Travelers Companies

www.travelers.com
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Travelers Companies Reviews

Updated March 4, 2015
Updated March 4, 2015
778 Reviews
3.5
778 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
493 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 44 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Claim Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in Austin, TX
    Former Employee - Claims in Austin, TX

    I worked at Travelers Companies full-time (less than a year)

    Pros

    Every single person I've encountered at Travelers have been wonderful. They are kind and gracious of your time regardless of your position or theirs for that matter.

    Cons

    I have absolutely nothing negative to say about Travelers. So far, management has been the best I've ever worked for.

    Advice to ManagementAdvice

    Keep doing what you're doing. Your class and appreciation for every employee really shows and has to pay off in the long run.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Pros

    Solid financially
    Great people
    Very good benefits

    Cons

    Typical large company at times re long decision timeframes

  3.  

    Great company to work for. They treat their employees fairly and the benefits package was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Saint Paul, MN
    Former Employee - Account Manager in Saint Paul, MN

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Good benefits packages and PTO

    Cons

    Worked with people who were set in their ways due to working the same job for 20+ years.

    Advice to ManagementAdvice

    Hire younger, creative people if you want to keep up with today's culture and technology.

    Recommends
    Positive Outlook
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  5.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at Travelers Companies full-time (more than 5 years)

    Pros

    Good benefits and pay. Nice co-workers. Plenty of training opportunities.

    Cons

    Lots of middle management and difficult to get promoted.

    Recommends
    Positive Outlook
  6.  

    Great collaborative culture. Lots of opportunity to move around the organization. Quite resistant to change, however.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Operations Leadership Development Program in Hartford, CT
    Former Employee - Insurance Operations Leadership Development Program in Hartford, CT

    I worked at Travelers Companies full-time (more than a year)

    Pros

    Travelers has a high performing culture that manages to stay very collaborative as opposed to adversarial. Depends on the manager obviously, but I noticed generally positive manger-employee relationships where everyone was respected and their opinions valued/considered.

    Lateral movement seems to be supported and encouraged, so there's a lot of opportunity to try out different roles across the organization. If you're anywhere along the path of corporate leadership, you should expect to take on 2-3 lateral assignments before moving up in the organization.

    I was part of a Leadership Development Program and those especially give you great exposure across the org and allow you to work on some cool projects. I highly recommend these programs to college grads.

    Note: I left the organization to pursue a graduate degree.

    Cons

    As with many big organizations, the place is very resistant to change. Innovation is often lost, never making it past the middle-management level. If new ideas do make the journey from individual contributor to senior management, they are often diluted and seen as too risky by management.

    Also, though collaboration is a good thing, I noticed a few situations where a seemingly insignificant decision took several meetings worth of leadership discussion because no one would make a decision without consensus.

    Finally, the organization is extremely siloed, and so redundancy and inefficiency runs rampant.

    Advice to ManagementAdvice

    Be a little more open to change. I get that an insurance company is risk averse. But to throw 100 lawyers at every business decision and have them take it apart and dilute it makes for an extremely slow moving organization that inevitably will fall behind those competitors who take risks.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Solid company, I like that it's pay by merit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Pros

    Pay by merit, easy to move around the company

    Cons

    Claims are stressful, the job can be overwhelming at times

    Advice to ManagementAdvice

    Listen to those you manage

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great people, bloated strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Travelers Companies (more than 3 years)

    Pros

    I met some really great people. Everyone is down-to-earth and can relate on a personal level. They take their work seriously but understand there are more important things in life other than insurance.

    Cons

    Very difficult to get anything done, corporately. No bonus structure either. Bonuses are calculated by throwing darts on a wall, or if your manager and senior management really likes you. Even then, you wont' see more than $5k.

    Advice to ManagementAdvice

    Listen to your employees and provide a structured bonus schedule/

    Recommends
    Positive Outlook
  9.  

    Information Systems Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Pros

    Benefits are great...people are friendly....there's always room for advancement

    Cons

    In the processes of merging 2 buildings into 1 in DT St. Paul....cubes will much smaller...parking is a pain!

  10.  

    Great training, supportive co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Property Claims Representative in Fairfax, VA
    Current Employee - Outside Property Claims Representative in Fairfax, VA

    I have been working at Travelers Companies

    Pros

    Great training, good benefits, good people to work with/for

    Cons

    Corporate bureaucracy, political correctness from corporate

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good 'big company'. Decent pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies

    Pros

    Pay and benefits are good. Diversity of work and challenging assignments.

    Cons

    Senior Management teams seems to be more focused on their own goals in general than doing what's best for the company.

    Advice to ManagementAdvice

    Make sure management teams appreciate the work from all areas in the organization, not just the hot new project(s). Especially true in IT and Business Intelligence competencies. The company is losing too many good people and rewarding the politically motivated ones.

    Recommends
    Positive Outlook
    Approves of CEO

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