Travelocity Reviews

Updated October 12, 2014
Updated October 12, 2014
149 Reviews
3.2
149 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelocity President & CEO Carl Sparks
Carl Sparks
68 Ratings

Review Highlights

Pros
  • Reasonably priced cafeteria with a variety of food choices Excellent work/life balance (in 39 reviews)

  • Work/Life Balance - Most of the teams can work from home at least once or twice per week (in 12 reviews)


Cons
  • Economy can have a huge impact on the travel industry (in 6 reviews)

  • Travelocity upper management is totally ineffective; communication is silo-ed among work groups, causing massive loss of revenue (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, when it was still in the business of consumer travel, but now they've dumped their product and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Wilkes-Barre, PA
    Current Employee - Travel Agent in Wilkes-Barre, PA

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    I've been in one of the U.S.-based call centers, and it's a terrific group of people. The management is straight up with us, sets achievable parameters, and follows through on what it says it will do. And, where its reasonable, they have compassion. Great team atmosphere.

    Cons

    They've changed their business model, and seem willing to keep changing. They licensed their consumer name "Travelocity" to Expedia, and fired most of the groups associated with that overhead, except Cruise. The rest are history. They sold their TPN (Travel Partner Network) to Orbitz, and the call center people are under the gun to figure out who they can sell themselves to and still stay open. There is zero security in the future.

    Advice to ManagementAdvice

    Solidify your business model and start showing some consistency again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not much left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support in San Antonio, TX
    Current Employee - Support in San Antonio, TX

    I have been working at Travelocity full-time (more than 8 years)

    Pros

    None any more, such a shame.

    Cons

    Watching what is the death of a one time wonderful company. All employees terminated, except for a few. Expedia now has taken over sales and service. Remaining components, affiliate sites like banking booking sites have gone to orbitz. This one time leader in the industry is going down like the titanic.

    Advice to ManagementAdvice

    Nothing will help, it is too late.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Unfortunate downward spiral of what used to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Designer in Southlake, TX
    Current Employee - Senior Systems Designer in Southlake, TX

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    Great work-life balance, nice work environment, flexible work-from-home policy

    Cons

    Pay is below market levels, company is trying to climb out from under a tremendous amount of technical debt, selling off almost all of the business, and effectively becoming nothing more than a marketing company with a well-known brand. Little appreciation from management for the hard work of the individual contributors.

    Advice to ManagementAdvice

    Focus! Identify ROI before embarking on projects. Don't spend millions of dollars without a contract with the client.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Southlake, TX
    Current Employee - Team Lead in Southlake, TX

    I have been working at Travelocity full-time (more than 10 years)

    Pros

    Very professional quality driven atmosphere

    Cons

    Little interest in true innovation due to fear of losing bookings.

    Advice to ManagementAdvice

    Not much advice to give. They've sold off or abandoned their technology.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Account Development in Dallas, TX
    Current Employee - Director, Account Development in Dallas, TX

    I have been working at Travelocity full-time (more than 5 years)

    Pros

    None. The good thing that Travelocity offers is a 6% 401K match.

    Cons

    Poor management. All about politics and not the people. Leadership is extremely week!

    Advice to ManagementAdvice

    New management!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    My time with the Gnome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Manager in Cincinnati, OH
    Current Employee - Regional Manager in Cincinnati, OH

    I have been working at Travelocity full-time (more than 8 years)

    Pros

    It was great working with such fun, professional people.

    Cons

    Technology needs to improve in order to keep the brand alive.

    Advice to ManagementAdvice

    Keep striving.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    5 great years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Southlake, TX
    Former Employee - Manager in Southlake, TX

    I worked at Travelocity full-time (more than 5 years)

    Pros

    Good people, great team, and lots of opportunity to change positions. Travelocity allows for flexible schedules and very good at giving time off. I worked there for 5 years in two different positions (with the same division) and really enjoyed the people and the job. I never had an issue with getting time off or being micromanaged. The company really seemed to care about employee satisfaction.

    Cons

    There is a bit of a hire and fire culture. I met at least three people who had been laid off in one department and rehired by another department. The game seems to be that to survive, you have to be able to see the ax before it falls and make a jump to a different department. A few people I knew were laid off and then hired back a few months later. Job security doesn't really exist anywhere in corporate America, but I've never seen it so starkly played out as at Travelocity. A new President from Expedia came in about 2-3 years ago and has reformatted the culture - however, there was a recent round of layoffs in late 2013 and early 2014.

    Advice to ManagementAdvice

    Quit laying people off - or put a revolving door at the entrance.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager in Dallas, TX
    Former Employee - Senior Product Manager in Dallas, TX

    I worked at Travelocity full-time (more than 3 years)

    Pros

    fun place to work, a lot of opportunites to work on different lines of businesses, you are encouraged to think outside the box

    Cons

    industry is very competitive and their are a lot of online travel companies to choose from. Economy can have a huge impact on the travel industry

    Recommends
    No opinion of CEO
  10.  

    Not a sinking ship, it already did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX

    I worked at Travelocity full-time (more than an year)

    Pros

    You may have a chance to get a job with Sabre

    Cons

    Everything else, especially working for some of the executives is more than a punishment and there is definitely mobbing at VP and C level

    Advice to ManagementAdvice

    why do you still keep getting a paycheck?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Interesting work but mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Southlake, TX
    Current Employee - Senior Software Developer in Southlake, TX

    I have been working at Travelocity full-time (more than 8 years)

    Pros

    Interesting work
    Decent benefits
    Decent pay
    Friendly people

    Cons

    Most of company's employees are going away (outsourcing to Expedia)
    Management doesn't seem too bright

    Advice to ManagementAdvice

    No need. The company will soon be dead for the most part and what's left will probably not last long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Travelocity Photos

in the hallway (Photo thanks to Flickr user Ian Kershaw, available under by-nc-sa v2.0)
My Workstation
walking through the cubicles (Photo thanks to Flickr user Ian Kershaw, available under by-nc-sa v2.0)
the Traveling Gnome in the office (Photo thanks to Flickr user Ian Kershaw, available under by-nc-sa v2.0)

+ Add Photo

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