Trax USA Reviews

Updated July 24, 2014
Updated July 24, 2014
6 Reviews
2.9
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jose Almeida
1 Rating

Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator  in  Miami, FL
    Current Employee - Project Coordinator in Miami, FL

    I have been working at Trax USA full-time for more than 3 years

    Pros

    Family Atmosphere, Annual Raises, Company parties and events throughout the year, Opportunity for quick growth, Accept entry level, Benefits!

    Cons

    Possibility of Shift work, i.e, night shift on some occation
    Salary based, possibility of rare overtime required, no overtime pay (since its salary based)

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Only Trax!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Specialist  in  Coconut Grove, FL
    Current Employee - Product Specialist in Coconut Grove, FL

    I have been working at Trax USA full-time for more than a year

    Pros

    Knowledgeable team, great location with its own parking garage, complimentary coffee and tea, great exposure to airline maintenance processes, lots of learning (self induced).

    Cons

    Closed call center style tight work space, very little room for growth, constant dependency on management to get work done, very little training/learning tools available, 12hr overnight shifts, very high turn-over rate, company culture is divided amongst departments (Highly recommend you understand/speak Spanish to work here), excessive micromanagement, monthly pay, under average salary, lo w professionalism, no sense of belonging to a team, mandatory non-paid senseless overtime every so often, no performance recognition, little employee appreciation, no incentives or motivation from management, cold and dry work environment, lots of favoritism.

    Advice to ManagementAdvice

    Invest in learning tools that constantly broaden the product specialist's knowledge, create monthly incentives to boost productivity, make employee performance available and accessible for every employee, make your employees feel like they belong with your company and no where else... Wake up!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good place for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Miami, FL
    Current Employee - Software Developer in Miami, FL

    I have been working at Trax USA full-time for more than a year

    Pros

    No so much presition, you can learn alot

    Cons

    No places to grow, small company

    Recommends
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  5. 1 person found this helpful  

    Interesting place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trax USA full-time

    Pros

    Wonderful, hands-on CEO, challenging organization with limitless opportunities if you are willing to put in the work.

    Cons

    Support manager is intelligent but rude, and lacks the people skills needed to retain employees. Turn over is ridiculous and uncalled for at times.

    Advice to ManagementAdvice

    Hire groups quarterly and train these groups of people as to ensure training maximization. Do not use scare tactics during training. The salary for this position is not worth the headache 1 person in management creates. Pay more or continue to let people into your organization, which will expose your vulnerabilities.

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Need major change in company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Agent  in  Coconut Grove, FL
    Current Employee - Customer Support Agent in Coconut Grove, FL

    I have been working at Trax USA full-time for less than a year

    Pros

    If you already live in Miami and unable to find better opportunities, you could use this as a job to make a few bucks.

    Cons

    Worst company culture, complicated pay structure, management is very unprofessional - may be due to the company being small and run by a group of friends with no experience running a major company. A lot of favoritism, only get promoted by who you know.

    Advice to ManagementAdvice

    Major culture shift, better benefits such as 401K, more clearer pay structure without any tricks

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    Unprofessional, poor pay, and negative environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trax USA full-time

    Pros

    A nice view of the bay from the conference rooms I guess? Other than that, not a good atmosphere.

    Cons

    Very uncompetitive salaries, especially for the area. Entry-level positions start at $35,000, which is barely enough to pay rent in Coconut Grove, more or less pay for food or utilities. HR and management are unprofessional to the point of rudeness. The company offers little to no assistance to employees. In all, not really even a good resume-booster -- no one has heard of it.

    Advice to ManagementAdvice

    Quit

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