Travel Guard International

  www.travelguard.com
Work in HR? Unlock Free Profile

Travel Guard International Reviews

Updated August 11, 2014
Updated August 11, 2014
9 Reviews

2.7
9 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dean Sivley
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting work but micromanaging / disconnected leadership - Dean Silvey is no longer CEO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson  in  Stevens Point, WI
    Former Employee - Salesperson in Stevens Point, WI

    Pros

    Interesting work and job opportunities if you're ambitious. Travel industry clients are laid back and fun. Decent benefits and good work / life balance.

    Cons

    Micromanagement increasing. Policy set by a largely disconnected and on occasion, grossly uninformed, executive staff based at AIG in NYC. Lack of clear and honest communication from the top down. Bonus structure is murky at best. AIG subject to regulatory restrictions that other travel insurance companies don't seem to have to deal with, putting Travel Guard at a serious competitive disadvantage. What used to be a unique culture with strong values is quickly disappearing.

    Advice to ManagementAdvice

    Be honest & effectively clear obstacles out of your employees way. Learn your products, unique markets and what your people in the trenches actually do so that you can keep your superiors at AIG in New York realistically informed. That will go a long way in setting realistic performance goals and creating stronger products.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Great Potential but needs Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - World Service Center Representative  in  Stevens Point, WI
    Current Employee - World Service Center Representative in Stevens Point, WI

    Pros

    The annual PTO is accrued nicely and is initially based of the month hired. The culture is usually fun and the coworkers who have been with the company for some time are extremely resourceful. There is sales commission package if working in the sales/service. Product knowledge becomes really easy after just a few short weeks. The shift differential offered for week nights and weekends is nice.

    Cons

    I believe that the call monitoring can be punitive and not cumulative (IE. looks at small details instead of the overall call outcome) which affects your commission rating. Time off requests are bothersome when they only select one person from each time block (block are not proportionate to a 24 hours day). Training is 3 weeks long and I feel it halfway prepares you for calls - the greatest learning is with each call. Mandatory overtime is something to expect in travel season which is fine at only 5 hours per week, however when times are specifically offered and not near your shift (meaning you'd have to come in on your day off or work twice in one day) I believe this is not conducive to work-life balance especially when these times are during the holiday season and the early summer months. Leadership seems to be structured very poorly.

    Negative Outlook
    No opinion of CEO
  3.  

    Local management is great. Many recent changes that are quite challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stevens Point, WI
    Current Employee - Anonymous Employee in Stevens Point, WI

    Pros

    Good benefits, generous PTO plan

    Cons

    Change in ownership and culture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Constant change, leadership in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Open door policy. Great work/life balance. Easy scheduling. Very few "offices" so almost everyone appears to be on the same level.

    Cons

    Limited room for advancement. Management does not seem to know the direction of the company's future so it's hard to drive employees in the right direction. Limited visibility outside of departments.

    Advice to ManagementAdvice

    Pick a path and drive it home. Loyal employees on the team who want to grow with the company.

    Approves of CEO
  6.  

    Not pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Compensation was fair but not negotiable

    Cons

    Lack of training and lack of leadership

    Advice to ManagementAdvice

    Take an interest in your employees

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Not the best in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistance Call Center  in  Stevens Point, WI
    Current Employee - Assistance Call Center in Stevens Point, WI

    Pros

    Great benefit package! They start you off with an excellent health package including dental and vision. Also, receive some vacation time in the first year.

    Cons

    The pay is not worth the sacrifice of nights, weekends, and holidays. Mandatory overtime, can't always use your vacation time due to scheduling. Very stressful environment with little positive feedback or support from management in the call centers. Annual review process is not done very fairly, ranked against other employees who do completely different jobs and abide by completely different standards.

    Advice to ManagementAdvice

    Provide better pay for performance and better training. Be active and available to employees. Senior management needs to take a more active role in monitoring department management under them. There are so many levels of management, many objectives are lost.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great place to work, if you like a small town vibe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  Stevens Point, WI
    Former Employee - Sales in Stevens Point, WI

    Pros

    7 Habits of Highly Effective People dictates the culture. It can come off as a little cheesy but they do 'walk the walk' and are proactive and realistically forward thinking in everything they do. Plenty of room for advancement and interaction / mentoring with top management. Benefits are good and the 401k matching is always a plus.

    Cons

    The headquarters is located in Stevens Point, WI - not the most action packed town in the world. Great, quiet community focused place to raise a family but probably not going to appeal to younger people looking for fun.

    Advice to ManagementAdvice

    They built this thing from the ground up and sold it to AIG. Keep up the good work.

    Recommends
  9.  

    Fast-moving, but lots of corporate overhead

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Web/Marketing/IT
    Former Employee - Web/Marketing/IT

    Pros

    Embrace new technology
    Understand that the internet means rapid change
    Understand the working habits of IT creatives

    Cons

    Expected long hours even if the work was done
    Duties not distributed evenly across positions - staff person with most longevity "hogged" all the projects, even though he was always behind.
    Supervisor played head games with employees.

    Advice to ManagementAdvice

    Lots of possibly unnecessary layers, unclear who is in charge of what. Give people more authority over their jobs and trust them to do good work. Try to prevent the "us vs. them" nature of the infighting between the various IT departments.

    Neutral Outlook
  10.  

    good experience working with teams across the globe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    opportunity to work with teams across the globe.

    Cons

    high turn over rate in the offshore development teams makes it difficult to retain knowledge

    Advice to ManagementAdvice

    there is no clear career path.

Worked for Travel Guard International? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.