Trident Marketing

www.tridentmarketing.com
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Trident Marketing Reviews

Updated April 9, 2015
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1.9
14 Reviews
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Recommend to a friend
Approve of CEO
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Steven Baldelli
7 Ratings

Employee Reviews

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  1. Fun Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trident Marketing

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great leadership, good pay, caring people!

    Cons

    The company has downsized considerably.

  2. Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Aberdeen, NC
    Former Employee - Sales Representative in Aberdeen, NC

    I worked at Trident Marketing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice Co-worker
    Nice and neat work environment

    Cons

    Bad training
    Pay isn't good
    Keeps things from their employers
    No room for progression

    Advice to Management

    Train your workers better

  3. Customers come first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Southern Pines, NC
    Current Employee - Customer Service in Southern Pines, NC

    I have been working at Trident Marketing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great mentality of personnel, very team driven, very little administrative overhead to get in the way of productively achieving goals.

    Cons

    A bit silo'd in departments, some us vs. them goes on.

    Advice to Management

    Consider your employees as family, and treat them as such.

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  5. Was a good company to work for it's just hanging by a thread now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DirectTv Sales in Southern Pines, NC
    Former Employee - DirectTv Sales in Southern Pines, NC

    I worked at Trident Marketing full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay was very good. The employees were so great to work with we were like a family.

    Cons

    Sometimes we didn't take breaks or lunches. There's always gossip about other employees. Too many expectations to meet sales quotas If you didn't meet the quota for that pay period the sales manager would just write you up you can only get so many until you would get fired eventually. This company doesn't care if you have a family they just care about the numbers.

    Advice to Management

    Your requirements are too high for the expectations. Better benefits. Treat your employees with dignity

  6. Was a great copany, not anymore. Hopefully Trident can become that way again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Southern Pines, NC
    Former Employee - Anonymous Employee in Southern Pines, NC

    I worked at Trident Marketing full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Trident has hard working people who care about each other. Most of the staff is willing to dig in and do what is necessary.

    Cons

    The C-Level do not appear to share the same vision and do not share any of it with most of the company. Weak operations mean that ideas are created, but nothing gets implemented. Sales leadership is disconnected with the floor.

    Advice to Management

    Make people think they be safe in speaking up.

  7. No Room For Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trident Marketing full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay was decent but getting a raise was like pulling teeth.

    Cons

    No chance to get ahead...

    Advice to Management

    Share the love in the upper ranks. You find ways to create positions for others why not for those who have been loyal and show the ability to do more.

  8. Disorganized management. Scammy sales tactics. Terrible pay. No direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trident Marketing

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    None at all. I would highly recommend not working for this company, unless you enjoy answering phones for a living.

    Cons

    Everything; management, pay, organization, direction, sales tactics, no room for growth, scammy, corporate goal is to "acquire customers" in an unethical fashion.

    Advice to Management

    Start over.

  9. Helpful (1)

    Boiler Room

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales in Morrisville, NC
    Former Employee - Inbound Sales in Morrisville, NC

    I worked at Trident Marketing full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    not one good thing about this place

    Cons

    everything, including management, salary, atmosphere (Rap music overhead), screaming at employees to get credit cards

  10. not much oppurtunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trident Marketing full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    paid training, pto, call center experience

    Cons

    you get paid more in training then when you actual answer the phones for them. compensation plan constantly changing. high turn over rate. dirty bathrooms.

    Advice to Management

    treat your employees right so you dont have to constantly hire new ones.

  11. Helpful (1)

    Would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DirectTv Sales in Southern Pines, NC
    Current Employee - DirectTv Sales in Southern Pines, NC

    I have been working at Trident Marketing full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Overall middle management, i.e. supervisors, team leads, are OK. Aside from the people, there are no pros to this company. Would recommend looking at other options first

    Cons

    The training could easily be completed in one week. As far as benefits, there are very few. No discounts on service, a slight shipping discount for equipment, however in your first day or two you will likely have a "green customer" on the phone who will also be given no shipping. The "insurance" is a mini-plan through cigna, so it will only cover very few things, nothing major, and not a good option for families with health conditions. Your schedule will be five days one week, six days the next week, mandatory overtime. Also, do not plan on getting any breaks. Although they say you get two 15 minute breaks and a 30 minute lunch, most of the time as soon as you go onto a break people start yelling "manage your labor" which means go outside an tell everyone to come back in and get on the phones. Your lunch will not be on schedule, often Monday/Tuesday do not plan on going to lunch, they will give you pizza to eat between phone calls. You will hear about "people making $75,000+ per year" but you will not hear that those people often work 10+ hours per day everyday, literally EVERY day. You will not receive any commission except for $3-6 per internet deal, if you fail to meet 40 deals in a two week period. Last pay period only 15 out of 60 sales agents got commission. Several have not ever received commission and have been working since December or earlier, despite many having prior sales/commission experience. Furthermore, there is no way to dispute/recover sales which have been stolen by other people on the floor. The environment can easily be compared to scenes in "Boiler Room", people yelling about sales/numbers/stats, using microphone/pa system, all while you are on the phone trying to talk to a customer who can hear everything going on in the background. Meanwhile, the overall running of the sales floor is poor at best. All in all, it's a lot of stress and chaos for $8 per hour.

    Advice to Management

    Treat employees better. Respect their personal time. Worry more about their welfare/stress levels than "calls in the queue". Offer better benefits. Provide some reason to come to work other than the outside chance at hitting commission. Set commission expectations at a level than can be achieved in a 40 hr work week and not need to work/stay away from family in order to make a decent living.

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