Travelocity

www.travelocity.com

Travelocity Reviews

Updated January 24, 2015
Updated January 24, 2015
154 Reviews
3.2
154 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelocity President & CEO Carl Sparks
Carl Sparks
71 Ratings

Review Highlights

Pros
  • Reasonably priced cafeteria with a variety of food choices Excellent work/life balance (in 39 reviews)

  • Work/Life Balance - Most of the teams can work from home at least once or twice per week (in 12 reviews)


Cons
  • Economy can have a huge impact on the travel industry (in 6 reviews)

  • Travelocity upper management is totally ineffective; communication is silo-ed among work groups, causing massive loss of revenue (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A wonderful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in San Antonio, TX
    Former Employee - Customer Service in San Antonio, TX

    I worked at Travelocity

    Pros

    Casual work environment with amazing leadership! Great benefits and plenty of opportunities for advancement.

    Cons

    Most challenging aspect of the job was irate customers who couldn't understand airline policies and associated fees.

    Advice to ManagementAdvice

    Better negotiations with potential buyers that could have possibly resulted in no layoffs.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Was a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Financial Analyst
    Current Employee - Principal Financial Analyst

    I have been working at Travelocity full-time (more than 5 years)

    Pros

    -great work-life balance
    -wonderful and knowlegble people

    Cons

    -lacks agility and decision-making
    -lacks fore-sight

    Advice to ManagementAdvice

    listen to employees not managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Wilkes-Barre, PA
    Former Employee - Call Center Supervisor in Wilkes-Barre, PA

    I worked at Travelocity full-time (more than 5 years)

    Pros

    I loved my tenure here, the people I worked with, and the operational goals we achieved not only for our company but our partner companies as well. I became aware of changes within the organization last year and knew about pending layoffs, but vowed to stay the course knowing that the company would be closing its call center here in PA. I made a promise to our call center manager that would be here until we took our last call for this great company. I'm so thankful for everything that I learned during my tenure here and all the experiences that I had over the last 7 and a half years. I will always cherish the great memories I had during those years and feel that my exposure to this organization has made me a better person. I will miss many of people I have had the pleasure of working with.

    Cons

    A business decision was made to close the call centers in PA and TX. Such a decison was not easily made, but sometimes doing the unpopular thing is what is best. In this case I feel history will prove the right decision was made.
    If our paths never cross again, I want you to know it was indeed an honor to be a part of history and also to serve you!

    Recommends
    Approves of CEO
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  5.  

    Once Great Company Sold Out Its Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior International Travel Consultant in Southlake, TX
    Former Employee - Senior International Travel Consultant in Southlake, TX

    I worked at Travelocity full-time (more than 5 years)

    Pros

    Probably the most talented and passionate co-workers I have ever had or probably will ever have were at Travelocity. The Southlake campus was a great, casual work environment that seemed to foster creativity and teamwork. Opinions stated here are in reference to Travelocity Business which WAS the corporate travel division of Travelocity.

    Cons

    Abysmal and ineffective proprietary airline reservation system. Very little training related to actual position. Trainers needed training themselves. Management didn't actively encourage promotion. NO company travel benefits from Travelocity as Travelocity wanted to be mavericks and not beholden to any airline. Ha! How'd that work out for you?

    Advice to ManagementAdvice

    All too little, too late. Management refused to listen to employee suggestions for efficiency. That's okay the guilty upper management left after selling out the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Left Hand Doesn't Know what the Right Hand is Doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Contributor in Southland, TX
    Former Employee - Software Development Contributor in Southland, TX

    I worked at Travelocity full-time (more than a year)

    Pros

    Nice Campus, Cafeteria, On Site Gym

    Cons

    No real training for new employees, no direction for employees, never could get access to systems that I needed to support

    Advice to ManagementAdvice

    Make sure a position is needed before hiring for it. It is necessary to provide new employees without any previous experience at the company direction and training. Expecting that a new employee will just "pick things up" is silly and sets the employee and the manager up for failure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal General Accounting in Dallas, TX
    Current Employee - Principal General Accounting in Dallas, TX

    I have been working at Travelocity full-time (more than a year)

    Pros

    The people are fun to work with and work/life balance is great.

    Cons

    No clear directions from management

    Advice to ManagementAdvice

    Be more open to employees

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Good Company

    Former Employee - Coordinator
    Former Employee - Coordinator

    I worked at Travelocity full-time (more than 3 years)

    Pros

    Good Benefits, pay is okay. Work Life balance. Learned a lot

    Cons

    Better pay would be ideal

  9.  

    Going downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Wilkes-Barre, PA
    Former Employee - Associate in Wilkes-Barre, PA

    I worked at Travelocity full-time (more than 8 years)

    Pros

    Everything was great about working at Travelocity. I worked here for 8 years and wish I still did.

    Cons

    Everyone has lost or will lose their job working at Travelocity because the greedy get greedier and no one cares about people, only money. That is what the world has come to and Travelocity is just following in that path.

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Manager in Las Vegas, NV
    Former Employee - Database Manager in Las Vegas, NV

    I worked at Travelocity full-time (more than 5 years)

    Pros

    Travel discounts, great management, motivated and honorable coworkers.

    Cons

    No office in Las Vegas, Nevada or travel discounts for former loyal employees.

    Advice to ManagementAdvice

    Open an office in Las Vegas, Nevada

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great experience and amazing teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Dallas, TX
    Former Employee - Marketing Analyst in Dallas, TX

    I worked at Travelocity full-time (more than 3 years)

    Pros

    Benefits were good (401K match). Great team in the beginning.

    Cons

    Technology was lacking and morale diminished as we found out the fate of the company.

    Doesn't Recommend
    No opinion of CEO

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