Travelers Companies

  www.travelers.com
  www.travelers.com

Travelers Companies Reviews

Updated December 21, 2014
Updated December 21, 2014
728 Reviews
3.5
728 Reviews
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Travelers Companies Chairman & CEO Jay S. Fishman
Jay S. Fishman
473 Ratings

Review Highlights

Pros
  • Most (though not all) managers are supportive of the HR line on work/life balance (in 45 reviews)

  • Great Benefits / Salary is at upper end for most all adjusting jobs (in 44 reviews)


Cons
  • There is zero work/life balance with micro-management of every aspect of the job (in 30 reviews)

  • Upper management says new tools are there to help but in fact cause three times more work (in 21 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OAI-sys Program Manager in Hartford, CT
    Current Employee - OAI-sys Program Manager in Hartford, CT

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Stable financial results for the overall company.

    Cons

    IT is split into silos for each line of business resulting in inefficiencies, conflicting priorities, and no enterprise strategic or tactical planning. Who-you-know is more important than what-you-accomplish.

    Advice to ManagementAdvice

    Have one CIO instead of six. Implement an enterprise VMO for Information Systems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Unethical behavior and questionable practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Underwriter in Overland Park, KS
    Current Employee - Account Underwriter in Overland Park, KS

    I have been working at Travelers Companies

    Pros

    Paid time off is the only pro.

    Cons

    Superior in favoritism and far too many relatives working together. Management picks their favorites and annual bonuses and merit increases are steadily paid only to those. Despite meeting or exceeding expectations on performance evaluations, hard working employees are overlooked if you are not "in" with your manager.

    Way too much work and not enough employees so the answer is to send work to India where they make errors and we fix them.

    Pricing of policies is unethical and morally questionable. The department of insurance should investigate!

    Advice to ManagementAdvice

    Listen to the little people, the ones that handle the day to day work before making procedural changes. The CONSTANT change is unbearable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    If you can do this job well why are you wasting you're time here?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Diamond Bar, CA
    Former Employee - Claims Representative in Diamond Bar, CA

    I worked at Travelers Companies full-time (more than 10 years)

    Pros

    *Advanced Claim System.
    *Other than that nothing else I can think of unless you like paying for your own coffee and Christmas gifts.

    Cons

    *Advanced Claim System is used as an excuse to pile work on the adjusters.
    *Multi-million dollar company that requires you to buy your own Christmas gifts and then thank them for their generosity.
    *Blatant favoritism in promotions and career advancement.
    *If you aren't a favorite you well be pigeonholed and well not be able to transfer anywhere.
    *Ever increasing demands and workload.
    *As a result of the above you're wasting your time if you do this job well.
    *Low pay for work load.

    Advice to ManagementAdvice

    Don't be so cheap and show a little appreciation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    EXTREMELY DISAPPOINTING!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Property Claims Representative in Richardson, TX
    Former Employee - Outside Property Claims Representative in Richardson, TX

    I worked at Travelers Companies full-time (more than 3 years)

    Pros

    Benefits and Salary were good, for a single person.

    Cons

    I gained MORE respect as an Independent Contractor (in another State) before I was offered, and accepted, a Staff Position as an Outside Property Claims Rep. As an I/A, Agents were e-mailing the Desk Adjuster raving about my great Customer Service and commenting on how THIS is the kind of service WE want from the Claims Departments! Plus, Management wanted to make an Example of my Reports! But once on board, I could do NOTHING right. Found HEAVY Micro Management running rampant. Some managers looking to bail to other departments! Others playing Putt Putt Golf in the isle ways. Apparently, Unit Managers were told to focus using Tunnel Vision when just passing on negative comments to the field adjusters who were understaffed and overloaded with empty promises of help that was never going to arrive. Travelers prides itself on Do MORE with much LESS and expect all of your Drive Time to be considered as Personal Time! And NO Over Time Pay...

