Toys ''R'' Us Reviews

Updated October 20, 2014
Updated October 20, 2014
1,165 Reviews
2.9
1,165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
151 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 17 reviews)


Cons
  • They did not tell me that you have to sale credit cards in order to keep your job (in 55 reviews)

  • You can't expect 7 people to work 7 days a week during the holiday season and not get tired (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    it's ok

    Current Employee - Seasonal Sales Associate
    Current Employee - Seasonal Sales Associate

    I have been working at Toys ''R'' Us part-time

    Pros

    nice manager and some nice employees

    Cons

    barely any hours at all.

  2.  

    Best place to start your retail career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Work with your schedule.
    Pretty chill.
    Good supervisors.

    Cons

    The pay.
    During the holidays, it's SUPER busy.

  3.  

    People stay Toys R Us Kids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    My co-workers were all great team players. Working in such a massive store keeping things in order requires all hands on deck, that is something I always enjoyed.

    Cons

    I found it difficult to climb up the ladder to success. Everything seemed to work on a who you know bases, not a professional what you know basis. This made the job kind of uncomfortable, non the less a high school competition for popularity.

    Advice to ManagementAdvice

    Being more verbal with the team, Emails don't always make a point.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor
    Former Employee - Department Supervisor

    I worked at Toys ''R'' Us

    Pros

    Friendly staff, flexible work hours.

    Cons

    Christmas season, lazy team members.

    No opinion of CEO
  6.  

    Has been a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor With Keys in Tacoma, WA
    Current Employee - Department Supervisor With Keys in Tacoma, WA

    I have been working at Toys ''R'' Us full-time (more than 10 years)

    Pros

    Flexible schedules, family environment, good vacation benefits the longer you work for them.

    Cons

    Older buildings, not the most stable of companies, not a lot of raise opportunities, older equipment and unrealistic expectations with the amount of hours given.

    Advice to ManagementAdvice

    Depending on the store, there can be a lot of opportunity for advancement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    It was a great, manager very supportive and willing to help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    flexibility and positive environment, fun place

    Cons

    there was very low pay

    Advice to ManagementAdvice

    Dont hire so many seasonal people and then not have hours for them

    No opinion of CEO
  8.  

    Fun, but exhausting and aggravating part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us part-time (more than 3 years)

    Pros

    Fun down to earth store management, rewarding guest service, and a good, family like team. Every day is different and the interaction with happy kids is awesome.

    Cons

    Awful corporate policies, upper management has no ideal about the market or products. Upper Management can be at best incompetent, and at worst they will hinder the store from doing their job effectively and efficiently

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Sometime great, sometimes terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Team Member in Portland, OR
    Current Employee - Guest Service Team Member in Portland, OR

    I have been working at Toys ''R'' Us part-time (more than an year)

    Pros

    For a part time jobs the benefits are great. You get Vacation and earned time off, both of which are paid. Coworkers are general friendly

    Cons

    You can work anywhere from 4 hours a week to 40 with really no idea what the next week will be. This makes budgeting very difficult. The company is trying to cut cost wherever possible and usually the first place they make cuts is by having less employees in the store. They have done that especially this last year while also expecting us to get way more done as a store. When you do work you are often over worked and I usually end up not getting one of my breaks.

    Advice to ManagementAdvice

    Be more consistent in how many hours you are giving to individual employees. Also finish the schedule more than 3 days before it starts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Human Resources Department Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Fast paced and moving forward.

    Cons

    Compensation is decent, but company needs to offer other benefits packages for their employees.

    Recommends
    Positive Outlook
  11.  

    It's an OK Part-time job

    Former Employee - Sales Associate in Secaucus, NJ
    Former Employee - Sales Associate in Secaucus, NJ

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    Nice environment, there's some room for growth

    Cons

    Very little hours scheduled per week. Very hard to get hired full-time.

    Advice to ManagementAdvice

    More incentives

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