Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Reviews

Updated December 19, 2014
Updated December 19, 2014
1,236 Reviews
2.8
1,236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
173 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to learn and begin a career

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Toys ''R'' Us

    Pros

    support from the corporate level was great.

    Cons

    timeliness of communication was sometimes challenging.

    Advice to ManagementAdvice

    Continue to focus on development of your management team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Easy interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Toledo, OH
    Current Employee - Anonymous in Toledo, OH

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    The best thing about toys r us is that you get to interact with different people abd satisfy each customer in different ways

    Cons

    Dealing with difficult customers and during the holiday seasons it gets really busy but that just makes your shift go faster I can't really say that it has cons because its a great place to work

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Team Member in Phila, PA
    Former Employee - Cashier/Sales Team Member in Phila, PA

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    There are very Nice coworkers.

    Cons

    There is horrible management within the company doors.

    Advice to ManagementAdvice

    Stop being rude & inconsiderate to cashiers.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I don't want to grow up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Toys ''R'' Us full-time (more than 8 years)

    Pros

    Working with great people and working around kids.

    Cons

    Company is lost in identity. Low payroll to do your job well.

    Advice to ManagementAdvice

    Work life balance is not good. always changing directions. Reduction in payroll is not always the winning solution.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    This company is really good about working with your schedule outside of work. If you enjoy working in fast paced environment then this perfect. There is a lot opportunity for advancement, and the people are wonderful to work with. The benefits are also really good

    Cons

    Almost no training. During season it can be very overwhelming

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    No such thing as Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Opportunities for advancement, team-oriented environment, beautiful campus.

    Cons

    In the private brands area in particular, there is no such things as work/life balance. They pay lip service to it, but in the end, the pressure is so great, the timelines so tight and the amount of time spent in meetings throughout the day so intense that most people can't get to their actual work until 5:30--the alleged end of the day. 11-13 hour days are the norm. Way too much time spent in meetings and on hundreds of unnecessary emails every day.

    Advice to ManagementAdvice

    Stop changing leadership. Figure out what works and stay with it. No more upheaval.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Concord, NC
    Former Employee - Seasonal Sales Associate in Concord, NC

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    The store was huge but well organized. The managers were friendly and helpful. Training was quick but efficient!! I was holiday help so the training had to be quick...

    Cons

    The employee discount could have been higher. But I was grateful to have it anyway!! There were lots of sakes during the holiday season so adding the discount with a sale was helpful!!

    Advice to ManagementAdvice

    Keep up the great work!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - B Level Manager
    Current Employee - B Level Manager

    I have been working at Toys ''R'' Us full-time (more than 8 years)

    Pros

    Management always gives the tools to be successful. Fun and fast paced environment. Multiple areas of advancement.

    Cons

    Senior Management overlooks work / life balance at times, even out of peak holiday season.

    Advice to ManagementAdvice

    Understand that with the amazing job done with internal hiring, Senior Management cannot lose sight on the lifeblood of the organization. Department Managers, Supervisors and team members are much more productive when the right balance with their personal life is in good standing.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Back of House Team Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back of the House Team Member in Columbia, MO
    Former Employee - Back of the House Team Member in Columbia, MO

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    The staff was all very friendly, and the managers we also very easy going.

    Cons

    Things got pretty hectic around the holidays, as to be expected, but shifts and hours changed accordingly. Around Christmas your day job might become a night job too.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fun to work at, great winter time part-time job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronics Consultant in Concord, NH
    Current Employee - Electronics Consultant in Concord, NH

    I have been working at Toys ''R'' Us part-time (more than 3 years)

    Pros

    Fun atmosphere, busy, many hours when in season

    Cons

    Lack of summer hours, low pay

    Recommends
    Positive Outlook
    No opinion of CEO

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