Travelers Companies

www.travelers.com

Travelers Companies Reviews

Updated January 30, 2015
Updated January 30, 2015
750 Reviews
3.4
750 Reviews
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Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
484 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 44 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

Employee Reviews

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  1.  

    Corporate Culture lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time (more than 3 years)

    Pros

    financially strong organization, good image

    Cons

    Not a friendly environment. Very large organization that is difficult to navigate. People don't seem to get to know each other on a personal basis. No transparency in bonus allocation, raises, etc.

    Doesn't Recommend
    Positive Outlook
  2. 5 people found this helpful  

    HELP IS NEEDED!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Fort Worth, TX
    Current Employee - Claims in Fort Worth, TX

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Salary and Benefits good. Nothing else...

    Cons

    Lures New Hires (inclds desperate adjusters from other companies), and Interns under knowingly False and Misleading Circumstances. First 3-6 months you are patted on the back with encouragement. THEN, they flip on the Light Switch with their true agenda. They:

         1. Rule by Intimidation, Threats, and Abuse.
         2. You are assigned a "territory" with DEMANDED Quota and Inspection/Settlement assignments.
         3. Other adjusters intimidated into either quitting or fired for poor performance and accused of insubordination then
              Written Up to prepare a negative personnel file in case you try and try for Unemployment.
         4. Suddenly, your territory increases (including distance) and you are RESPONSIBLE for the same Inspections with
              Settlement Quotas INCLUDING, your new territory expansion of those driven out; NO EXCUSES.
         5. Provided a Salary based on a 40 hour (or less) work week. Understanding is IF you have claims, there is NO
              excuse for not getting all Claims Inspected and Settled almost Immediately, if not sooner. No matter how
              complex, how far away or how large. There is NO EXCUSE, even if most of your claims are ABOVE your
              Settlement Limit. It IS YOUR fault and your personnel IS documented with threats of it being used against you!
              (What happened to all of those "Pats on the Back"?
         6. NO Overtime Pay! But as long as you have claims, you are EXPECTED to get them processed.
         7. Nights and Weekends are no longer for you, your Family, or Friends. Again, NO Compensation, though illegal.
         8. Then you TRY talking to your Manager only to find they too have been driven out.
         9. They will not replace the "missing" adjusters whose territories you are blamed for.
       10. They can NOT hire many other experienced adjusters who refuse to jump from the Frying Pan into the
              Fire. "Word is on the Street"...
       11. They REFUSE to hire Outside Assistance (I/A's) to help out their Adjusters, Insureds, and Agents.
       12. Set up disconnect with Personnel. Called Chain of Command.
       13. They Practice, and their Goal is, High Employee Turnover. Especially those closer to Retirement and who have
              accumulated years of Experience...

    Other than these few minor drawbacks, it is a great place to work for those who enjoy: Extreme Micro Management, Intimidation, Unpaid Hours, being Set Up to Fail, and Abuse. And it IS a Temporary Pay Check for those desperate enough to tolerate being shown how worthless you really are so maybe that helps too. Unfortunately, almost every Manager and/or Adjuster I knew over the years is no longer there.... IF that tells you something. And I know my days are numbered as well. I have over 15 years of claims experience...

    Advice to ManagementAdvice

    Clean House in your Management and give back a good, and reasonable, work environment to your lower mgmt. and adjusters. A Reorganization IS needed! Quit making your Insureds and Agent suffer for YOUR sins....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Travelers Insurance in Buffalo NY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utilization Review Coordinator in Buffalo, NY
    Former Employee - Utilization Review Coordinator in Buffalo, NY

    I worked at Travelers Companies

    Pros

    starting salary was decent - there are always openings.

    Cons

    There are always openings for a reason - Travelers is a company that routinely writes people up for made up reasons so they can fire them and deny unemployment after. Note that I quit, and was not fired - so this is not personal. It is however, honest. It can be a great place to work if you know someone in management or end up well liked by them. However they are extremely political in this sense, so be aware. Some people thrive in this type of atmosphere. Others not so much.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Run, don't walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travelers Companies full-time (more than 8 years)

    Pros

    Good salary and benefit package.

    Cons

    No work/life balance, management tends to be concerned with watching out for their own jobs and not about the people who report to them.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OAI-sys Program Manager in Hartford, CT
    Current Employee - OAI-sys Program Manager in Hartford, CT

    I have been working at Travelers Companies full-time (more than a year)

    Pros

    Stable financial results for the overall company.

    Cons

    IT is split into silos for each line of business resulting in inefficiencies, conflicting priorities, and no enterprise strategic or tactical planning. Who-you-know is more important than what-you-accomplish.

