Travelocity
3.2 of 5 144 reviews
www.travelocity.com Southlake, TX 500 to 999 Employees

Travelocity Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.2 144 reviews

                             

40% Approve of the CEO

Travelocity President & CEO Carl Sparks

Carl Sparks

(65 ratings)

48% of employees recommend this company to a friend
144 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Reasonably priced cafeteria with a variety of food choices Excellent work/life balance"
    in 37 reviews
  • "Work/Life Balance - Most of the teams can work from home at least once or twice per week"
    in 12 reviews
Cons:
  • "Economy can have a huge impact on the travel industry"
    in 5 reviews
  • "Travelocity upper management is totally ineffective; communication is silo-ed among work groups, causing massive loss of revenue"
    in 5 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    Excellent Benefits

    Database Manager (Former Employee)
    Las Vegas, NV

    ProsTravel discounts, great management, motivated and honorable coworkers.

    ConsNo office in Las Vegas, Nevada or travel discounts for former loyal employees.

    Advice to Senior ManagementOpen an office in Las Vegas, Nevada

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great experience and amazing teams

    Marketing Analyst (Former Employee)
    Dallas, TX

    ProsBenefits were good (401K match). Great team in the beginning.

    ConsTechnology was lacking and morale diminished as we found out the fate of the company.

    No, I would not recommend this company to a friend

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    A shadow of its former self

    Director (Former Employee)
    Southlake, TX

    ProsOpportunity to work with and learn from smart, passionate people; a strong sense of team in certain department. The executive leadership team was fairly transparent about the challenges facing the company, holding frequent town halls and communicating via e-mail with updates on company performance. Employees at all levels enjoyed flexible work policies and excellent benefits package courtesy of its parent company, Sabre. There was a certain sense of pride working there because everyone knows the gnome, though given the business performance, the brand definitely punched above its weight.

    ConsI was inspired by working there early on, but with the constant bad news it became harder and harder to feel that way. Department leaders, with few exceptions, were constantly trying to figure out how to take cost out of the business and do more with less resources. Senior leadership at times seemed to avoid making some really tough decisions. There were seemingly nonstop goodbye happy hours, especially after the Expedia announcement, which really sucked the air out of the room. At one point I would have proudly recommended Travelocity to friends, but given their current market position and future prospects it's difficult to do so now.

    Advice to Senior ManagementUnfortunately only a very few members of the management team are still there...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    A piece of history!

    Anonymous Employee (Current Employee)

    ProsThe Company will have you learn a ton about travel industry at the same time you;ll build a bond with a company that has become a powerhouse in the travel industry at the same time working here you'll build a never ending bond with a great dedicated team of people who will become fantastic friends. Wonderful work environment the Brand will go far and the experiece you'll get with Travelocity will 'Take you Places !!"

    ConsThere will be many plans and plans will change. The business turns and molds to the needs of travel industry that changes rapidly.

    Yes, I would recommend this company to a friend

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    Good people, bad technology!

    Front Line Agent (Former Employee)
    Wilkes-Barre, PA

    ProsBenefits and salary were great for the area; a few good supervisors who seemed to care about you whether you were on their team or not; close-knit teams; co-workers who were extremely knowledgeable about the industry; great manager and assistant manager of the center!

    ConsSick time off; attendance policy that rewarded good attendance and those who worked OT with flexible time off but if it was used, it hurt your attendance for the next quarter; upper management that hardly ever visited the office unless there was something big going on within the corporate structure of the company that would effect the "regular" employees; outdated and slow technology (which was actually more annoying than the other things mentioned previously); HR is a complete joke and does nothing but direct you to the company's internal website for employees.

    Advice to Senior ManagementUpper management from corporate needs to make themselves more accessible and they need to visit more often (not just when there's bad news); some supervisors in the call center itself need to be more hands-on with their teams and less active in their personal conversations (and on Amazon), to say the least, even if the team "is so good they don't need much managing" leaving you with "not much to do;" hold those same supervisors accountable when they don't show up on time for the start of their shift (constantly 5-10 minutes late) or they don't deliver call reviews, monthly bonus reviews, etc.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It feels like home away from home

    Anonymous Employee (Current Employee)
    Southlake, TX

    ProsTravelocity has been an amazing ride. I have met and learned from so many talented individuals here. Recognition program and perks for employees are there. The company values giving back to the community as much as it gives back to the employees! Management teams are consistently reviewed on their performance and are easy to approach.

    ConsWhen I look back on the last 10 years of OTA history I would say that Travelocity's Gnome was most noteable. Unfortunately, over the last year I would say that is not the case.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Best year ever and yet not good enough!!

    Anonymous Employee (Former Employee)

    ProsAtmosphere - flexibility - meeting new partners in the business - travel

    ConsManagement lost the light at the end of the tunnel and gave up

    Advice to Senior ManagementLook at those with passion and not just those with a box of chocolates! Train your employees and document training....

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    Great company!

    Anonymous Employee (Former Employee)

    ProsThe best part of working at Travelocity was the people! Company values and work/life balance was also a pro. Customer and partner relations were a key focus and our partners really enjoyed working with their Travelocity reps.

    ConsAs remote positions rarely became available (talent retention in our department was very strong) promotion and growth opportunities were limited, unless you were based in Southlake or willing to relocate.

    Yes, I would recommend this company to a friend

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    Great place to work!

    Senior Project Manager (Former Employee)
    Southlake, TX

    ProsFriendly, smart people, and interesting work.

    ConsBusiness decisions have moved product development jobs to Expedia.

    Advice to Senior ManagementDon't give up -Travelocity is perceived well by the public.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Experience

    Anonymous Employee (Former Employee)

    ProsLots of great minds. The company is going through many changes but the brand is consistent. Positive work environment

    ConsTop down management style. Although management is very accessible and it seems that they are willing to listen and be helpful.

    Don't expect salary increases. Sabre seems more secure at times but in reality may be more volatile.

    Advice to Senior ManagementKeep great talent. Flatten.the management style? It's 2014

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Glassdoor is your free inside look at Travelocity reviews and ratings — including employee satisfaction and approval rating for Travelocity CEO Carl Sparks. All 144 reviews posted anonymously by Travelocity employees.