Transcend Services Reviews

Current Employee – been working at Transcend Services

Pros – Flexible schedule and nice ladies.

Cons – As with all transcription services these days, the pay nothing more than slave labor. Unable to earn a decent living. Making half what I earned just a couple of years ago and working twice as hard. Transcription is more difficult with more ESL doctors.

Advice to Senior Management – Understand that the MLS is the one working hard for everyone's own salary yet we can't earn enough to live on - give us a break too - pay a reasonable amount.

Former Employee – worked at Transcend Services full-time for more than a year

Pros – work from home with some flexibility. a great tech department, always helpful, always knowledgable, prompt response to problems. I had a good team lead, very understanding of family issues going on at one time and willing to work with needed flexibility.

Cons – complete isloation from coworkers and communication amongst us not encouraged. no bennies or paid time off for part timers. pay 100% for your own equipment including computer, virus protection, 100%, yet work programs not compatible with common browsers. LOUSY pay.

Advice to Senior Management – pay your people, especially experienced ones who are hard to replace.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Transcend Services part-time for more than 3 years

Pros – They seemed Ok when I first started 3-1/2 years ago, but then changed.

Cons – Very poor wages. Extremely critical of everything you do and use QA reviews to threaten and terrorize transcriptionists. Always talking about termination. They ended up firing me out of the blue because they said I had a low QA score. The supervisor for the account I worked on decided she didn't like me so did everything she could to get rid of me, lied about my QA score, had one of her pets in QA find every nitpicky thing wrong with my reports to bring down my score. She said I committed a HIPPA violation by putting down the wrong doctor name as a copy, but I have no way to check those names and the doctor who said the name was a foreigner and didn't spell it. It seems the hospital where the dictation is going is the one responsible for checking to see the the names were right since they have the charts. When I was fired, I told my boss I would be homeness in a couple of weeks and that I have multiple sclerosis. Her response was, "Too bad." What kind of people say that? I worked for this compan 3-1/2 years so how could all of a sudden my work not be good enough? I sure made a lot of money for them. The transcriptionists at this company pay everyone's wages from the CEO down, but everyone treats them like garbage and constantly threaten them to do more work. This is a really bad company. Favortism is shown to a few and they advance. Everyone else is ignored.

Advice to Senior Management – Learn how to respect the transcriptionists' who pay your wages.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Transcend Services full-time for more than 3 years

Pros – None. I have absolutely none.

Cons – Low pay. 4 cents a line....just about minimum wage for transcription when I used to make more than $60,000 per year!

Advice to Senior Management – None.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Transcend Services full-time for more than 7 years

Pros – Very nice people to work for, wonderful about flex time to take care of family needs.

Cons – Doing about 95% editing....have seen a huge drop in my income since editing volume has gone up, and I do have good editing skills! No raises, very high deductibles for health insurance ($2500 unless you buy-up to $1000 deductible for much higher premiums).

Advice to Senior Management – Give us more than verbal encouragement...we need to and deserve to make a good wage for the skills we possess and the responsibility we carry. Give raises to employees who are doing exceptional work!

No, I would not recommend this company to a friend

Current Employee – been working at Transcend Services

Pros – The ability to flex shifts is great.

Cons – Better insurance options at more competitive prices. Deductibles are outrageous for the every-day working man/woman...

Advice to Senior Management – Annual pay raises.

Yes, I would recommend this company to a friend

Former Employee – worked at Transcend Services

Pros – Flexible, decent hospitals, not-bad dictators.

Cons – Horrible pay, software, and management.

Advice to Senior Management – PAY MORE.

No, I would not recommend this company to a friend

Current Employee – been working at Transcend Services

Pros – Flexibility in schedule, time off when needed.

Cons – I thought this company would be far more organized than it is. I get tired of trying to keep up who my supervisor is from week to week. If there is plenty of work, things are decent but there are times when there is not enough work and that means you end up not meeting the minimum salary requirements so they take away your PTO time and benefits so you have to pretty much try to work around the clock to make your salary requirement when that happens. There is no team communication so you feel like you are pretty much on your own and forget getting an answer when you need it. No reviews with salary raises either, if you want to make more money you have to work more hours. The only reason I am making a decent line rate is because of the company I worked for before it merged with Transcend.

Advice to Senior Management – This company needs to find a way to get better organized and the teams need to have better comunication. Offer some incentives to the MLS and have a proper training system in place with trainers that actually know what they are doing.

No, I would not recommend this company to a friend

Current Employee – been working at Transcend Services

Pros – Benefits available if you are employed in anything other than production.

Cons – Long hours, work at least one weekend day every week. Must meet a salary requirement in order to be eligible for benefits.

Advice to Senior Management – Lower your salary requirement so benefits are more available to others. As long as they earn enough to pay the premiums, they should be able to get them.

No, I would not recommend this company to a friend

Former Employee – worked at Transcend Services full-time for more than a year

Pros – Staff works hard and digs in to solve problems. Intelligent, self-motivated staff members willing to go the extra mile to meet client requests.

Cons – Management by crisis and deadline rather than by proactive project and product management. Little investment in R&D, employee education or management development.

Advice to Senior Management – Invest in training staff members so that they can excel at their assigned duties. Provide regular evaluations so that employees have feedback and can improve and modify work performance as needed. Make management decisions based on facts and research rather than emotion and fleeting impressions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company