TripAdvisor Reviews

Updated May 26, 2015
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3.2
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
4 Ratings

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • Free lunch, unlimited free snacks, great italian coffee machines all over the bldg and refrigerators stocked with every drink imaginable (in 31 reviews)

Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Helpful (7)

    Good company that has grown to an unfairness & unacceptable dimension.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BL Sales in Oxford, England (UK)
    Former Employee - BL Sales in Oxford, England (UK)

    I worked at TripAdvisor full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I was part of the small team that contributed and saw the Oxford office successfully grow to become what it is today. I woke up each day happy to go to work. I loved my job and customers. I can proudly say I had a very low rate of cancellation of completed sales/orders.

    All around great atmosphere, great managers (to a certain degree only!). These sales managers are flexible with you only if you perform well. So this was at my advantage and I made most of it.

    Coworkers are generally good although lots of moaning about everything. Don't listen or just pretend to follow but don't follow. At the end of the day if you're a positive person, no coworker's negative mind can bring you down.

    Fresh office, everybody is generally cool. I laugh and joke a lot and I've always tried to give everybody that vibe and energy. Can't work with sad and ungrateful people.
    My daily thinking was: "We've to spend the next 10 hours together... yeah..let's rock it!"

    Cons

    Low salary: But you can top it up by exceeding your given targets...

    Sometimes salaries & bonuses were not paid on time. Imagine if you have bills to pay...

    High percentage of unfairness: I would not put race into this as I believe this has nothing to do with this. But after working for this company for more than 3 years, ALWAYS exceeding their sales targets & focusing on total customer satisfaction and maintaining the lowest cancellation percentage as possible (tracked!), still I was never promoted.
    One of the team-lead purposely leaked the name of the person she wanted in her team. It was not me but a person who performed less than me and was at the company less time than me.
    The thing that I never understood is "Why create an internal job advert when you know your preferences?".

    No clear or possible career growth within the company: You've got to be a "friend of" to get promoted.

    They like sending "fake" internal roles and take from outside. When they have a clear idea of who they want in a particular team, others are lured to believe in the next opportunity.

    Strange and unhelpful HR team: A coworker expressed her concerns to HR, this person was sacked like a dog.

    Continuous and unexpected changes: Could be good or bad. But I was happy with this.

    instability: People come and go continuously, even at senior managerial level. Not a good sign for a stable company.

    While working as a talent supplier my point of contact was miss xxx this person made my job harder. She clearly did not want me to work with her or for the best interests of the company as she made everything hostile for me. She would set up appointments/interviews with my candidates and not call them. She did not care...
    But because I loved TripAdvisor so much, I would cover up and take the blame so candidates would not know.
    She clearly did not like me, It took her 3 months to send me the contract, and only after my ex-manager's push!
    When asked why she was treating me this way, she could not even give a proper answer. Poor ex-managers could not help on this occasion. Because of her, this time around I had no other chance but to turn the TripAdvisor page for good.
    This girl acted like it was her dad's company. Sad!

    Do I recommend this company? Make your own decision. Nobody loses, you either win or you learn.

    Advice to Management

    To my knowledge TripAdvisor is going strong. Would my advice make a difference? I don't think so.
    I am happy just to think that I did my best while there and tried to do my best while working as an agent too. Not a particular advice to give to management, do what best for the company.


  2. Helpful (2)

    Very nice company to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Current Employee - Anonymous Employee in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salary, independence, friendly working atmosphere, great beneftis

    Cons

    sometimes decision making process takes ages...


  3. Helpful (7)

    Working more than 2 years at the sales division at the Oxford branch office and ..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Oxford, England (UK)
    Former Employee - Telesales Executive in Oxford, England (UK)

    I worked at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits to bring you in
    You can find excellent people who eventually will leave this company.

    Cons

    Poor coordination on the information disclosed from the marketing dpt to clients and sales dpt..

    Speed wins culture can have impact connotations such as the White Star Line,and the Titanic ..the fast you go eventually you will hit the iceberg so guess your conclusion.

    The company can promise you a good level of income which in reality is not easy to achieve due poor management procedures or inexperience team leaders.

    There isn't a clear best practice as there is too much favoritism among some 'friends' within the sales team division from which it creates a level of unfairness.

    From the sales perspective the customer support efforts are not fast enough neither brings satisfaction to the clients who in time will come back to you very disappointing as you can't go beyond.

    There is an existent disparity on the dynamics and pressure between the acquisition dpt and renovation team.

    Too much centralize decision from head office doesn't bring value to the UK office.

    No available opportunities to move between divisions and learn more from this company. and subsidiaries.

    At least for the Tele Sales division level this is not a job for some one who have very good sales experience as soon or later you will realise that the present product service needs more attention. Your values at some point can be compromised.

    Advice to Management

    Management needs urgently to identify motivational strategies to keep sales agents highly driven. This strategy cannot sorely be related about money incentives if you reach a target as it has shown doesn't work for everyone.

    Present sales manager needs to be more proactive instead of sending emails back and forth from head office, it needs to hold at least an open session to all sales members to keep the sales division up front. and motivated.

    Best practice needs to be enforce among country groups and Team Leaders.

    Team Leaders urgently need more training in terms of managing people.


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  5. Helpful (4)

    Very stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Oxford, England (UK)
    Former Employee - Sales Agent in Oxford, England (UK)

    I worked at TripAdvisor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Excellent location, brilliant environment

    Cons

    - very stressful job
    - disrespect to sales agents
    - poor internal communication

    Advice to Management

    - Treat your sales agent as a mature

    TripAdvisor Response

    Oct 9, 2014Director of HR

    Thanks for your feedback and I’m sorry to hear that you did not have a positive experience at TripAdvisor. We welcome feedback as an organization, and do try to make improvements based on the ... More


  6. Nice company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people, they are simple amazing! Very nice office.

    Cons

    Not carrer oportunities in another countries. All Europe, middle East and Africa is done from Oxford and London offices.


  7. Helpful (3)

    Good benefits but salary could be more competitive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    You get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    Cons

    Salary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to Management

    Listen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.


  8. Fun enough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales in Oxford, England (UK)
    Current Employee - Telesales in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good pay
    good incentives
    good staff parties

    Cons

    the job's enjoyability decreases as the telesales team grows in size
    all the cons of any sales job
    being away from the HQ in London

    Advice to Management

    -


  9. Helpful (1)

    Not bad, but could do better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Oxford, England (UK)
    Current Employee - Account Manager in Oxford, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to Management

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.



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