Transcom WorldWide

  www.transcom.com
  www.transcom.com

Transcom WorldWide Reviews

Updated October 8, 2014
Updated October 8, 2014
75 Reviews
2.7
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Johan Eriksson
10 Ratings

Review Highlights

Pros
  • wonderful being able to work from home (in 5 reviews)

  • Decent pay and ability to work from home (in 3 reviews)


Cons
  • No benefits and pay scale low for the level of work performed (in 3 reviews)

  • Also there is little to no opportunity to go froward with your career (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Has challenged me, and forced me to grow in areas where I've been lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service Agent
    Current Employee - Work At Home Customer Service Agent

    I have been working at Transcom WorldWide full-time (less than an year)

    Pros

    The training is excellent. I really enjoy all of the trainers way of dealing with me. All of the training is full pay. All of my direct supervisors are really nice, but still have the ability to be good supervisors. So far all my of co-workers on my team are some of the best virtual people I've ever met. Now they are adding benefits soon, so I am REALLY starting to like my job, more everyday.

    Cons

    It is hard to not ever actually have met anyone from this company in person. The infomation changes constantly, so that can be challange at times. They really needs to streamline the number of applications that are required to help the customers for the client I am assigned to.

    Advice to ManagementAdvice

    Do not try so hard to cover-up the issues that are going on with the company during the initial training. Everyone there is an adult and most of us are pretty intelligent adults; so the perfect image that the trainers try to paint seems kind of silly. There is no such thing as a perfect work place. If there was it would be called recess not work.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Lasted less than 6 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in Deltona, FL
    Former Employee - Customer Care Agent in Deltona, FL

    I worked at Transcom WorldWide full-time (less than an year)

    Pros

    Very nice coworkers ....Patient managers and you CAN speak to the VP of everything if you have an issue .... decent pay..This is a telecommuting position .

    Cons

    Terrible training.... You go live on the phones without proper education of the products and services being provided .High stress...bad schedules ...

    Advice to ManagementAdvice

    Need better training of all employees ...Need access to a mock database for training employees on how to adjust accounts. Less focus on up-selling when a customer calls in for tech support..the last thing they want is for their CSR to try to sell them something..If it is tech support..that is all that CSR should be doing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fast-paced work environment that helped build my contact center career...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Transcom WorldWide full-time (more than 8 years)

    Pros

    People and the Culture...my second home for the past nine years and despite some challenges and ineffective leaders who came in and left, the organization continues to strive to improve the welfare of the employees

    Cons

    Lack of additional employee benefits particular to management positions and training for total development from staff level all the way to the management level

    Advice to ManagementAdvice

    More training focused on effective leadership and management skills; proper on-boarding for employees promoted within to equip them with better understanding and knowledge of their new role; retirement and loyalty packages for those whose tenure has reached 5 years and above

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    work from home Technical support agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Denver, CO
    Current Employee - Technical Support in Denver, CO

    I have been working at Transcom WorldWide full-time (less than an year)

    Pros

    Work from home position that is fairly well paying when you consider savings of working from home in transportation costs and other costs of working outside the home. Offering new and atractive benefits package.

    Cons

    Systems failures are an ongoing issues. Shift bids are tricky making it difficult to get the hours that work best for your home life. although the trainers do the best they can with the time alloted there needs to be more time devoted to training to make agents more sucessful. some Team Leads just do not spend the time with new agents to ensure sucess.

    Advice to ManagementAdvice

    well trained agents are more sucessful and will prevent agent turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Transcom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSR in San Antonio, TX
    Current Employee - TSR in San Antonio, TX

    I have been working at Transcom WorldWide full-time (less than an year)

    Pros

    nice ppl, ok pay, most ppl are cool..laxed dress code

    Cons

    commission check structure, paychecks sometimes are wrong or not there

    Advice to ManagementAdvice

    give raises, hire ppl that want to be a TL

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    great learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Transcom WorldWide full-time (more than 3 years)

    Pros

    wonderful being able to work from home. made good friends and great connections. starting pay at 9.50 is good since you are at home. all the tools are given to do your job well, as it is a call center.

    Cons

    no room to advance. no raises in over 3 years. management can be very demanding. scheduling changes often and not very flexible if you have home life needs.

    Recommends
    No opinion of CEO
  8.  

    Transcom Worldwide Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Transcom WorldWide full-time (more than 5 years)

    Pros

    Able to work from remote as needed

    Cons

    Not competitive in the market as for benefits, compensation. No 401K plan.

    Advice to ManagementAdvice

    Consider the market you are in to determine salary ranges.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    run!!!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Transcom WorldWide full-time (more than an year)

    Pros

    run not a very good company to work for

    Cons

    run it is very unorganized and very low pay

    Advice to ManagementAdvice

    run

  10.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Transcom WorldWide full-time (more than an year)

    Pros

    Decent pay and ability to work from home.

    Cons

    Too many systems that did not work properly to carry out the daily tasks at hand. One of the clients we worked for maintained immoral policies and practices.

    Advice to ManagementAdvice

    Invest in an all in one system to increase productivity and do not contract with businesses that deal in immoral practices, this will make for much happier customers and agents.

    Doesn't Recommend
    Negative Outlook
  11.  

    Very poor employee relations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at Transcom WorldWide full-time (more than an year)

    Pros

    Easy job, provided you know what you're doing.

    Cons

    Rules constantly change, most times without warning.
    Upward mobility was only for favorites.
    Many TLs couldn't care less about the employees, only the numbers they had to hit.
    Rarely, if at all, worked with employees to improve skills, just demanded it be fixed and moved on.
    Training was terrible, taught us really well on 1-2 subjects,and nothing on the rest, then threw us onto the phones and expected us to know everything.

    Advice to ManagementAdvice

    Be more fair to employees, they want to work, so don't make it terrible for them!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Transcom WorldWide? Share Your Experiences

Transcom WorldWide

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.