TrueCar

www.truecar.com

TrueCar Reviews

Updated January 18, 2015
Updated January 18, 2015
101 Reviews
4.2
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Scott Painter
78 Ratings

Review Highlights

Pros
  • Overall benefits are great, including fairly generous semi-annual bonus payouts and stock options to employees (in 10 reviews)

  • Company has a pretty decent work-life balance and is fairly flexible with the hours that you work, working from home, etc (in 5 reviews)


Cons
  • Work-life balance can be difficult when you have many things going on at one time (in 8 reviews)

  • There is a lot of change as it's a newer company (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This has been the best company to be proud to work for as an employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrueCar full-time (less than a year)

    Pros

    The company really strives to provide the best culture for its employees. The benefits (time-off policies, 401K match, money reimbursement towards gym membership, healthcare etc) are great! This was first company I've worked for that I actually got work-life balance. This is a growing company and although I haven't been here long, would say there are opportunities for promotion.

    Cons

    With growth of a company, there comes some trial and error. However, I honestly can't say any other cons because this company is really great!

    Advice to ManagementAdvice

    Keep doing what you are doing! Listen to feedback as with growth, there are always tweaks to keep getting better.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Interesting, and occasionally frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrueCar full-time (more than a year)

    Pros

    Free lunches. Office location. Benefits. Generous bonus scheme. For the most part upbeat atmosphere. Very smart technical staff. There are people who genuinely want to improve consumers car purchasing experience.

    Cons

    Upper Managment were somewhat aloof to people's day to day. Dramatic shifts in direction. Constant office moves. Work life balance was at times very challenging. Far too much politics.

    Advice to ManagementAdvice

    Staff should be treated as equal. Everyone should be valued for their contributions, and input. Lose the favoritism, especially where it's undeserved.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER
    Current Employee - AREA SALES MANAGER

    I have been working at TrueCar full-time (more than 3 years)

    Pros

    Small company that is growing fast. Team environment where success is the standard. Management is very involved in day to day operations and are driven to be the best in the industry. Benefits are great.

    Cons

    Growing pains cause change quickly and cause employees to have confusion in responsibility at times.

    Advice to ManagementAdvice

    Would like to see some better interaction at all levels. Sometimes feel that we don't know what direction is for day to day expectations

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Spectacular place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager in Santa Monica, CA
    Current Employee - Customer Experience Manager in Santa Monica, CA

    I have been working at TrueCar full-time (more than 5 years)

    Pros

    This is a company that cares about it's employees and offers a great location, a warm and family oriented company culture, A + staff, competitive compensation with amazing benefits, and promotes from within. If you want to work for a progressive company in the auto space and if you have a desire to help create a new gold standard for the car buying experience it doesn't get better than this.

    Cons

    The Auto Industry can be challenging to navigate at times.

    Approves of CEO
  6.  

    Proud to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting in Santa Monica, CA
    Current Employee - Accounting in Santa Monica, CA

    I have been working at TrueCar full-time (less than a year)

    Pros

    This is a growing company with a lot of opportunity. The location of the offices are unbeatable and the benefits are very impressive. The company is focused on hiring strong talent, which creates a lot of opportunity to learn from your coworkers and grow. Everyone I have met here is very respectful and easy to work with thus far. Also, the snacks, coffee, and lunch every Wednesday are a plus!!

    Cons

    At times, the hours are more than a standard work week, but the team is focused on improving flexibility and work-life balance by building out the team with strong talent.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Depressing. Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Santa Monica, CA
    Former Employee - Analyst in Santa Monica, CA

    I worked at TrueCar full-time (less than a year)

    Pros

    If you're great at vicious underhanded politics, you can really thrive.
    If you're a friend or relative of a senior manager, you'll probably be treated fairly.
    If you're a power-hungry sociopath and you're great at politics or are a friend of a senior manager, this is a great place to work.
    Lots of snacks.

    Cons

    If you are not great at vicious underhanded politics, or you are not a friend or relative of a senior manager, this place is depressing.

    Advice to ManagementAdvice

    TrueCar could be so much more if management didn't screw over exceptional workers in favor of supporting friends.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A Good Problem to Have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at TrueCar full-time (less than a year)

    Pros

    TrueCar is a great place to work if you want to be surrounded by smart, enthusiastic, high-achievers. The company is on a growth trajectory, so change is always happening which means employees must be able to accept and adapt or they will not be successful.
    Insurance is paid 100% by the company for the entire family with a tiny deductible, which is a huge plus, 401k that matches somewhat is also nice and a monthly fitness reimbursement also helps. Pay for performance bonuses are great along with a few remaining office perks like free Wednesday lunches, in-office fresh fruit and snacks daily.

    Cons

    Various teams can be clique-ish so it is easy to feel like an outsider unless you go out of your way to "make friends" with others who are not on the same team. Office culture seems confused and unsure of itself. For the folks in Austin, HR seems like an anomaly. There is not an employee stock purchase program. Communication from the top-down often seems convoluted and full of rhetoric.

    Advice to ManagementAdvice

    Keep up the great work of moving the company forward but also be mindful of those in the trenches. Day-to-day for the boot on the ground can be greatly improved with a few tweaks. Over-communicate, get away from the "Need to Know Basis" mentality. Unite all teams with a common, defined goal. Define what type of company culture you are trying to achieve. Please have an on-site HR representative in the Austin office!! Employee stock purchase program would mean a lot to the employees both figuratively and literally.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Best company I've ever worked for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX

    I have been working at TrueCar full-time (more than a year)

    Pros

    Job security and growth opportunities.
    Working for a company that innovates and has changed the way people buy cars.
    Working for an industry leader.
    Full company paid benefits.
    Great pay.
    Matching 401k
    Stock options.
    Gym reimbursement.
    Free coffee, drinks and snacks.
    Free meals.

    Cons

    Company is still in growth phase, so don't expect everything to have a standardized process yet.

    Advice to ManagementAdvice

    Don't change the culture!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    If you see an opening you should apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrueCar

    Pros

    You know when you work hard at a company but there are always those few people that seem to only do just enough and get away with it? One of my favorite things about working at TrueCar is everyone is a high performer. Each day I get to work with sharp people who challenge yet support me. It's an exciting, fast paced environment with an important mission -- slackers need not apply. The culture, the pay, the bonuses, and the benefits are great and you can't beat the location.

    Cons

    It's fast paced and there can be a lot of changes and tight deadlines. You need to be flexible and a team player to make sure things get done. Not a good place for someone that wants to work 9-5 and put in minimal effort.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 7 people found this helpful  

    It's better than working retail.

    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at TrueCar

    Pros

    Good pay and good benefits. Fancy chairs, nice laptops and monitors, free coffee, free snacks, occasionally free catered lunches, and free open bar parties now and then. Huge referral bonuses if you refer someone and they get hired. Good place to work if you're not especially ambitious and don't mind doing fairly boring work day after day with uninteresting people.

    Cons

    Doesn't feel like a meritocracy. Incompetent people benefiting from nepotism all over. Decisions made in secret behind closed doors. People are generally unhelpful and communication is scarce. Tons of legacy technology that is deeply tied into everything and will never die. Lots of process and red tape despite claims of the opposite. Extremely political environment - the only thing that matters for your career advancement and success is being friends with the right people. Your actual skills and knowledge are irrelevant.

    Advice to ManagementAdvice

    Cutting back on breakroom snacks is petty. Open office environments suck for productivity. If you want to attract and keep top talent, you need to let people actually work on interesting projects and feel like they're making a difference.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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