Transcend Services

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Transcend Services Reviews

Updated August 17, 2014
Updated August 17, 2014
20 Reviews

1.9
20 Reviews
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Transcend Services President, CEO and Chairman Larry G. Gerdes
Larry G. Gerdes
11 Ratings

Employee Reviews

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  1.  

    Nice people, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Transcriptionist  in  Atlanta, GA
    Current Employee - Medical Transcriptionist in Atlanta, GA

    Pros

    Very nice people to work for, wonderful about flex time to take care of family needs.

    Cons

    Doing about 95% editing....have seen a huge drop in my income since editing volume has gone up, and I do have good editing skills! No raises, very high deductibles for health insurance ($2500 unless you buy-up to $1000 deductible for much higher premiums).

    Advice to ManagementAdvice

    Give us more than verbal encouragement...we need to and deserve to make a good wage for the skills we possess and the responsibility we carry. Give raises to employees who are doing exceptional work!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Frightful. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Language Specialist  in  Atlanta, GA
    Former Employee - Medical Language Specialist in Atlanta, GA

    Pros

    Being able to work from home is a true plus.

    Cons

    They tried to make "mandatory training" unpaid. I was told on more than one occasion that I had to adjust my time sheet if I wasn't making minimum wage. Also, I was supposed to sit in front of my computer and wait for work to show up (production pay - no work, no pay), yet not get paid for waiting.

    Advice to ManagementAdvice

    Learn how to treat your workers right. Good feedback on occasion "job well done" would be fantastic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Don't work here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist

    Pros

    Not many, a variety of work.

    Cons

    This is a terrible place to work. The managers and QA people degraded me so much, that I felt like I was a terrible transcriptionist, even after 30 years. I knew I had more experience than any of them. I ended up being fired for a totally trivial reason, something my current manager set up. I was so beat up by them, I didn't apply for any jobs until just recently. To my surprise, many companies wanted to hire me and I was hired immediately by a nice company who treats their transcriptionists well, and never degrades them. It's the kind of place I used to work for when I liked doing transcription. I wouldn't advise anyone working for this company. Even though Transcend has merged with Nuance, I'm sure they are still the same awful people since many of the Transcend employees went to work for Nuance.

    Advice to ManagementAdvice

    Quit degrading the transcriptionists since they pay your salary, QA's salary, and everyone elses. You don't deserve to have anyone work for you.

    Disapproves of CEO
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  5.  

    Horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist  in  Olympia, WA
    Former Employee - Medical Transcriptionist in Olympia, WA

    Pros

    There is a variety of dictation.

    Cons

    Pay is bad. Supervisors and team leaders treat transcriptionists badly. Overly critical of all work. Many foreign dictators, but you don't get paid extra or them even though they take twice as long. Favoritism is shown to some workers and they are the only ones who ever get promotions. Work is not distributed fairly, some people get all the easy work, others get all the bad dictators. Management does not listen to transcriptionist's ideas. You never get a raise. Transcend is now involved in a class action suit for not paying minimum wage. 706 previous transcriptionists are involved. It is slave labor and people are very unhappy. I was fired for no reason after 3-1/2 years because one of the supervisors didn't like me and told the QA staff to find lots of mistakes in my work so she could. QA audits are very inconsistent. If you are liked, you get a good score, if not, then you get a bad score and are threatened frequently with termination.

    Advice to ManagementAdvice

    Quit treating people like slave labor. Transcription is difficult and someone who has that skill should be treated with respect and be paid accordingly. You should be ashamed that 706 transcriptionists were so unhappy working for you that they are suing the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist  in  Atlanta, GA
    Former Employee - Medical Transcriptionist in Atlanta, GA

    Pros

    work from home with some flexibility. a great tech department, always helpful, always knowledgable, prompt response to problems. I had a good team lead, very understanding of family issues going on at one time and willing to work with needed flexibility.

    Cons

    complete isloation from coworkers and communication amongst us not encouraged. no bennies or paid time off for part timers. pay 100% for your own equipment including computer, virus protection, 100%, yet work programs not compatible with common browsers. LOUSY pay.

    Advice to ManagementAdvice

    pay your people, especially experienced ones who are hard to replace.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Very bad place to work. Unfair, poor wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist  in  Atlanta, GA
    Former Employee - Medical Transcriptionist in Atlanta, GA

    Pros

    They seemed Ok when I first started 3-1/2 years ago, but then changed.

    Cons

    Very poor wages. Extremely critical of everything you do and use QA reviews to threaten and terrorize transcriptionists. Always talking about termination. They ended up firing me out of the blue because they said I had a low QA score. The supervisor for the account I worked on decided she didn't like me so did everything she could to get rid of me, lied about my QA score, had one of her pets in QA find every nitpicky thing wrong with my reports to bring down my score. She said I committed a HIPPA violation by putting down the wrong doctor name as a copy, but I have no way to check those names and the doctor who said the name was a foreigner and didn't spell it. It seems the hospital where the dictation is going is the one responsible for checking to see the the names were right since they have the charts. When I was fired, I told my boss I would be homeness in a couple of weeks and that I have multiple sclerosis. Her response was, "Too bad." What kind of people say that? I worked for this compan 3-1/2 years so how could all of a sudden my work not be good enough? I sure made a lot of money for them. The transcriptionists at this company pay everyone's wages from the CEO down, but everyone treats them like garbage and constantly threaten them to do more work. This is a really bad company. Favortism is shown to a few and they advance. Everyone else is ignored.

    Advice to ManagementAdvice

    Learn how to respect the transcriptionists' who pay your wages.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very poor money and they were always criticizing one's work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Language Specialist  in  Seattle, WA
    Former Employee - Medical Language Specialist in Seattle, WA

    Pros

    None. I have absolutely none.

    Cons

    Low pay. 4 cents a line....just about minimum wage for transcription when I used to make more than $60,000 per year!

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    nice ladies at least don't have to deal with attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Medical Transcriptionist  in  Atlanta, GA
    Current Employee - Medical Transcriptionist in Atlanta, GA

    Pros

    Flexible schedule and nice ladies.

    Cons

    As with all transcription services these days, the pay nothing more than slave labor. Unable to earn a decent living. Making half what I earned just a couple of years ago and working twice as hard. Transcription is more difficult with more ESL doctors.

    Advice to ManagementAdvice

    Understand that the MLS is the one working hard for everyone's own salary yet we can't earn enough to live on - give us a break too - pay a reasonable amount.

    No opinion of CEO
  10. 2 people found this helpful  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - MLS  in  Atlanta, GA
    Current Employee - MLS in Atlanta, GA

    Pros

    The ability to flex shifts is great.

    Cons

    Better insurance options at more competitive prices. Deductibles are outrageous for the every-day working man/woman...

    Advice to ManagementAdvice

    Annual pay raises.

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    Awful, awful, awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mte  in  Atlanta, GA
    Former Employee - Mte in Atlanta, GA

    Pros

    Flexible, decent hospitals, not-bad dictators.

    Cons

    Horrible pay, software, and management.

    Advice to ManagementAdvice

    PAY MORE.

    Doesn't Recommend
    Disapproves of CEO

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