Trumpet Behavioral Health

  www.tbh.com
  www.tbh.com

Trumpet Behavioral Health Reviews

Updated November 29, 2014
Updated November 29, 2014
14 Reviews
2.9
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Lani Fritts; Chris Miller
3 Ratings

Employee Reviews

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  1.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ABA Therapist in San Jose, CA
    Former Employee - ABA Therapist in San Jose, CA

    I worked at Trumpet Behavioral Health part-time (less than an year)

    Pros

    This organization truly cares about their employees, offering support and training that is relevant to the job.

    Cons

    Because this is a client-based service obtaining enough hours can be difficult.

    Advice to ManagementAdvice

    Offering employees more hours, even if it is coming in and doing office work between clients, would be greatly beneficial. Management has done a lot to help keep employees motivated and this would be a much needed bonus for many of the therapists.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    its an ok place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinician in Los Angeles, CA
    Current Employee - Clinician in Los Angeles, CA

    I have been working at Trumpet Behavioral Health full-time (more than 3 years)

    Pros

    decent benefits package
    better then average time off policy
    flexible hours

    Cons

    heavy emphasis on billable hours
    upper management unclear on how to run or grow a business
    too much driving
    lots of training opportunities, however not always relevant

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Company Living Out It's Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trumpet Behavioral Health full-time

    Pros

    I started with Trumpet over a year ago and it's been an amazing professional experience. The administrators of the organization communicate an "open door" culture and I continually receive positive, constructive feedback on the work I'm doing. Administrators and clinical leaders seem to be communicating all of the time to improve processes and establish new ways to make sure that all Team Members (that's what everyone is referred to; not employees) have access to professional development opportunities and resources. I've worked for several different healthcare organizations and I've yet to see a professional culture as supportive as this one. Trumpet's mission, "Maximizing the Potential of the Clients We Serve" seems apparent in all correspondence and Team Members always talk about putting clients first in all that they do. I really like Trumpet!

    Cons

    Trumpet's regions are spread out so there's often a feeling of disconnect between offices/regions. It seems like the administrators in the corporate office try to come up with ways to improve the feeling of connection but it's difficult with so much distance between offices. Compensation is not the best in the industry but it's fair for the workload and worth it to be earning a paycheck for doing the right thing for children who benefit greatly from the services provided.

    Advice to ManagementAdvice

    Continue finding ways to connect regions and instill the mission-driven culture. Improve compensation to team members.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    MUCH better places to work for ABA experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavioral Therapist in Salinas, CA
    Current Employee - Behavioral Therapist in Salinas, CA

    I have been working at Trumpet Behavioral Health part-time

    Pros

    Patient clients. Company values (not a whole lot of follow through though). Some (being the operative word) of the employees are competent.

    Cons

    Horrible treatment of therapists - not enough hours, not enough compensation (even with years of quality experience), not adequate compensation for mileage, frequent cancellations from clients without management jumping in to help, AND they're not an ethical company as they claim to be. I was working on a case where there seemed to be some emotional/psychological abuse from parent to child and several times I came to my clinician about each instance to no avail. She did not take it seriously at all, making it a hostile working environment for me because I was stuck in that situation. They also see therapists as replaceable - many of the ones they hire do not have any experience or training. Also, they expect you to drive ALL over the place for maybe 2 hours of work and if a session gets cancelled at the last minute or the client is a no show, you just have to eat it.

    Advice to ManagementAdvice

    Might want to figure out how to run a business before calling yourself one. All of your business tenets are great, but there's no follow-through. Integrity is supposedly valued at TBH, but I don't see any evidence of that on the part of the clinicians. All the good therapists leave because you don't give them incentive to stay. I'm sorry, but pay raises contingent on not ever calling in sick is not fair or reasonable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Behavior Consultant in Napa, CA
    Former Employee - Associate Behavior Consultant in Napa, CA

    I worked at Trumpet Behavioral Health full-time (more than 5 years)

    Pros

    Excellent training, room for growth.

