Toys ''R'' Us Reviews

Updated March 30, 2015
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2.9
1,386 Reviews
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Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
227 Ratings

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)

Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. I really enjoyed working for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Toy R Us in Montgomery, AL
    Former Employee - Toy R Us in Montgomery, AL

    I worked at Toys ''R'' Us full-time (less than a year)

    Pros

    The money, the hours, friendly people

    Cons

    The low discounts. Dealing with the sales

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Wondering where it will be in 5 years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, NJ
    Current Employee - Anonymous Employee in Wayne, NJ

    I have been working at Toys ''R'' Us full-time

    Pros

    Great brand and fun environment. Macro communication is great - quarterly business review meetings with CEO and Executive Committee where results and strategy are presented to all HQ team members. Excellent, scenic campus with full service cafeteria, coffee lounge, fitness center and dry cleaners. Historically, internal career growth was emphasized, but now growth means taking on a bigger job in addition to your former responsibilities.

    Cons

    Company has been under the dark cloud of multiple private owners who want a return on their investment and who often disagree on long and short term direction. Very senior executive leader is extremely in the weeds but does not have the time or capacity to be. There is an expectation of very rapid delivery on initiatives, but critical decisions are help up at very senior levels. No matter how planful and strategic you attempt to be, it always comes down to an 11th hour scramble as decisions are finally made and then changed, and then changed again. There has been a focus on expense control for some time, but now in the hands of a non-US based CEO, unpopular decisions that were shied away from previously are now being made, e.g. closing of NYC flagship location and outsourcing of shared service functions. EBITDA goals being met via expense cutting over sales growth. Concerned for what the future holds for the brand in the US.

    Advice to ManagementAdvice

    Keep US jobs in the US. Expense control is important, but not at the expense of the future beyond IPO.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Fun, competitive. Great job for HS or college student. Easy to learn and perform well with the right mindset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Tulsa, OK
    Current Employee - Department Supervisor in Tulsa, OK

    I have been working at Toys ''R'' Us full-time (less than a year)

    Pros

    Friendly atmosphere, flexible schedule, employee discount, competitive hours; modern touch-screen registers make transactions a breeze. Internet integration (although sometimes clunky) makes searching for product easier.

    Cons

    Disorganized management and policies
    Low pay
    Understaffed
    No work/life balance
    Minimum training
    Constant supply shortages

    Advice to ManagementAdvice

    Allow a little more room in the labor budget. Invest time in extra training so every associate actually knows what they are doing in any department or situation.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Awesome place to work terrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Technician in Kansas City, MO
    Current Employee - Maintenance Technician in Kansas City, MO

    I have been working at Toys ''R'' Us

    Pros

    Fun job, easy light atmosphere, low work related stress levels, employee discounts

    Cons

    Low low low pay. Biweekly pay. Not a lot of opportunities available.

    Advice to ManagementAdvice

    Increase compensation

    Recommends
    Neutral Outlook
  6. Entertaining Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back of House in Chicago, IL
    Former Employee - Back of House in Chicago, IL

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    The kids are what made my day all the time. Everyday there was a kid that was too happy, sad, annoying, and loud. They were all different, and they always made me laugh.

    Cons

    The hardest part, to me, about working at ToysRUs are the parents. Especially since I was working seasonal, when parents couldn't find what they wanted for their children, they get angry and annoyed, and at that point, it was hard to calm them down, and help them figure something out.

    Advice to ManagementAdvice

    Keep doing what you guys are already doing. The working environment is already fun, and the employees still do what they need to do. It's great.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Staff was fairly professional, had a great time learning from each of them in the different sections of the company office.

    Cons

    Vision of the company could be improved, especially since there is a high rate of turnovers in the higher management positions that causes unease.

  8. Still enjoying the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back of the House Team Member in Yakima, WA
    Current Employee - Back of the House Team Member in Yakima, WA

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    Great management team
    Good atmosphere
    Fun place to work

    Cons

    Pay is much to low for anyone, except management to make a living

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than a year)

    Pros

    Great People flexing hours good pay

    Cons

    Not enough payroll corporate management

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Loved working there, got to see all the new merchandise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    ''Great and knowledgeable staff, loved the customers, And got to see all the knew merchandise.

    Cons

    Over all I had a good experience working for the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. It was ok to work there even if it was a Seasonal work .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member/Stock/Back of House (Seasonal) in Birmingham, AL
    Former Employee - Team Member/Stock/Back of House (Seasonal) in Birmingham, AL

    I worked at Toys ''R'' Us

    Pros

    Helping a lot of people and kids

    Cons

    making sure that we have the right toys

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO

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