Travel Traders Reviews

Updated June 18, 2015
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2.6
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Sean Anderson
7 Ratings

15 Employee Reviews

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  1. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travel Traders

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent pay for easy work

    Cons

    Terrible manager, shady coworkers (minus a couple) and they broke labor laws


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Nashville, TN
    Current Employee - Sales Associate in Nashville, TN

    I have been working at Travel Traders full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The starting rate of pay is more than most retailers. You always get 40 hours. Full benefits/ uniforms

    Cons

    short staffed, alot of paperwork, older pos systems


  3. Helpful (1)

    Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travel Traders full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    you will work in a fun environment such as airport and i think they have some airport locations too. If you work at a hotel you will get to stay at a hotel when there is a snow storm.

    Cons

    No growth in the company. If you start as a sales associate you will end up as a sales associate. no raise what so ever and i have worked there for 2 years for $9 an hour and not a single penny was added to my pay check.

    Advice to Management

    you have a high turn over rate because of the simple fact that you don't show no appreciation to your employees.


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  5. I Love my job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Atlanta, GA
    Current Employee - Area Manager in Atlanta, GA

    I have been working at Travel Traders full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the fact that you are not Micro managed. By taking pride in your stores and doing your job there is no need to have upper management over your shoulder. The company is very open you can reach anyone by phone or email and that includes the CEO. I have the ability to work with the various buying teams to implement different items in my store. There are opportunities to grow in the company in your own state or if you have the desire to move also in other states. I have the opportunity to travel to different stores to help train new associates or open new stores.

    Cons

    One disadvantage is the paperwork, if we had a more streamline system to where we could take care of the guest, place orders, email, and complete any weekly paper that can be directly transmitted to Home Office would be helpful.

    Advice to Management

    There are opportunities for growth, but it would great if the Human Resource Department can be expanded. Many managers and associates have degrees who like the company but would love to work in there field.


  6. Helpful (1)

    Corporate Mind-Speak, little regard for employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burlingame, CA
    Former Employee - Sales Associate in Burlingame, CA

    I worked at Travel Traders

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They always paid on time.

    Cons

    They don't care how good a job you do as long as you do it exactly the way they tell you.
    Managers pressure you to work off the clock.
    You get written up for clocking out late, even if you had customers late in the store or problems with the computer or something that justifiably caused you to be late.
    Managers threaten you to get you to do what they want you to - if you need a day off they want off, they will threaten to let you go if you insist.
    Everyone is part time so they don't have to pay any overtime or benefits.
    Manager will make you work a short schedule every day and close the store rather than let you work full time in a week.
    If the store has an issue and your manager tells you how to handle it, you will get written up if corporate doesn't like it even though you were following directions.
    They hire secret shoppers who lie - they will base you raise off the reports, write you up for negative information, but will refuse to show you anything from the secret shop. There is no way of disputing it. If you don't sign the write up, you're out of a job.

    Advice to Management

    Take a look at the employees you have and their ability to drive repeat sales. Stop requiring some corporate mind-speak "5 steps". It is annoying to the customer and it isn't really helping drive increased sales. Stop writing your employees up for things that are not under their control. Quit pressuring employees to work off the clock.


  7. Helpful (1)

    Lots of work for little pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Columbus, OH
    Former Employee - Sales Associate in Columbus, OH

    I worked at Travel Traders full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It's a unique environment with quite a bit of freedom, depending on the size of your store. You'll meet a very wide variety of people. There are plenty of little benefits that make it a good experience, but it all really depends on your location. The policies and daily tasks are well structured and organized, though there is entirely too much paperwork involved.

    Cons

    In my experience, I was left with running the store WAY too often for long periods of time with no monetary benefit whatsoever. I was told by my manager that she was working on getting me a raise or a promotion, but in order to do that, Travel Traders needed to open another store in Columbus. Unfortunately, there really weren't any other hotels that met their criteria, so I had no upward mobility if I didn't move at least 100 miles away.

    Advice to Management

    Upper Management: Talk to your full and part time associates and figure out their needs, because they are the backbone of your company. And create a trainer position so that managers don't have to leave their stores for weeks at a time!


  8. This place is horrible... for real!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Nashville, TN
    Current Employee - Sales Associate in Nashville, TN

    I have been working at Travel Traders full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really aren't any pros. This place is terrible to work. You will want to quit after only a week of work... I did.

    Cons

    I don't even know where to start. This place is just really, really, REALLY bad. The mangers are horrible for the most part. Certain members of the management team do seem to try, but this company will not allow it's own managers to be managers. They are baby sitters.

