TripAdvisor Reviews

Updated March 23, 2015
7 reviews filtered by
  • Oxford, England (UK)
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3.2
7 Reviews
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
3 Ratings

7 Employee Reviews

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  1. Helpful (1)

    Very nice company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Current Employee - Anonymous Employee in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salary, independence, friendly working atmosphere, great beneftis

    Cons

    sometimes decision making process takes ages...

  2. Helpful (5)

    Working more than 2 years at the sales division at the Oxford branch office and ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Executive in Oxford, England (UK)
    Former Employee - Telesales Executive in Oxford, England (UK)

    I worked at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits to bring you in
    You can find excellent people who eventually will leave this company.

    Cons

    Poor coordination on the information disclosed from the marketing dpt to clients and sales dpt..

    Speed wins culture can have impact connotations such as the White Star Line,and the Titanic ..the fast you go eventually you will hit the iceberg so guess your conclusion.

    The company can promise you a good level of income which in reality is not easy to achieve due poor management procedures or inexperience team leaders.

    There isn't a clear best practice as there is too much favoritism among some 'friends' within the sales team division from which it creates a level of unfairness.

    From the sales perspective the customer support efforts are not fast enough neither brings satisfaction to the clients who in time will come back to you very disappointing as you can't go beyond.

    There is an existent disparity on the dynamics and pressure between the acquisition dpt and renovation team.

    Too much centralize decision from head office doesn't bring value to the UK office.

    No available opportunities to move between divisions and learn more from this company. and subsidiaries.

    At least for the Tele Sales division level this is not a job for some one who have very good sales experience as soon or later you will realise that the present product service needs more attention. Your values at some point can be compromised.

    Advice to Management

    Management needs urgently to identify motivational strategies to keep sales agents highly driven. This strategy cannot sorely be related about money incentives if you reach a target as it has shown doesn't work for everyone.

    Present sales manager needs to be more proactive instead of sending emails back and forth from head office, it needs to hold at least an open session to all sales members to keep the sales division up front. and motivated.

    Best practice needs to be enforce among country groups and Team Leaders.

    Team Leaders urgently need more training in terms of managing people.

  3. Helpful (3)

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Oxford, England (UK)
    Former Employee - Sales Agent in Oxford, England (UK)

    I worked at TripAdvisor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Excellent location, brilliant environment

    Cons

    - very stressful job
    - disrespect to sales agents
    - poor internal communication

    Advice to Management

    - Treat your sales agent as a mature

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your feedback and I’m sorry to hear that you did not have a positive experience at TripAdvisor. We welcome feedback as an organization, and do try to make improvements based on the ... More

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  5. Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people, they are simple amazing! Very nice office.

    Cons

    Not carrer oportunities in another countries. All Europe, middle East and Africa is done from Oxford and London offices.

  6. Helpful (3)

    Good benefits but salary could be more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    You get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    Cons

    Salary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to Management

    Listen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.

  7. Fun enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Oxford, England (UK)
    Current Employee - Telesales in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good pay
    good incentives
    good staff parties

    Cons

    the job's enjoyability decreases as the telesales team grows in size
    all the cons of any sales job
    being away from the HQ in London

    Advice to Management

    -

  8. Helpful (1)

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Oxford, England (UK)
    Current Employee - Account Manager in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to Management

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

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