Transcom WorldWide Reviews

Updated July 30, 2015
96 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Johan Eriksson
13 Ratings

Pros
  • wonderful being able to work from home (in 5 reviews)

  • Decent pay and ability to work from home (in 3 reviews)

Cons
  • Relatively low salary compared to the weight of the job assignment (in 3 reviews)

  • Also there is little to no opportunity to go froward with your career (in 2 reviews)

More Pros and Cons

96 Employee Reviews

Sort: Popular Rating Date
  1. Work at Home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Transcom WorldWide

    Pros

    You get to work from home, and save money.

    Cons

    Inadequate training, no paid vacation


  2. Helpful (1)

    At-Home Universal Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Englewood, CO
    Current Employee - Work At Home Telephone Customer Service Representative in Englewood, CO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    You can work from home

    Cons

    The systems used to interact with the customer's account are insufficient.

    Advice to Management

    Make the job more convenient for agents. It shouldn't take 5 minutes to take a payment from a customer.


  3. I was an at home customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative AT HOME PROFESSIONAL in Denver, CO
    Former Employee - Customer Service Representative AT HOME PROFESSIONAL in Denver, CO

    I worked at Transcom WorldWide

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Set schedule, decent pay, standard call center customer service job, at home, no fee to apply unlike competitors who charge a fee for a background check and/or contractor license. Not a contractor, regular paid hourly employee.

    Cons

    They had HORRIBLE technical problems ALL of the time, upper management held home agents to the same standards as the agents who are actually IN the call center, with constant support. Upper management was very untrusting of home agents and therefore held them to very difficult rubrics for downtime. The technical support staff responsible for fixing all their technical issues are located out of the country and speak very litte (bad) english. They often made things much worse than they were to begin with.

    Advice to Management

    Fix all your technical issues, if you are going to hire an employee, trust them to do the job until they give you a reason not to. Relocate your helpdesk to the US so they can speak and understand your employees. Train everyone better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    work from home customer service agent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Transcom WorldWide full-time

    Recommends
    Recommends

    Pros

    able to work from home, no gas, no traffic, no need to get dressed up, and could stay in the comfort of my own home

    Cons

    not enough support from the team lead I had

    Advice to Management

    Need more support with team leads


  6. The experience overall I would consider it neutral. It was a great job to have while going through college.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Transcom WorldWide full-time (More than 3 years)

    Pros

    The job was easy and the information to learn was not very hard. Overall a simple job that requires a little computer skills.

    Cons

    The management team was awful. They allowed favoritism which would disrupt any business if all employees are not treated fairly. Customers at times can be very painful to deal with.

    Advice to Management

    I think the local location here in Lafayette Louisiana was managed poorly. The ground work to have a successful business was present but the wrong people in management.


  7. Helpful (1)

    "Ok" workplace to get your foot in the door.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Transcom WorldWide full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is decent Room for advancement

    Cons

    Most of the bad eggs that have come-and-gone are just that, bad. Terrible attendance, horrible attitudes, disturbing others, false senses of entitlement. This causes a very unpleasant working environment. That being said, HR could do with a huge improvement in its recruitment process and actually deny those that clearly fail. HR hires anyone that can pick up a pen and write their name on an application. Upper management takes its team leaders for granted. The supervisors continually do whats asked of them yet its never enough. Upper management needs to value their supervisors a bit more and realize that they do run the floor and interact 100% of the time with the agents and are aware of issues and problems and not doubt their abilities to manage teams. The pay could be better for supervisors. The agents get the better incentives with bonuses, commission and incentives on top of their pay.

    Advice to Management

    Listen to your supervisors. Stop promoting people who cant even run small teams properly.


  8. Helpful (8)

    Has challenged me, and forced me to grow in areas where I've been lacking.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Customer Service Agent
    Current Employee - Work At Home Customer Service Agent

    I have been working at Transcom WorldWide full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The training is excellent. I really enjoy all of the trainers way of dealing with me. All of the training is full pay. All of my direct supervisors are really nice, but still have the ability to be good supervisors. So far all my of co-workers on my team are some of the best virtual people I've ever met. Now they are adding benefits soon, so I am REALLY starting to like my job, more everyday.

    Cons

    It is hard to not ever actually have met anyone from this company in person. The infomation changes constantly, so that can be challange at times. They really needs to streamline the number of applications that are required to help the customers for the client I am assigned to.

    Advice to Management

    Do not try so hard to cover-up the issues that are going on with the company during the initial training. Everyone there is an adult and most of us are pretty intelligent adults; so the perfect image that the trainers try to paint seems kind of silly. There is no such thing as a perfect work place. If there was it would be called recess not work.


  9. Helpful (6)

    Lasted less than 6 months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Deltona, FL
    Former Employee - Customer Care Agent in Deltona, FL

    I worked at Transcom WorldWide full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very nice coworkers ....Patient managers and you CAN speak to the VP of everything if you have an issue .... decent pay..This is a telecommuting position .

    Cons

    Terrible training.... You go live on the phones without proper education of the products and services being provided .High stress...bad schedules ...

    Advice to Management

    Need better training of all employees ...Need access to a mock database for training employees on how to adjust accounts. Less focus on up-selling when a customer calls in for tech support..the last thing they want is for their CSR to try to sell them something..If it is tech support..that is all that CSR should be doing.


  10. Helpful (2)

    Fast-paced work environment that helped build my contact center career...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Transcom WorldWide full-time (More than 8 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    People and the Culture...my second home for the past nine years and despite some challenges and ineffective leaders who came in and left, the organization continues to strive to improve the welfare of the employees

    Cons

    Lack of additional employee benefits particular to management positions and training for total development from staff level all the way to the management level

    Advice to Management

    More training focused on effective leadership and management skills; proper on-boarding for employees promoted within to equip them with better understanding and knowledge of their new role; retirement and loyalty packages for those whose tenure has reached 5 years and above


  11. Helpful (3)

    work from home Technical support agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Denver, CO
    Current Employee - Technical Support in Denver, CO

    I have been working at Transcom WorldWide full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home position that is fairly well paying when you consider savings of working from home in transportation costs and other costs of working outside the home. Offering new and atractive benefits package.

    Cons

    Systems failures are an ongoing issues. Shift bids are tricky making it difficult to get the hours that work best for your home life. although the trainers do the best they can with the time alloted there needs to be more time devoted to training to make agents more sucessful. some Team Leads just do not spend the time with new agents to ensure sucess.

    Advice to Management

    well trained agents are more sucessful and will prevent agent turnover.



Showing 96 of 101 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.