Pros

You are looking at at least 3 to 4 weeks paid vacation through the door with floating holidays and "sick time" they call it flex time same thing really. If you are a travel agent they pay for your shiny IATA card and give a decent enough bonus for performance. The employees for the most part were very good people and I actually keep in touch with some of them even though I am quite locked into the idea of never going back to work for Travelocity/Sabre Holdings.

Cons

The bonus you get is still not even close to being an appropriate amount for a travel agent commision. They want you to be very "personable and build rapport with the client" but they want it done in bulk 7 minutes or less push that sale or push them to the website. The leadership team is sadly consistent with pushing new software rollouts and new policy without having failsafes in place much less a proper ammount of training for the given rollout. This is done by beta testers from within the company and they are just regular old agents like me. Saves money? heck yes, Efficient? heck no. Really in short stress is the downside get ready for a less than smooth ride to say the least. Also they do "headcount reductions" a lot, whole team being outsourced to India when I got there and less than two years alter bumped about 500 more out and the company actually has a track record of this. Don't get comfy if you catch my drift.

Advice to Senior Management

Honestly, stop telling the "front line" agents that we are the bread and butter of the team, and then turn around and cut pay and change the "incentive" plans and for gods sake move into PA take all of those supervisors that were from kingdom put them under the microscope and start there with your "headcount reductions" next time. There are a lot of very qualified people that would certainly be able to butt heads and move things along more smoothly than who you have there now. But of course if this were really Senior Management, I would be talking to a wall.