Triage Consulting Group Reviews in San Francisco, CA

Updated August 21, 2014
Updated August 21, 2014
92 Reviews

3.8
92 Reviews
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Triage Consulting Group CEO Brian Neece
Brian Neece
62 Ratings

Review Highlights

Pros
  • Triage provides its employees with an excellent work-life balance (in 29 reviews)

  • Tons of fun stuff--happy hours, teambuilding, paid volunteer time, team events (in 9 reviews)


Cons
  • and you write and mail off close to a thousand letters to insurance companies (in 11 reviews)

  • The turnover is pretty high and there is a linear promotional track based on time spent at company (in 3 reviews)

More Highlights

47 Employee Reviews Back to all reviews

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  1.  

    VERY Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Consultant  in  San Francisco, CA
    Former Employee - Associate Consultant in San Francisco, CA

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    Flexible schedule and generous PTO (4 weeks)
    Kind and friendly coworkers
    Good location in the financial district by the waterfront
    Looks good on paper

    Cons

    **Extremely mundane and mind-numbing work** (literally everyone stares at the same screen and does the same monotonous task all day—glorified call center rep)
    Non-transferable skills (of the few skills you do learn)
    Stagnant company that is unwilling to consider change, and is not evolving to accommodate the fast-changing healthcare industry
    High lack of diversity (in regard to ethnicity/age/culture/personality)
    Lack of transparency
    Incompetent upper management: Principals often lack strong educational foundations and breadth of work experience outside of Triage. Overall, they lack the analytical skills, business acumen, and professionalism one would expect in higher management.
    Penny-pinching company (eg. red-eye flights to avoid cost of an extra night in a hotel)
    8am-6pm schedule is reasonable but not amazing
    Very high employee turnover that is applauded internally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    From the frathouse to the work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time for more than a year

    Pros

    You get significant PTO (4 wks for associates) and are encouraged to take it. The average age at Triage is 23, your colleagues will be young and attractive but immature and fratty. At the associate/sr associate level the pay is very transparent and flat. Everyone at the same level makes the same--this decreases competition and increases camaraderie. Promotions are fixed and internal, if you stay around to make it to senior associate (21 mnths), you can get project management autonomy that is unlikely to be offered anywhere else. The downside to this is that you often have very young senior associates that are not ready to lead, evaluate based on personal friendships instead of actual skill and ineffective trainers. Mentor-mentee system is helpful in helping new associates navigate the company and ask non-p.c. questions. If you are genuinely interested in healthcare reimbursement, you will learn a lot.

    Cons

    Calling Triage consulting is a stretch as you are certainly not paid like it. "Recovering underpayments" = you are a medical claim auditor. Insurance companies pay hospital claims, you vet these claims to make sure they're paid correct and pursue if they're not. This usually involves hours on the phone with outsourced call center reps. The only consulting piece is a status meeting which occurs about once a year and won't involve associates. The travel is nice but it's basically forced facetime with apathetic clients. You won't meet any c-level execs and will likely only interact with your coworkers, just in a different city. The work is repetitive and dry, hence the high annual turnover rate. There is an unspoken pressure to spend time with your team and attend company events (happy hours, trips etc..), especially during travel. This is great if you just left a frat/sorority where you don't mind spending every minute with the same people and have all events planned for you. If you prefer to separate life from work, are not single, cannot stand upper-middle-class private school culture, this is not the place for you. Even though events are 'optional', repeat absences will find themselves onto your evaluations. 98% of your work is done in a proprietary access database, meaning your skills are non-transferable and pretty much irrelevant at other companies. Evaluations are frequent and highly subjective, making it difficult to resolve conflict. Unless you display undying loyalty to Triage and unwavering peppiness, you won't make it far here.

    Advice to ManagementAdvice

    Stop recruiting under the consulting umbrella unless the day-to-day work changes. Promote based on merit rather then tenure, the ratio of capable senior associates to inept ones is laughable. Increase the pay if your want to retain top talent.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Boring work--nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Experienced Associate  in  San Francisco, CA
    Former Employee - Experienced Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    - you will make legitimate friends here at work
    - travel benefits
    - fun culture

    Cons

    - work is super boring and not very challenging, unless you call figuring out why Access isn't working challenging.....
    - company motto is " don't reinvent the wheel" which has led to the company using super old technology
    - change isn't really welcome
    - there is a lot of politics, people taking credit for other people's work
    - evaluation are usually them raising up issues that don’t matter (you didn't look happy enough with food you were served a a team event, you forgot to put a space after a comma in a report, etc) rather than actual hard contributions you made to a project
    - they expect you to be happy all the time, smiling and being happy all day while you are on hold on the phone for 80% of your day listening to terrible hold music is kind of hard to do...

