Travisa Visa Service Reviews

Updated July 27, 2015
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11 Employee Reviews

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  1. Helpful (1)

    Ok to start but keep an exit strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Travisa Visa Service full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    As an entry level position it's easy to secure a basic visa consulting job. Visa consulting positions require no specialized skills or expertise in any area, though I'm not sure if the position requires a college degree. If you're into customer service this would be a good stepping stone in your career. Consultant positions start at around $16/h, which is better than food service but if you have a family to support it's rather inadequate, especially since Travisa offices are usually located downtown. Health insurance is provided. You get 10 days PTO a year, which seems standard for the USA. You might get a ~1% yearly bonus. As a B2B service, Travisa is a company that provides a great service to other companies; managing visas and travel documents. Many countries (especially developing nations) have little IT infrastructure, and their visa requirements are hectic and seemingly at the whim of some curmudgeon'd bureaucrat in some godforsaken tropical island. Any organization can outsource their travel research to Travisa, which I think is a good idea (though of course there are other competitors).

    Cons

    I get the feeling that nobody really cares about the work, which is expected, because I get the feeling that management doesn't really care about the employees. Turnover rate is high, so the company needs warm bodies to sit on the phone and wait for irate clients to yell at them. But calling metrics are important, so expect all your phone calls to be closely monitored by the system. For a while management was showing a motivational video. In the corporate world motivational videos are just ways to coerce people into working harder and not paying them anything. This was a particularly dumb video anyway, so I can't see management seeing the employees as capable of much intelligent thought. As a company that deals with visa related information, we have a lot of specifics on how to obtain visas on our website. The problem is that the website looks horrible and is very confusing. Clients often call about how confusing the website is, and any suggestions regarding website performance directed towards management are met with silence or a political non-answer. Employees have little motivation precisely because their suggestions will rarely if ever be taken into consideration. Sometimes consultants must put in overtime at 1.5x, which is fine. Management is exempt and, as far as I know, is on call 24/7. Some managers are putting out fires for more than 60 hours a week, I have no idea why. Consultants can expect pretty good work life balance, but I would never become a manager for this company. As a B2C service, I feel bad for any individual that pays a huge markup fee for our services. The services we provide to individual clients can easily be researched on the internet for free.

    Advice to Management

    Be open to more suggestions from consultants, and please stop providing empty incentive (motivational videos? Seriously?) in order to try and make employees work harder for no material benefit.


  2. Helpful (3)

    Good For A Start, But Don't Get Stick Around

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Houston, TX
    Current Employee - Consultant in Houston, TX

    I have been working at Travisa Visa Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -The best part of Travisa is that it's an office job with a low barrier for entry, which you might then leverage into a better position at a better company. The hiring process is utterly haphazard, and nobody seems to be doing due diligence with regards to finding the best candidates. If you can seem somewhat professional during the interview, commit to the hours, and express a moderate interest in travel, you'll probably be hired. -If you know how to write a resume, you can make your various duties at Travisa sound extremely impressive. Obtaining visas can be very intimidating to people who aren't familiar with it, so claiming familiarity with the visa application process for several different countries can make you seem like some kind of guru, though of course the people doing this work at each Travisa location are largely unexceptional and careless. -A mediocre starting salary, which maxes out at $17/hr last I heard, is complemented by a year end bonus from profit-sharing that can reach $1000 or so for the most fortunate. That's nowhere as good as an actual raise, which is an elusive thing at Travisa, and to my mind the bonus functions mostly to keep people around until the end of the year. -They may comp your bus/subway pass.

    Cons

    -Raises are governed by performance reviews, and upper management pressures managers into providing uniformly average reviews for each employee. As a result, expect raises of around 10 cents an hour per year, if you're lucky. If you expect any sort of wage growth in your career, you'll need to move onto a different job. -Health insurance is poor. -Draconian policies on sick day usage require you to provide a doctor's note for any such absences, which is absurd if you just have a fever or a cold that you don't want to spread. When a manager suggested that upper management might consider loosening standards a bit, upper management said she'd actually prefer to make them stricter. Rather than viewing sick time as a necessity to maintain a healthy staff, she seemed to view it as a begrudging obligation. -Days off need to be scheduled two weeks in advance, and understaffing in some offices creates a culture where you may feel pressured not to take any vacation at all. Luckily it does roll over from year to year, and you'll be paid for that time when you leave the job. -Despite the aforementioned complexity of the visa application process, don't expect much training. Company-wide training is actually limited to a daily trivia e-mail, along with a handful of exercises here and there. Managers seem to be expected to shape training regimens for their own offices, but in practice they cannot/do not due to lack of resources and guidance. There is a handbook as well, but it is years out of date and does not reflect current policies. -Offices are understaffed, leading to overburdening of workers and diminished opportunities for time/off. -Limited opportunity for advancement, and meager awards for those who do manage to get promoted. The salary difference between the entry level and management is only about $10k, putting managers at around the 40-45k range. They are also ineligible for overtime and year-end bonuses, which means they're constantly expected to work nights and weekends putting out fires. That doesn't seem worth it to me. -The visa application process is extremely volatile, which results in all manner of headaches for everyone at Travisa. Unexpected closures and rules changes at consulates occur every few months, resulting in delays for applications and irritated customers. -Poor website instructions result in customers regularly sending in their order forms and visa application materials incorrectly. Since Travisa receives the majority of its orders via FedEx, this means having to communicate extremely complicated issues to clients via e-mail or over the phone from different states, then sending documents back and forth between the office and the client until things are finally resolved. It's a huge headache, especially when a customer is unpleasant, as they often are. -Petty infractions, like being just a minute late for work, are painstakingly documented and before long reprimanded. Conversely, achievements are rarely acknowledged and never rewarded. -Don't expect to feel any pride in your work, since half of the services that Travisa offers are designed to exploit customer ignorance. For instance, Travisa charges $20 to register travel itineraries with US Embassies, which travelers could easily do for free. The time it takes to fill out Travisa's Embassy Registration Form is the same as registering the trip with a US Embassy too, so there is no added value. The goal is just to rip off the customer.