    Advice to ManagementAdvice

    Try telling your employees the truth BEFORE hiring them. Let everyone know what is REALLY expected in the positions. Tell the truth that this company is really a Tax Write Off for some other rich organizations! OTHERWISE, get someone who knows what they are doing. Speaking from experience, your company is NOT taking the Route that earns Excellent Customer Service. Even some big Agents are quitting writing your business because you disallow enough help and Time to take care of your Policy Holders and Agents. Reorganize your Property Departments; Diversify. I mean, what kind of competent leadership hires in a new Line Lead who then tells all overworked and heavily stressed adjusters who can not keep up with what they are working, that from this point forward, the adjusters will now start handling all contents claims and settling those claims on site BEFORE, the adjusters can begin writing any Building Damages, A.L.E., etc.! If you were running the company right, then WHY are so many employees Quitting?????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Average benefits, PTO, good training for new people

    Cons

    Difficult environment with no recognition of hard work. Mediocre employees are protected due to fear of laqsuit. Very short staffed with heavy work loads. Constant threats of layoffs and no raises or bonuses. No training for veterans

    Advice to ManagementAdvice

    Share the profits and provide some incentive for hard work. Let your employees know their talent and work is valued

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Audit Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    If you like working from home and disconnected from humans then the Audit department is the job for you.

    Cons

    EXTREMELY DIFFICULT to meet the ridiculous productivity requirements in the Audit department. I have always excelled in productivity for over 11 years (other depts) but this department set the limits that are impossible to meet, so don't plan on reaching incentive goals!

    Advice to ManagementAdvice

    They need to be fair and respectful to their employees and realize that NO ONE is better anyone, we're all human and ALL deserve honor & respect at every level!

    Doesn't Recommend
    No opinion of CEO
  8. 5 people found this helpful  

    Field Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Office
    Current Employee - Field Office

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Vacation time is more then most offer. That's about the only pro.

    Cons

    Employees get no respect. They are micro managed, talked down too, overloaded and treated like a number. No matter how hard you work or how many hours you put in your told "you have to work more nights and weekends". There is ZERO work/life balance. Upper management thrives on the negative. Compliments and pay increases are obsolete. Unless you're part of the "clique" don't expect to go anywhere in the company. The company runs on brown nosers and gossip. If your not a part of that then your an outcast and overlooked.

    Advice to ManagementAdvice

    Clean house. This place needs an overhaul. All upper mgmt has a chip on their shoulders and act holier then thou. NEWSFLASH: This is 2014, respect the employees and understand the job. Be available for your employees. Foster a career path. Don't pick and choose based on favoritism. You are letting go of too many stellar employees because of lack of respect, empathy and caring. Understand and implement work/life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Be careful about TRV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Vice President in New York, NY
    Former Employee - Regional Vice President in New York, NY

    I worked at Travelers Companies full-time (more than 10 years)

    Pros

    Nothing that I can tell you .

    Cons

    Top Down Heavy handed culture . Not a positive working environment. Regardless of your success for the company , the management is only out to feather their own nest.

    Advice to ManagementAdvice

    Total transformation needed .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Horrible experience in legal department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Secretary in San Diego, CA
    Current Employee - Legal Secretary in San Diego, CA

    I have been working at Travelers Companies full-time (more than an year)

    Pros

    Company has decent benefits (for which you pay for).

    Cons

    Horrible management. The absolute worst. Management consists of women with no children and/or no husbands completely disconnected from women trying to work and raise families. Bunch of bullies.

    Advice to ManagementAdvice

    Work with the employees and not against them. Stop bullying and harassing people all day every day. Offer help and support. Hire adequate staff. Stop trying to squeeze people until they explode from the overwhelming case and workload.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Adjuster in Melville, NY
    Current Employee - Claim Adjuster in Melville, NY

    I have been working at Travelers Companies full-time (more than 10 years)

    Pros

    Time and hour flexibility

    Cons

    unbalanced and heavy caseload, unrealistic expectation for claim handling, "improvements" to computer systems but just adds time and extra work, no career advancement.

    Advice to ManagementAdvice

    Sit at a claim desk for a week and then comment on procedures

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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