    Advice to ManagementAdvice

    Have one CIO instead of six. Implement an enterprise VMO for Information Systems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Unethical behavior and questionable practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Underwriter in Overland Park, KS
    Current Employee - Account Underwriter in Overland Park, KS

    I have been working at Travelers Companies

    Pros

    Paid time off is the only pro.

    Cons

    Superior in favoritism and far too many relatives working together. Management picks their favorites and annual bonuses and merit increases are steadily paid only to those. Despite meeting or exceeding expectations on performance evaluations, hard working employees are overlooked if you are not "in" with your manager.

    Way too much work and not enough employees so the answer is to send work to India where they make errors and we fix them.

    Pricing of policies is unethical and morally questionable. The department of insurance should investigate!

    Advice to ManagementAdvice

    Listen to the little people, the ones that handle the day to day work before making procedural changes. The CONSTANT change is unbearable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    If you can do this job well why are you wasting you're time here?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Diamond Bar, CA
    Former Employee - Claims Representative in Diamond Bar, CA

    I worked at Travelers Companies full-time (more than 10 years)

    Pros

    *Advanced Claim System.
    *Other than that nothing else I can think of unless you like paying for your own coffee and Christmas gifts.

    Cons

    *Advanced Claim System is used as an excuse to pile work on the adjusters.
    *Multi-million dollar company that requires you to buy your own Christmas gifts and then thank them for their generosity.
    *Blatant favoritism in promotions and career advancement.
    *If you aren't a favorite you well be pigeonholed and well not be able to transfer anywhere.
    *Ever increasing demands and workload.
    *As a result of the above you're wasting your time if you do this job well.
    *Low pay for work load.

    Advice to ManagementAdvice

    Don't be so cheap and show a little appreciation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    EXTREMELY DISAPPOINTING!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Property Claims Representative in Richardson, TX
    Former Employee - Outside Property Claims Representative in Richardson, TX

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Benefits and Salary were good, for a single person.

    Cons

    I gained MORE respect as an Independent Contractor (in another State) before I was offered, and accepted, a Staff Position as an Outside Property Claims Rep. As an I/A, Agents were e-mailing the Desk Adjuster raving about my great Customer Service and commenting on how THIS is the kind of service WE want from the Claims Departments! Plus, Management wanted to make an Example of my Reports! But once on board, I could do NOTHING right. Found HEAVY Micro Management running rampant. Some managers looking to bail to other departments! Others playing Putt Putt Golf in the isle ways. Apparently, Unit Managers were told to focus using Tunnel Vision when just passing on negative comments to the field adjusters who were understaffed and overloaded with empty promises of help that was never going to arrive. Travelers prides itself on Do MORE with much LESS and expect all of your Drive Time to be considered as Personal Time! And NO Over Time Pay...

    Advice to ManagementAdvice

    Try telling your employees the truth BEFORE hiring them. Let everyone know what is REALLY expected in the positions. Tell the truth that this company is really a Tax Write Off for some other rich organizations! OTHERWISE, get someone who knows what they are doing. Speaking from experience, your company is NOT taking the Route that earns Excellent Customer Service. Even some big Agents are quitting writing your business because you disallow enough help and Time to take care of your Policy Holders and Agents. Reorganize your Property Departments; Diversify. I mean, what kind of competent leadership hires in a new Line Lead who then tells all overworked and heavily stressed adjusters who can not keep up with what they are working, that from this point forward, the adjusters will now start handling all contents claims and settling those claims on site BEFORE, the adjusters can begin writing any Building Damages, A.L.E., etc.! If you were running the company right, then WHY are so many employees Quitting?????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Average benefits, PTO, good training for new people

    Cons

    Difficult environment with no recognition of hard work. Mediocre employees are protected due to fear of laqsuit. Very short staffed with heavy work loads. Constant threats of layoffs and no raises or bonuses. No training for veterans

    Advice to ManagementAdvice

    Share the profits and provide some incentive for hard work. Let your employees know their talent and work is valued

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Audit Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    If you like working from home and disconnected from humans then the Audit department is the job for you.

    Cons

    EXTREMELY DIFFICULT to meet the ridiculous productivity requirements in the Audit department. I have always excelled in productivity for over 11 years (other depts) but this department set the limits that are impossible to meet, so don't plan on reaching incentive goals!

    Advice to ManagementAdvice

    They need to be fair and respectful to their employees and realize that NO ONE is better anyone, we're all human and ALL deserve honor & respect at every level!

    Doesn't Recommend
    No opinion of CEO

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