Toys ''R'' Us Reviews in New York City, NY

Updated October 17, 2014
Updated October 17, 2014
1,159 Reviews
2.9
1,159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
150 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 17 reviews)


Cons
  • They did not tell me that you have to sale credit cards in order to keep your job (in 55 reviews)

  • You can't expect 7 people to work 7 days a week during the holiday season and not get tired (in 51 reviews)

More Highlights

174 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    People stay Toys R Us Kids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    My co-workers were all great team players. Working in such a massive store keeping things in order requires all hands on deck, that is something I always enjoyed.

    Cons

    I found it difficult to climb up the ladder to success. Everything seemed to work on a who you know bases, not a professional what you know basis. This made the job kind of uncomfortable, non the less a high school competition for popularity.

    Advice to ManagementAdvice

    Being more verbal with the team, Emails don't always make a point.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's an OK Part-time job

    Former Employee - Sales Associate in Secaucus, NJ
    Former Employee - Sales Associate in Secaucus, NJ

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    Nice environment, there's some room for growth

    Cons

    Very little hours scheduled per week. Very hard to get hired full-time.

    Advice to ManagementAdvice

    More incentives

  3.  

    Decent company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Staten Island, NY
    Current Employee - Customer Service Associate in Staten Island, NY

    I have been working at Toys ''R'' Us part-time (more than 3 years)

    Pros

    I absolutely love and miss all of my coworkers! They made the job fun ! Flexible scheduling perfect for college students.

    Cons

    Worked under three different store managers and they were all terrible to work for. Out of the COUNTLESS assistant store managers, some were really awesome but most were the same as the SMs. Pay was decent for retail (A little above minimum wage). I, personally, did not like the policies of the company nor their outrageous prices but toward the end of my time with them they finally caved into price matching year-round so I was able to help customers not get robbed.

    Advice to ManagementAdvice

    Appreciate your workers, set reasonable goals and praise them when they reach them- not just raise them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Happiest place on earth, I think not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Toys ''R'' Us part-time (more than 5 years)

    Pros

    You can basically get paid to stand around and do nothing. Managers love to sit in the conference room and talk it up.

    Cons

    The pay is terrible, not many hours are given unless it's holiday time. This is a "first job" not really any room for growth unless your the ultimate but kisser.

    Advice to ManagementAdvice

    Needs to promote more people who deserve it and stop making small issues more complicated than it needs to be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Brooklyn, NY
    Former Employee - Customer Service Associate in Brooklyn, NY

    I worked at Toys ''R'' Us full-time (more than an year)

    Pros

    Working with public,making children smile, great customer service experience, workin with passionate co workers and of course toys and video games

    Cons

    The only down side is the holiday season can be stressful at times if you're not prepared to deal with customers at a high volume.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Depressingly miserable and absolutely down right surprising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Promotions Coordinator in Wayne, NJ
    Former Employee - Promotions Coordinator in Wayne, NJ

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    If you enjoy a large company, old technology and talking about other coworkers. Also, if you enjoy putting blame on others for your slack.

    Cons

    Old technology. Gossipy environment. Many miserable data entry workers. Old computers/tables/facilities. No understanding of the creative environment and the right way to market and promote their multitude of merchandise.

    Advice to ManagementAdvice

    You have 13 billion dollars in revenue. Invest in your technology and hire creative and innovative minds that are not treated like robots.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    COYA Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Wayne, NJ
    Current Employee - Business Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    Okay work life balance, it's feast or famine. Sometimes you'll find yourself working on memorial day. Sometimes you will be able to leave early depending on your workload.

    Cons

    Pay is terrible until you get to director level.

    They've reduced the health benefits 2 years in a row as the company is trying to cut costs.

    Exec's and Management don't have a creative bone in their body. The TRU business strategy is find out what other creative things retailers are doing and copy it. Exec leadership hides in their tower all day also, when called out about it at a town hall their response was something like... "we get very busy."

    Collaboration is impossible, the culture at TRU is of self preservation rather than ownership. Most of the time people are coming up with excuses and citing SLA's to get out of work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Planning Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning & Allocation Analyst in Wayne, NJ
    Former Employee - Planning & Allocation Analyst in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    summer hours, family oriented, friendly atmosphere on lower levels

    Cons

    long hours, terrible discount, managers that have been there way too long and are not helpful or will train, terrible pay

    Advice to ManagementAdvice

    Look to lower levels for more input to overall business, too many people are stuck in their ways

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    My experience has been great and worth while.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Brooklyn, NY
    Current Employee - Retail Sales Associate in Brooklyn, NY

    I have been working at Toys ''R'' Us part-time (more than 10 years)

    Pros

    The best opportunities to develop a professional career within the company.

    Cons

    The challenge is the pay grade.

    Advice to ManagementAdvice

    The only advice would be to listen to employees complaints more.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team Member in Jefferson Valley, NY
    Former Employee - Sales Team Member in Jefferson Valley, NY

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    Great working environment
    Amazing employees
    Really nice pay
    Fun environment
    Amazing managers

    Cons

    Not enough hours
    Nasty customers

    Recommends
    Positive Outlook
    Approves of CEO

Work at Toys ''R'' Us? Share Your Experiences

Toys ''R'' Us

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.