Travelzoo Reviews

Updated March 11, 2015
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3.4
76 Reviews
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Travelzoo CEO Christopher (Chris) Loughlin
Christopher (Chris) Loughlin
56 Ratings

Pros
  • Since most BDM's are remote, there is a lot of flexibility so there is a great work/life balance (in 4 reviews)

  • Travelzoo Experience (extra vacation days (in 5 reviews)

Cons
  • Monumental amounts of multi-tasking and long hours (in 3 reviews)

  • Fear of upper management - people afraid to speak up (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    3 people found this helpful

    Focused, fast-paced, fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Travelzoo full-time

    Pros

    Travelzoo hires great people. Everyone at the company is very passionate about the content they produce and the members they serve. It makes you feel good to know that the team you work with genuinely cares about the clients and the members. The subject matter -- travel and lifestyle content -- is incredible. The offices are all in great cities and have nice amenities and great views. Management is very hands on and into the details.

    Cons

    For some, the intensity can be hard to manage. People work incredibly hard and the culture is very direct (I find that refreshing, but it's not for everyone). Things can start and stop a lot. Sometimes the company is so busy trying to execute on its plans that it forgets to communicate what its doing to internal parties.

    Advice to ManagementAdvice

    Stay the course. Keep focused on quality. Keep innovating.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful

    Seasoned IT Team that Loves the Travel Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Mountain View, CA
    Current Employee - Web Developer in Mountain View, CA

    I have been working at Travelzoo full-time (more than 5 years)

    Pros

    It's not so big that you feel like a cog, and it's not so small that you feel like a slave. The people are great and down to earth. The vision is clear and inspiring. The culture is based around travel - an inspiration in itself. Turnover is minimal in the development team; some of us have been here 7+ years and most of the time we're upbeat. You won't find many of the challenges too overwhelming. And the ones you do have a strong team to help you pick up the slack. If you come up with a great new product, communicate it to the executive team and drive it yourself, you'll find yourself on the fast track to promotion. I've seen that happen a couple of times.

    Cons

    If you're an introvert, you may find it challenging; it's like working in a marketing department. It can be stressful at times, but usually the stresses are self-induced and help is just a question and a colleague away. Training is a bit DIY, but there's a patience with the new learning curve of our new-hires.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 5 people found this helpful

    Dishonest and manipulative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President, Business Development in San Francisco, CA
    Current Employee - Vice President, Business Development in San Francisco, CA

    I have been working at Travelzoo full-time (more than 5 years)

    Pros

    Nice offices in major metropolitan areas like New York, San Francisco, Chicago and Los Angeles. You also receive a $1,500 travel stipend which is a pretty cool idea.

    Cons

    I worked at Travelzoo for more than five years and I have to say that this company has some major issues, most notably they are dishonest and manipulative. I wasn't going to write a review until I read some of the recent reviews and realized this was Travelzoo being Travelzoo. Their dirty little secret is that they ask the chosen few, mostly in leadership positions, to write reviews so they can counter bad reviews and receive undeserving awards. If you read through the good reviews they all come in bunches within a couple days of each other, that's not a coincidence. If you really want to know what it's like to work at Travelzoo read through the lines.

    Advice to ManagementAdvice

    My advice to management would be to take a good hard look in the mirror and evaluate how they contributed to the downfall of what was once a good company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    Great people and products, company cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager
    Current Employee - Business Development Manager

    I have been working at Travelzoo full-time (more than 3 years)

    Pros

    people - products - benefits and perks - accessibility to execs - you're not just a number - flexibility - family like - dynamic - compensation

    Cons

    Employees are spread out in many offices. Recently there are negative employees (the complainers but they exist everywhere).

    Advice to ManagementAdvice

    Slow down and think through your decisions.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager

    I worked at Travelzoo (more than a year)

    Pros

    The salary is decent. The offices always have a nice view. You get a annual Travelzoo experience worth $1500.

    Cons

    Everything else. The company is old and CEO and GM are micromanagers. People are constantly quitting because the culture is terrible. They also don't pay fairly. If you want a raise in your salary all you have to do is threaten to quit and they will give it to you. I saw it happen many times. They don't give you a raise unless you demand it. There is no room for growth as well. Since June, people have been quitting left and right. I feel bad for everyone still working there.

    Advice to ManagementAdvice

    Fire your GM and CEO. Understand why your employees keep quitting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travelzoo

    Pros

    The perks are great and the people are friendly - for the most part. Even though this company has been around since 1998 the vibe in the offices have a startup feel.

