TruGreen Reviews

Updated March 30, 2015
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2.6
333 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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David Alexander
60 Ratings

Pros
  • Good pay with bonuses for hitting targets (in 14 reviews)

  • Base pay is good, The supervisors do the best they can and they know a lot (in 13 reviews)

Cons
  • Long hours and generally 6 day work weeks so be prepared to work a lot (in 31 reviews)

  • It's stressful going door-to-door (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Overall, it's really not a bad place to work. ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Specialist
    Current Employee - Commercial Specialist

    I have been working at TruGreen full-time (more than 10 years)

    Pros

    Weekly pay, reasonable starting salary, reasonable benefits, paid vacations, working outside, minimal office time, working with people from ALL walks of life, commissions for sales, constant learning opportunities,cancel retention bonuses,yearly salary increases based on individual performance

    Cons

    Home time, poor individual pay plan incentives and reward structure, bonuses are based on the branches performance not the individual, lack of a set schedule, Saturday work based on production revenue of the entire orifice staff and not an individual's performance, upper management micro-management of the production staff, lay-off potential, lack of on-the- job experience by the owners and "big wigs" in the field producing a we are forced to do.

    Advice to ManagementAdvice

    The production staff are THE most important employees there are. Yet we get the short end of the stick while the "big wigs" sit in their lush offices or pool side, micro-managing every little aspect of our jobs. There is no reason for any specialist to work 12 hrs a day, 6 days a week and not be able to support themselves nor their families. The Daily production goals are based on $$$. They should be based on customer service. Without the customer there is no Trugreen. With that being said, here's a thought. There are 6 weeks to the round rotation. If there are 600 customers in a route, that's 100 customers a week, 20 a day for a 5 day work week. If the AAP is $50, that's $1000 a day per specialist. Each route should be broken down this way. This would improve the work/home balance and give specialists the opportunity to ensure that each property is done properly and is treated proactively. .
    Another thought, "Undercover Boss" is a great way to get real world experience and understanding into the daily work experiences of the production staff. This would only work if it were done at many branches across the country.
    The production staff busts their rears day in and day out. Increase the salaries so that they can be financially stable. Make the adjustments to the daily production goals as stated above. Do an "Undercover Boss" program to learn what the production staff goes through.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative

    I have been working at TruGreen full-time (more than 3 years)

    Pros

    Great environment. Great local managers. Great hours.

    Cons

    Not a lot of opportunity to advance. Pay could be much better.

    Advice to ManagementAdvice

    Increase overall pay. This reduces the turnover rate.

    Recommends
    Positive Outlook
  3. Demanding and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Supervisor in Peoria, IL
    Current Employee - Sales Supervisor in Peoria, IL

    I have been working at TruGreen full-time (more than 3 years)

    Pros

    Continuous opportunity to improve sales skills. Switching gears throughout the season and promoting several product lines is refreshing. Build relationships with customers over time. Seeing new hires develop. Compensation is based on one's ability to produce. Unlimited earning potential. Good communication between sales and production departments. Steadfast upper management. Planned execution throughout.

    Cons

    Adapting to this type of work can be a challenge to new hires at times.

    Advice to ManagementAdvice

    Bring back Duncan Donut's coffee in the break room please.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Good pay but only if you enjoy soliciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TruGreen

    Pros

    Pay is good, people are nice

    Cons

    Door to door sales. Soliciting people at home. It sucks

    Advice to ManagementAdvice

    Do away with the 6 day work week. Allow employees to work to live and not live to work

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Has decent pay with very long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at TruGreen full-time (more than a year)

    Pros

    the best part about working for trugreen is definatly the pay. After commission there is the potential to earn a good amount.

    Cons

    Little to no time off, if you work in the sales department you will work six days a week for most of the year. This leads to high turnover in the sales team

    Advice to ManagementAdvice

    less hours and employes will stick around longer

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Great team to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Analyst in Memphis, TN
    Current Employee - Senior Marketing Analyst in Memphis, TN

    I have been working at TruGreen

    Pros

    Work life balance is great here

    Cons

    Lack of formal career development plan

  8. 2 people found this helpful

    Very Little Loyalty to Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Labor in Columbia, MO
    Former Employee - General Labor in Columbia, MO

    I worked at TruGreen full-time (less than a year)

    Pros

    Compensation was decent for General Labor.
    Days were as short or as long as you wanted them to be; Management only said something if you were consistently putting in more or less than 40 hours a week.