    Advice to ManagementAdvice

    - incentivize your employees so they aren't complacent -a lot of people have the mindset of "What's the least amount of work I need to do to get promoted?" and most of the time it's these complacent individuals who get promoted.
    - hire diverse people, I see that you are working on it, but it can be better
    - people literally can't afford to live in the city (student loans + rent + food + commuting) with the pay you offer- I know the you say that we aren't competing with the tech industry, but we kind of are when it comes to cost of living.
    - recruit outside intelligence for higher roles in the company. For many managers/principals this is their first and only job which means very little info comes from outside the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Young and fun employees, but you're a glorified phone rep, no job variation, "up or out" culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time for more than a year

    Pros

    --- As all the other reviews say, Triage is a great first job. Employees are young and fun, there are plenty of happy hours, team events, office events, etc to transition you from college to work, and for you to become good friends with coworkers.
    -- Good work life balance. Typical work week is about 45-50 hours (8-5:30/6:00). Very rare for employees to work on the weekends, and is in no way expected.
    -- Good benefits: 4 weeks of paid time off + great health benefits and a small 401K match
    -- Plenty of classroom styled trainings. In addition, project teams are staffed in a way so that there is a trainer to help new associates.
    -- You are hired as part of a "start group," usually around 12 people in size. These folks almost instantly become your friends and support network.

    Cons

    -- Unknown to most of the company, Triage is an indeed an "up or out" company. They emphasize the promotion timeline of becoming a Senior Associate at 21 months, or a 6 month re-evaluation period afterwards if one doesn't qualify for promotion. However, it is NEVER mentioned that this is the point where they will let you go if you don't seem suitable for a senior promotion, despite good work ethics, and overall solid evaluations.
    -- The work is extremely specialized and repetitive. All associates do 90% of the same things despite project rotations. As a senior associate, you will be dealing with a lot of the same project work as well. Most employees get very bored of the repetition and complain about it all the time behind closed doors - these conversations begin as early as the third month of employment.
    -- The work is not so much consulting as it is claims auditing, as is said in other reviews. You will be researching patient hospital bills, calling insurance companies constantly, and writing pre-drafted appeal letters to insurance companies (about 80% of your work in your first year and a half). An employee could describe himself as a glorified phone representative, and it wouldn't be a big exaggeration.
    -- Other reviews have called the employee demographic similar to that of a fraternity or sorority. Diversity in terms of age, background, and education is not a strong suit here.

    Advice to ManagementAdvice

    -- Be transparent about the promotion possibilities - including the option of being let go despite generally good performance evaluations.
    -- Hire diverse talent
    -- Be very clear about job responsibilities to potential employees; manage their expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great For One Type of Person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  San Francisco, CA
    Former Employee - Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    - Great training on Access/Excel.
    - Good hours and good pay for the amount you're working.
    - Great fit for the right personality with the possibility of finding the perfect social niche for your 20's.
    - Opportunities for upward mobility very quickly within the company.

    Cons

    - Jokingly referred to by employees as "College Part II" if your college experience was filled with frat parties, tailgates and living for your nights at the clubs/bars. The company culture is very tight and very specific.
    - In the end, being smart and hard working isn't the key to getting promoted (and like many consulting firms, it's a 'move up or move out' system. If you don't get promoted within a specific time frame, you will be asked to leave the company). Whether an Associate's superior likes them on social level tends to be the most significant contribution to their evaluations, despite their professional performance.
    - The Associate work is very boring.

    Advice to ManagementAdvice

    - Please get rid of the Triage GPA as an evaluation tool if it still exists.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Strangest Two Years of My Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    * Lots of travel and rotating projects every 3-4 months; ability to learn a lot of information and get promoted quickly (although work gets monotonous fast)
    * Good work/life balance for consulting work
    * Good intentions from leadership to create a team-based, community-conscious company culture

