Travelers Companies Reviews

Updated August 31, 2015
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3.4
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Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
563 Ratings

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great benefits and compensation (in 44 reviews)

Cons
  • There is ZERO work/life balance (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Pros and Cons

935 Employee Reviews

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  1. Helpful (1)

    Management gone evil

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Specialist
    Current Employee - Senior Technical Specialist
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Salary and benefits would be about all. It has nothing else to offer.

    Cons

    Management is into form over substance and micromanagement. Employees are not treated with respect. Morale is poor and management doesn't seem to care.

    Advice to Management

    Quit demoralizing employees. Senior management doesn't seem to get that they empower the wrong people. On the other hand, maybe that's the type of people they want since they don't seem to care about their employees and shareholders.


  2. Helpful (1)

    High School all over again

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Fall River, MA
    Former Employee - Underwriter in Fall River, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good place to gain experience.

    Cons

    Its like being back in high school with all the cliques. People are mean and lazy. There's no such thing as teamwork.

    Advice to Management

    None


  3. Helpful (2)

    Think long and hard before accepting that job offer

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Charlotte, NC
    Former Employee - Claims Adjuster in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reasons to work for Travelers Companies initially is the pay, average start salary for an inexperienced adjuster is around $45,000. Another reason to work for Travelers is the wonderful relationships you will build with your co-workers and finally, you will learn how to be the world's best multitasker, if you can work for Travelers you can do anything.

    Cons

    The best reasons to work for Travelers Companies initially is the pay; however, once you've come to the realization of what your responsibilities are, you'll feel extremely underpaid. There is is no work-life balance, turn-over is high. Managers are constantly scrutinizing every single thing about employees files, nit picky things that have nothing to do with the work product. Communications is not a 2-way street with employees and managers. Travelers has some of the best employees, if you make it with this company for more than a year, you have made it through initiation for corporate america or at least the insurance industry.

    Advice to Management

    Listen to your employees, they are on the front line making things happen on a daily basis, they know what works and what doesn't. Allow your employees to do the job you hired them to do, they passed the state exam, they know how to adjust claims. You need to be realistic with your expectations, remember there is only 8 hours in a day. It's ok to make mistakes, provided they are not financial mistakes, employees are human beings, mistakes are inevitable. Do whatever it takes to retain your employees it's worth it, it costs money to replace an experienced worker and no guarantees that you will be able to replace a good employee. All-in-all, a happy employee is a good and loyal employee.


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  5. Helpful (2)

    Mixed Feelings

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Information Systems Specialist in Hartford, CT
    Current Employee - Senior Information Systems Specialist in Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They pay you a lot, the offices are nice and it's an easy commute into town. The cafeteria and coffee shop are great, especially in the winter.

    Cons

    They "promote to the point of incompetence"... That is, most of the mid and low level managers I knew seemed to be in way over their heads. No one seemed really happy or inspired by their work; it seems like most of the people who work there do so just to collect a paycheck. Hartford's also a pretty nasty city, lots of beggers, no real night life, and it just doesn't feel all that safe.

    Advice to Management

    Knowledge transfer seemed to be a huge problem, no one wanted to train or mentor new employees because everyone felt that hoarding knowledge was the only way to hold on to their jobs.


  6. Helpful (1)

    Insured's are worth very little to Travelers

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Claims Adjuster in Richardson, TX
    Former Employee - Property Claims Adjuster in Richardson, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits and flexiblilty of virtual office set up

    Cons

    Corporate structure promotes a "Cover You Ass" environment where the field adjusters always take the heat.

    Advice to Management

    Get rid of the old people and corporate suck ups. Bring in people that really care about your policy holders and what is best for them.


  7. Helpful (7)

    TRAVELERS PURGES EMPLOYEES WHO ARE OVER 50 AND NEVER PAYS SEVERANCE

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counsel in New York, NY
    Current Employee - Counsel in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Throughout my career at Travelers, my co-workers have always been really talented, really great people and I felt it was a privilege to work with them. I was always proud of the work we did and proud of what we accomplished together.

    Cons

    The "new" Travelers culture introduced by Jay Fishman after the St. Paul merger is that nothing an employee can do is right, nothing an employee can do is ever enough, no result - no matter how great - is immune from "constructive" criticism, etc. In short, a truly toxic atmosphere has been created in what used to be an absolutely marvelous place to work. The individuals responsible for this choice in Home Office must have sold their souls to the devil to agree to this. I wonder if they would approve this management approach if members of their own families were treated the way Travelers' employees are treated? Back before the atmosphere was poisoned by the "Progressive" style of (mis-)management, I was willing to walk barefoot on ground glass to help my department excel. But Jay Fishman's poisonous approach to producing the appearance of profits has made that a thing of the past. And speaking of the past, you better not stay too long. If you're over 50 and you're not a politically connected manager, you'll be "managed out" no matter how good your work is. If you're a politically connected knucklehead, you can stay forever. But when Travelers tried to manage out the best in the business, which required total dishonesty on the part of the "reviewers," they hit a few speed bumps - namely the EEOC. The Feds are on to them, so stay tuned!

    Advice to Management

    Travelers is being audited and "file reviewed" to death. Hire the best in the business, let them actually WORK, then review them honestly. Oh, and one more thing: fire half the managers. They're doing you more harm than good.


  8. Helpful (2)

    Everyone knows that the positive posts regarding Travelers are planted by Travelers' Corporate Communications

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in New York, NY
    Former Employee - Legal Secretary in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are a young, single person willing to trade your quality of life for a resume entry that will help market you to another employer, consider working for Travelers. The compensation (if you don't care how many hours you have tow work) and benefits are relatively good.

    Cons

    The managers are switched around every ten minutes. They make promises that they do not keep. They lie about anything that is convenient for them to lie about. On their best day, they are very dishonest. The performance reviews are nonsense: their goal is to find something to be nasty and critical about, whether it's true or not, just so they don't have to pay you the bonus they know you truly earned.

    Advice to Management

    If you had any idea how angry the ordinary workers are, you'd be amazed that this company can get any work done at all. Someday I think there's just going to be a general strike.


  9. Helpful (1)

    Traveler's Insurance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Attorney in Seattle, WA
    Former Employee - Staff Attorney in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good experience in insurance defense.

    Cons

    Pay is terrible. Bonuses promised as major part of compensation package. ZERO in bonus. Found out this is their standard gambit. People fly through here for a good reason.

    Advice to Management

    No point. They're happy with their corporate profits.


  10. Helpful (1)

    Clerical

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry in Saint Paul, MN
    Former Employee - Data Entry in Saint Paul, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    The firm is centrally located close to public transportation. One of the few firms that still has a pension and some good benefits.

    Cons

    It is a paper factory job. You are judged by how many files you handle each day. Overtime is forbidden so people come in earyy or give up their lunch to have higher numbers than co-workers just to protect their jobs.

    Advice to Management

    Come out of your offices and make an attempt to learn the challenges and hear some suggestions from emplyees. Some of the managers only will speak to the intermediate supervisors so you are not receiving a complete view of yoru departments.


  11. Dysfunctional work environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjuster in Azusa, CA
    Current Employee - Adjuster in Azusa, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great pay and benefits are avg. Travelers pay about $10k more base salary vs. most insurance companies--entry level adj position.

    Cons

    The work environment is very stressful and the leadership is non-supportive. Negative reinforcement is a staple in the office. The primary motivation of doing well is the fear of losing your job. Opportunity for advancement is low. Attrition rate is very high.

    Advice to Management

    Mgmt is aware of their opportunites however, there is no plan of action or desire to change the negative culture.



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