Travelers Companies
3.3 of 5 621 reviews
www.travelers.com Hartford, CT 5000+ Employees

Travelers Companies Reviews in Houston, TX

Updated Jun 23, 2014
All Employees Current Employees Only

2.8 16 reviews

                             

70% Approve of the CEO

Travelers Companies Chairman & CEO Jay S. Fishman

Jay S. Fishman

(10 ratings)

42% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
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    A good company to work for.

    Claims Customer Service Representative (Current Employee)
    Houston, TX

    ProsGood pay, decent schedules, good work life balance, good benefits

    ConsPromotions may be difficult to come by.

    Advice to Senior ManagementFor the most part management does a good job at handling employees and there day to day duties. They show concern for your personal and career growth.

    Yes, I would recommend this company to a friend

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    Solid company

    Anonymous Employee (Current Employee)
    Houston, TX

    ProsVery stable fortune 500 company. Competative pay, room for advancement and development. Customer focused.

    ConsCompany is very top heavy. Not all leadership is qualified to lead staff. Tuition remimbusement is non existent.

    Advice to Senior ManagementIndividual contributors should be included when implementing no processes and guidelines. There should be a formal training class for external leaders.

    Yes, I would recommend this company to a friend

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    Typical big company

    Personal Lines (Current Employee)
    Houston, TX

    Prosgood benefits. reasonable pay. They company is like a highly efficient, lean mean machine. They most financially stable, best run, insurance company. This company do not bow down to any one or any other company. Seriously, it is either their way or the highway.

    ConsLike any other company, you need to network and work smart, otherwise, no matter how hard you work and how long you have been there, still counts for nothing. Not enough team building activities. The management are very good are picking out and remembering any employee's faults and shortcomings, no second chances to change that in their minds.

    Advice to Senior ManagementNothing, honestly the managers are well qualified They do a good job of carrying out company objectives, whether employees like it or not.

    No, I would not recommend this company to a friend

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    Good real world experience

    Claims Representative (Former Employee)
    Houston, TX

    ProsExposure to new things
    Management interaction with employees
    Training was extensive and complete, and you were not left alone after training

    ConsNone so far, I had a great experience working there!

    Advice to Senior ManagementKeep being personable with employees!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I have worked at the company for over 10 years.

    Senior Analyst (Current Employee)
    Houston, TX

    ProsGreat benefits. Advanced technology. Pay is on higher end of spectrum.

    ConsNo work life balance. Requirements are so high that workers usually have to work evenings, weekends, holidays, and while on vacation. It is all about the numbers and good employees have been let go after 20+ years due to not meeting the numbers...even though the employee was assigned more work than one person can perform.

    Advice to Senior ManagementValue your employees more...treat them like people rather than numbers and realize that they deserve a life outside of work.

    No, I would not recommend this company to a friend

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    Account Managers and Account Executives considering employment in the Houston office should really reconsider.

    Account Manager (Former Employee)
    Houston, TX

    ProsGreat benefits! (401K, Health, Dental, Pension, Paid Time Off); I as impressed to see how generous the company is at investing in charitable organizations such as United Way, Habitat for Humanity, and Jr. Achievement to name a few. Employee participation is highly encouraged.

    ConsMany of the positive company reviews for Travelers are from employees located in Headquarters - Hartford, Ct. However, the Houston office is nothing to be desired. At many levels, management has turned a blind eye to the high work load and poor morale that hovers over this department. As a result, turnover is excessive!!

    Seventeen employees have left the company (from this department alone) since January 2013. When employees leave, their work load is distributed (unevenly) to the remaining employees, most of whom have been with the company less than a year. Training sucks! If you ask 3 different people the same question you will get 3 completely different answers.

    I won't bother getting into the office politics but just know that it is a bit extreme in the Houston office.

    Advice to Senior ManagementSenior Management needs to recognize that until changes are made to get competent leaders in the Houston office, the turnover will continue and the business will suffer. Fostering healthy relationships is important but the desire to be friends should not supersede the needs of the business. Get to the core of why you can't keep people in this department, then make adjustments!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ethical violations

    Customer Service Representative (Former Employee)
    Houston, TX

    Pros- Great benefits, you get health/401k on your first day.
    - Clock-in, clock-out, do what you're told and you'll be fine.
    - Management from the main headquarters in Hartford seems to have noticed the morale issue/ethical violations, and after their inspections, opportunities for promotion/morale is beginning to improve. Talking to a local manager about morale problems/ethical violations is useless, so first try to talk to local HR. And if they are un responsive, call the anonymous ethics violation hotline.

    Cons- Terrible ethical violations in the CCS department management, and punishment for employees who speak out.
    - Rampant favoritism. Every company rewards people who network, but veteran employees are passed over for benefits and opportunities in favor of employees who chat with managers. An employee who had been with the company for less than two months, and had been out of training for two weeks, got employee of the month despite other employees having similar scores.
    - Employees are told to mention problems or concerns, and employees who do so are told to get over it or get a new job.
    - Nobody in local management seems to care about the lack of morale. An example of employee appreciation: employees were required to attend a pep rally on-site through their unpaid lunch break, and employees who expressed concern about not getting a lunch break were chastised. This was reported to the anonymous ethics hotline, and local management was upset that this had been reported. It's *finally* beginning to improve, but don't talk to local management--and I daresay, not even local hr--about issues. Call the anonymous hotline.
    - Honestly, if you work in Houston, you should find a job in a better part of town. Despite being outside of the Central loop, traffic is horrible in either direction, and the locale is depressing/seems unsafe at night. Thefts from cars in the employee parking lot.

    Advice to Senior ManagementHouston management will lie to your face about business practices, and they punish employees who speak up about ethical violations. Schedule surprise meetings. Allow employees to speak out anonymously.

    No, I would not recommend this company to a friend

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    Collaborative Environment

    Underwriting Manager (Current Employee)
    Houston, TX

    ProsGood work life balance
    Expertise
    Good People. Good teamwork.

    Constoo conservative at times
    not very flexible

    Advice to Senior ManagementBe more pro-active than re-active;
    Provide greater transparency on forward-looking plans

    Yes, I would recommend this company to a friend

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    Financial focus rather than insurance

    Account Executive (Former Employee)
    Houston, TX

    ProsExcellent financial and management metrics

    ConsMetrics trump insurance partner relationships

    Advice to Senior ManagementTreasure long term relationships over revenue

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Run away fast, don't walk !

    Anonymous Employee (Current Employee)
    Houston, TX

    ProsBenefits and salary are fair. New hires treated well for duration of training.

    ConsLack of leadership from upper management. Out of touch with reality; they base their opinions solely on their perceptions which also translates to your performance review and compensation. Upper management is snide and would have you think you are lucky to even have a job. Zero respect for the um's and adjusters. Forced to wear "Target red" uniforms on Mondays. Local HR has no integrity.

    Advice to Senior ManagementShow the 'secure,respected, and cared for' that you preach to your own employees. Folks are dropping like flies.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Travelers Companies reviews and ratings in Houston, TX — including employee satisfaction and approval rating for Travelers Companies CEO Jay S. Fishman. All 16 reviews posted anonymously by Travelers Companies employees.