    Cons

    Near the beginning of winter, when outdoor jobs were finishing, guys who had been promised a position over the winter were let go with only a days notice.

    Advice to ManagementAdvice

    Could be more efficient. Some guys would do a lot of work in a short amount of time, and others would drag out their days doing the bare minimum. There was no recognition for hard workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful

    CHEAP COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lawn Specialist in Chelmsford, MA
    Current Employee - Lawn Specialist in Chelmsford, MA

    I have been working at TruGreen full-time

    Pros

    -HOURLY EMPLOYEES
    -WORK OUTSIDE
    -401K
    -BENEFITS
    -TALKING TO CUSTOMERS

    Cons

    -MANAGEMENT
    -LACK OF OVERTIME
    -POOR LIQUID PRODUCTS
    -THEY WILL NOT HIRE EXPERIENCED PEOPLE JUST FRESH OUT OF THE BOX NEWBIES
    -PAY
    -CONSTANT EXPOSURE TO PESTICIDES
    -SCHEDULE
    -FLEET MAINTENANCE COMPANY THEY SUB OUT

    this is the type of job where you need to make overtime to make ends meet because the pay is low....the company has developed a 4 day work week in six days, so if there is 40 guys to work but only 30 trucks they will rotate a guy into a truck on someones day off...the guys that rotate into different trucks don't take care of the trucks and materials in them....so when you come back to work its not a surprise to find your assigned truck not in the some shape you left it resulting in unscheduled time to get truck back in order..this doesn't include things being taken from trucks...there is also a lot of sales pressure on the service techs..the problem is some routes are easy to sell in then others also it takes time to convince someone to us the service...a common saying among service managers is get it done instead of do it right the first time... Techs feel rushed as a result corners are cut...if you inform management that someone is not doing there job correctly(not doing back yards, going way to fast and damaging property etc.), they turn around and in so many words do nothing because these people keep on doing the same thing over and over.....service managers are either good or really bad.....last years branch manager ran building by intimidating his people....all the money they invested into the trutrack system was a total failure that almost caused trugreen to go under in 2013..this was the reason why servicemaster separated trugreen from the parent company and wrote off there debt for a fresh sink or swim start...the company refuses to hire licensed techs and instead hire unlicensed techs and train from scratch....in don't mind new people but the turnover is high and sending in a lot of new inexperienced people results in a huge branch learning curve and the people who suffer are the customers and people who care about the company...the fleet maintenance company they sub out is a trick or treat experience...this would result in trucks not getting fixed properly causing safety and environmental issues that go unreported...the 401k maybe good but a previous reviewer said they wont be around long enough to receive the reward.....its impossible to be a single guy living on your own and make a living with this job....

    Advice to ManagementAdvice

    INVEST IN YOUR PEOPLE....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. Broad knowledge base, fast paced environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lawn Specialist in South Plainfield, NJ
    Current Employee - Lawn Specialist in South Plainfield, NJ

    I have been working at TruGreen full-time (more than a year)

    Pros

    401k, benefits, commission. Working mainly by your self the entire day if you enjoy working alone. No one standing over your shoulder. Great result producing work ethic oriented.

    Cons

    Long work days. Five or six days a week depending on the season. Great opportunity for overtime. Heavily stressed work production which may reduce quality.

    Advice to ManagementAdvice

    A little difficulty with the passing of information from management to the specialist

    Recommends
    Neutral Outlook
    Approves of CEO
  11. used to be a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lawn and Hort Technician in Orlando, FL
    Former Employee - Lawn and Hort Technician in Orlando, FL

    I worked at TruGreen full-time (more than 3 years)

    Pros

    employees look out for each other and can be like a family

    Cons

    Since becoming an independent company, the management has become less caring of the employees as people

    Doesn't Recommend
    Negative Outlook

TruGreen Photos

Residential Specialist and Customer
Residential Specialist
Residential Specialist

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