Toys ''R'' Us Reviews in San Jose, CA

1,109 Reviews

2.9
1,109 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
131 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 38 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 16 reviews)


Cons
  • Have to sell garbage warranties and credit cards as well as rewards program (in 49 reviews)

  • Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers (in 45 reviews)

More Highlights

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome, although your mileage may vary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Jose, CA
    Former Employee - Sales Associate in San Jose, CA

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    I worked at a "pop-up" store, which meant things were small, close-knit, and lacked a lot of the bureaucracy and oversight you might find at other stores. We handled business and had a blast. I had very down to earth, and trusting managers, as well as very cool co-workers. The environment lent itself to more of a family atmosphere, and that made the job infinitely better.

    Cons

    Pop-up stores sometimes don't last, and such was the case with us. Other than that, there weren't any other cons, and it was easily the best job I've had, as far as retail and slave wages go.

    Advice to ManagementAdvice

    Try to understand that ruling with an iron fist won't get you the results you need. Be close enough until you understand how people work, and then reap the benefits from a workforce that is comfortable in their own skin and willing do the work for you as you need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place to start of and gain some experience.Team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member/Furniture, Bedding, and Baby Gear Consultant  in  San Jose, CA
    Current Employee - Team Member/Furniture, Bedding, and Baby Gear Consultant in San Jose, CA

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    Team members, supervisors, and managers are super layback and friendly. A good job to acquire as your first job. Lays down the basics for what any entry level job without any sort of degree will be like.

    Cons

    In my situation I received little to no training, hours are ridiculous, and you're constantly doing things that are no where on your job description. There is also little to no room for improvement in terms of gaining a higher position in the company.

    Advice to ManagementAdvice

    Recognize hard work and make and effort to maintain workers happy, not overwork them like it usually tends to happen.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Toys ''R'' Us part-time for more than a year

    Pros

    no pros I can think of

    Cons

    disrespectful management, no oportunity for growth

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    it was a great experiance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  San Jose, CA
    Current Employee - Cashier in San Jose, CA

    I have been working at Toys ''R'' Us part-time for less than a year

    Pros

    working at babies r us is a very friendly environmental, you develop great people skills, and lots of fun here

    Cons

    the only cons workking at toys r us is that it can get a little hectic, and you will get tired

    Advice to ManagementAdvice

    the management where i worked at was great and friendly

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  San Jose, CA
    Current Employee - Sales Associate in San Jose, CA

    I have been working at Toys ''R'' Us

    Pros

    You get to play with toys pretty much all day. In fact, you're required to. It's called 'demoing'.
    Unlike grocery stores such as Wal-Mart and Safeway, where people have to be there to get their weekly shopping, most people are shopping at Toys R Us for fun.
    The people you work with are usually friendly and management, supervisors and long-serving associates are pretty good at helping newbies learn the ropes.
    Working in a toy store genuinely is as fun as it sounds.

    Cons

    Hearing 'Elmo's Song' constantly repeated all day long.
    People messing up displays and shelves so that nothing's where it's supposed to be.
    Other associates can often be 'cliquey', which can make a person feel somewhat left out.
    Management can be lax sometimes.
    Having to try to force people to buy batteries and buyer protection plans for everything.
    Pay could stand to be better, but it's not terrible.
    Too many Zhu Zhu Pets.

    Advice to ManagementAdvice

    Big box retailers like Target and Wal-Mart are undercutting us quite badly. I'm tired of hearing people say 'Well, this is great, but we can get it cheaper at Wal-Mart'. If they can charge discount prices for toys, so can we.

    Recommends
    Approves of CEO
  7.  

    Hired as Cashier, later became a jack of all trades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier  in  San Jose, CA
    Former Employee - Cashier in San Jose, CA

    I worked at Toys ''R'' Us

    Pros

    My co-workers for the most part were great. most guests could be decent while interacting on a one on one basis. coming in contact with many products in the more traditional toy, as well as the electronic and video game departments. learned and worked in almost every department of the store. some days working several departments at once or on one shift.

    Cons

    middle management could often be a lot of talk with absolutely no guidance or help. not enough help at key times of year. lack of communication from higher ups in the company that allowed employees at our particular store to be told by guests that "we heard this store is closing down soon", long before any of us heard any such thing. our store was falling apart in many regards, but they did close it and move to a different location, one with the new baby's r us combo stores.

    Advice to ManagementAdvice

    be aware what your middle managers are doing and the rest of your staffs attitudes towards them.

    No opinion of CEO

Worked for Toys ''R'' Us? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.