Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Reviews in Wayne, NJ

Updated November 11, 2014
Updated November 11, 2014
1,241 Reviews
2.8
1,241 Reviews
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Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
173 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    No such thing as Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wayne, NJ
    Former Employee - Anonymous Employee in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Opportunities for advancement, team-oriented environment, beautiful campus.

    Cons

    In the private brands area in particular, there is no such things as work/life balance. They pay lip service to it, but in the end, the pressure is so great, the timelines so tight and the amount of time spent in meetings throughout the day so intense that most people can't get to their actual work until 5:30--the alleged end of the day. 11-13 hour days are the norm. Way too much time spent in meetings and on hundreds of unnecessary emails every day.

    Advice to ManagementAdvice

    Stop changing leadership. Figure out what works and stay with it. No more upheaval.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Wayne, NJ
    Current Employee - Business Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    Corporate enviornment, strong brand, company values, perks, family-oriented

    Cons

    Benefits, promotions, training, long hours, a lot of meetings

    Advice to ManagementAdvice

    Need to improve on training, work-life balance in some departments

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Depressingly miserable and absolutely down right surprising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Promotions Coordinator in Wayne, NJ
    Former Employee - Promotions Coordinator in Wayne, NJ

    I worked at Toys ''R'' Us as a contractor (less than an year)

    Pros

    If you enjoy a large company, old technology and talking about other coworkers. Also, if you enjoy putting blame on others for your slack.

    Cons

    Old technology. Gossipy environment. Many miserable data entry workers. Old computers/tables/facilities. No understanding of the creative environment and the right way to market and promote their multitude of merchandise.

    Advice to ManagementAdvice

    You have 13 billion dollars in revenue. Invest in your technology and hire creative and innovative minds that are not treated like robots.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    COYA Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Wayne, NJ
    Current Employee - Business Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than an year)

    Pros

    Okay work life balance, it's feast or famine. Sometimes you'll find yourself working on memorial day. Sometimes you will be able to leave early depending on your workload.

    Cons

    Pay is terrible until you get to director level.

    They've reduced the health benefits 2 years in a row as the company is trying to cut costs.

    Exec's and Management don't have a creative bone in their body. The TRU business strategy is find out what other creative things retailers are doing and copy it. Exec leadership hides in their tower all day also, when called out about it at a town hall their response was something like... "we get very busy."

    Collaboration is impossible, the culture at TRU is of self preservation rather than ownership. Most of the time people are coming up with excuses and citing SLA's to get out of work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Planning Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning & Allocation Analyst in Wayne, NJ
    Former Employee - Planning & Allocation Analyst in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 3 years)

    Pros

    summer hours, family oriented, friendly atmosphere on lower levels

    Cons

    long hours, terrible discount, managers that have been there way too long and are not helpful or will train, terrible pay

    Advice to ManagementAdvice

    Look to lower levels for more input to overall business, too many people are stuck in their ways

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Like riding on a roller-coaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Coordinator/Administrative in Wayne, NJ
    Former Employee - Real Estate Coordinator/Administrative in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Good people for the most part.

    Cons

    Very difficult to move to better position/level within the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    tremendous uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Development Manager in Wayne, NJ
    Current Employee - Product Development Manager in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    many opportunities for young professional to gain a start and advance. The company offers some training and development. facilities or campus is nice

    Cons

    tremendous turnover results in difficulty for experienced employees to advance and grow within the organization. Benefits and compensation are average to below avaerge for location and indsutry.

    Advice to ManagementAdvice

    employee engagement needs much improvement and leadership needs to involve, empower, and listen to all levels of the organization

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Not the best place for an IT Manager, good place to work for a while though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Wayne, NJ
    Former Employee - Project Manager in Wayne, NJ

    I worked at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Company staying private so it avoids some of the stock market pressure.
    Well known global company giving you exposure to all facets of retail.
    While Jerry Storch was there, there was a great amount of direction, focus, and feedback given to everyone.

    Cons

    Constant oursourcing of IT people to the point that all of the subject matter experts are non existent.
    Company does not seem to value IT, only sees it as an expense.
    Upper management is very critical of IT and focuses more on reporting and governance than actually building and maintaining high quality systems.
    They preach Frugal not Cheap, but the decisions are always the other way around.
    Long hours and not a lot of appreciation.
    No places to grow as a career and opportunities seem to be given to the more popular or loudest and definitely not the top talent. Company loses top talent due to poor work/life balance (which used to be great) and not taking initiative to promote quality employees.

    Advice to ManagementAdvice

    Hold more IT people on staff, outsourcing is killing the company's ability to act quickly and build high quality systems. Don't be so cheap with what systems to centralize on or upgrade.
    Relax on hammering employees and managers through the change management process, you should realize it's a guide, not the end of the world.
    Reach out and promote high quality employees before they leave, waiting for people to speak up leads to promoting only the squeaky wheel and promotion of favorites rather than the best people for the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Not bad for a part time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Team Member in Wayne, NJ
    Former Employee - Cashier/Sales Team Member in Wayne, NJ

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    Flexible hours, co-workers, active work, can test your multi-tasking abilities. You get to meet a lot of new people, good or bad!

    Cons

    As with most retail jobs, pay is sub-par but it is balanced by the flexibility if you need it

    Advice to ManagementAdvice

    More training for up and coming employees that have potential to be leaders

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good environment but company is struggling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Wayne, NJ
    Current Employee - IT Analyst in Wayne, NJ

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    Good salary and benefits. IT department has interesting projects and a friendly environment. Management is generally fair to employees. Beautiful corporate campus in the woods, with wildlife frequently visible.

    Cons

    Company's financial situation is not ideal, due to long-term debt and the general decline of brick-and-mortar retail. Employees are well-compensated but increasingly asked to "do more with less".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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