TripAdvisor

www.tripadvisor.com

TripAdvisor Reviews

Updated February 23, 2015
Updated February 23, 2015
212 Reviews
3.5
212 Reviews
Rating Trends

Recommend to a friend
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
163 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A good Place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (less than a year)

    Pros

    Good benefits and a strong salary even for entry level positions. The free lunch 3-4 times a week is good plus the unlimited snacks and drinks. A nitpick here is that they tend to restock the drinks nobody likes and cycle out the ones that I like and are gone.

    Developing is fast paced and changes can be shown to others very quickly after completion. This is a full stack development which allows for all engineers make their own design decisions for the implementation. There is good communication with the product managers which allows the engineer to give a fair amount of input.

    The people at the company are awesome. The culture tends to be laid back in the teams and the environment promotes asking other engineers for help on difficult sections.

    There are a bunch of training classes for spoken languages and other trainings. However they are not easily accessible or I never felt that they were easy to seek out. It would be better if fewer were offered at a time and have a visible place to access and sign up. There is some support for this but it could be better.

    There are plenty of things to do at the office, including video games, board games and a foosball table. But aside from the foosball table, these get rarely used if at all.

    Cons

    Mobility within the company is difficult. In order to switch teams or offices you need to be excellent at your current position. The culture for this is one of blame. Bugs you introduce are tracked and remembered indefinitely. These all detract from the excellent rating. This is a serious problem, if you are placed on a product that doesn't interest you, it is difficult to excel and switch to another part.

    Work life balance is not the greatest. Engineers are advised that 40 hours is the minimum, and working beyond that is a good way to show their exceptional work.

    The code base is not in the best state. Code is often copied and pasted which leads to errors or outdated code permeating the entire website. Encapsulation is not very well achieved because of this. Similarily the opposite can occur, where several different ways of doing the same thing are implemented as part of different projects which introduces inconsistencies. Code is rarely cleaned up, however there seems to be a push to do more cleanup projects.

    Advice to ManagementAdvice

    Give measurable goals and expectations for the employees. Give career advancement classes to the non managers and give incentives to do so. Promote a better culture where non-engineering tasks can be accomplished. This can be done by giving recommended break times or moving the entertainement stuff to a more accessible area.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Used to have a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (more than a year)

    Pros

    -- Coworkers are very intelligent
    -- Flexible work schedule
    -- Standard perks -- beer and wine at happy hour, foosball table and video games, food all the time
    -- About to move into a giant new headquarters

    Cons

    -- Engineering culture has become very fragmented. In the years since I started, the social community has faded and it's harder to connect with engineers outside of your team.
    -- It's harder than it should be to switch teams, and hard to figure out how to advance your career.

    Advice to ManagementAdvice

    Do more to promote community among the engineering teams. Teams feel more isolated and less cooperative than they used to. Maybe provide mentors for new employees to introduce them to the culture and help them make connections to the established personalities -- it's very hard to get on the good projects or advance within the company without those connections.

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Great company. I had the chance to work with great people and a chance to meet some great people. I recommend it to those looking for a start!

    Cons

    I do not think the growth was very rapid in terms of moving up in employment. It is a great place to start, but I will not be here for 10 plus years.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Amazing community and work atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern - Hourly in Newton, MA
    Former Employee - Intern - Hourly in Newton, MA

    I worked at TripAdvisor

    Pros

    Great office culture with free lunches, snacks, and activities. Everyone seems happy to be at work and excited to be there.

    Cons

    Communication between departments can be difficult.

    Advice to ManagementAdvice

    Keep on talking with your employees and focusing on the amazing culture

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    TripAdvisor among the best in tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Marketing Manager in Boston, MA
    Former Employee - Email Marketing Manager in Boston, MA

    I worked at TripAdvisor full-time (more than a year)

    Pros

    Work-life balance is highly valued and actually achieved, unlike many tech companies who talk the talk but do not walk the walk.

    Cons

    Upward growth potential, no career track per se.

