Toys ''R'' Us Reviews

Updated July 28, 2015
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1,560 Employee Reviews

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  1. Fun place to work but gives you little free time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a fun place to work where you can deal with a variety of customers. Its also very rewarding seeing the exciting look on the children's face. The team members are fun, happy people who become like a second family.

    Cons

    Little free time, Recovering can take forever if you are on the closing shift (especially in a super side-by-side Toys R Us/Babies R Us. There is also very little encouragement or fun things the company does.


  2. Normal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales Team Member in Long Is City, NY
    Current Employee - Cashier/Sales Team Member in Long Is City, NY

    I have been working at Toys ''R'' Us part-time (Less than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Environment is nice, being around kids and toys and friendly people. It's pretty easy. Not much thought required

    Cons

    Dealing with strange requests like bikes and coupons and parents. And the pressure of being timed in transactions

    Advice to Management

    Be selective with hiring


  3. Helpful (1)

    Great!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Easy-going environment.that lends itself to a "first job". I'd definitely be consider working here again

    Cons

    You have to be careful, because when they ask when you're free, they tend to schedule you for all of your available hours. If you have any weekend hobbies, don't tell them you're free on the weekends


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  5. Helpful (1)

    Clean and Organized except around Holidays.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales Team Member in Hialeah, FL
    Current Employee - Cashier/Sales Team Member in Hialeah, FL

    I have been working at Toys ''R'' Us full-time (More than 3 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Quick help and everything easily found my customers.

    Cons

    Sometimes an impatient employee but not a big issue none the less.

    Advice to Management

    None


  6. Average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are friendly and nice

    Cons

    Management needs to support the talented people.

    Advice to Management

    Invest in your people more


  7. it was uplifting working at toys r us

    Former Employee - Cashier/Sales Team Member in Bronx, NY
    Former Employee - Cashier/Sales Team Member in Bronx, NY

    I worked at Toys ''R'' Us full-time (Less than a year)

    Pros

    meeting new people i worked there during the holiday so it was good to interact with people with good spirt

    Cons

    the only thing i didnt like were the late hours


  8. Horrible Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BOH Supervisor
    Current Employee - BOH Supervisor

    I have been working at Toys ''R'' Us full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers are awesome to work with. prices are resonable, and benefits are decent. Company policies could use updating

    Cons

    Poor management, poor compensation. Set unattainable goals with unrealistic timelines to complete. Supervisors treated like normal team members instead of Supervisors.

    Advice to Management

    Train your employees properly. 2 days of training does not set your people up for success. Fair compensation and raises. 26 cents a year is not acceptable.


  9. Helpful (1)

    Good experience for a teenager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Team Member in New York, NY
    Former Employee - Sales Team Member in New York, NY

    I worked at Toys ''R'' Us part-time (Less than a year)

    Recommends
    Recommends

    Pros

    You meet a lot of nice people. The store is very big which means you're always busy. You get really good retail experience. After leaving toys r us and working in another retail store I miss toys r us terribly. I had a nice time working there

    Cons

    There is too much favoritism and not enough hours. Just cut down on the favoritism.

    Advice to Management

    Hire managers who don't favor employees for their own reasons.


  10. Helpful (1)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Staten Island, NY
    Former Employee - Assistant Store Manager in Staten Island, NY

    I worked at Toys ''R'' Us full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    resonable breaks, paid vacations, great people to work with at store level, nice environment, rewarding experience.

    Cons

    Corporate staff are a bunch of hypocrites, corporate staff pushes more tasks with less hours to handle jobs, corporate staff supports their own ideals rather than hearing what store level crew has to say, corporate staff protects their own assets rather than support your business, in a multimillion dollar the corporate staff are very stingy to allow even a few hours to even let one employee to assist on tasks that are highly challenging with limited help.

    Advice to Management

    As a family company, understand that the team at the store level are in the front lines of the business. They have families just like you. You get to enjoy your weekend while the store stays open to continue your business. You as a company have taken away holidays from their families but you get to enjoy and the only one left for them is Chrsitmas, are you going to take that away from them too? As family company you have lost your values and beliefs which was to simply bring happiness to famlies. Instead you take away more and more from the families that work for you. What's more insulting is that while you enjoy your holidays off in the comfort of your own home, you guys send a cheap, uninspiring and insulting email.... an EMAIL of a thank you for us to work on your holidays where the store employees take all the complaints, thefts and threats from customers in which you wont even provide a single security guard for at least. As a former employee I am highly dissatisfied with the companys lack of respect for their stores employees. As a start why don't you consider opening six days instead of seven so your employees can have some time with their families without worrying about how the store is doing for a change.


  11. Nobody has any good ideas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Seattle, WA
    Former Employee - Store Manager in Seattle, WA

    I worked at Toys ''R'' Us full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Average pay, low turnover, low oversight from upper management

    Cons

    You can skate by and nothing ever seems to change, good or bad. Mediocre managers just stay below radar and work hard when forced to.



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