TripAdvisor Reviews

Updated August 27, 2014
Updated August 27, 2014
186 Reviews

3.7
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
146 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overall is a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer Manager  in  Newton, MA
    Former Employee - Engineer Manager in Newton, MA

    I worked at TripAdvisor full-time for more than a year

    Pros

    Friendly working environment, Employee are helpful and friendly to each other

    Cons

    The website has been the same for many many years, a little slow in the innovation side

    Recommends
    Positive Outlook
    Approves of CEO
  2. 8 people found this helpful  

    The Communications department is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PR Manager
    Former Employee - PR Manager

    I worked at TripAdvisor full-time for more than a year

    Pros

    - Well known brand
    - Good employee perks, e.g. $250 yearly personal travel stipend

    Cons

    - Leadership is not focused on coaching, developing career paths, or skill building
    - Environment can be stressful
    - Everyone does administrative work - "all hands on deck"
    - Coordinating over global time zones is difficult and often it takes days/weeks to receive an answer to a simple request
    - Projects require several levels of red tape, approvals, edits. The "Speed Wins" mentality does not ring true here
    - PR department has suffered a retention problem - 5 employees resigned in 12 months

    Advice to ManagementAdvice

    Hire a VP in the U.S. who has strong management experience and can be accessible to the team. Someone who can LEAD, not just execute. Hiring a new junior PR assistant to offload some of the administrative work wouldn't be a bad idea either.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    In a fast paced world TripAdvisor can take you places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor full-time for more than a year

    Pros

    Work environment is comfortable, people are friendly and the work is challenging. The company is always looking for new things to do and quick implementations to get things going.

    Cons

    Speed doesn't win in all departments. Unfortunately this mantra is carried over to too many things which can lead to rushed results and poor planning. Hiring for senior positions is typically done from BIG companies. Not a lot of promotion from within for Director VP etc...

    Advice to ManagementAdvice

    Keep up the good work focusing on the customer needs. Keep innovating, but look inward for talent and create that HR training program that has been discussed for 3 yrs.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    High standards and great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Newton, MA
    Former Employee - Software Engineer in Newton, MA

    I worked at TripAdvisor full-time for more than a year

    Pros

    As an engineer I actually enjoyed the requirement for all code to be peer reviewed. You can learn faster and you know that everything going out the door is quality work. The benefits package is excellent. I loved the recreational travel reimbursement.

    Cons

    The only con would be that there is no longer a dedicated UI team. Each engineer is responsible for their own UI with varying results. My understanding is they broke up the UI team a few years ago in favor of the "speed wins" mantra.

    Advice to ManagementAdvice

    The website could benefit from a dedicated UI team.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Smart group of people, fantastic benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time for less than a year

    Pros

    Flexible work schedule
    Innovative/ Smart coworkers
    Free lunch/ snacks / beverages
    Shuttle service from the T
    Travel benefits
    Fitness reimbursement
    On-site gym
    Good work/life balance

    Cons

    It would be easier to get to if the office was downtown or closer to the T, but the shuttle service helps with the commute.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Extremely impressed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Manager  in  Newton, MA
    Current Employee - Global Manager in Newton, MA

    I have been working at TripAdvisor full-time for less than a year

    Pros

    The people are wonderful - very friendly, very helpful. People smile when you look at them. You can walk through the halls and see people laughing and talking and collaborating and genuinely seem happy to be working.

    Cons

    Outgrowing the space rapidly, can be a bit noisy in all the cube areas but sounds like that is being addressed

    Advice to ManagementAdvice

    Would be nice to have one of two of the folks on the senior management make a quick "guest" appearance in the orientation program.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Ehhhh, not the worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advertising and Sales Team  in  Boston, MA
    Current Employee - Advertising and Sales Team in Boston, MA

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    There really are amazing benefits from snacks, lunch, and lots of games. My team also had a great vibe and I really felt that everyone genuinely cared about each other.

    Cons

    The management never sticks to a decision and there is a lot of politics at mid to upper management level. This was very frustrating when you were trying to work on a project.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee  in  Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at TripAdvisor as an intern

    Pros

    Most of the company is very young cause they hire from a lot of nearby universities

    Cons

    The HQ is in Newton, which is where I worked. There is not much to do around that area.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Amazing place, fast paced and full of bright people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Cool company , fast growth, engineering heaven and great perks. CEO is the humblest most generous guy out there. Charity donations are high on the agenda via the foundation, justgive organization and Kiva. It makes you feel proud that the company cares so much about everyone.

    Cons

    The grass is ally greener here and I mean it.

    Advice to ManagementAdvice

    Pause and celebrate a bit more the good results and the growth. It's OK to feel proud and it doesn't mean being complacent.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to grow your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Boston, MA
    Current Employee - Account Manager in Boston, MA

    I have been working at TripAdvisor full-time for more than 5 years

    Pros

    Your job is only as great as the people you work with and they are great people that are willing to work with you to get the job done.

    Cons

    It's slowly starting to get a little corporate back at HQ.

    Advice to ManagementAdvice

    Please keep TA culture from becoming too corporate.

    Recommends
    Positive Outlook
    Approves of CEO

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