Transcentra Reviews

Updated March 16, 2015
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2.5
7 Reviews
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Lynn Boggs
3 Ratings

Employee Reviews

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  1. Where do we go from here?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Transcentra

    Pros

    Flexible working, benefits comparable to what is being offered at other places. Use it or loose it time off policy.

    Cons

    Very limited 401K matching, friendly work environment. But no direction for the future...kind of a rudderless ship. It is just floating in the ocean without a vision

    Advice to ManagementAdvice

    Provide proactive guidance and get aggressive with products and solutions in the market place. Very limited opportunities and need to diversify into the electronic payments and other technologies.

    Doesn't Recommend
    Disapproves of CEO
  2. Needs to be revamped from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Specialist in Dallas, TX
    Former Employee - Service Specialist in Dallas, TX

    I worked at Transcentra full-time (more than a year)

    Pros

    Some operators are fairly pleasant. Was able to come and go as I pleased due to lack of supervision and lack of work

    Cons

    Management is lacking, the ones that are there are not in the loop to care about their associates or over do it due to the lack of care by their colleagues. Lots of bugs, flies, termites, the building is not up to code and should be revamped.

    Advice to ManagementAdvice

    Working with your associates and not talking down to them is needed. Stand up for what's right and not what upper management thinks, especisg if your associate is not in the wrong. An occasional thank you would be greatly appreciated. Less office drama in Dallas would be ideal as there isn't trust at all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Work atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - I Did Stuff in Des Moines, IA
    Former Employee - I Did Stuff in Des Moines, IA

    I worked at Transcentra full-time (more than 8 years)

    Pros

    Location was good hour were open with pressure

    Cons

    Dysfunctional upper management team no direction on projects.

    Advice to ManagementAdvice

    Share progress with staff and support your staff with training and advancement, get rid of the nepotism.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Proceed with Caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcentra full-time

    Pros

    work in process, challenge if you're up for it.

    Cons

    Training, Advancement, concern for employees, compensation, culture, work ethics, morale, development

    Advice to ManagementAdvice

    revamp

  6. Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lbx Clerk in Medford, MA
    Current Employee - Lbx Clerk in Medford, MA

    I have been working at Transcentra full-time (less than a year)

    Pros

    The occasional free lunch. An okay benefit package.

    Cons

    The company acquired Citizen's Bank Lbx of Medford, MA around Oct. 2013. The transition was anything but smooth. Upon take over, they called everyone into a room and forced us to sign paperwork w/o the paperwork being explained or giving us the time to read it. Communication between HR/management/employees is very poor and the management seems to hide a lot of things from its employee base, creating a shadowy environment. The date on which we will be moving into our new building and getting new equipment is constantly changing and the company also stated, after telling us that we'd all get a 2% cost of living raise, that we would not be getting one due to late hiring dates. Employee morale seems to be on a downward spiral because of these mixed messages. Currently, overtime is high, despite a low workload, work/life balance is low. The work load is imbalanced, with certain employees doing a lot more w/o increased compensation and others doing very little. Currently, no one is held accountable for poor quality and lacking productivity. This has led to lazy employees and poor quality. The supervisory staff seems clueless, pulling people in multiple directions w/o giving any real direction at all. They seem as flustered as anyone underneath them and barely seem to know what they are doing. This is understandable, as training as been poor across the board. I see very little chance for advancement and pay increases within the company and my confidence in the company is fading.

    Advice to ManagementAdvice

    There are 15+ people who are capable of being cross-trained, cross-train them and stop throwing work onto those whom are already over-burdened. Also, cross-train yourselves so that you can better understand the dept. A manager or supervisor should have knowledge on all areas of the dept.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Norcross, GA
    Current Employee - Recruiter in Norcross, GA

    I have been working at Transcentra full-time (less than a year)

    Pros

    Still new to the company, but so far my experience has been very welcoming.

    Cons

    To new to share at this time, but stay tuned for future reviews.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. The new J&B Software & Regulus Is the place to be!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President in Philadelphia, PA
    Current Employee - Senior Vice President in Philadelphia, PA

    I have been working at Transcentra full-time (more than 5 years)

    Pros

    Great unitified company that supplies both outsource and in-house solutions to the critical business industries. Clearly we are the market leader.
    When created, the company combined two industry leading solutions from J&B Software and Regulus Group from both payment processing, print, and EBPP solutions.

    Cons

    Additional sales representatives neede to continue our growth and expansion

    Advice to ManagementAdvice

    Great initial investments and let's keep the roadmap & investments cominig!

    Recommends
    Positive Outlook

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