Toys ''R'' Us

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Toys ''R'' Us Reviews in Wayne, NJ

Updated February 12, 2015
Updated February 12, 2015
84 Reviews
2.7
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
84 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

84 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier/Sales Team Member in Wayne, NJ
    Former Employee - Cashier/Sales Team Member in Wayne, NJ

    I worked at Toys ''R'' Us (less than a year)

    Pros

    free food (stolen)
    breaks
    nice managers minus one

    Cons

    Employee Discount sucks
    kept over hours
    told to sell credit cards that put people into debt

    Advice to ManagementAdvice

    really don't know what there doing

    Neutral Outlook
    No opinion of CEO
  2.  

    Product Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Product Developer in Wayne, NJ
    Former Employee - Product Developer in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than a year)

    Pros

    Benefits were pretty good. Somewhat family oriented.

    Cons

    poor choices in upper managemt. Too many levels .

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great people and place to work for but needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Wayne, NJ
    Former Employee - Senior Manager in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 8 years)

    Pros

    Great benefits and co-workers, fun activities to boost morale, headquartered is in a beautiful setting

    Cons

    work-life balance is always a challenge, expected to work many hours, need to bring back employee satisfaction survey and offer reverse review of supervisor/manager, turnover rate is extremely high

    Advice to ManagementAdvice

    listen to your employees, acknowledge and praise them for their work, offer reward system for great work, bring back employee satisfaction survey and also offer opportunity for employee to review supervisor/manager (you will learn a lot of information from them)!

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Family friendly -good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wayne, NJ
    Current Employee - Anonymous Employee in Wayne, NJ

    I have been working at Toys ''R'' Us full-time

    Pros

    The company is very family oriented as far as bringing your children to work on holidays and even rooms for mothers to bump during the day. Depending in who your management is, developing their people is really important to them.

    Cons

    A lot of departments seem to work against each other when reality they should be working together. Sometimes that creates the feeling of too many cooks in the kitchen

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    No such thing as Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Opportunities for advancement, team-oriented environment, beautiful campus.

    Cons

    In the private brands area in particular, there is no such things as work/life balance. They pay lip service to it, but in the end, the pressure is so great, the timelines so tight and the amount of time spent in meetings throughout the day so intense that most people can't get to their actual work until 5:30--the alleged end of the day. 11-13 hour days are the norm. Way too much time spent in meetings and on hundreds of unnecessary emails every day.

    Advice to ManagementAdvice

    Stop changing leadership. Figure out what works and stay with it. No more upheaval.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Wayne, NJ
    Current Employee - Business Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than a year)

    Pros

    Corporate enviornment, strong brand, company values, perks, family-oriented

    Cons

    Benefits, promotions, training, long hours, a lot of meetings

    Advice to ManagementAdvice

    Need to improve on training, work-life balance in some departments

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Depressingly miserable and absolutely down right surprising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Promotions Coordinator in Wayne, NJ
    Former Contractor - Promotions Coordinator in Wayne, NJ

    I worked at Toys ''R'' Us as a contractor (less than a year)

    Pros

    If you enjoy a large company, old technology and talking about other coworkers. Also, if you enjoy putting blame on others for your slack.

    Cons

    Old technology. Gossipy environment. Many miserable data entry workers. Old computers/tables/facilities. No understanding of the creative environment and the right way to market and promote their multitude of merchandise.

    Advice to ManagementAdvice

    You have 13 billion dollars in revenue. Invest in your technology and hire creative and innovative minds that are not treated like robots.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    COYA Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Wayne, NJ
    Current Employee - Business Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than a year)

    Pros

    Okay work life balance, it's feast or famine. Sometimes you'll find yourself working on memorial day. Sometimes you will be able to leave early depending on your workload.

    Cons

    Pay is terrible until you get to director level.

    They've reduced the health benefits 2 years in a row as the company is trying to cut costs.

    Exec's and Management don't have a creative bone in their body. The TRU business strategy is find out what other creative things retailers are doing and copy it. Exec leadership hides in their tower all day also, when called out about it at a town hall their response was something like... "we get very busy."

    Collaboration is impossible, the culture at TRU is of self preservation rather than ownership. Most of the time people are coming up with excuses and citing SLA's to get out of work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Planning Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning & Allocation Analyst in Wayne, NJ
    Former Employee - Planning & Allocation Analyst in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    summer hours, family oriented, friendly atmosphere on lower levels

    Cons

    long hours, terrible discount, managers that have been there way too long and are not helpful or will train, terrible pay

    Advice to ManagementAdvice

    Look to lower levels for more input to overall business, too many people are stuck in their ways

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Like riding on a roller-coaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Coordinator/Administrative in Wayne, NJ
    Former Employee - Real Estate Coordinator/Administrative in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Good people for the most part.

    Cons

    Very difficult to move to better position/level within the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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