Toys ''R'' Us Reviews

Updated March 26, 2015
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2.9
1,384 Reviews
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Recommend to a friend
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Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
224 Ratings

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)

Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Corporate is completely disconnected from the stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    The other employees are what keep me coming back. I also enjoy getting to see all the new babies and watching them grow up. Most of the customers are pleasant.

    Cons

    Not enough payroll hours to run the store and complete all the projects that the corporate office expects to get done. Th corporate office has no idea how long any job takes and is not realistic in how they budget payroll. Every year they cut back the payroll hours available to the store and expect more projects to get completed. They have put all their stake into selling credit cards and loyalty cards and have forgotten that sales should lead the hours for the stores. They don't have any health benefits for part time employees . The computer system is out of date and the employee equipment is unreliable. If you aren't in management, the pay is so low that you can't make a decent living and are always fighting for hours with your co workers.

    Advice to ManagementAdvice

    Update all of the computer system in your stores. Staff stores according to sales and not based on metrics. You want your employees to give great customer service, but you have to have enough employees on staff to do this. Make unannounced visits to your stores to see how things really operate. Managers should not spend all their time in their offices, they should be out on the sales floor running the store and helping the customers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Seasonal Cashier position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    hired very quickly, but not trained well

    Cons

    no good record keeping of time worked

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Job is mainly for high school students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Sales Team Member in Brooklyn, NY
    Current Employee - Cashier/Sales Team Member in Brooklyn, NY

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    Helps you develop customer service, which can help you down the line for other jobs that come along the way.

    Cons

    Hard to move up in the company, barely get hours until the holiday season starts to come up such as Thanksgiving, Christmas.

    Advice to ManagementAdvice

    Give more hours and raise the wages. Help others to move into other higher positions.

    Doesn't Recommend
    Negative Outlook
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  5. poor employees satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    nothing. its not a good company to work for

    Cons

    pay is not good

    Advice to ManagementAdvice

    need train and listern

    Doesn't Recommend
    Negative Outlook
  6. Just Got Laid Off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager Operations
    Current Employee - Assistant Store Manager Operations

    I have been working at Toys ''R'' Us full-time

    Pros

    They smile at you before they stab you in the back. Act like they care when they really don't. So sad

    Cons

    A man's world! Store manager lets the ASM he favors sleep with an associate. When made known, they all of sudden did away with my position, and I get laid off, not fired, to "save expenses"

    Advice to ManagementAdvice

    Learn how to manage. So sad they cover up problems in the store

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Mid level manager head elf

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Uh, it's a toy store. Toys, toys, and more toys!

    Cons

    Not for the retail weak of heart. Serious crush during season. Novices get overwhelmed quickly.

    Recommends
    Positive Outlook
  8. This company sux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor
    Current Employee - Department Supervisor

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Texting , co workers, paid breaks , no accountability & come & go as you please

    Cons

    Management , pay, no advancement , poorly staffed, & poorly managed

    Advice to ManagementAdvice

    Hire a better staff..

    Doesn't Recommend
    Negative Outlook
  9. 3 people found this helpful

    No Happiness at a Toys Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Friendly co-workers, ability to grow if effort is there, never dull, always something to do

    Cons

    Poor management, unorganized, stubborn with store hours, very low pay, long hours, counterproductive

    Advice to ManagementAdvice

    Provide the store with more hours. It is difficult to run a store when there are no employees to help the guests.

    Doesn't Recommend
    Negative Outlook
  10. would not recommend to anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Bellevue, WA
    Former Employee - Department Supervisor in Bellevue, WA

    I worked at Toys ''R'' Us

    Pros

    not really any pros to this place. oh yeah pay is okay.

    Cons

    Training, leadership, management, hours, over-worked

    Advice to ManagementAdvice

    get it together and stop running around like a bunch of people in high school. you feed on drama and is not proffesional at all.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. This place is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Beavercreek, OH
    Current Employee - Team Member in Beavercreek, OH

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    There are no pros here

    Cons

    Inconsistent scheduling, low wages, horrible customers, horrible bosses, horrible corporate, abusive

    Advice to ManagementAdvice

    Please, appreciate your employees

    Doesn't Recommend
    Negative Outlook

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