True Action
2.1 of 5 22 reviews
www.trueaction.com 150 to 499 Employees

True Action Reviews

Updated Feb 17, 2014

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2.1 22 reviews

                             
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While there is a lack of (positive) leadership, there are also hard working intelligent people to work side-by-side with

Anonymous Employee (Former Employee)
New York, NY

I worked at True Action full-time for more than a year

ProsYou will have an opportunity to work across large retail brands immersed in all marketing channels and take on and learn further from True Action's parent company GSI Commerce, (now Ebay Enterprise) to gain industry knowledge on an ecommerce platform.

ConsThe leadership (which continues to change dramatically) now falling under Ebay, does not have a true understanding of their employees needs or struggles. While this is a common complaint across the board, though I feel this company is further out of touch between senior and lower management.

Advice to Senior ManagementListening is a difficult for everyone, but as those in positions to speak on your companies behalf, listening to the companies needs is vital.

No, I would not recommend this company to a friend

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“A dead end job that steals your love of life”

Photo Studio (Former Employee)
King of Prussia, PA

I worked at True Action full-time for more than 8 years

ProsIn the beginning it was a special place to work. It shaped me in a positive way and I had some of the best times of my career. All the haters and the critics of the workplace as it now exists forget just how many people paraded thru this place just looking for a quick stop and a stamp on their resume. Except for the last two years of my time there (when the new management team took over) I hired and work worked with some of the best people in this business!

ConsThe "leaders" there today are corrosive and toxic. I was at a management meeting where they told us we have to work our people to the breaking point in terms of how many hours we can get them to work and how fast we can get them to go.

Advice to Senior ManagementWhen you invite the bean counters to the party, the party moves to another house. Treat your people doing the creative work as the creative people they are and not as factory line, sweatshop driven drones. As you succumb to your balance sheet demands that dull a creative culture, you reinforce the fact that you are neither dynamic nor inspiring.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Incompetence at it's Best

MONKEY (Former Employee)
King of Prussia, PA

I worked at True Action full-time for more than 3 years

ProsCompany Benefits and Health Insurance

ConsNo new Business, No diversity in workload, Managers and Directors who are in the wrong seat on the bus as well as many other employees. People in power who do not understand how the business works not do they care to learn. The business model for a "Digital Advertising Agency" is messed up - hence why nothing works properly. Horrible team atmosphere - departments do not get along nor is there any encouragement to work together to get a job done. Motto is - "It is my way or the highway" No career growth, no leadership, too many rah-rah parties. A dead end job...

Advice to Senior ManagementThis is to eBay corporate in San Jose - Clean house now before the bot sinks!!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

No Direction, Poor Management, No Creative Thinking Allowed.

Anonymous Employee (Former Employee)
King of Prussia, PA

I worked at True Action full-time for more than a year

ProsIt can say eBay on your resume.
Culture is pretty good

ConsAll decisions come down from management good or bad you have NO say.
Nothing is shared with the employees.
You could be working on one project one day and a complete different one the next with no clue if it will be another tomorrow.
I was assigned to projects/tasks I was not hired for.

Advice to Senior ManagementYour burning through employees like matches. In the same month I left 4 others (I know of) left as well.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Completely Disorganized Company

Marketing Associate (Former Employee)
King of Prussia, PA

I worked at True Action full-time for less than a year

ProsRecent graduates can get a lot of experience working in the marketing world and learn a lot. Decent pay and benefits... however once you calculate

ConsAlthough the compensation seems decent, once you calculate the number of hours they have you working it isn't even close!

They overwork their employees beyond imaginable. During the fourth quarter of the year I had to stay in the office until 10/11pm most nights and I was given "homework" which needed to be completed before I came to work the next morning.

They throw parties all the time to make it seem like everyone is having fun, but their extremely high turnover rate says it all.

There is absolutely no training program and a ton of information to learn! My manager never once sat down and taught me a single thing. I was told to go to different teams and ask other members if they could take a half hour out of their day to teach me.

Advice to Senior ManagementSpend time with your new teammates and make sure they are getting the support they need. You need to actually start caring about your employees. Encourage your teammates and don't get involved in cliques. As a manager you should strive to create a happy and strong team.

