Toys ''R'' Us Reviews

Updated July 26, 2015
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2.9
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Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
273 Ratings

Pros
  • flexible hours, during busy season (in 41 reviews)

  • It also is a great place for part time job (in 41 reviews)

Cons
  • no training - rude coworkers - very little communication - more interested getting customers to sign up for credit cards then anything else (in 63 reviews)

  • work life balance is not very good (in 26 reviews)

More Pros and Cons

1,559 Employee Reviews

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  1. fun enviornment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Cincinnati, OH
    Current Employee - Team Member in Cincinnati, OH

    I have been working at Toys ''R'' Us part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great team members, flexibile hours, opportunities for advancement, fun customers, lots of learning opportunities, great upper management

    Cons

    super fast pace during season, bad scheduling for department coverage, always getting called in when your not scheduled

    Advice to Management

    the upper management in my district was amazing and always available to listen and take action.


  2. Seasonal Crew Member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great and friendly environment to work in. Co-workers tend to be friendly since we deal with children's products all day. 10% employee discount. Health insurance for full-time employees.

    Cons

    Lots of quotas to make, whether it be selling in-store credit cards, insurance plans for the products, batteries, rewards program sign-ups, etc. The amount you are able to sell will usually determine how long you will be able to stay with the company. Also business seemed kind of slow even during the peak Holiday season, so based on that it most likely does not get a lot of business during the rest of the year either.

    Advice to Management

    I understand that up selling and quotas are important for the company, but the amount that TRU requires seems a bit excessive. It also makes ringing up a customer at the register an endless task since you have to ask the a billion questions and try to sell them a billion different things they do not necessarily want and/or need.


  3. Better than expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electronic Sales
    Current Employee - Electronic Sales

    I have been working at Toys ''R'' Us part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Little skills required. Mainly need people skills along with overall competence. Staff and leaders are generate a mostly friendly atmosphere. Little to no drama or tense situations.

    Cons

    The average work is best described as tedious. Nothing difficult or straining, but boring. Not for those who easily become impatient.

    Advice to Management

    For those above management (because store managers mostly have their hands tied), little too much focus on the add-on services beyond the common transaction sale. There are time I feel that credit card applications and warranty purchases are more important than customer satisfaction (I have seen situations where lies or untold truths happen towards customers in order to meet quotas).


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  5. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member/Off Hours Stock (Seasonal) in Hoover, AL
    Former Employee - Team Member/Off Hours Stock (Seasonal) in Hoover, AL

    I worked at Toys ''R'' Us part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is great

    Cons

    the co workers are not so great some are friendly and welcoming

    Advice to Management

    Poor


  6. so nice i did it twice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Off Hours Stock Crew in New York, NY
    Former Employee - Off Hours Stock Crew in New York, NY

    I worked at Toys ''R'' Us part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    at times square location: always busy so there's plenty of hours to go around. superviors are nice and understanding. seeing all the new toys is cool. at bronx terminal market location: there is an actual stock room unlike TS so any overstock doesn't have to be stuffed on the floor. a higher up actually visited us and that was cool. we were consistently given small tokens of appreciation during the longer and more stressful nights. overrall: compensation is a bit better than other retail jobs. get a nice workout.

    Cons

    at times square location: aforementioned lack of an actual stock room. communication is awful. 2 associates from worst performing section, one of which was caught sleeping on the clock, were kept on as permanent employees after season ended. at bronx terminal market location: scheduling is awful. overhiring. overrall: doesn't do what they say they'll do in training. no real chance of advancement for actual hard working employees. small discount.

    Advice to Management

    ACTUALLY hire from within like you claim you love to do. i worked my butt off in 2011 and despite applying every other month it took 3 years to get another look, and i'm sure despite all the praise i received this past season, i won't get another chance for a long while, if ever. what company WOULDN'T want to hire people who love their job over those who just do it for the check?!


  7. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Team Member in Yuba City, CA
    Former Employee - Sales Team Member in Yuba City, CA

    I worked at Toys ''R'' Us part-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very friendly coworkers. The manager was also very good. I enjoyed interacting with customers and kids. I also liked filling out the birthday club flyers.

    Cons

    No room for promotion or raise. Also, very little recognition for when you do great. You never really see a raise either and no full time positions available.

    Advice to Management

    Allow more room for growth. Reward employees who do a superior job. Allow for people to work full time if they want to.


  8. Good training experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Los Angeles, CA
    Former Employee - Customer Service Associate in Los Angeles, CA

    I worked at Toys ''R'' Us

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people, good staff, good work environment.

    Cons

    Crazy kids, lots of mess, be prepared to clean!

    Advice to Management

    pay more money to associates and crew


  9. Burnt out after three years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor With Keys in Paramus, NJ
    Current Employee - Department Supervisor With Keys in Paramus, NJ

    I have been working at Toys ''R'' Us full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent start pay for regular team members (above minimum wage).

    Cons

    High demand and expectations with few resources (not enough hours to do a task or not enough staff to adequately maintain the store).

    Advice to Management

    Stop micromanaging and treat everyone with respect.


  10. Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Meeting many good people, flexible hours and management.

    Cons

    Typical retail pay and off season hours are kind of limited.


  11. stock

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    nice people to work with

    Cons

    not alot of pay for what we do



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