TripAdvisor Reviews in Boston, MA

Updated October 9, 2014
Updated October 9, 2014
191 Reviews
3.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
150 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable (in 29 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

106 Employee Reviews Back to all reviews

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  1.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    Amazing benefits including free healthcare, gym reimbursement, shuttles from Central and Kendall Square, free snacks, and much more

    Cons

    Not many, but some might pop up with the continued rapid expansion of the company. So far, so good with work-life balance.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    So much potential but unhealthy work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Newton, MA
    Former Employee - Anonymous in Newton, MA

    I worked at TripAdvisor full-time (more than 5 years)

    Pros

    Fun subject matter, consumer recognized brand

    Cons

    Poor talent management, micro-management from the top leads to lack of empowerment, limited career growth opportunities, lack of integrity and honesty throughout management, very poor recruitment.

    Generally - the company is laughably out of touch with current employees and culture - just one read of all the HR responses on Glassdoor touting access to the CEO and that Trip still operates nimbly and like a start up highlights this complete lack of understanding ...It's NOT a start up anymore - it's a 1500+ person company, and the CEOs door is NOT open - and nor should it be. That's the whole POINT of management in large companies, something that Trip now is.

    Trip was once a great company but unfortunately, it has not scaled well. First step in solving this is to stop pretending that all 1500+ employees have access to the CEO to give feedback and stop implying that it's the employees fault the company is poorly run. Listen to the reviews and use the feedback to make some speedy changes to your people management.

    Advice to ManagementAdvice

    Create significantly more oversight of senior management to ensure integrity and honesty in upper ranks. Recognition for projects well done not properly distributed and not accurately attributed to key contributors creates mistrust and low morale. Invest in management programs to build leaders within the company and train current managers to professional status. Invest in support teams for your leaders.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Great people to work with - Terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor full-time (more than 5 years)

    Pros

    Great benefits
    Good work-life balance
    Friendly colleagues
    Free lunches 3 times/week and free snacks

    Cons

    HR is corrupted. Even if you provide evidence that your manager is being unfair, plays favorites, manipulates official documents (eg. performance reviews), creates a hostile environment by talking behind your back with your team mates (and is caught doing so), HR does NOTHING about it!! If you don't want to be emotionally abused or bullied, then stay away from this company, well, unless you are good friend with your manager.

    Advice to ManagementAdvice

    Provide proper training to your HR department. What you have allowed managers do to their subordinates is outrageous! Instead of checking the stock market, take a walk in your alleys and make sure the people who made your company successful (those who've been there since the beginning!) are treated fairly and with the respect they deserve

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    Don't ruin your career by working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Great benefits
    very flexible
    some great people

    Cons

    no room for growth
    too flexible - ruins good work habits
    management is seriously bad in a lot of groups
    company is all about the best and the brightest without building a strong foundation first
    CEO has no business sense and lucked into this, his words
    bad employees were allowed to bully people and nothing is done about it

    Advice to ManagementAdvice

    Clean house at the top
    look within to find great talent, they know your business and have lots of ideas
    speed doesn't win, seriously, it doesn't
    build you business, don't run around like you have ADHD
    create accountability
    get rid of those people who make others miserable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    No a good career move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager in Newton, MA
    Former Employee - Business Development Manager in Newton, MA

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable

    Cons

    There is no flow of information, no transparency and if you are not at the top of the food chain of management it's as if you don't exist

    Advice to ManagementAdvice

    Read these reviews and listen to what people are saying. You can only stay arrogant for so long before the way you treat people catches up with you.

    Have a conscience

    Doesn't Recommend
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thank you for your candid review. It’s concerning to hear that you feel like we value arrogance over humility. One of our core values is moving fast. Part of this is being humble enough to know when ... More

  7.  

    Treats people really well, limited opportunities for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time

    Pros

    Great place to work, as it's a culture that cares if you get your work done, but lets you have a good time while doing it. Camaraderie is great within teams, and collaboration between teams is getting better. Very flexible for work/life balance.

    Cons

    Not a ton of opportunities for growth, communication between teams could use improvement

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 21 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Newton, MA
    Current Employee - Sales in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your candid feedback. We recognize that change can be hard, especially when it comes with shifts in leadership and priorities. However, within a speed wins culture, there’s a continuous ... More

  9. 5 people found this helpful  

    Great business, 'OK' Engineering culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II in Newton, MA
    Former Employee - Software Engineer II in Newton, MA

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Many promotion and raise opportunities if you do great work. Many smart people to learn from.

    Product is getting better and better. Business is doing very well. You will learn many interesting things about running a large website.

    Company favors incremental changes with metrics and emphasizes speed to market.

    Cons

    Nearly impossible to do an overhaul of a major page or a component, because it's so metrics driven. But it does happen sometimes, if the person pitching the idea is persuasive enough.

    Related to the previous point, it's hard for designers and engineers to innovate and get company to invest on various ideas so they keep those to themselves. This is reflected by low hackweek participation rate and low activities in open source community and local tech events.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Specialist in Newton, MA
    Current Employee - Content Specialist in Newton, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Tons of great benefits, flexible schedule, relaxed work environment. TA is a company that understands the needs of your personal and family life, and is very flexible when situations arise. Exciting to work for a company that is still growing and has so much room to grow.

    Cons

    I honestly can't think of any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Work/Life Balance in a "Speed Wins" Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Content Specialist in Boston, MA
    Current Employee - Senior Content Specialist in Boston, MA

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    The work environment is very collaborative and enjoyable. The company truly cares about their employees and offers great benefits. Everyone at this company is incredibly smart and you will learn something new from your peers every day. Things move very fast at TripAdvisor as the company still tries to keep its "start-up like feel" even though it is well beyond that point. Despite the "Speed Wins" Motto, this company promotes a great work-life balance and encourages its employees to travel and have fun.

    Cons

    If you are looking to grow laterally or switch tracks within the company it can be harder to do than at other companies. They offer classes in other areas to encourage their employees to grow, but in terms of making an actual title/role switch it seems hard to do.

    Recommends
    Positive Outlook
    Approves of CEO

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