Tragus

  www.tragusgroup.com
  www.tragusgroup.com

Tragus Reviews

Updated December 17, 2014
Updated December 17, 2014
11 Reviews
2.3
11 Reviews
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Recommend to a friend
Approve of CEO
Tragus CEO John Derkach
John Derkach
3 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Good working environment, bad company politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FOH
    Former Employee - FOH

    I worked at Tragus full-time (more than 3 years)

    Pros

    Fantastic team, good staff food, 50% discount at all Tragus restaurants, comfortable working atmosphere, nice, caring, professional GM (in our restaurant anyway). Career opportunity as they often promote from within.

    Cons

    Frequent changes to rotas, mostly because an area manager does not approve the wage costs, he does that to get his bonus, but the restaurant operates understaffed and loses business as a result. Basically, the upper management gets bonuses for driving business away. Area managers do not understand the individuality of different branches, and quite frankly they don't care. Customer feedbacks system all wrong. Nothing EVER changed based on them other then the amount of bonuses for senior management. Far too many discounts, they completely lost direction and understanding of the market. In fact, they have no idea who their market is anymore. As much as I love the brand, I can't see it survive much longer.

    Advice to ManagementAdvice

    Change the structure of bonuses earned by senior management, you're harming your own business and yet you're happy to pay for it. Rethink the discounts and vouchers you offer, with every new voucher issued you're digging deeper in the hole that is already very deep. Did you know you often have 3-4 different discount vouchers out at the same time? Who does that? What message does it send? Did you know customers often pay as little as £9 for a dinner for two? Did you know those with Tesco vouchers often pay NOTHING at all? Did you know people see you as a bistro or a canteen rather then a decent restaurant? Shout less about how desperate you are and start shouting how great your food and service is. For that though, you have to focus on quality of the food, for example, if 100 people tell you that the goats cheese salad is really badly designed, take it of the menu, or change it, and stop cutting labour there where it absolutely CAN'T be cut anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Company's Values - illusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Euston, England (UK)
    Former Employee - Anonymous Employee in Euston, England (UK)

    I worked at Tragus full-time

    Pros

    Met new friends.
    Food discount.

    Cons

    *headoffice
    Company's Values - illusion.
    Managers who still your ideas.
    Lack of teamwork.
    Connections worth more than skills.

    *restaurants
    Area managers put big presure on GMs
    Lack of staff during busy nights

    Advice to ManagementAdvice

    HR department should be replaced with new people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Tragus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in London, England (UK)
    Former Employee - Restaurant Manager in London, England (UK)

    I worked at Tragus full-time (more than 3 years)

    Pros

    Not many good reasons. The food is ok

    Cons

    Very low pay compared to other companies. Cuts on service and compromising a lot. They don't really care about the employee

    Advice to ManagementAdvice

    Change company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Strada Cobham - The worst place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiting Staff in Cobham, Surrey, South East England, England (UK)
    Former Employee - Waiting Staff in Cobham, Surrey, South East England, England (UK)

    I worked at Tragus full-time (less than an year)

    Pros

    From my own experience, I honestly struggle to think of any pros to working here.

    Cons

    The manager was very unprofessional and unapproachable. One morning on talking to a group of us she said, "I feel like firing someone today". Working here was made very difficult when I received no training at all. The chefs had an aggressive manner. One of the chefs would constantly stare at the female waiting staff and make inappropriate comments. This truly is the worst environment I have ever worked in which is why I had to hand in my notice. The manager treated waiting staff awfully and her behaviour while I was there was inexcusable.

    Advice to ManagementAdvice

    Give all waiting staff equal training. The management at this restaurant was the worst I have ever witnessed - The manager needs to become more professional, approachable and constructive. Waiting staff shouldn't fear for their jobs because the manager will fire people she personally just doesn't like or because she "feels like firing someone today". This is the only place I have worked where I felt I had to hand in my notice because I was treated so badly.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Very Bad Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brtender in Cambridge, East of England, England (UK)
    Current Employee - Brtender in Cambridge, East of England, England (UK)

    I have been working at Tragus full-time (more than 3 years)

    Pros

    no pros. this company has to shut down

    Cons

    Bad Money, Bad Management, Bad Culture, Bad Investment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Some great people, but wrong direction and weak brands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Tragus

    Pros

    If your restaurant is achieving budget sales (a number often plucked from thin air by someone in London), then it's a good company to work for.

    Cons

    Labour budgets cut, but despite having fewer staff you are expected to drive sales, cut labour further to help out under performing sites, improve customer service with fewer staff. A scorecard system is great to track performance but when the company sends out memo's saying "we are proud to announce we are industry leading by having 11% customer promoter increase" and then on our scorecard a 30% increase (3 times above company average) is given 0 points and detracts from your bonus because somebody in an office in London has given you a ridiculous target, cheers Tragus!!

    Too many discounts mean that margin is extremely difficult to achieve and quality of products has been reduced, making it harder to drive customer service and sales, as a result labour needs to be cut... Vicious circle...

    Advice to ManagementAdvice

    Cut discounts. It's better to lose 30% of your customers and offer quality service and quality product at full price and then rebuild the customer base. The cafe rouge brand particularly is broken and needs a complete rethink to establish itself on the high street, may be too late with a new wave of competition coming imminently.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    No positive outlook for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Cambridge, East of England, England (UK)
    Former Employee - Waiter in Cambridge, East of England, England (UK)

    I worked at Tragus full-time (more than 3 years)

    Pros

    50% discount in all Tragus Restaurant
    Where i Worked I had good collegues, nice and pleasant.

    Cons

    poor quality products, no changes in the right way: all just to save costs and then they decrease the overall quality of the service. No care about the employees at all. No programmes for graduate in order to improve or renew the management at all level

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Overall it is nice place to work, kind people, good team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Cambridge, East of England, England (UK)
    Former Employee - Waiter in Cambridge, East of England, England (UK)

    I worked at Tragus full-time (more than an year)

    Pros

    It is easy to get in and it has an opportunity to start a career.

    Cons

    Unpredictable working hours. no weekends, cristmas

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Not the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tragus full-time (less than an year)

    Pros

    Very flexible on changing working schedules

    Cons

    Mess in management in all company

    Advice to ManagementAdvice

    Don't hire everyone!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Its Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Tragus full-time (more than 5 years)

    Pros

    It depends on the performance of your restaurant. Main focus is labour cost. If you can manage the labour within budget which is not always easy then you will enjoy working. I like the work environment.

    Cons

    With recent change in higher management the company has increasingly become cost conscious. They want you to achieve so much by spending so little on labour.

    Advice to ManagementAdvice

    Shift focus from financial performance towards developing a more understanding and collaborating work culture.

    Recommends
    Neutral Outlook
    Approves of CEO

Tragus Photos

Café Rouge, Villiers Street (Photo thanks to Geograph user Oast House Archive, Some Rights Reserved)
Bella Italia (Photo thanks to Geograph user Oast House Archive, Some Rights Reserved)
Cafe Rouge, St Katherine's Dock (Photo thanks to Geograph user Oast House Archive, Some Rights Reserved)

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