Toys ''R'' Us Reviews

Updated August 30, 2015
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2.9
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Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
47 Ratings

Pros
  • flexible hours, during busy season (in 41 reviews)

  • It also is a great place for part time job (in 41 reviews)

Cons
  • no training - rude coworkers - very little communication - more interested getting customers to sign up for credit cards then anything else (in 63 reviews)

  • work life balance is not very good (in 26 reviews)

More Pros and Cons

230 Employee Reviews

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  1. Player

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructor in Woodbridge, NJ
    Former Employee - Instructor in Woodbridge, NJ
    Recommends
    Neutral Outlook

    I worked at Toys ''R'' Us part-time (More than a year)

    Pros

    The place was close to where I lived and the people were great to work with. I also got to meet new people every day.

    Cons

    The pay wasn't very good and the hours I was given were inconsistent from week to week. Sometimes the customers could be rude.

    Advice to Management

    Don't hire so many part-time people. Focus on hiring more full time people so you can give consistent hours.


  2. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Sales in Secaucus, NJ
    Former Employee - Cashier/Sales in Secaucus, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Toys ''R'' Us part-time

    Pros

    PTO location some nice customers/managers who appreciate your hardwork

    Cons

    a lot of managers act like they are in high school crazy customers who like to argue unrealistic goals set for metrics no promotions within for the hardworkers

    Advice to Management

    stop promoting the suck ups!


  3. Decent and fun.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate/R'Zone Team Member in Bronx, NY
    Former Employee - Store Associate/R'Zone Team Member in Bronx, NY
    Recommends
    Neutral Outlook

    I worked at Toys ''R'' Us part-time (Less than a year)

    Pros

    Working with toys and games, helping parents figure out what kids want.

    Cons

    Understaffed and poor phone handling.


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  5. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Westhampton Beach, NY
    Current Employee - Assistant Store Manager in Westhampton Beach, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Toys ''R'' Us (Less than a year)

    Pros

    Growth opportunity, fast paced, people

    Cons

    Hour for regular Team members are limited.


  6. sales associate

    Former Employee - Anonymous Employee in Bronx, NY
    Former Employee - Anonymous Employee in Bronx, NY

    I worked at Toys ''R'' Us part-time (More than 3 years)

    Pros

    you meet interesting people there is always something to do when their hours you get hours

    Cons

    You do everything and anything in the store They push metrics (rewards cards, instant credit batteries)

    Advice to Management

    So much that an employee has to do you should treat them a lot better.


  7. Toys 4 KIDS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Toy Consultant in New York, NY
    Former Employee - Core Toy Consultant in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Toys ''R'' Us full-time (More than 5 years)

    Pros

    But HardWorking Ppl Are Able To Seek Work They learned from it

    Cons

    Some Things May be Hard for But Some Are Not We Learn from Experience.

    Advice to Management

    U should Able to Seek Hardworking ppl


  8. manager operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in New York, NY
    Current Employee - Assistant Store Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys ''R'' Us (More than 3 years)

    Pros

    Great team depending on what store you are placed in. Fast paced environment, hands on approach to most management positions so you learn as you go instead of not learning. Great support from corporate on issues within the store. There are usually ways to advance in the company but it all depends on store management.

    Cons

    Lack of hours for hourly associates creating more task and work for management. Pay scale isn't that great for internal promotes, better for external adds to team. Lack of help from upper management. Certain programs are not updated. Management experience or knowledge uneven across company, so at times you could be the only manager that knows a certain process and the only key carrier in the entire building.

    Advice to Management

    Better training first and foremost. Corporate staff who handles time management needs to visit stores to see how the hours affect staffing levels.


  9. Ok company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palisades Park, NJ
    Former Employee - Anonymous Employee in Palisades Park, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Toys ''R'' Us (More than a year)

    Pros

    work is easy. culture and atmosphere is laid back.

    Cons

    Not very exciting in terms of type of work you're doing.

    Advice to Management

    None


  10. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Wayne, NJ
    Current Employee - District Manager in Wayne, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Toys ''R'' Us (More than a year)

    Pros

    Great team, fantastic leaders except for HR

    Cons

    No particular Cons, just wish holidays were paid.


  11. Helpful (1)

    Great Stepping Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Wayne, NJ
    Current Employee - Analyst in Wayne, NJ
    Recommends

    I have been working at Toys ''R'' Us (More than a year)

    Pros

    Company name is like liquid gold on a resume, fun work environment, lenient dress code, fun people to work with

    Cons

    no accountability, have people employed who are incompetent, they are outsourcing a lot of jobs, they go on a firing spree twice a year

    Advice to Management

    focus on ecommerce, BUY YOUR OWN WEBSITE PLATFORM



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