Toys ''R'' Us

www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated February 28, 2015
Updated February 28, 2015
1,346 Reviews
2.9
1,346 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
213 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's a great community and great people to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Crew, Cashier, Guest Services in Birmingham, AL
    Current Employee - Stock Crew, Cashier, Guest Services in Birmingham, AL

    I have been working at Toys ''R'' Us part-time

    Pros

    Great overnight crew during Christmas season.

    Cons

    Not enough hours and pay from night shift to day shift.

    Advice to ManagementAdvice

    Give more hours to employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It was enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Sales Team Member in Scottsdale, AZ
    Current Employee - Cashier/Sales Team Member in Scottsdale, AZ

    I have been working at Toys ''R'' Us part-time (less than a year)

    Pros

    Fun environment, Good for a high school student looking for part time work. Fun work, Great managers. The interview was a little degrading but other then that it was a good experience.

    Cons

    the interview was a little degrading, the lunch shifts were short and there isnt anywhere to eat around. Other then that the job was easy, not challenging,

    Advice to ManagementAdvice

    I would recommend giving longer lunches since there isnt anywhere close to eat and not many people bring there lunch from home. Especially if they are working full time.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Very upbeat and exciting to work for, specifically during the holiday season. The training and on boarding process was quick and easy.

    Cons

    Very little feedback or development was used after the initial hiring process so you were a little in the dark on your performance.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor
    Current Employee - Department Supervisor

    I have been working at Toys ''R'' Us full-time (more than 10 years)

    Pros

    Management will work around my schedule if need be.

    Cons

    Could use more incentives to boost morale

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Too many changes in too little time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Toys ''R'' Us

    Pros

    Comfortable work environment after a while

    Cons

    Streamlining positions causes others to work too much overtime

    Advice to ManagementAdvice

    New management needs to be brought in to offer change in the culture

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Nothing special.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Company values are really cool, obviously it's child oriented so it's a pretty fun setting.

    Cons

    we were seriously pressured to get people to sign up for credit cards and rewards cards. Had to request time off 2 weeks prior, which was annoying cause there were times when I made last minute plans and couldn't switch shifts so I'd have to cancel plans.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Toys ''R'' Us part-time (more than 3 years)

    Pros

    No matter what your doing, you get to work with all kinds of people. You will gain experience on how to handle different situations and problems that arise. The best thing about working here is that you get to work with a great team of employees. The atmosphere is a fun one, as it is a toy store, and you get the privilege to help people find that special toy to make someones day.

    Cons

    One of the biggest draws to working here is the lack of opportunity. Even if you are a good worker in all areas of the store there is much opportunity to advance. It is also a top down management, as employees do not have much say in areas of the store.

    Advice to ManagementAdvice

    Provide better opportunities for advancement for good workers. Work with the team members and create some kind of management trainee program to groom the workers you have for future careers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Store front review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    -Clear career road map
    -College outreach
    -Genuine care for its customers

    Cons

    -Frequent HR shuffle
    -Employee morale depends on the store manager

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It was OK.

    Former Employee - Overnight Stock Crew in Manchester, CT
    Former Employee - Overnight Stock Crew in Manchester, CT

    I worked at Toys ''R'' Us

    Pros

    It was night shift, so the lack of customers was really nice. They were pretty lax on uniforms once the store closed.

    Cons

    Stocking a toy store during the holidays is demanding, and with a ton of new hires, everyone is always tripping over everyone else. If you're just seasonal help, you'll feel kind of excluded by the regulars.

    Advice to ManagementAdvice

    It would probably do some good to actually train employees instead of showing them a video and throwing them right into work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Just another Number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Solid pay and reputation
    Good at hiring for seasonal work

    Cons

    Not much room to move up unless somebody is fired or retires
    Not a good choice for long term employment at any level

    Advice to ManagementAdvice

    There are a lot of numbers driven decisions that are poorly considered. The regional GMs in Logistics are not very good managers and make business focus confusing. It is like distribution centers are constantly having to change the daily focus. All of the distribution centers are struggling with manager turn over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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