Toys ''R'' Us Reviews

Updated April 26, 2015
1426 reviews filtered by
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2.9
1,426 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
233 Ratings

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)

Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    it was a great and fun environment

    Cons

    there are minimal growth opportunities

    Advice to Management

    more transparency

  2. Team Member- Electronics and Bikes
    Has manager override numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Cranberry Township, PA
    Current Employee - Team Member in Cranberry Township, PA

    I have been working at Toys ''R'' Us part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very flexible with my schedule
    Able to combine discount with coupons
    Relaxed work environment

    Cons

    Pay not competitive
    If you do well in selling its expected that you will carry the store

  3. team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment and friendly people

    Cons

    key holders demonstrates favoritism

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Milwaukee, WI
    Current Employee - Sales Associate/Cashier in Milwaukee, WI

    I have been working at Toys ''R'' Us part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Your involved with multiple people. Learning new standard based criteria about the job. Welcome experienced co-workers are glad to help with your questions in need.

    Cons

    Sometime customers are wrong but the rule is to make customers happy no matter what the situation is. Low security in stores so a lot of thief happens unfortunately.

    Advice to Management

    Be More Supportive.

  6. Great job for college students...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Team Member/Cashier/Guest Service
    Current Employee - Sales Team Member/Cashier/Guest Service

    I have been working at Toys ''R'' Us

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Helping new parents with the Baby Registry. It was nice talking to new grandparents, and helping new parents with Baby Gear, furniture, etc.
    - Flexible with schedule
    - They will train you in other departments. I worked in the Babies department and was trained to work in Guest Service and the registers. That was a huge plus: the more flexible you are = the more hours you get.
    - Store Manager, ASM's, supervisors, and co-workers were honestly the only reason I liked my job. We started out in a brand new store and we became a family. I will be leaving the company soon and I honestly will miss my TRU/BRU days. Definitely will be visiting the store/coworkers.

    Cons

    - Hours and pay. (Again this is the ideal job for someone in school)
    - Also working in Guest Service during the holidays was a pain. People would think the kids would be annoying but they're honestly angels... their parents not so much!

  7. It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible time, busy days, employee discount

    Cons

    Unfair store policies, hectic holiday schedules

  8. Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work life balance is good, as long as the culture is in the building on what is expected. With the right attitude you can enjoy working here.

    Cons

    Annual evaluations are very poor even with "highly successful" ratings. You need to fight for the entrance pay as salary as you will not go up much at all on an annual basis.

    Advice to Management

    Too much to list. Minimum wage will not retain talent as far as hourly team members go. Cross training with readily available replacements does help.

  9. Ok just need more time their when I worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place good pace really good place for a first timer that started their work career good place for Teens and seniors

    Cons

    A lot of place to be at once and a lot of things to do in a short a mount of time

  10. Store Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Director in Atlanta, GA
    Former Employee - Store Director in Atlanta, GA

    I worked at Toys ''R'' Us full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good pay for retail. Great challenge. Great customers.

    Cons

    Incredibly long hours and dedication *required* to be remotely successful.

    Advice to Management

    Set reasonable goals, improve management pay for the hours required.

  11. Basic retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy way to get into retail, great management

    Cons

    Number of hours given out to employees

    Advice to Management

    Less part time workers/ more full-time workers

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