TriWest Healthcare Alliance

www.triwest.com
Profile Unclaimed

TriWest Healthcare Alliance Reviews

Updated January 21, 2015
Updated January 21, 2015
48 Reviews
3.9
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David J Mcintyre Jr
37 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Comanpy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TRICARE in Honolulu, HI
    Current Employee - TRICARE in Honolulu, HI

    I have been working at TriWest Healthcare Alliance full-time (more than a year)

    Pros

    Great benefits good people good

    Cons

    None good people good benefits

    Advice to ManagementAdvice

    None

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Privilege serving those who serve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in San Diego, CA
    Former Employee - Executive Assistant in San Diego, CA

    I worked at TriWest Healthcare Alliance full-time (more than 3 years)

    Pros

    Allowed to work independently with minimal supervision.

    Cons

    Leadership too caught up in Corporate politics.

    Advice to ManagementAdvice

    Take employee survey feedback into consideration and act on it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Hard work with little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III
    Former Employee - Customer Service Representative III

    I worked at TriWest Healthcare Alliance full-time (more than 3 years)

    Pros

    Supportive team of people on the front line level.

    Cons

    No management support. Micromanagement of front line people a complete waste of time. Time that would have been better served in resolving issues for our military and their families. Gossiping about employees during supervisor meetings was completely inappropriate.

    Advice to ManagementAdvice

    Upper management needs to focus on what your mid-level managers are doing. Accountability should flow both ways. Listen to your annual employee reviews. Your front line people know what we're talking about because we're the ones doing the work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    The best company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at TriWest Healthcare Alliance full-time (more than 3 years)

    Pros

    I can only speak for IT - but from the CIO to the helpdesk this is the best group of people I've worked with in the 15 years I've been in the industry. Dedicated, smart, flexible, agile and firednly. There is a real corps de esprit here, people have each others backs.

    Flexibility is encouraged; technologies are not heavily siloed, and if you have a willingness to learn and embrace technology, that curiosity and hunger is rewarded here. I couldn't ask for more professionally.

    Cons

    The occasional 80 hour week or insane deadline, but thats every med to large IT shop anywhere.

    Advice to ManagementAdvice

    Pay us more :)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TriWest Healthcare Alliance full-time (more than 5 years)

    Pros

    Great Environment to work in

    Cons

    Government Contracts only line of business

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Patient Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Services Representatives in Puyallup, WA
    Former Employee - Patient Services Representatives in Puyallup, WA

    I worked at TriWest Healthcare Alliance full-time (less than a year)

    Pros

    I loved setting appointments for veterans, helping them when I could.

    Cons

    They had very few resources to allow us to help the vets. They are given one voucher or authorization at a time. If the doctor thought they needed more, a new voucher was needed from the V.A. This could take weeks or months. All we could tell the vet was to keep waiting. If a vet lived too far from someone in our network or had a provider outside their network they just send it back to the V.A. We were not allowed to tell them about resources they had that dramatically cut vet wait times. I'm still not sure why. They also aren't a family friendly company. Very strict and unfeeling when it comes to employee needs outside work. I got tired of having to say no and sorry to vets when I knew there were options for them. I got tired of having no one to call for emergency requests at the V.A. Very negative work environment. Uncaring and unfriendly staff. Got tired of seeing my co-parent downstairs crying due to management treatment. They also change policies every few weeks but get angry when PSR's can't keep it all straight. Leads change often, staff turns over often.

    Advice to ManagementAdvice

    If you put people on the phone to help vets, make sure you give them resources to work with. Right now, PSR's are just there to say sorry politely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Ethical, employee-focused organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Specialist in Phoenix, AZ
    Former Employee - Communications Specialist in Phoenix, AZ

    I worked at TriWest Healthcare Alliance full-time (more than 5 years)

    Pros

    TriWest embodies its mission to serve military members/families. They do a lot to engage, incentivize and reward employees. The organization is built on strong ethics.

    Cons

    Lots of bureaucracy sometimes, which can make it tough to work efficiently. Tight deadlines seem to be driven by arbitrary internal deadlines rather than customer need.

    Advice to ManagementAdvice

    Keep rewarding employees and making them part of the reason for the company's success.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Overall, a good experience.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TriWest Healthcare Alliance full-time (more than 5 years)

    Pros

    They offered opportunity for advancement.

    Cons

    It is a different company now, due to loss of contract.

  10.  

    It was good Allowed me to help Soldiers dependents while they were on assignment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Manager Liaison in Fort Leonard Wood, MO
    Current Employee - Clinical Manager Liaison in Fort Leonard Wood, MO

    I have been working at TriWest Healthcare Alliance full-time (more than a year)

    Pros

    Wasa great place to work

    Cons

    Helping Family membet of the sildiers were over seas

    Advice to ManagementAdvice

    Keep the family informed of where they are and updates to when they will be comong home.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Opportunity of a lifetime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at TriWest Healthcare Alliance full-time (more than 10 years)

    Pros

    Compensation was great, very little office politics, most believed in mission

    Cons

    Work life balance was a challenge

    Recommends
    Neutral Outlook
    Approves of CEO

Work at TriWest Healthcare Alliance? Share Your Experiences

TriWest Healthcare Alliance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.