Travelocity

  www.travelocity.com
  www.travelocity.com

Travelocity Reviews

Updated November 25, 2014
Updated November 25, 2014
150 Reviews
3.2
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Travelocity President & CEO Carl Sparks
Carl Sparks
69 Ratings

Review Highlights

Pros
  • Reasonably priced cafeteria with a variety of food choices Excellent work/life balance (in 39 reviews)

  • Work/Life Balance - Most of the teams can work from home at least once or twice per week (in 12 reviews)


Cons
  • Economy can have a huge impact on the travel industry (in 6 reviews)

  • Travelocity upper management is totally ineffective; communication is silo-ed among work groups, causing massive loss of revenue (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting work but mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Southlake, TX
    Current Employee - Senior Software Developer in Southlake, TX

    I have been working at Travelocity full-time (more than 8 years)

    Pros

    Interesting work
    Decent benefits
    Decent pay
    Friendly people

    Cons

    Most of company's employees are going away (outsourcing to Expedia)
    Management doesn't seem too bright

    Advice to ManagementAdvice

    No need. The company will soon be dead for the most part and what's left will probably not last long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good place for technically minded developers who don't aspire to climb the corporate ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Architect in Southlake, TX
    Current Employee - Principal Architect in Southlake, TX

    I have been working at Travelocity full-time (more than 8 years)

    Pros

    As a technologist, you'll get an opportunity to work directly, hands-on, with cutting edge software solutions. They've always been very aggressive in migrating off of legacy infrastructure, hardware and software as soon as is feasible.

    Cons

    There are two tracks - management and technical - and once you've established yourself as competent in the technical track, you'll never be considered for a move over to the management track, which is where the real career growth is.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Travelocity was a good company to work for before they started to outsourcing 7 years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations in Wilkes-Barre, PA
    Former Employee - Customer Relations in Wilkes-Barre, PA

    I worked at Travelocity full-time (more than 5 years)

    Pros

    They will promote from within in a short amount of time.

    Cons

    They play favorites and HDQ has no idea whats going on in the call centers.

    Advice to ManagementAdvice

    Listen to the front line agents and invest in the new industry technology.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great team, bad leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    Worked with an incredible group of like-minded people who always did their best for the company. Company provides great benefits, ample time off for work/life balance and good communication.

    Cons

    Sheltered from parent company and very little room for growth. Bad leadership resulted in loss of status in the marketplace and millions (if not billions) in lost revenue. Didn't have the ability to innovate fast enough and keep up with new technology.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Excellent Company - loved working for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Manager
    Current Employee - Market Manager

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    Fantastic work/life balance, great benefits & PTO offerings. Leadership loves what they do and who they work with which makes all the difference in the world

    Cons

    Time it takes to get something done can be painful, you can have clients waiting on answers for a month before something gets resolved.

    Advice to ManagementAdvice

    Work to speed up processes

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Southlake, TX
    Former Employee - Senior Software Engineer in Southlake, TX

    I worked at Travelocity full-time (more than an year)

    Pros

    People are fun and also very professional, friendly environment to work with, very good work life balance, people are what makes this place amazing. Great work environment.

    Cons

    Leadership had no clue, no sense of directions in bringing up the business and all along had plan to sell it

    Advice to ManagementAdvice

    Choose the right people for the business

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work. I truly enjoyed working at Travelocity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Hanover, PA
    Current Employee - Operations in Hanover, PA

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    Excellent benefits, great people and it's like family. The work is highly satisfying as we helped customers with their travel needs. Working in Operations we helped the agents with time off requests, attendance issues and scheduled meetings and trainings. We monitored call flow and made adjustments as needed. All satisfying work.

    Cons

    The future is not bright, so many people have been let go. Loss of the.com aspect is now run by expedia, and that was the cause.

    Advice to ManagementAdvice

    Get new accounts and hire back the employees.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    It's fun, family and professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time in Wilkes-Barre, PA
    Current Employee - Full Time in Wilkes-Barre, PA

    I have been working at Travelocity full-time (more than 3 years)

    Pros

    Incentives all around promoting positive work behaviors and results. Leadership team all came from the floor (some are seasoned and some are new). All have strengths that play off of each other to build the best team in travel.

    Cons

    Often forgot about at the corporate level.

    Advice to ManagementAdvice

    Remember the call centers. We are here.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    All good until Expedia took over

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelocity

    Pros

    The people are what makes this place amazing. Great work environment.

    Cons

    Not many opportunities to move up the corporate ladder.

  11.  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Travelocity full-time (more than 5 years)

    Pros

    Great people and great brand

    Cons

    Challenges keeping up with the competition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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