TripAdvisor
3.8 of 5 176 reviews
www.tripadvisor.com Newton, MA 1000 to 5000 Employees

TripAdvisor Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.8 176 reviews

                             

87% Approve of the CEO

TripAdvisor President and CEO Stephen Kaufer

Stephen Kaufer

(139 ratings)

74% of employees recommend this company to a friend
176 Employee Reviews
in

Review Highlights

Pros:
  • "benefits are good, free lunch, outting, etc"
    in 27 reviews
  • "Despite the "Speed Wins" Motto, this company promotes a great work-life balance and encourages its employees to travel and have fun"
    in 13 reviews
Cons:
  • "Poor performers are consistently promoted due to "friendships" they have with senior management"
    in 9 reviews
  • "Sure, the company went through some growing pains, which is understandable"
    in 7 reviews
  • Show more review highlights

Reviews

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    Great fun at the Singapore office.

    Anonymous (Current Employee)

    ProsFor the most part, great colleagues regardless of rankings who are willing to answer your queries at any time. Awesome get-togethers organized by the young and vibrant recreational committee. Great benefits too.

    ConsSalary stays stagnant with very minimal (emphasize minimal) increments and no bonus. Make sure you're getting a very good basic salary! Not all management are gusto and on-the-go. Some are hibernating and know nothing but take credit for solutions their team minions come up with. Different employees feel differently about their respective team and managers so it really depends on which team you're in.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Great business, 'OK' Engineering culture

    Software Engineer II (Former Employee)
    Newton, MA

    ProsMany promotion and raise opportunities if you do great work. Many smart people to learn from.

    Product is getting better and better. Business is doing very well. You will learn many interesting things about running a large website.

    Company favors incremental changes with metrics and emphasizes speed to market.

    ConsNearly impossible to do an overhaul of a major page or a component, because it's so metrics driven. But it does happen sometimes, if the person pitching the idea is persuasive enough.

    Related to the previous point, it's hard for designers and engineers to innovate and get company to invest on various ideas so they keep those to themselves. This is reflected by low hackweek participation rate and low activities in open source community and local tech events.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Nice company

    Account Executive (Current Employee)
    Oxford, England (UK)

    ProsThe people, they are simple amazing! Very nice office.

    ConsNot carrer oportunities in another countries. All Europe, middle East and Africa is done from Oxford and London offices.

    Yes, I would recommend this company to a friend

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    5 people found this helpful  

    Has so much potential but really needs to slap some wrists in upper management.

    Anonymous (Former Employee)

    ProsGreat work life balance, fun atmosphere, they try hard to please employees with functions and swag

    ConsI agree with previous posts that poor performers are promoted due to "friendships" with management. Advancement is not based upon performance, it is based upon who you suck up to. HR is incompetent. When you reach out with an issue or a harassment case, they do everything in their power to sweep it under the rug rather than handle the situation. Those employees who do harass others are only reprimanded if they are not apart of management. If they are, forget it, everyone turns their head the other way. 360 reviews were supposed to be in effect for the past 2 years but still has not been enforced. Hoping that action would be taken if there was negative feedback. LOTS OF POLITICS

    Advice to Senior ManagementTalk to your employees! The little people, the ones putting in all the work. They have concerns and comments. Take action when something isn't right. Have an open door policy for concerns so employees have a place to go when HR won't help. When more than 8 people quit because of one manager, I would start to look at the manager and not the employees.

    Yes, I would recommend this company to a friend

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    product manager assistant/editor/product context designer

    Anonymous Employee (Former Employee)

    ProsLove traveling. Get the first-hand info of traveling tips.

    ConsNot challenging enough. Depend on the position.

    Advice to Senior ManagementPerk up.

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    1 person found this helpful  

    Large organization that still can move fast

    Anonymous Employee (Former Employee)

    ProsGreat benefits, good people, fun industry

    ConsThey hire big managers from large outside firms who come in and shoot first then ask questions later.

    Advice to Senior ManagementTo the new guys - learn the system. It will benefit you well. To the rest - there is a lot of knowledge from within. Sometimes bottom up planning works well too. Engage with lower levels

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    speed wins, employees lose

    Anonymous Employee (Current Employee)

    ProsGood benefits, some ability to telecommute

    ConsSo much focus is put on making things fast, there's little to no focus on making things good. Quality suffers and employees, especially non-engineers, get micro-managed to the point where the output goals are nearly impossible to achieve. The sales department drives too much of the agenda, and given the valuation of this company, the pay is not great.

    Advice to Senior ManagementThink hard about how important it is to make things fast. Eventually, if the quality continues to suffer, customers won't care. The review system is too easy to manipulate, and better models are beginning to emerge that will make TripAdvisor obsolete.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Great place to work if you're an engineer

    Senior Recruiter (Former Employee)

    ProsWork life balance. Smart co-workers. Can't say enough things about how awesome the engineering group is, I really loved them and would encourage any engineer to strongly consider working there.

    ConsIf you're an engineer then your skills will speak for themselves and you'll be fine, but if your area of expertise is non-engineering, then company politics get in the way. Maybe every tech company is like that?

    Advice to Senior ManagementFor non-engineering departments, consider peer reviews. In the case of recruiting, consider reviews by the hiring managers who interact with the recruiter.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Not as good as it used to be

    Anonymous Employee (Current Employee)

    ProsYou get to work with really smart people. Benefits are fantastic and the company really supports charities.

    ConsYour time at TripAdvisor really depends upon which department you are in, we are continuously told that we are an engineering and product company which doesn’t do much for morale if you’re not in one of those teams.
    Employees who joined the company a few years back are being left behind when it comes to salary increases and career development.
    We talk a lot about risk taking, but this doesn’t really apply when it comes to recruitment as senior roles are often open a long time and employees take advantage of the situation.

    Advice to Senior ManagementStart valuing employees outside engineering and product, its not just them that make the company successful.
    The Exec Team need to be more visible and communicative rather than assume they know what’s going on.
    Stop saying we’re a small company that just happens to have a lot of people – we're neither.

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    Amazing place to work!

    Content Specialist (Current Employee)
    Newton, MA

    ProsTons of great benefits, flexible schedule, relaxed work environment. TA is a company that understands the needs of your personal and family life, and is very flexible when situations arise. Exciting to work for a company that is still growing and has so much room to grow.

    ConsI honestly can't think of any cons.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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