    Cons

    * Lack of diversity and recruiting to fit a mold. If you do not fit it, you will have a hard time making friends, promoting your career, or keeping your sanity. There's a palpable cult-like feeling that extends beyond the job at the office into quasi-required happy hours and other at-work and "off campus" events. Living in (and never leaving) the Marina is basically an unspoken pre-requisite.
    * Immaturity among those promoted to Seniors/Managers. Like others have mentioned, it's like a college environment, meaning there's cliques, sorority/fraternity bonds and occasional crying in the women's restroom. Because most everyone is promoted after 21 months, and for most this is their first time managing people, there can be a lack of solid leadership on projects. Especially if you've had college jobs or previous work experience, the poor management and often immature manner of how issues/problems are dealt with can be appalling. Lots of petty finger pointing, he said/she said, passive aggressiveness and indifferent-to-poor treatment to those that aren't part of the Senior's "clique". Upper management seems to be blind to most of the day-to-day problems on projects.
    * Narrow focus. This is a niche business with most managers being promoted from within. Many managers have never had outside corporate experience, so their perspectives on healthcare, leadership, corporate culture, etc. is limited to Triage. The longer you stay, the less opportunities you will have in the long run.

    Advice to ManagementAdvice

    While hiring to fit a particular "culture" has it's strengths, consider adding more diversity to your team, as this will bring new ideas, strengths and perspectives. Especially at the managerial level, outside perspectives would be helpful. Upper management should be aware of the pettiness and favoritism happening at the day-to-day level on projects. Promotions should be based on potential to lead/manager, not just time in the position or technical skills.

    Doesn't Recommend
    Approves of CEO
  8.  

    I worked full time at Triage for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time for more than a year

    Pros

    -Fun, social group of young people
    -good work/life balance

    Cons

    -Promotions not based on merit, rather tenure
    -Incredibly dry work

    Advice to ManagementAdvice

    Keep it transparent and stop skimping on small things like casual dress, or bonuses

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good entree into healthcare and consulting but very narrow in scope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  San Francisco, CA
    Former Employee - Senior Associate in San Francisco, CA

    I worked at Triage Consulting Group full-time for more than 5 years

    Pros

    Good project management and managerial experience

    Cons

    You only experience a small sliver of the healthcare sector

    Advice to ManagementAdvice

    Expansion into other lines of business

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Not exactly what you expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Consultant  in  San Francisco, CA
    Current Employee - Associate Consultant in San Francisco, CA

    I have been working at Triage Consulting Group full-time for less than a year

    Pros

    If you are interested in Healthcare, but want to work on the business realm, Triage is a great place. However, our clients are exclusively hospitals, so there isn't much exposure to other healthcare fields. As someone who is interested in the healthcare business, I feel that I am getting a great knowlege base of how hospitals operate and generate revenue, as we work to recover lost cash from insurance companies once accounts have been written off by hospitals as uncollectable. Triage has great work life balance (M-F 8-5:30/6), the people are great and you work in teams of anywhere from 2-8 members. It is a relatively young company which makes the work day more fun. Plus the office is in San Francisco which is a great place to be right out of college. If you are on a travel project, the travel benefits are great as well.

    Cons

    On a daily basis, tasks are relatively mundane(especially as an Associate): you are on the phone with insurance companies (often time talking with offshore representatives) and in front of the computer all day (not much client interaction). Triage is not really "consulting" per say - associates and senior associates are mostly auditing and sending out bills/appeals to insurance companies for additional reimbursement. It was not what I expected when I interviewed - I was prepared for much more "consulting" rather than auditing and billing. I think that the reason Triage's attrition rate is so high is because there is not much room for growth - associates and senior associates pretty much do the same work.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Nice if you drink the Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  San Francisco, CA
    Current Employee - Associate in San Francisco, CA

    I have been working at Triage Consulting Group full-time for less than a year

    Pros

    - Rotation of projects every 3 to 4 months to keep things fresh and new
    - Lots of opportunity to receive feedback and see how your are growing professionally
    - Great place to gain technical knowledge and management skills
    - Young environment

    Cons

    - Lack of diversity, ethnicity and age wise (almost all white and in their 20s) . Also for most upper management workers , Triage has been the the first and only company they have ever worked at. There is a lack of diversity in knowledge due to that. There is VERY little outside knowledge coming into the company.
    - Really fraternity/sorority-like. If you weren't apart of a frat or sorority- be ready to feel left out often.
    - If you don't become a Triage cheerleader and drink the Kool-Aid you are looked down upon.
    - Compensation doesn't fit the cost of living in SF, unless you live with your parents or you have zero student loans, you can't survive on the salary in SF. When the avg rent in SF is more than half your monthly income, that's an issue.

    Advice to ManagementAdvice

    recruit outside of frats and sororities, acknowledge people who are intelligent and have the skill set needed to become management rather than doing it by popularity and tenure.

    Recommends
    Neutral Outlook
    Approves of CEO

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