TravelCenters of America

www.tatravelcenters.com

TravelCenters of America Reviews

Updated January 12, 2015
Updated January 12, 2015
53 Reviews
2.1
53 Reviews
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TravelCenters of America President, CEO, and Managing Director Thomas M. O'Brien
Thomas M. O'Brien
29 Ratings

Review Highlights

Pros
  • The Truck Drivers Appreciate All We Do For Them (in 3 reviews)


Cons
  • Anytime upper management is there is very stressful time (in 5 reviews)

  • Upper mgmt put everybody to part time, after working there for a year only got (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Times are changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TravelCenters of America full-time (more than 10 years)

    Pros

    Most of the operations teams are really good people. Ops managers tend to bust their butts to help their locations

    Cons

    Larger disconnect between operations & home office. The company & egos of upper mgmt are getting too big, (VP titles handed out like Halloween candy) Every project & directive is Priority #1, difficult to manage.

    Advice to ManagementAdvice

    Pray the economy doesn't turn around, expect massive turnover when it does

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    TA great training horrible terrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Diesel Technician in New Braunfels, TX
    Former Employee - Diesel Technician in New Braunfels, TX

    I worked at TravelCenters of America

    Pros

    pay was decent commission based however insurance was super expensive. great training program good place to get your foot in the door as a mech u can walk away with a lot of knowledge if your jus starting out

    Cons

    some of the management at the new braunfels location are disrespectful. employees are hard to work with due to commission based payment program. they are all unappreciative as far as cleaning and such during the slow times. no one likes to do oil changes and will skip work orders or take thier time on a truck jus to avoid the work orders that dont pay much. terrible work environment

    Advice to ManagementAdvice

    you can get your point across with out raising your voice or trying to talk down to someone. if they already knew they did wrong is all that necessary?? The things an employee might do wrong always stick out more than what they are doing right try to focus equally on both.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not an employee friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at TravelCenters of America

    Pros

    It's a great job to get another job!

    Cons

    Constant job threat, no 401k, medical to expensive even at a general manager status due to low pay for general managers. Upper management will never be happy no matter what you do. No bonus structure for GMs and or district managers. As a Gm you will be in charge of a job that use to pay six figures, now the job pays less than half. To be exact you will start around 50k but will work 80 hours a week.

    Advice to ManagementAdvice

    Invest in your employees and you will get triple the return. Stop the greed!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Unfortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TravelCenters of America full-time (more than 3 years)

    Pros

    The Truck Drivers Appreciate All We Do For Them

    Cons

    Upper Management is Sales Driven, They Do Not Understand Daily Site Operations, And That The Drivers Deserve The Best Possible Service.

    Advice to ManagementAdvice

    Take Care Of Your Customers, Stand Behind Your Employees

    Doesn't Recommend
    Neutral Outlook
  6.  

    This was the most disorganized company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TravelCenters of America full-time

    Pros

    employees were friendly money decent

    Cons

    No training, not enough employees, nothing is ever good enough

    Doesn't Recommend
  7.  

    Mostly an email based customer service position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at TravelCenters of America full-time (more than 3 years)

    Pros

    the location being downtown, friendly co-workers

    Cons

    some of the benefit structures, changes within company infrastructure.

    Advice to ManagementAdvice

    Value the employees

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Home office dispatch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatch in Westlake, OH
    Current Employee - Dispatch in Westlake, OH

    I have been working at TravelCenters of America part-time (less than an year)

    Pros

    Great repore with management and coworkers, allows schedule changes occasionally, lots of different customers to work and talk with, lots of opportunities to help others

    Cons

    breaks can be hard to fit into the schedule

    Advice to ManagementAdvice

    Keep on staying in touch with the employees, having supervisors/managers who have done the job is a definite plus

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Not employee friendly company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Potter in Alma, NE
    Current Employee - Potter in Alma, NE

    I have been working at TravelCenters of America full-time (more than 3 years)

    Pros

    You get to deal with the public and travelers.

    Cons

    Company is not employee friendly, they feel that all employees are distrustful and they don't care about how they treat their employees. Company benefits are almost nil and the ones they do have are almost a joke.

    Advice to ManagementAdvice

    Start trusting employees and think about long term retention of employees. I would recommend that high up level management get down and see what is going on at the store level, instead of making rules and regulation that do not work or are impossible to do with out someone getting written up all the time.

    Doesn't Recommend
    Negative Outlook
  10.  

    It CAN be a great place to work... if you are a guy... and not a Porter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Porter in London, OH
    Current Employee - Porter in London, OH

    I have been working at TravelCenters of America part-time (more than an year)

    Pros

    If you don't get messed over like I did, you can get hired in at $8+ an hour ( at least at the London, OH location. I got hired in as minimum wage which was 7.40 at the time while others were being hired in at 8.25).
    You get to meet a lot of different people.

    Cons

    The location I worked for had no security cameras back by the hall leading to the showers. Being a Porter, meaning I clean the showers and bathrooms after use. I was, far more often than I should have been, cornered and felt up. It got worse when they moved me to a midnight to 8am shift when there was only myself and a single cashier in the store until 6:30-7am and I was in the back by the showers most of the time and the cashier wasn't allowed to leave the front to come check on me.
    After nearly getting raped I got the hell out of there.

    Advice to ManagementAdvice

    Have more security for you late night employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    BEWARE!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Greensboro, NC
    Former Employee - Assistant General Manager in Greensboro, NC

    I worked at TravelCenters of America full-time (more than an year)

    Pros

    The money is great however the work is not very exciting.

    Cons

    No benefits for one full year. Very little support from managers. There is lots of nepotism at site i was located in greensboro nc. You will also be working with former felons and drug addicts but don't worry they wont drug test them.

    Advice to ManagementAdvice

    More benefits

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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