Travelers Companies

  www.travelers.com
  www.travelers.com

Travelers Companies Reviews in Houston, TX

Updated October 14, 2014
Updated October 14, 2014
706 Reviews
3.4
706 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
460 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 43 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 43 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Houston, TX
    Current Employee - Claims Customer Service Representative in Houston, TX

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Good pay, decent schedules, good work life balance, good benefits

    Cons

    Promotions may be difficult to come by.

    Advice to ManagementAdvice

    For the most part management does a good job at handling employees and there day to day duties. They show concern for your personal and career growth.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great place to gain experience. Get the knowledge and move on before you burn out under the pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Stable company with wonderful benefits. Their training programs are the best in the industry. This is a great place to start a career.

    Cons

    There is zero work/life balance with micro-management of every aspect of the job. Workers can expect to work very long hours to just meet minimum requirements. The job requirements change frequently and workloads increase with each change. The company has no loyalty to long term employees. They work their employees until they burn out and then push them out the door. 100% is considered the minimum goal.

    Advice to ManagementAdvice

    This is a great company that has lost sight of the value of their workforce.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Travelers Companies full-time (more than 3 years)

    Pros

    Very stable fortune 500 company. Competative pay, room for advancement and development. Customer focused.

    Cons

    Company is very top heavy. Not all leadership is qualified to lead staff. Tuition remimbusement is non existent.

    Advice to ManagementAdvice

    Individual contributors should be included when implementing no processes and guidelines. There should be a formal training class for external leaders.

    Recommends
    Neutral Outlook
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  5.  

    Typical big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Lines in Houston, TX
    Current Employee - Personal Lines in Houston, TX

    I have been working at Travelers Companies full-time

    Pros

    good benefits. reasonable pay. They company is like a highly efficient, lean mean machine. They most financially stable, best run, insurance company. This company do not bow down to any one or any other company. Seriously, it is either their way or the highway.

    Cons

    Like any other company, you need to network and work smart, otherwise, no matter how hard you work and how long you have been there, still counts for nothing. Not enough team building activities. The management are very good are picking out and remembering any employee's faults and shortcomings, no second chances to change that in their minds.

    Advice to ManagementAdvice

    Nothing, honestly the managers are well qualified They do a good job of carrying out company objectives, whether employees like it or not.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good real world experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Houston, TX
    Former Employee - Claims Representative in Houston, TX

    I worked at Travelers Companies full-time (less than an year)

    Pros

    Exposure to new things
    Management interaction with employees
    Training was extensive and complete, and you were not left alone after training

    Cons

    None so far, I had a great experience working there!

    Advice to ManagementAdvice

    Keep being personable with employees!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Account Managers and Account Executives considering employment in the Houston office should really reconsider.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Houston, TX
    Former Employee - Account Manager in Houston, TX

    I worked at Travelers Companies full-time (more than an year)

    Pros

    Great benefits! (401K, Health, Dental, Pension, Paid Time Off); I as impressed to see how generous the company is at investing in charitable organizations such as United Way, Habitat for Humanity, and Jr. Achievement to name a few. Employee participation is highly encouraged.

    Cons

    Many of the positive company reviews for Travelers are from employees located in Headquarters - Hartford, Ct. However, the Houston office is nothing to be desired. At many levels, management has turned a blind eye to the high work load and poor morale that hovers over this department. As a result, turnover is excessive!!

    Seventeen employees have left the company (from this department alone) since January 2013. When employees leave, their work load is distributed (unevenly) to the remaining employees, most of whom have been with the company less than a year. Training sucks! If you ask 3 different people the same question you will get 3 completely different answers.

    I won't bother getting into the office politics but just know that it is a bit extreme in the Houston office.

    Advice to ManagementAdvice

    Senior Management needs to recognize that until changes are made to get competent leaders in the Houston office, the turnover will continue and the business will suffer. Fostering healthy relationships is important but the desire to be friends should not supersede the needs of the business. Get to the core of why you can't keep people in this department, then make adjustments!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Ethical violations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    - Great benefits, you get health/401k on your first day.
    - Clock-in, clock-out, do what you're told and you'll be fine.
    - Management from the main headquarters in Hartford seems to have noticed the morale issue/ethical violations, and after their inspections, opportunities for promotion/morale is beginning to improve. Talking to a local manager about morale problems/ethical violations is useless, so first try to talk to local HR. And if they are un responsive, call the anonymous ethics violation hotline.

    Cons

    - Terrible ethical violations in the CCS department management, and punishment for employees who speak out.
    - Rampant favoritism. Every company rewards people who network, but veteran employees are passed over for benefits and opportunities in favor of employees who chat with managers. An employee who had been with the company for less than two months, and had been out of training for two weeks, got employee of the month despite other employees having similar scores.
    - Employees are told to mention problems or concerns, and employees who do so are told to get over it or get a new job.
    - Nobody in local management seems to care about the lack of morale. An example of employee appreciation: employees were required to attend a pep rally on-site through their unpaid lunch break, and employees who expressed concern about not getting a lunch break were chastised. This was reported to the anonymous ethics hotline, and local management was upset that this had been reported. It's *finally* beginning to improve, but don't talk to local management--and I daresay, not even local hr--about issues. Call the anonymous hotline.
    - Honestly, if you work in Houston, you should find a job in a better part of town. Despite being outside of the Central loop, traffic is horrible in either direction, and the locale is depressing/seems unsafe at night. Thefts from cars in the employee parking lot.

    Advice to ManagementAdvice

    Houston management will lie to your face about business practices, and they punish employees who speak up about ethical violations. Schedule surprise meetings. Allow employees to speak out anonymously.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Collaborative Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Manager in Houston, TX
    Current Employee - Underwriting Manager in Houston, TX

    I have been working at Travelers Companies full-time (more than 8 years)

    Pros

    Good work life balance
    Expertise
    Good People. Good teamwork.

    Cons

    too conservative at times
    not very flexible

    Advice to ManagementAdvice

    Be more pro-active than re-active;
    Provide greater transparency on forward-looking plans

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Financial focus rather than insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Houston, TX
    Former Employee - Account Executive in Houston, TX

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Excellent financial and management metrics

    Cons

    Metrics trump insurance partner relationships

    Advice to ManagementAdvice

    Treasure long term relationships over revenue

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Run away fast, don't walk !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Travelers Companies

    Pros

    Benefits and salary are fair. New hires treated well for duration of training.

    Cons

    Lack of leadership from upper management. Out of touch with reality; they base their opinions solely on their perceptions which also translates to your performance review and compensation. Upper management is snide and would have you think you are lucky to even have a job. Zero respect for the um's and adjusters. Forced to wear "Target red" uniforms on Mondays. Local HR has no integrity.

    Advice to ManagementAdvice

    Show the 'secure,respected, and cared for' that you preach to your own employees. Folks are dropping like flies.

    Doesn't Recommend
    Disapproves of CEO

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