    Cons

    Finding time to spend with those who have a wealth of knowledge, ability for those without degree's to move forward while getting them. Lots of changes, for the better but in a period of growth.

    Recommends
    Positive Outlook
  7.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavior Skills Therapist in Arcata, CA
    Current Employee - Behavior Skills Therapist in Arcata, CA

    I have been working at Trumpet Behavioral Health part-time (less than an year)

    Pros

    Great clients, Great families, Great team, great support! They encourage you to work hard, but also to play hard and have fun!

    Cons

    None, the company is great to work for.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Compassionate Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paraprofessional in Kahului, HI
    Former Employee - Paraprofessional in Kahului, HI

    I worked at Trumpet Behavioral Health full-time (less than an year)

    Pros

    My office was understanding and supportive of any changes I requested. Able to work independently and genuine staff.

    Cons

    Not as organized and didn't seem to have good organizational skills.

    Advice to ManagementAdvice

    Detailed Training on Time Management

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    The only good thing about this job was the kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Early Interventionist Therapist in Orcutt, CA
    Former Employee - Early Interventionist Therapist in Orcutt, CA

    I worked at Trumpet Behavioral Health full-time (less than an year)

    Pros

    The children we served. Good training when it happened. Supervisors had a range of experiences to learn from. There is opportunity to advance in rank and pay.

    Cons

    Poor and misleading compensation for time (base rate is ok but nonbillable time is $8/hr). Scheduling with several hour gaps between clients in random rural towns with little flexibility from management to make your day flow better. Poor communication between sups and therapists regarding client plan development and implementation, and scheduling. Administrative nightmare...sometimes wouldnt receive paychecks on time, and many other hickups with pay and getting connected with company resources. Was given a 'full time' position and never had over thirty hours per week...but with the scheduling gaps i had 8+ hour days. This also means i never had the opportunity for benefits. Timeoff policy is also horrible and encourages employees to work sick. Oh yea you get sick a lot as it is an in home posiion. Mileage is reimbused two months behind so you have to pay for tons of gas when you first start...and your 'training' for the first weeks is paid at $8 per hour so with paying for gas you basically make nothing. The heirarchy and structure of the company led to many frustrating and embarrassing miscommunications with clients, who were often not notified of cancellations and other changes.

    Advice to ManagementAdvice

    Respond to employees and consumers attempts to communicate in a more timely manner. More training. More feedback about supervision and supervisors. Pay attention to employee turnover...when you lose and replace half of your employees in a three month span there is likely something not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    This should be an awesome place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trumpet Behavioral Health full-time

    Pros

    Good clinical mission.
    Great clients.
    Amazing and talented co-workers!
    Good ideas for improving systems.

    Cons

    Mismatch between the clinical and financial missions.
    There seems to be a lot going on behind closed doors.
    It seems like the expectation is to work around the clock, even on your "day off".
    People in some regions seem really happy while people in other regions seem miserable.
    Masters level clinicians have huge caseloads, and there might be some job insecurity if you can't handle a huge caseload.
    It is really hard to balance work and family with this company.

    Advice to ManagementAdvice

    This is a human services industry. Are your financial goals realistic given the quality of care that you want to provide?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Good co workers, clients, opportunity to make a difference. Very Poor Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management
    Current Employee - Middle Management

    I have been working at Trumpet Behavioral Health full-time

    Pros

    Great co workers
    Great clients
    Making a difference while working

    Cons

    Senior Management
    Disorganization
    Job insecurity if your region is underperforming

    Advice to ManagementAdvice

    Get your systems in place. I echo right hand still doesnt know what left hand is doing.
    Learn to effectively deal with personnel/HR issues. Big problem.
    Venture capitalist owners need to step back and hire strong players to run the organization.

    Negative Outlook
    No opinion of CEO

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