    The CEOs that run this joke of a company are always checking on their locations because they don't trust there own managers, and you can tell they are the scum of the earth when you meet them. The company expects you to treat this job like it's the most important thing in your life, but they don't pay you near enough to work it the way they want it worked.

    The turnover here is INSANE as well! No one stays with this place. It is like a prison you stay in until you get a real job somewhere... anywhere else! Being under paid and over worked will do that to your employees however.

    Advice to Management

    Quit! Quit while your ahead and find a real job yourselves.


  9. Company Culture Needs Improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travel Traders full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most gift shops are located in resorts, so you are working in beautiful surroundings. The stores operate with very few employees, so the people you work with become a close knit team.

    Cons

    You never will get a "thank you", or a "good job" from upper management. Company is behind the times with its POS system, many glitches. Over worked employees, raises are few and far between, poor benefits, and no work/life balance.

    Advice to Management

    Communicate, listen to what your employees on the front lines have to say. Say thank you to the team, maybe even buy them a donut. Sometimes there are contests for the stores which we don't even know about, or have goals for, they take months to pay you if you win, oh, but if you quit before that happens, they keep it! When they do put it on your check, you don=t even know what it was for. Goals are unrealistic and don't always follow what the rules say, sometimes you wont even get rules.

     Invest in better POS systems and email, registers fail a lot, sales are "dropped", credit cards don't work, stores don't poll, causing a nightmare scenario for guests and associates. Endless paperwork, done by hand and faxed in, very time consuming and tedious. They will call you to ask why you are out of a pink scarf, but you may have 120 other scarves in stock, but they are unavailable or slow moving when you have an issue with important matters such as maintenance or fixtures, or the cash register.

    Associates are over worked, and work alone, handling issues that most companies only let managers handle. Most stores are open 16 hours a day, and if someone calls in, the manager has to do a 16 hour shift, the upper management will say to just have your staff work overtime, not realizing that the staff has a life also, and don't want to be on their feet for 16 hours. Managers sometimes have multiple stores to run, and work many many hours. The managers aren't supposed to work more than 20 floor hours a week, but most work many more than that, so to get the work done, they are working sometimes 50 plus hours a week, and doing the same work as associates, just alot more of it.

    For your inventory, you will have a goal of 1%, which is pretty hard to achieve with the outdated register system, if you are over this amount, you will go on an "action plan", and have this used against you on your raise and review (if you get one).

    Rules aren't followed for disciplinary action. If they like you, you may not even get a write up, even if the handbook says its a final written warning, other times they will give you a final written warning when the offense should be a verbal. Managers cant fire without approval, sometimes having to keep under performing team members. Get rid of the dead weight, and mentor your good people.


  10. Helpful (1)

    Not a bad retail gig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Nashville, TN
    Current Employee - Anonymous in Nashville, TN

    I have been working at Travel Traders full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Full time hours, cafeteria lunch, not micro managed, not the late hours typical in retail

    Cons

    Pay could be better, lack of understanding from corporate, outdated systems and hr policies

    Advice to Management

    Become more current and competitive with systems and pay


  11. Helpful (2)

    What a Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Travel Traders full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - You are not micro-managed since the managers are rarely around.

    Cons

    - The pay is an insult for what you are required to do.
    - You assume the role of manager at all times basically, but you are not paid as one.
    - Oh, real managers? Yea, they don't care about the employees or customers needs so why even have them?
    - Many times you will be scheduled to leave at one time, and no one will let you know until 30 minutes after your shift was to end that your replacement called out. While it can be nice to get over time pay, what about your life outside of work?
    - The turn over rate is insane, and many new employees are stupid and un-experienced.
    - Management dosen't know what's going on ever.
    - The raises are pathetic.
    - The overall company morale is pathetic.
    - Training? What training?
    - Favoritism... yes... there is a lot of that.
    - Apparently sexual harassment is okay by this company.
    - When an employee dose a good job no one seems to care.
    - When an employee dose a bad job no one seems to care.
    - Management can be very critical of employees despite never giving them the tools, advice, or guidance to succeed at their job.
    - There is no chance for growth.

    Advice to Management

    - Learn how to do your job.
    - Pay more if you want each of your employees to run your stores with no supervision.
    - Actually care about who you hire.
    - If you're a manager... act like it.
    - Let your employees know when they are doing a good or bad job.
    - Quit the favoritism.
    - Learn how to actually run a company.



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