Travel Guard International

  www.travelguard.com
  www.travelguard.com

Travel Guard International Reviews

Updated October 11, 2014
Updated October 11, 2014
12 Reviews
2.7
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dean Sivley
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Worked there for 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing, Sales, Graphic Design, Travel Agent in Stevens Point, WI
    Former Employee - Marketing, Sales, Graphic Design, Travel Agent in Stevens Point, WI

    I worked at Travel Guard International full-time (more than 5 years)

    Pros

    I really enjoyed my time at Travel Guard in many different positions.

    Cons

    I enjoyed working there and have no complaints.

    Recommends
    No opinion of CEO
  2.  

    Great company if you aren't in the call centers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Stevens Point, WI
    Former Employee - Call Center Representative in Stevens Point, WI

    I worked at Travel Guard International full-time (more than an year)

    Pros

    PTO. Benefits. Great corporate social responsibility. Always offered OT. Awesome Christmas Party.

    Cons

    Low pay, never enough call coverage, They stopped posting in-house job postings making it harder to move up.

    Advice to ManagementAdvice

    Take the escalated calls. If an upset caller wants a supervisor they should get one. The less passive-aggressive behavior the better. If you don't like what I am doing, coach me individually. Do not send an email to the whole department making an example of me. If you are afraid to talk to me individually because it may be uncomfortable for you, then do not be a team lead.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Interesting work but micromanaging / disconnected leadership - Dean Silvey is no longer CEO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson in Stevens Point, WI
    Former Employee - Salesperson in Stevens Point, WI

    I worked at Travel Guard International full-time (more than 3 years)

    Pros

    Interesting work and job opportunities if you're ambitious. Travel industry clients are laid back and fun. Decent benefits and good work / life balance.

    Cons

    Micromanagement increasing. Policy set by a largely disconnected and on occasion, grossly uninformed, executive staff based at AIG in NYC. Lack of clear and honest communication from the top down. Bonus structure is murky at best. AIG subject to regulatory restrictions that other travel insurance companies don't seem to have to deal with, putting Travel Guard at a serious competitive disadvantage. What used to be a unique culture with strong values is quickly disappearing.

    Advice to ManagementAdvice

    Be honest & effectively clear obstacles out of your employees way. Learn your products, unique markets and what your people in the trenches actually do so that you can keep your superiors at AIG in New York realistically informed. That will go a long way in setting realistic performance goals and creating stronger products.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Big faceless corporate job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Stevens Point, WI
    Current Employee - Anonymous in Stevens Point, WI

    I have been working at Travel Guard International full-time

    Pros

    Flexible hours when needed
    Modern, clean facilities
    Adequate parking
    Secure workplace
    Company does a lot of charity work in the community

    Cons

    The corporate parent has given very little in terms of raises or performance pay since 2008. Benefits have continually gotten worse, and pay has not been increasing to cover higher cost of living. Would rather direct any profits to the shareholders rather than investing in their employees. Very little upward mobility, nonexistent mobility in some departments. Old and outdated computer equipment and systems strain productivity for IT staff.

    Advice to ManagementAdvice

    Pay your employees more, listen to suggestions on improvements for IT and other critical areas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great Potential but needs Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - World Service Center Representative in Stevens Point, WI
    Current Employee - World Service Center Representative in Stevens Point, WI

    I have been working at Travel Guard International full-time (more than an year)

    Pros

    The annual PTO is accrued nicely and is initially based of the month hired. The culture is usually fun and the coworkers who have been with the company for some time are extremely resourceful. There is sales commission package if working in the sales/service. Product knowledge becomes really easy after just a few short weeks. The shift differential offered for week nights and weekends is nice.

    Cons

    I believe that the call monitoring can be punitive and not cumulative (IE. looks at small details instead of the overall call outcome) which affects your commission rating. Time off requests are bothersome when they only select one person from each time block (block are not proportionate to a 24 hours day). Training is 3 weeks long and I feel it halfway prepares you for calls - the greatest learning is with each call. Mandatory overtime is something to expect in travel season which is fine at only 5 hours per week, however when times are specifically offered and not near your shift (meaning you'd have to come in on your day off or work twice in one day) I believe this is not conducive to work-life balance especially when these times are during the holiday season and the early summer months. Leadership seems to be structured very poorly.

    Negative Outlook
    No opinion of CEO
  7.  

    Local management is great. Many recent changes that are quite challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stevens Point, WI
    Current Employee - Anonymous Employee in Stevens Point, WI

    I have been working at Travel Guard International full-time (more than 8 years)

    Pros

    Good benefits, generous PTO plan

    Cons

    Change in ownership and culture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Constant change, leadership in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Travel Guard International full-time (more than an year)

    Pros

    Open door policy. Great work/life balance. Easy scheduling. Very few "offices" so almost everyone appears to be on the same level.

    Cons

    Limited room for advancement. Management does not seem to know the direction of the company's future so it's hard to drive employees in the right direction. Limited visibility outside of departments.

    Advice to ManagementAdvice

    Pick a path and drive it home. Loyal employees on the team who want to grow with the company.

    Approves of CEO
  9.  

    Not pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travel Guard International

    Pros

    Compensation was fair but not negotiable

    Cons

    Lack of training and lack of leadership

    Advice to ManagementAdvice

    Take an interest in your employees

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Not the best in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistance Call Center in Stevens Point, WI
    Current Employee - Assistance Call Center in Stevens Point, WI

    I have been working at Travel Guard International full-time (more than 5 years)

    Pros

    Great benefit package! They start you off with an excellent health package including dental and vision. Also, receive some vacation time in the first year.

    Cons

    The pay is not worth the sacrifice of nights, weekends, and holidays. Mandatory overtime, can't always use your vacation time due to scheduling. Very stressful environment with little positive feedback or support from management in the call centers. Annual review process is not done very fairly, ranked against other employees who do completely different jobs and abide by completely different standards.

    Advice to ManagementAdvice

    Provide better pay for performance and better training. Be active and available to employees. Senior management needs to take a more active role in monitoring department management under them. There are so many levels of management, many objectives are lost.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great place to work, if you like a small town vibe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales in Stevens Point, WI
    Former Employee - Sales in Stevens Point, WI

    I worked at Travel Guard International

    Pros

    7 Habits of Highly Effective People dictates the culture. It can come off as a little cheesy but they do 'walk the walk' and are proactive and realistically forward thinking in everything they do. Plenty of room for advancement and interaction / mentoring with top management. Benefits are good and the 401k matching is always a plus.

    Cons

    The headquarters is located in Stevens Point, WI - not the most action packed town in the world. Great, quiet community focused place to raise a family but probably not going to appeal to younger people looking for fun.

    Advice to ManagementAdvice

    They built this thing from the ground up and sold it to AIG. Keep up the good work.

    Recommends

Work at Travel Guard International? Share Your Experiences

Travel Guard International

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.