TransUnion

www.transunion.com
Employer Engaged

TransUnion Reviews

Updated March 2, 2015
Updated March 2, 2015
199 Reviews
3.4
199 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Peck
73 Ratings

Review Highlights

Pros
  • Excellent work/life balance with the ability to work off-site as needed (in 19 reviews)

  • Allowed to work from home twice a week depending on your department (in 8 reviews)


Cons
  • Work-Life balance exists, but is not the strongest the Chicago area (in 8 reviews)

  • Processes - The amount of red-tape and lack of practical training on how to navigate the "system" is awe-inspiring (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    learned essential analyst skills during my first year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Chicago, IL
    Former Employee - Financial Analyst in Chicago, IL

    I worked at TransUnion full-time (less than a year)

    Pros

    great environment, fast on-boarding process

    Cons

    I entered during a time when there was a lot of attrition

    Advice to ManagementAdvice

    Try and meet with new employees that are in your department

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Across the board transformation to drive growth and employee development. Information for Good is real!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at TransUnion full-time (more than 10 years)

    Pros

    Fast pace, growth opportunities, products and services drive entire economies and help develop middle classes around the worls

    Cons

    Internal systems back-office systems are dated and ineffective which creates tremendous frustration

    Advice to ManagementAdvice

    Continue investments to upgrade internal systems and process

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    TU is going from great to not so great - hoping for some changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at TransUnion full-time (more than 10 years)

    Pros

    People - most are hard working and great to work with
    Performance oriented growth opportunities - hard work pays off

    Cons

    Top Heavy - not enough workers to support existing goals let alone aggressive growth goals
    Centralized - goals driven by US Parent
    Reporting requirements (internal) are getting cumbersome - multiple reports, same content, 100's of slices
    work environment has progressed to very chaotic
    Work/life balance is encouraged but hard to attain with current workloads

    Advice to ManagementAdvice

    look at hiring more workers - people burning out and feeling like a # and working in a sweat shop
    people are starting to feel negative about their performance as they are always rushing, fighting fires and have started missing deadlines etc because too much workload - workloads are an issue. People want to do well but are being hindered by too much on plate
    serious departmental analysis is required I believe (ie: ratio of mgmt to workers in depts. to output needed etc)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great experience to work at a company with such diverse background

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TransUnion

    Pros

    Promote innovation and allow you to share new ideas

    Cons

    Takes times to understand the company culture

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Handling Investigator
    Former Employee - Special Handling Investigator

    I worked at TransUnion

    Pros

    Learned a lot about credit. the credit reporting bureaus, and about fraud.

    Cons

    Managers consist of several who have insufficient education and training (only high school education). An employee makes an uninformed decision without consulting with more knowledgeable sources. When someone attempts to get more clarification and attempts to correct the problem (sometimes in order to avoid a lawsuit), that employee becomes defensive. When Quality Assurance is unable to find anything wrong with a representative in the call center, they then make up new rules in order to justify their jobs. Managers in the call center agree that the call was fine, but they are afraid to override the QA's decision.

    Advice to ManagementAdvice

    Get proper trained managers. CEO and CFO need to get OUT of their office and learn what is going on within their company. Email surveys are not sufficient.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I have been with TU for over 12 years and I still love coming to work every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Burlington, ON (Canada)
    Current Employee - Senior Consultant in Burlington, ON (Canada)

    I have been working at TransUnion full-time (more than 10 years)

    Pros

    I have a lot of respect for the senior team and fortunately work in a great department. Salary, benefits and perks are excellent and you're encouraged to voice your opinions.

    Cons

    Like most companies; there can never be enough staff.

    Advice to ManagementAdvice

    Each team meeting should include how we as employees live the company values.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in Chicago, IL
    Former Employee - IT Project Manager in Chicago, IL

    I worked at TransUnion full-time (more than a year)

    Pros

    Salary is above market rate. Decent coworkers once they get to know you. Plenty of project work due to antiquated systems.

    Cons

    No real vacation or sick days. Received 19 PTO (paid time off) days for the year. Most management was brought in by their friends from former companies. Lousy growth opportunity.

    Advice to ManagementAdvice

    Don't lie at the interview about flex hours and ability to work from home when you really don't mean it.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Really great place to work and getting better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Executive
    Current Employee - Major Account Executive

    I have been working at TransUnion full-time (more than a year)

    Pros

    Work life balance is great, ability to work off site.
    Coworkers are friendly and work as a team in my experience.
    Solid benefits and time off.
    Really bright team in executive management, Thought leaders bringing about tangible improvement.

    Cons

    Some outdated processes/operational redundancy.
    Communication and documentation of S.O.P's could be better

    Advice to ManagementAdvice

    Keep doing what you are doing, there is a very positive buzz amongst the other employees that I talk to!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Definitely not a tech/engineer-driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TransUnion full-time (less than a year)

    Pros

    Everyone I've interacted with has been very kind. I have not (yet) encountered any super inflated egos.

    Cons

    LOTS of paperwork, beaurocracy, bad tech support. Nothing really exciting about working for them, just fine.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Positive things ahead!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at TransUnion full-time (more than a year)

    Pros

    TransUnion has a great company culture and offers a true work-life balance. We are in a period of transition which makes it an exciting time to be with the company. You have the opportunity to be apart of projects that contribute to an evolving company.

    Cons

    During a period of transition, you have to accept that roles/tasks/projects are not always clearly defined and change will occur. You have to be open to changing priorities and be able to adapt and go with the flow! Which is not a con for everyone.

    Recommends
    Positive Outlook

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