloat. There needs to be some kind of reward for our hard work beyond a button and getting to wear jeans to work.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Kansas City, MO
    Current Employee - Store Manager in Kansas City, MO

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    The on line product training

    Cons

    Poor communication from senior management to store managers
    Run on a shoe string. Cannot order supplies that are needed because budget is so tight.
    Poor morale in stores, low pay, not enough staff to get the job done.
    Hours fluctuate week to week, being full time does not guarantee full time hours
    Managers work minimum of 70 hours a week
    Same pay whether you are new to retail or have experience, how do you entice talent?

    Advice to ManagementAdvice

    Remodel needed in stores
    Increase payroll in order to have proper staffing and to get tasks done
    Create a sliding scale in order to pay for experience
    Create a life balance for the sr managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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