Trudy's Reviews

Updated September 14, 2014
Updated September 14, 2014
10 Reviews
2.6
10 Reviews
Rating Trends

Recommend to a friend
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Gary Truesdell
4 Ratings

Employee Reviews

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  1.  

    Learned a lot. Restaurant boot camp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Trudy's full-time for more than 5 years

    Pros

    Perks, $, no uniform, local, not a chain

    Cons

    Owner is crazy, they're too strict

    Advice to ManagementAdvice

    Chill

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    south congress cafe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Austin, TX
    Current Employee - Server in Austin, TX

    I have been working at Trudy's full-time for less than a year

    Pros

    Definitely a great environment to sharpen your service skills. The food is great, and the company as a whole treats their employees with dignity and respect.

    Cons

    Very very strict. Your scheduled shifts are determined based of an internal grading system where you are evaluated by both managers and employees. Every two week your scores are gathered together and list of grades is published where your rank determines what shifts you get. Everything about the restaurant is run like a fine oiled machine, granted it makes everything works smoothly, but stray from the rules and your "evaluation" score is affected.

    Advice to ManagementAdvice

    Some managers tend to take their role a bit too seriously making it unpleasant to work by their side.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Worst place to work...unless you have no soul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Austin, TX
    Former Employee - Manager in Austin, TX

    I worked at Trudy's full-time for more than 3 years

    Pros

    They will hire anybody that walks in the door. Require teamwork and provide a clear outline as to how the schedule works.

    Cons

    Money$$$, is all that this company cares about. Will treat you horribly despite factors you can't control. I was sick and diagnosed with a condition. I asked to step out if a management position. I was told no and treated poorly. They then said I had quit. Don't let illness still them from making money.

    Advice to ManagementAdvice

    Treat your employees well

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Demands too much for the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender & Server  in  Austin, TX
    Former Employee - Bartender & Server in Austin, TX

    I worked at Trudy's full-time for more than a year

    Pros

    Felt like a learned upselling. Everyone hangs out together after work.

    Cons

    High stress. High demands. Low pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Its just like working at any other restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Austin, TX
    Current Employee - Server in Austin, TX

    I have been working at Trudy's part-time for less than a year

    Pros

    Fairly strong teamwork environment
    Fun place to work
    Everyone is very friendly

    Cons

    Training lasts 5 days, and you are not trained on much.
    It will take you nearly 2 months before you start making any money
    Management is sometimes other servers, who do not know how to manage
    They have a ratings system which makes it seem like your in high school again, thus allowing the 'cool kids' to get better ratings and therefore better sections

    Advice to ManagementAdvice

    Change the training program where servers work at least one breakfast and have an actual manager review the day with the trainer, not a server manager.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    trudys fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Austin, TX
    Former Employee - Manager in Austin, TX

    I worked at Trudy's full-time for more than 3 years

    Pros

    Fun, Challenging, nice people, great systems

    Cons

    None that I have seen

    Advice to ManagementAdvice

    This place is organized and has great systems in place. 5 locations to work at.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun but lots of work and not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Austin, TX
    Former Employee - Server in Austin, TX

    I worked at Trudy's part-time for more than a year

    Pros

    fun environment, great for highschool student or college student

    Cons

    Way too much work and not enough pay

    Recommends
    No opinion of CEO
  9. 3 people found this helpful  

    slave labor at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Austin, TX
    Current Employee - Server in Austin, TX

    I have been working at Trudy's full-time for less than a year

    Pros

    you can make great money if you actually get a shift.

    Cons

    Insane tip out for a job that you do yourself, employee tier system is dumb if your fellow coworkers don't like you or don't know you, you will score low and be stuck with silverware shifts where you roll for 5 hours at $2.13 hr, not to be included in tip share. crap on call shifts, constantly having to harass your tables about upselling. Insane turnover rate. Very long shifts up to 10 hours for crap customers and again, insane tip share.

    Advice to ManagementAdvice

    stop putting your servers under a microscope, the food isn't even that good and we only get 3 tables per section.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Well run restaurant when it comes to numbers and guest satisfaction, employees are disposable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Floor Manager  in  Austin, TX
    Current Employee - Floor Manager in Austin, TX

    I have been working at Trudy's

    Pros

    Great place to learn what it takes to manage a very high volume restaurant.

    Cons

    A "good ole boy" network at the top, eccentric millionaire owner who has put a huge salary into the pocket of a 20 something operations manager who flies by the seat of his pants. Loyal managers are not rewarded, hours long, and time off not existent. poor quality of life. An example of where precedent out weighs common sense.

    Advice to ManagementAdvice

    as a mid level manager learn what you can and get out, the road at trudy's is a dead end.

    Doesn't Recommend
  11. 1 person found this helpful  

    Some make good money, some make bad money. not a place to go if strapped for cash.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Austin, TX
    Current Employee - Server in Austin, TX

    I have been working at Trudy's

    Pros

    Excellent communication among managers and employees.
    The place runs like a seamless machine.
    Team work is unmatched.
    Good benefits including daily and monthly sales contests.
    Many opportunities to move up in the ranks quickly.

    Cons

    Under microscope from management.

    Tiered server schedule- Start at the bottom and work your way up based on employee and manager evaluations. Can be a good thing, but if one is looking to make quick cash, Trudy's is not the place to go. You only make money if you stick with it. I have worked numerous shifts where I will see no tables all night. If you aren't busy with your tables you are expected to run food, help everyone out, don't stop moving etc.. but at 2.13 an hour, working a 7 hour shift with no tables feels a little like slave labor.

    I don't know about other stores but at the Trudy's south location, the clientèle is terrible. 10% all night is not abnormal.

    Corporate structure not for everyone. Many rules and harsh consequences with little leeway or understanding. Dropping a tier because you are late in traffic could mean your rent for the month.

    Advice to ManagementAdvice

    I think the management team are great models for leaders at Trudy's.

    Doesn't Recommend

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