Toys ''R'' Us Reviews

Updated August 31, 2014
Updated August 31, 2014
1,107 Reviews

2.9
1,107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
131 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 38 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 16 reviews)


Cons
  • Have to sell garbage warranties and credit cards as well as rewards program (in 49 reviews)

  • Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers (in 45 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendliest management team that I have ever worked for in my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Over Night Stock Seasonal  in  Barboursville, WV
    Former Employee - Over Night Stock Seasonal in Barboursville, WV

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    Location and they really need you.

    Cons

    Late hours and winter seasonal weather.

    Advice to ManagementAdvice

    None needed.

    Recommends
    Positive Outlook
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronics Consultant  in  Abington, PA
    Current Employee - Electronics Consultant in Abington, PA

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    Very flexible hours, you get to work with kids, being around toys all day, and the pay is better than minimum wage.

    Cons

    Pushy parents can be very disruptive, it is difficult to move upwards in the company, and it can become more than a little monotonous, but overwhelming during the holiday season.

    Advice to ManagementAdvice

    Try to strive for retention of long term employees instead of burning through them. We saw a massive turnover rate in my time there.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Opportunities for advancement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Fun and rewarding experience. If you express a desire and drive to be better, you will be recognized and given opportunities.

    Cons

    Retail hours. Holiday season stressful

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  5.  

    My experience has been great and worth while.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Brooklyn, NY
    Current Employee - Retail Sales Associate in Brooklyn, NY

    I have been working at Toys ''R'' Us part-time for more than 10 years

    Pros

    The best opportunities to develop a professional career within the company.

    Cons

    The challenge is the pay grade.

    Advice to ManagementAdvice

    The only advice would be to listen to employees complaints more.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Bike assembler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us part-time for more than 5 years

    Pros

    Don't have to deal with customers on the sales floor.

    Cons

    Have to deal with customer complaints and returns.

  7.  

    Fun, enjoyable atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Worked well with my schedule and classes.

    Cons

    Repetitive job, sometimes you have a lot of down time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pretty good part time/seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Rockaway, NJ
    Current Employee - Team Member in Rockaway, NJ

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    fun people to work with
    great managers

    Cons

    difficulty taking time off and balancing other things along with this job
    only 10% discount
    store is open on holidays
    are not paid time and a half for holidays

    Advice to ManagementAdvice

    have a more hands on job, recognize great workers more, better employee discount and realize that students have to balance school and other jobs

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Exceptings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Dickson City, PA
    Former Employee - Sales Associate in Dickson City, PA

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    PROS: flexible schedule
                Great People

    Cons

    Was Expecting to be trained more.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I love working here but wish it paid more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor  in  Bloomington, IL
    Current Employee - Department Supervisor in Bloomington, IL

    I have been working at Toys ''R'' Us full-time for more than 3 years

    Pros

    It is fun to sell toys, the benefits are decent, and the vacation time is fantastic. They provide opportunity for advancement if you prove yourself and something opens up.

    Cons

    It is hard to wait for something to open up to be able to advance. The leadership tries to be helpful but training is extremely lacking. Christmas time is stressful but you can get a ton of hours if you're good.

    Advice to ManagementAdvice

    Get a better training program please!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Front End Department Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Supervisor
    Former Employee - Front End Supervisor

    I worked at Toys ''R'' Us full-time for more than 3 years

    Pros

    Easy to move up if you make the effort. Fast paced, good for multi-taskers. If you're a patient person you will do really well at the service desk.

    Cons

    If you do decide to move up, they don't train properly for most positions and still expect you to know everything. The pressure for metrics is crazy with no real compensation if you do well. And the employee discount isn't good unless you're buying a really high dollar item.

    Advice to ManagementAdvice

    Offer employee compensation for performing well in metrics. No one wants $100 for a BBQ when 3/4 of your employees won't be there that day.

    Recommends
    Neutral Outlook
    No opinion of CEO

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