    Advice to Management

    Develop a less antagonistic relationship with your employees and focus on improving morale.


  3. Helpful (4)

    Keep looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travisa Visa Service (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Steady hours, benefits, not much else

    Cons

    Travisa could be a great company to work for but upper management has really messed things up. Anti-employee policies changes that, instead of punishing the person who did something wrong, turn into company wide policy. This company could easily pay their employees better. We all heard about all this growth in the company but wages remain flat and raises are pathetic. You will NEVER get a perfect review because it is mostly impossible to get. Talking about pay with your coworkers is prohibited. Great way to keep wages low. The wrong people seem to get promoted at this company. You will have roughly 2 weeks of training before you get thrown into multitasking hell with having to answer the phone all day while doing paperwork and answering emails. You can't take vacation if you don't have vacation time. You may be able to if you fight for it. Management will usually tell you you have to quit then come back.

    Advice to Management

    Treat your employees like people.


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  5. Helpful (2)

    Internal Management Chaos

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travisa Visa Service full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good stepping stone, exposure and a learning opportunity

    Cons

    Chaos, poor communication, major backstabbing and no leadership

    Advice to Management

    Take time to actually LISTEN!!


  6. Helpful (2)

    Consultant

    • Comp & Benefits
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at Travisa Visa Service full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    One time bonus from $500 to $1000 at the end of the year.

    Cons

    The environment in office is terrible. Management does not care about work force. As result the turnover is high.

    Advice to Management

    The culture will not improve unless the management is changed from the top down.


  7. Consultant

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Travisa Visa Service

    Recommends
    Recommends

    Pros

    Good for custumer service experience

    Cons

    Fast paced enviroment, stressful most of the time


  8. Helpful (6)

    Run away from this place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Travisa Visa Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It is a job..... that is as far as I will go. It paid the bills for a while. If you know how to kiss behinds you will make it far if not you will not make it at all. Michael is the perfect example of this.

    Cons

    Where can I start....Very unprofessional individuals in upper management (Owner is the worst) he cares more about getting paperclips from the floor or driving his Porsche than making sure employees want to be there. After the DC manager left, everything in this office is going down hill, everybody is leaving or about to leave. Nobody cares about what we do here, answering phones, processing cases.....you are on your own and when something goes wrong get ready because you will be reprimanded, even when it is not your fault. $16/hr is not worth it, too many headaches and on top of that you will be lying to customers all the time to cover up mistakes

    Advice to Management

    Stop putting motivational videos at the office and take care of your employees.....only a few people know how to process visas and you don't care.


  9. Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visa Consultant in Washington, DC
    Former Employee - Visa Consultant in Washington, DC

    I worked at Travisa Visa Service full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    A good entry-level position to pick up some core administrative and customer support skills A 3 month probation period after that the company provides a health insurance package. Point to consider: not everyone who's getting hired gets past the 3 month period. A nice perk: an employee would get a service fee off his/her expedited visa or passport application however getting your vacation approved can be tough depending on the season.

    Cons

    Extremely nerve-racking and fast-paced atmosphere might give you a serious headache especially during the first months. No one wants to do extra work (especially when you have so many things on your plate), so asking for some help from you coworkers may be daunting. Moments of socializing between coworkers are brief and rare though every once in a while they do grilling or pizza, unfortunately no one really has time to enjoy them.


  10. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Houston, TX
    Current Employee - Consultant in Houston, TX

    I have been working at Travisa Visa Service full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Quality upper Management, good 401k

    Cons

    Terrible local management, next to no training.

    Advice to Management

    Better communication needed between middle management and front line employees


  11. Helpful (1)

    Unprofessional management ruined the whole experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Washington, DC
    Former Employee - Consultant in Washington, DC

    I worked at Travisa Visa Service full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There are a lot of good people there but...

    Cons

    the management is terrible!!! they do not value employees, more than 25 employees left in one year!!!

    Advice to Management

    Consultants are people that you have to listen to and value there opinion.



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