Travelers Companies Reviews

Updated June 30, 2015
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3.4
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Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
521 Ratings

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great benefits and compensation (in 44 reviews)

Cons
  • There is ZERO work/life balance (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Pros and Cons

845 Employee Reviews

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  1. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong Senior Leadership Team
    Strong Financials
    Market leader in many areas
    Big commitment to diversity and talent development

    Cons

    Sometimes decisionmaking can be slow

    Advice to Management

    Build on strengths, speed up decision making


  2. Travelers Senior Associate Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, friendly people, good leadership.

    Cons

    The company could stand to take more risks.


  3. Helpful (1)

    Travelers Cat Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travelers Companies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experiences and a lot of company training to prepare you for the job.

    Cons

    A lot of travel, over 80%. Usually 30 days out, 6 days home, repeat.

    Advice to Management

    Some management was great and wanted to see you succeed, others only wanted you to make them look good, but not help you to help them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Operations specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Operations Specialist in Overland Park, KS
    Current Employee - Claim Operations Specialist in Overland Park, KS

    I have been working at Travelers Companies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Co-workers, good benefits. Good opportunities of growth within company once you become a claims adjuster. Lots of line of business to explore

    Cons

    The training when you first start kind of lacks. They also have dated systems but are working on getting more up to date

    Advice to Management

    You are doing a great job. Give your employees respect and they will work hard for you and will give you all the respect you can imagine


  6. Helpful (2)

    Great Company

    Former Employee - Claims Analyst in Hartford, CT
    Former Employee - Claims Analyst in Hartford, CT

    I worked at Travelers Companies (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, people, and overall a wonderful place to work for. Lots of paid time off, good competitive pay, and lots of room for growth.

    Cons

    High Volume work load as a auto adjuster, bad schedule 11pm-8pm, and added responsibilities that were not mentioned on the job description or interview.


  7. Helpful (2)

    Family environment where everyone is the teacher and student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Operations Specialist in Hartford, CT
    Current Employee - Claim Operations Specialist in Hartford, CT

    I have been working at Travelers Companies full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working on a smaller team really focused on using everyone's strengths; everyone is the teacher and student at one point. During onboarding, of course the veterans are mentoring the new hires for the most part, but the new people also have the opportunity to teach regularly as well, which really helps to foster an environment of teamwork.

    Cons

    There are too many different ways of doing tasks, some not necessarily efficient, just "how they've always been done". Makes for very complicated execution when looking to use veterans as a resource.

    Advice to Management

    Less micromanaging; Travelers is lucky to have a wealth of amazing speakers who give solid advice on effective leadership; I've seen some in leadership positions watch these talks and echo the sentiments, however in reality some continue to micromanage every single task which becomes aggravating for some and overwhelming for others, especially those who previously had been given independence to perform their job independently for decades. Find out the strengths of your employees and use that. And work to make sure they are not drowning in work.


  8. Helpful (1)

    Not bad, but no growth potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Ok pay for recent graduates. Large international and national company. Many different departments and market sectors. Knowledgeable employees with plenty of tenure. Somewhat flexible work life balance.

    Cons

    High expectations for amount pay. Interviews can be misleading. Not competitive pay. Very limited room for growth. Poor middle management. Very restrictive growth potential.

    Advice to Management

    Treat employees like adults. Help and encourage employee development and growth. Implement better systems to retain top talent. Wait for changes to take place before scratching ideas.


  9. Helpful (1)

    Catastrophe Claim Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good salary and good management team with ability to move up or in an direction that you want. 401k matching and good benefits.

    Cons

    Too obsessed with data and menial information that is not relevant to claim handling. They need to focus more on big pcture.


  10. Claims Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Travelers Companies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and very competitive salaries. Flexible schedules.

    Cons

    High workloads and metrics driven.


  11. Helpful (2)

    Property Claims adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Adjuster in Richmond, VA
    Current Employee - Property Claims Adjuster in Richmond, VA

    I have been working at Travelers Companies full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits
    Excellent training program
    Ability to network

    Cons

    Senior management not in tune with staff
    To much micro-management
    No autonomy to make decisions
    Lack on consistency in the information provided
    Staff is not appreciated
    Focused more on numbers and not the morale and well being of the employees
    No room for growth

    Advice to Management

    Management needs to understand that an operation cannot be successful without its employees... Practice what you preach. Value the efforts of your staff and show them that they are secure, respected and cared for. Stop forcing all your best adjusters out the door.



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