Travelers Companies

  www.travelers.com
  www.travelers.com

Travelers Companies Reviews

Updated October 24, 2014
Updated October 24, 2014
685 Reviews
3.4
685 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
444 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 43 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 43 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Analyst in Alpharetta, GA
    Former Employee - Claim Analyst in Alpharetta, GA

    I worked at Travelers Companies full-time (more than 10 years)

    Pros

    Great team based atmosphere and diverse.

    Cons

    A limitless difficult to get a raise at times......always aim exceed to succeed!

    Advice to ManagementAdvice

    Should give more credit where due and find out where great suggestions are derived from....i.e (subordinates).

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A good, solid company with good benfits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Underwriter in Walnut Creek, CA
    Current Employee - Insurance Underwriter in Walnut Creek, CA

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Location, benefits (not salary), large company with many business units and opportunities.

    Cons

    Micro-management. Defending myself often. Management is trying, but paying for years of poor management.Salary is not fair and favortism is rapant.

    Advice to ManagementAdvice

    Better support your employees on the floor; stop playing favorites; treat long time employees wirh more respect.

    Recommends
    Positive Outlook
  3.  

    Good place to work. No complaints.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travelers Companies

    Pros

    Support/resources of large company.

    Cons

    Sometimes a little slow to adjust, due to the large size.

    Advice to ManagementAdvice

    None

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  5.  

    I learned a lot and were able to build a network.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Training Assistant in Saint Paul, MN
    Former Employee - Human Resources Training Assistant in Saint Paul, MN

    I worked at Travelers Companies as an intern (less than an year)

    Pros

    They had a good program for interns and they really wanted to see you succeed, that is if you did well and were actively engaged.

    Cons

    Once you're done with the company you need to have good relationships to be able to get into a work/role in the company. If you didn't have good connections and you finished your internship, I would say that it is really hard to get into the company!

    No opinion of CEO
  6. 1 person found this helpful  

    Great people great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriting Intern in Alpharetta, GA
    Former Employee - Underwriting Intern in Alpharetta, GA

    I worked at Travelers Companies as an intern (less than an year)

    Pros

    Everyone is friendly and willing too help.

    Cons

    Very conservative in nature which can be a good and bad thing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Favoritism is king

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Manager in Diamond Bar, CA
    Former Employee - Claim Manager in Diamond Bar, CA

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Good pay
    Lots of PTO
    Jean day Fridays
    Good benefits
    Great training

    Cons

    Not all in management should be there
    lots of nepotism
    lack of consistency

    Advice to ManagementAdvice

    You need to place the human part back in business, numbers and KPI's arent everything.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Positive experience but typical senior leadership without a clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Adjuster in Chicago, IL
    Current Employee - Claim Adjuster in Chicago, IL

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Left you alone to do your job. Very little training if any at all if you have experience.

    Cons

    There is a lot of favortism. Pucker up if you want to get ahead.

    Advice to ManagementAdvice

    Get a clue and get out of your office. Lack of knowledge on the front lines.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great place to gain experience. Get the knowledge and move on before you burn out under the pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Stable company with wonderful benefits. Their training programs are the best in the industry. This is a great place to start a career.

    Cons

    There is zero work/life balance with micro-management of every aspect of the job. Workers can expect to work very long hours to just meet minimum requirements. The job requirements change frequently and workloads increase with each change. The company has no loyalty to long term employees. They work their employees until they burn out and then push them out the door. 100% is considered the minimum goal.

    Advice to ManagementAdvice

    This is a great company that has lost sight of the value of their workforce.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    A long time great company going down hill quick!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Benefits start the first day. They occasionally provide breakfast and lunch for employees.

    Cons

    Most managers have no idea what they are doing and are no assistance when help is needed. They play favorites and micromanage when they don't have anything better to do. People are fake. Stay away from the call center opportunities they offer. There is no room for growth or development as a person or an employee.

    Advice to ManagementAdvice

    Upper management should be more a part of the day to day. You would see how terrible things are. Dust, vacuum and steam clean your office occasionally. Get some ventilation. UPDATE your billing system. It's terrible. Get rid of that automated system or give customers the opportunity to get a call back. The open door policy is a locked door with a You're SOL slogan. Focus on people more rather than numbers. Employees are flocking out the door.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It was the best of times, it was the worst of times.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant in Hartford, CT
    Former Employee - Senior Consultant in Hartford, CT

    I worked at Travelers Companies full-time

    Pros

    I had an opportunity to work with some of the brightest, supportive, most engaging people in my career. There was a genuine spirit of camaraderie that people only read about. The head of the department had some serious leadership issues; however, he was masterful at selling ideas and identifying talent. He did this better than anyone.

    Cons

    Egotistical leadership and a bonus program that was arbitrary and capricious. There are no stated bonus target amounts and one year I got a nice bonus (but, in all honesty didn't feel my contributions warranted that much) and another year I got very little and my contributions were exceptional. Everything around salary and bonus is shrouded in mystery. If your boss likes you and is influential, you get a good bonus. Their "rating and ranking" system is beyond subjective.

    Advice to ManagementAdvice

    An employee survey might help uncover some issues that should be addressed. There hasn't been one, well, ever or at least as long as I was there--10 years. They need to come into the 21st Century around transparency of salary structure, bonus, and rationale for decisions around both.

    Some leaders continue to be "protected" by more senior leaders even though they don't have the competence to lead others. This happens in most companies, but Travelers is very conservative in this regard. Honest, constructive feedback seems to dry up the further you are in the hierarchy.

    Recommends
    Neutral Outlook
    Approves of CEO

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