No, I would not recommend this company to a friend

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1 person found this helpful  

Good place to work though varies by department

Technology (Current Employee)
King of Prussia, PA

I have been working at True Action full-time for more than 3 years

ProsYou get to work on a good variety of major name brands. It's always fun to see your work come up among your friends without them even knowing it's yours. If you're in the right department, advancement is clear and quality is encouraged. While the hour demands can be long at times, the schedule is also flexible if you need to come in late, leave early or work from home on occasion. The pay is also very competitive if you know to push for it at hiring or promotions.

ConsThere's frequently a lack of communication and coordination between departments (accounts, technology, creative, etc.) and sites (KoP, NY & LA). There is also not a consistent culture of excellence: while some individuals are at the top of their game, others do only the bare minimum, and there's enough of the latter to drag whole projects. There's also a feeling of being the forgotten step-child with both GSI & eBay above.

Advice to Senior ManagementReconnect with the ground-level employees. They're the ones who know the e-commerce game at the play by play level, not as a collection of buzzwords and trends. Realize that constant reorganizations are not neutral--they reduce productivity and morale. Understand that sometimes the right answer for a client is, "no," if they are making a request that will ultimately hurt them. Don't say "yes," and then blame someone else when the client isn't please with the result.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

“A dreadful experience”

Interaction Designer (Current Employee)
King of Prussia, PA

I have been working at True Action full-time for more than 8 years

ProsPlenty of hours but you have no time for family or a life.

ConsVery mismanaged from the VP level down to the manager level. Employee morale is below pond mud because of constant back-stabbing and high turnover. Constant layoffs
-Performance reviews are irrelevant
- Raises are either non existent or insulting
.
The initial culture was challenging but fun to work with, helping the company to grow and develop. As the years went by the atmosphere morphed into a very greedy and ruthless environment where the senior level management team sought to expel free thinkers and respectful managers and replace them with psychopathic minions that operate in automaton fashion. The employee churn and dissatisfaction with this company are off the charts due to the company's attitude which is that they can never ask you to do too much or pay you too little to do it. The motto by the VP is "if you don't like it here go find another job". No motivation to advance and no career path.

Advice to Senior ManagementIf you want to know why projects are failing, talk to everyone on the project, not just the leadership. Get a grip. We are humans not machines. We care more about our families than work; it's why we work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Too many leadership changes, not enough career growth potential

Copywriter (Former Employee)
King of Prussia, PA

I worked at True Action full-time for more than 3 years

ProsSteady and stable work environment, where you'll never be asked to go beyond your capabilities.

ConsNo focus on developing internal talent; high turnover among senior leadership team; senior leadership team disconnected from employees, too focused on growing NY/SF offices instead of managing talent at PA location.

Advice to Senior ManagementFocus on developing and utilizing existing talent; make more decisions with your employees in mind, rather than blindly catering to the whims of whichever corporate parent purchases the agency.

No, I would not recommend this company to a friend

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2 people found this helpful  

Lots of talk about putting employees first, but little action.

Associate (Current Employee)
King of Prussia, PA

I have been working at True Action full-time for more than a year

ProsDiverse and expanding range of large e-commerce clients
Great team members and generally good collaboration between teams
Agency atmosphere

ConsSenior leaderships doesn't actually care about employees
Bad communication from senior leadership team
Sometimes terrible project management resulting in impossible deadlines
Constant reorganizations since the eBay buyout, you never know who will be reporting to whom the next day, much less if you'll still have your job
Lots of employee turnover

Advice to Senior ManagementDon't just pretend to listen to your employees.

No, I would not recommend this company to a friend

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2 people found this helpful  

Senior Management Needs To Start Paying Attention.

Marketing (Current Employee)
King of Prussia, PA

I have been working at True Action full-time for more than 5 years

ProsThere are some fantastic minds working here, on some of the top retail brands out there. It's a great resume and relationship builder.

ConsThe senior management team needs to take a hard look at what's going on - there is so much focus on the New York, and now probably San Francisco, office that they have no real idea of what's really happening in KoP. There is no leadership in this office. Very little communication between offices. There is a "reorganization" going on, but I don't think anyone's actually asked the employees what the upsides/downsides of their positions are. People leave and there are actually accounts with no one at the helm - what awful client focus.

Advice to Senior ManagementPut a real leader in KoP. Stop trying to move every thing to NY - there are great employees in PA, but you'd never know it.

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