    Cons

    If you're looking for a real career in media sales DO NOT CONSIDER LOCAL SALES - especially in the east coast. Management is horrible and this is dying industry.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Travelzoo Response

    Mar 12, 2015Recruitment Manager

    Thank you for your review. We strive to provide a positive working environment for our employees and we are delighted you feel this environment was achieved.

    We appreciate that the deals space
    ... More

  8. 3 people found this helpful

    Great Product, Great Team Members, Very Political Internal Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Associate
    Former Employee - Corporate Associate

    I worked at Travelzoo full-time (more than a year)

    Pros

    A lot of great travel benefits and perks like a travel stipend annually. The employees were the best part! Great, hardworking people doing what they can with a lot of red tape.

    Cons

    "Legacy employees" that were hired first seem to have the most authority regardless of titles or experience. Typical promotion cycle was a minimum of 2 years of service, before eligible, not standard in Tech. companies today.

    Advice to ManagementAdvice

    Focus more on people and less about policies and politics.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 8 people found this helpful

    Idiotic & Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in New York, NY
    Former Employee - Business Development Manager in New York, NY

    I worked at Travelzoo full-time (more than 5 years)

    Pros

    Travelzoo experience, cool offices, fun industry, mostly great people, ability to move markets or work abroad.

    Cons

    1. Paycheck is out of your control
    2. Career advancement opportunities are slim
    3. Communication between departments is awful
    4. No voice or say in anything
    5. There is no such thing as a healthy discussion
    6. Upper management is very inexperienced
    7. Production staff is operating out of their comfort zone
    8. Executives can't look themselves in the mirror
    9. Zero accountability for mistakes
    10. No direction
    11. No leadership
    12. No vision or plan for the future
    13. Massive lack of technology
    14. Lack of support for the sales staff
    15. Cold and unfriendly work environment
    16. Super high turnover
    17. Internal departments hate each other
    18. Gun to your head motivational techniques
    19. UN-empowered employees
    20. No recognition for performance
    21. Unrealistic goals and expectations
    22. Lack of diversity
    23. No women in positions of authority
    24. No minorities in positions of authority
    25. No company culture or values
    26. No transparency
    27. Production calls the shots for the entire company
    28. Employees are not allowed to ask basic questions
    29. Opinion is not valued
    30. Good old boys club organizational structure

    Advice to ManagementAdvice

    1. Understand that Travelzoo has nothing to do with journalism
    2. Remove production from the sales cycle
    3. Listen to what industry experts are saying about the business
    4. Hire an outside adviser/consultant to review the business model
    5. Understand that Travelzoo is not Travel and Leisure Magazine
    6. Understand that users do not visit Travelzoo for the writing
    7. Stop giving credit to the publisher, producer and photographer on every deal
    8. Stop complicating a simple business
    9. Send users emails if they sign up for them
    10. Listen to frustrated employees before they all quit
    11. Remove those responsible for the current condition of the business
    12. Understand that Travelzoo is a flash sale site
    13. Redo the logo
    14. Redo the website
    15. Stop pointing fingers
    16. Accept responsibility for the current state of the business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Testbooker in Chicago, IL
    Former Contractor - Testbooker in Chicago, IL

    I worked at Travelzoo as a contractor (more than a year)

    Pros

    Flexible, friendly co-workers (mostly the contractors), room to pick up additional hours

    Cons

    Little to no diversity, contractors were mostly people of color, huge communication gap between contractors and full-time employees, little to no room for growth or possible full-time opportunity

    Advice to ManagementAdvice

    Create an open dialogue with contractors and employees. The Chicago office should not be a representation of Chicago style segregation. Promote from within, specifically top tier contractors.

    Doesn't Recommend
  11. 1 person found this helpful

    Local Deals = Sunken Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in San Francisco, CA
    Former Employee - Business Development Manager in San Francisco, CA

    I worked at Travelzoo full-time (more than 3 years)

    Pros

    The best thing about working at Travelzoo was witnessing an inept and dysfunctional management and production team run a good company right into the ground. If you can't learn from this mess you should apply at Travelzoo.

    Cons

    The cons of working here are too great to list off. I would never in a million years recommend a sales position at Travelzoo and neither would the other fifty reps that have come and gone over the past few years.

    Advice to ManagementAdvice

    Go to business school.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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