TripAdvisor Reviews

Former Employee – worked at TripAdvisor full-time for more than a year

Pros – Friendly working environment, Employee are helpful and friendly to each other

Cons – The website has been the same for many many years, a little slow in the innovation side

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at TripAdvisor full-time for more than 3 years

Pros – Great company, great product, strong engineering and marketing.
Amazing volume in terms of traffic on the site
CPC is a great business model for Trip
Free lunches and lots of snacks!

Cons – As many have mentioned in the reviews on Trip, HR continues to be an area of development for the company. The level of confidentiality, professionalism, retention, organizational development, learning and development, and performance management is below average at best. If Trip is going to be world class, the HR team needs immediate improvement. Yearly salary increases were well below industry standards, which is strange because Trip is doing very well financially, and expects a LOT from the employee base.

Advice to Senior Management – Re-org or replace HR with more senior talent and invest in that talent

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at TripAdvisor full-time for less than a year

Pros – Great work/life balance.
Fun culture.
Nice facility.
Pay was okay.

Cons – Location. The headquarters is in a suburb of Boston. Hard to get cabs, and not a lot to do in Newton, MA.
Too many temps. They have 100+ temp employees who seem like a subculture in the company. Also, they are all hired through PSG who doesn't seem to treat them fairly.
Salary is mediocre at best for anyone who is not in sales or an engineer.
Facilities and Admin have a "good ole boy" mentality that is opposite of the rest of the company.
The country music they play at reception seems out of place at a travel/tech company.

Advice to Senior Management – Get a new staffing agency asap.
Upgrade reception so it represents the company more adequately.
Integrate the temporary employees into the culture more.

Yes, I would recommend this company to a friend

Former Employee – worked at TripAdvisor full-time for more than a year

Pros – - Well known brand
- Good employee perks, e.g. $250 yearly personal travel stipend

Cons – - Leadership is not focused on coaching, developing career paths, or skill building
- Environment can be stressful
- Everyone does administrative work - "all hands on deck"
- Coordinating over global time zones is difficult and often it takes days/weeks to receive an answer to a simple request
- Projects require several levels of red tape, approvals, edits. The "Speed Wins" mentality does not ring true here
- PR department has suffered a retention problem - 5 employees resigned in 12 months

Advice to Senior Management – Hire a VP in the U.S. who has strong management experience and can be accessible to the team. Someone who can LEAD, not just execute. Hiring a new junior PR assistant to offload some of the administrative work wouldn't be a bad idea either.

No, I would not recommend this company to a friend

Former Employee – worked at TripAdvisor full-time for more than a year

Pros – Work environment is comfortable, people are friendly and the work is challenging. The company is always looking for new things to do and quick implementations to get things going.

Cons – Speed doesn't win in all departments. Unfortunately this mantra is carried over to too many things which can lead to rushed results and poor planning. Hiring for senior positions is typically done from BIG companies. Not a lot of promotion from within for Director VP etc...

Advice to Senior Management – Keep up the good work focusing on the customer needs. Keep innovating, but look inward for talent and create that HR training program that has been discussed for 3 yrs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at TripAdvisor full-time for more than a year

Pros – As an engineer I actually enjoyed the requirement for all code to be peer reviewed. You can learn faster and you know that everything going out the door is quality work. The benefits package is excellent. I loved the recreational travel reimbursement.

Cons – The only con would be that there is no longer a dedicated UI team. Each engineer is responsible for their own UI with varying results. My understanding is they broke up the UI team a few years ago in favor of the "speed wins" mantra.

Advice to Senior Management – The website could benefit from a dedicated UI team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at TripAdvisor full-time for less than a year

Pros – Flexible work schedule
Innovative/ Smart coworkers
Free lunch/ snacks / beverages
Shuttle service from the T
Travel benefits
Fitness reimbursement
On-site gym
Good work/life balance

Cons – It would be easier to get to if the office was downtown or closer to the T, but the shuttle service helps with the commute.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at TripAdvisor full-time for more than 3 years

Pros – There really are amazing benefits from snacks, lunch, and lots of games. My team also had a great vibe and I really felt that everyone genuinely cared about each other.

Cons – The management never sticks to a decision and there is a lot of politics at mid to upper management level. This was very frustrating when you were trying to work on a project.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at TripAdvisor full-time for less than a year

Pros – The people are wonderful - very friendly, very helpful. People smile when you look at them. You can walk through the halls and see people laughing and talking and collaborating and genuinely seem happy to be working.

Cons – Outgrowing the space rapidly, can be a bit noisy in all the cube areas but sounds like that is being addressed

Advice to Senior Management – Would be nice to have one of two of the folks on the senior management make a quick "guest" appearance in the orientation program.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at TripAdvisor as an intern

Pros – Most of the company is very young cause they hire from a lot of nearby universities

Cons – The HQ is in Newton, which is where I worked. There is not much to do around that area.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company