    Advice to ManagementAdvice

    Keep including us in your plans and share the successes and failings openly, as is already being done.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Nice benefits and salary
    They have nice working environment
    Everyone is friendly

    Cons

    There is nothing negative about this company

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    More..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Great company feel - they plan a lot of activities for the employees and make sure you have everything you need in house.

    Cons

    Low salary - they really don't pay enough for employees to be able to afford living near the office/Boston - people live hours away and commute due to low salary.

    Advice to ManagementAdvice

    Figure it out!!

    Recommends
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Excellent company with fantastic people, but satisfaction depends upon your role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Specialist in Newton, MA
    Former Employee - Content Specialist in Newton, MA

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    The company offers excellent benefits, encourages personal growth, and sees genuinely invested in their employees' development and happiness. Overall, the company is comprised of whip-smart, innovative people who are fully engaged in their job and the company's success.

    Cons

    Adequate compensation and personal satisfaction varies from department to department. If you are an engineer, it seems you are catered to and are the top priority at the company. If you originate in a different department, however, your experience may be very different. It will also vary depending on whom is guiding your team.

    Advice to ManagementAdvice

    Management tries very hard to maintain an open line of communication with employees and encourage innovation, but I think the "boots on the ground" employees, such as those who work on actual reviews, are often overlooked and the true potential of each individual can go unrecognized and untapped. Perhaps, more time with lower level employees would assist in strengthening that communication and open up new possibilities for innovation and growth.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company that is rapidly growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Advertising Solutions in Newton, MA
    Former Intern - Advertising Solutions in Newton, MA

    I worked at TripAdvisor as an intern (less than a year)

    Pros

    The culture was great and they have a lot of young employees. One of the benefits for full time employees is they get 4 "summer Fridays" during July or August.

    Cons

    They are growing quickly, and they can't hire fast enough. Therefore current employees are left with a lot of work, and sometimes long hours.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 11 people found this helpful  

    Good place for a starting engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    --Development--
    For engineers who are just entering the workforce, TripAdvisor is an awesome place to start a career. The mandate of full-stack development allows engineers to gain crucial experience on many common, though somewhat antiquated, coding frameworks. At TripAdvisor, there are plenty of examples of winning strategies and failing strategies. Observant engineers will learn as much about what not to do in software development as they will about what to do, and that's not necessarily a bad thing. Experience in both frontend and backend development, along with guidance from talented fellow engineers, will set engineers up well for their next employment jump.

    --Benefits--
    TripAdvisor employees get a $250 once per year personal travel bonus to help compensate a hotel stay or plane ride. The medical package is good for single employees and decent for employees with families. There is free lunch on Mondays, Tuesdays, and Thursdays.

    --Culture--
    There are a lot of very smart people, engineering and otherwise, who are social, friendly, and inviting of newcomers.

    Cons

    --Environment --
    TripAdvisor prides itself on moving quickly, our motto is "Speed Wins". Sadly, that motto is more often used to justify making poor design decisions to quickly finish small projects than on identifying new trends within the industry and acting on them. As a result, many sections of the codebase are in disrepair. Poor code from previous projects often hinders developers' ability to achieve the goals of their current projects and are frustrating to encounter on a deadline. Upper-management is also reluctant to spend money and man-power fixing problems that slow down development.

    --Compensation--
    TripAdvisor is a good place to start a career, but it is not a good place to continue one. Hard work is rarely rewarded and the pay raises are relatively flat. Last year's bonus cycle brought modest pay raises that were about on-par with cost of living increases. The realization that new hires are compensated on par with or better than employees who have been around and know the codebase creates morale problems. Many engineers here take this is a signal from management that unseasoned engineers are worth as much as current engineers and that career advancement is limited.

    --Benefits--
    Although the company has offices around the world, engineers are discouraged from visiting them. It isn't that the benefits here are bad, it's that there is nothing that really stands out.

    Advice to ManagementAdvice

    Prove to employees that we are worth keeping around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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