Toys ''R'' Us Reviews

Updated March 25, 2015
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2.9
1,380 Reviews
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Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
222 Ratings

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)

Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Entertaining Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back of House in Chicago, IL
    Former Employee - Back of House in Chicago, IL

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    The kids are what made my day all the time. Everyday there was a kid that was too happy, sad, annoying, and loud. They were all different, and they always made me laugh.

    Cons

    The hardest part, to me, about working at ToysRUs are the parents. Especially since I was working seasonal, when parents couldn't find what they wanted for their children, they get angry and annoyed, and at that point, it was hard to calm them down, and help them figure something out.

    Advice to ManagementAdvice

    Keep doing what you guys are already doing. The working environment is already fun, and the employees still do what they need to do. It's great.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Awesome place to work terrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Technician in Kansas City, MO
    Current Employee - Maintenance Technician in Kansas City, MO

    I have been working at Toys ''R'' Us

    Pros

    Fun job, easy light atmosphere, low work related stress levels, employee discounts

    Cons

    Low low low pay. Biweekly pay. Not a lot of opportunities available.

    Advice to ManagementAdvice

    Increase compensation

    Recommends
    Neutral Outlook
  3. Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Staff was fairly professional, had a great time learning from each of them in the different sections of the company office.

    Cons

    Vision of the company could be improved, especially since there is a high rate of turnovers in the higher management positions that causes unease.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Still enjoying the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back of the House Team Member in Yakima, WA
    Current Employee - Back of the House Team Member in Yakima, WA

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    Great management team
    Good atmosphere
    Fun place to work

    Cons

    Pay is much to low for anyone, except management to make a living

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than a year)

    Pros

    Great People flexing hours good pay

    Cons

    Not enough payroll corporate management

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Loved working there, got to see all the new merchandise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    ''Great and knowledgeable staff, loved the customers, And got to see all the knew merchandise.

    Cons

    Over all I had a good experience working for the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. It was ok to work there even if it was a Seasonal work .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member/Stock/Back of House (Seasonal) in Birmingham, AL
    Former Employee - Team Member/Stock/Back of House (Seasonal) in Birmingham, AL

    I worked at Toys ''R'' Us

    Pros

    Helping a lot of people and kids

    Cons

    making sure that we have the right toys

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. A good company but hard to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Towson, MD
    Current Employee - Assistant Manager in Towson, MD

    I have been working at Toys ''R'' Us

    Pros

    Great benefits, but healthcare is not as strong as it used to be due to changes in the health care laws

    Cons

    Payroll challenges, many changes to upper management seems to change the culture and atmosphere of the stores, compensation is low and no bonus for assistant managers

    Advice to ManagementAdvice

    Great benefits such as time off and vacations, but restricted during the holidays as their our several black out during the year. Low compensation on yearly reviews, suggest being satisfied at the time of hire to insure that it is something that you could work with going forward, unless you advance with the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. I had no issues working for this employer in my hometown.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Team Member in Altoona, PA
    Former Employee - Cashier/Sales Team Member in Altoona, PA

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    I liked the customer interaction.

    Cons

    The hours were really long during holidays.

    Advice to ManagementAdvice

    Employee input should be considered whenever scheduling is made.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Fun

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Helps you gain experience, great team work

    Cons

    Customers can be rude, not a lot of hours

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