Trident Marketing
1.8 of 5 9 reviews
www.tridentmarketing.com Southern Pines, NC 150 to 499 Employees

Trident Marketing Reviews

Updated Jun 26, 2014

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1.8 9 reviews

                             

0% Approve of the CEO

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Steven Baldelli

(3 ratings)

25% of employees recommend this company to a friend
9 Employee Reviews
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    No Room For Growth

    Anonymous Employee (Current Employee)

    ProsThe pay was decent but getting a raise was like pulling teeth.

    ConsNo chance to get ahead...

    Advice to Senior ManagementShare the love in the upper ranks. You find ways to create positions for others why not for those who have been loyal and show the ability to do more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Disorganized management. Scammy sales tactics. Terrible pay. No direction.

    Anonymous Employee (Former Employee)

    ProsNone at all. I would highly recommend not working for this company, unless you enjoy answering phones for a living.

    ConsEverything; management, pay, organization, direction, sales tactics, no room for growth, scammy, corporate goal is to "acquire customers" in an unethical fashion.

    Advice to Senior ManagementStart over.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Boiler Room

    Inbound Sales (Former Employee)
    Morrisville, NC

    Prosnot one good thing about this place

    Conseverything, including management, salary, atmosphere (Rap music overhead), screaming at employees to get credit cards

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not much oppurtunity for advancement

    Anonymous Employee (Former Employee)

    Prospaid training, pto, call center experience

    Consyou get paid more in training then when you actual answer the phones for them. compensation plan constantly changing. high turn over rate. dirty bathrooms.

    Advice to Senior Managementtreat your employees right so you dont have to constantly hire new ones.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Would not recommend

    DirectTv Sales (Current Employee)
    Southern Pines, NC

    ProsOverall middle management, i.e. supervisors, team leads, are OK. Aside from the people, there are no pros to this company. Would recommend looking at other options first

    ConsThe training could easily be completed in one week. As far as benefits, there are very few. No discounts on service, a slight shipping discount for equipment, however in your first day or two you will likely have a "green customer" on the phone who will also be given no shipping. The "insurance" is a mini-plan through cigna, so it will only cover very few things, nothing major, and not a good option for families with health conditions. Your schedule will be five days one week, six days the next week, mandatory overtime. Also, do not plan on getting any breaks. Although they say you get two 15 minute breaks and a 30 minute lunch, most of the time as soon as you go onto a break people start yelling "manage your labor" which means go outside an tell everyone to come back in and get on the phones. Your lunch will not be on schedule, often Monday/Tuesday do not plan on going to lunch, they will give you pizza to eat between phone calls. You will hear about "people making $75,000+ per year" but you will not hear that those people often work 10+ hours per day everyday, literally EVERY day. You will not receive any commission except for $3-6 per internet deal, if you fail to meet 40 deals in a two week period. Last pay period only 15 out of 60 sales agents got commission. Several have not ever received commission and have been working since December or earlier, despite many having prior sales/commission experience. Furthermore, there is no way to dispute/recover sales which have been stolen by other people on the floor. The environment can easily be compared to scenes in "Boiler Room", people yelling about sales/numbers/stats, using microphone/pa system, all while you are on the phone trying to talk to a customer who can hear everything going on in the background. Meanwhile, the overall running of the sales floor is poor at best. All in all, it's a lot of stress and chaos for $8 per hour.

    Advice to Senior ManagementTreat employees better. Respect their personal time. Worry more about their welfare/stress levels than "calls in the queue". Offer better benefits. Provide some reason to come to work other than the outside chance at hitting commission. Set commission expectations at a level than can be achieved in a 40 hr work week and not need to work/stay away from family in order to make a decent living.

    No, I would not recommend this company to a friend

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    Results Based Compensation

    Inbound Sales (Former Employee)

    ProsAbility to make decent money if you study hard and develop a rapport with your clients. Challenging, fast paced and potentially rewarding.

    ConsA few sales a day does not qualify you for commission and less than 50 sales a month will have you making minimum wage. For those uninitiated, the competitiveness can prove crippling and lower morale.

    Advice to Senior ManagementSupply benefits and more of a safety net for those who find it difficult at first. It's extremely difficult to stay motivated when you aren't making sales goals, let alone money.

    Yes, I would recommend this company to a friend

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    Have Fun, Make Money...sort of.

    Anonymous Employee (Current Employee)
    Southern Pines, NC

    ProsThe atmosphere at the company is great! Everyone is more than happy to help you grow the skills you need to help you succeed. Lots of team building! Promotes from within the company.

    ConsIncome is much lower than it would be anywhere else in the same field of work...Senior management encourages you to take on more responsibilities while cutting those that can't but income doesn't go up. Employees self-improvement drive stagnates year over year and some employees grow very bitter. Employment is varied only because it seems like there is a revolving door when they hire-fire ever few months.

    Advice to Senior ManagementPay your people what they are worth so they won't leave left and right. No matter how great the environment is--it won't keep the bills paid or keep people from seeking better employment.

    Yes, I would recommend this company to a friend

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    they hire anyone

    Inside Sales (Former Employee)
    Southern Pines, NC

    Prosdecent sales experience, team leads and team managers are helpful and friendly.

    Consupper management doesnt care about people on the sales floor at all. seems like every other week they are changing the commission scale so people cant make as much money. no benefits and the "medical insurance" is total crap.

    Advice to Senior Managementstart taking better care of your employees and you might see better results.

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    good atmosphere, but the pay is horrible

    Inbound Sales Representative (Former Employee)
    Morrisville, NC

    ProsOnly if you have not job and are unemployed, but the staff manangement are friendly

    Consthe pay is 8 an hour or commission unlike most sales jobs in the area; their report system is also flaw which at times cause people to look as if they have a low productivity even if they are on the phone like they are supposed to be. They take 30 percent of people's pay if they have a low productivity. In fact, I lost over 300 dollars due to that even after i came in and worked to try to get it up. The Whole day it kept changing and continued to do so the next day, when i was not working. no one tried to fix the problem. If you have a family to feed, then Trident is not the place for you!

    Advice to Senior Managementfix your flawed systems

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Trident Marketing reviews and ratings — including employee satisfaction and approval rating for Trident Marketing CEO Steven Baldelli. All 9 reviews posted anonymously by Trident Marketing employees.