Trupanion

  www.trupanion.com
  www.trupanion.com

Trupanion Reviews

Updated December 16, 2014
Updated December 16, 2014
35 Reviews
3.0
35 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Darryl Rawlings
28 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Trying to do it right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA

    I have been working at Trupanion full-time (more than 3 years)

    Pros

    Trupanion is innovative and they really care about pets. They go out of their way to pay claims and make sure their policy holders understand the policy.

    Cons

    Rapid growth can make things fall through the cracks. Occasionally processes change without full understanding of how those changes will effect other areas of the company.

    Recommends
    Positive Outlook
  2.  

    Trupanion Rocks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Trupanion full-time (more than an year)

    Pros

    Company culture is AWESOME. Lots of internal growth opportunities. Benefits are great... you can bring your pet to work! Our CEO is down to earth and everyone is here to make a difference in the vet/animal industry.

    Cons

    Separate offices increase communication problems. Salaries are on the low end.

    Advice to ManagementAdvice

    It is time for a new office so everyone can work together!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA

    I have been working at Trupanion full-time (more than 3 years)

    Pros

    The product is great and the company truly cares about pets and their customers.

    Cons

    People are treated and paid differently. A lot of new people are offered better pay and hours than most of us that have been working here for years. Managers and supervisors do not stick to what they promise. It is a very unfair and disorganized environment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Fast Growing Company, Tons of Opportunity, Cool Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trupanion (less than an year)

    Pros

    Relaxed but professional environment, great benefits, pets in the office, approachable but seasoned and knowledgeable leadership.

    Cons

    If someone seeks structure, a traditional corporate environment and buttoned up leaders this may not be the place for them.

    Advice to ManagementAdvice

    Keep up the good work,and continue to reinforce the unique culture you've fostered.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Failure in Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trupanion full-time

    Pros

    The policy offered to pet owners is superior to any competitive product currently in the market. Additionally the demand for the product has never been stronger.

    Cons

    The biggest challenge is that the operational leaders are way to emotional with tendencies to bully the personnel . The marketing chief who for all intensive purposes is the COO has no leadership skills and an ego bigger than the Sun. Since she assumed the leadership position the company has moved away from proactive innovating to emotional reacting!

    Advice to ManagementAdvice

    If I was running the company , I work work to improve the chemistry between management and worker as moral is not good. Also many employees are afraid to speak up because they don't feel like management listens and because they fear emotional indignation and retribution .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Poor management skills and overworked employees!

    Current Employee - Customer Service in Ballard, WA
    Current Employee - Customer Service in Ballard, WA

    I have been working at Trupanion full-time (more than an year)

    Pros

    Great place for your dog/cat. Great opportunities for growth.

    Cons

    Poor management. They spend more time standing around talking about NON work related things then spending time improving their own performances and their teams performance. Not enough credit to the employees when they work hard and bust butt to get stuff done. Not enough credit to those employees that really go above and beyond to help the company out. Management is not focused on their job enough. The CEO is never around and has no clue about whats going on at this company. People are quitting left and right because of management. There's no solid ground. Everyone is on egg shells because the demand is so high. Lessen the load of your workers and start giving them motivation and positive enforcement to keep pushing forward. Horrible egos within mgmt too.

    Advice to ManagementAdvice

    Actually do your job and focus on making your teams accomplish their goals. Quit overworking them and quit spending so much time NOT doing your job. Let your employees breathe a little and quit overworking them. Your percentage of people quitting would lower that way. And quit having such big egos.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Underqualified management and insufficient training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - New Customer Specialist
    Current Employee - New Customer Specialist

    I have been working at Trupanion full-time (less than an year)

    Pros

    The product is by far superior to its competitors. The company does pay for a lot of fun events and there are food trucks outside everyday. Bringing your pet to work bis a huge perk as well

    Cons

    The management in the call center is not qualified to manage. They demand a lot from the employees but do not provide the support when it is needed. The retention rate of employees is low because of the lack of support from management. We are told to do something one way and are told that that is wrong by someone else. As a member of the sales team I find they care more about numbers than making sure policy holders understand what they are buying. I am constantly frustrated because I never know what is expected from me because it changes from day to day.

    Advice to ManagementAdvice

    Train everyone better. Management need to keep to a higher standard and provide support not keep adding more work and less help.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Territory Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Partner
    Current Employee - Territory Partner

    I have been working at Trupanion as a contractor (more than 5 years)

    Pros

    Unlike a typical rep model you are the owner of your business with a terrific recurring revenue model. You manage your business on your terms with little requirements. It is a self policing roll. If you do not get in front of hospitals you will not grow your business. This is for entrepreneurs who understand that the first several years are a challenge but the reward is epic if you have skills that help support the veterinary community.

    The unbelievable customer support and claims folks who work their tail off

    Daryl Rawlings CEO

    All of the other TPs who are just like you and trying to change the veterinary industry and save pets.

    Territory Partner support staff

    Innovation

    THE OVERWHELMING FEELING THAT WE ARE MAKING A DIFFERENCE AND HELPING MANY PETS

    I have been a Territory Partner for 4 plus years and I have never felt they were anything but honest with expectations. If you are blaming Trupanion you need to look in the mirror, this is not a sales job with an expense account it is a business. Own it. Research your market. Know what percentage of pets you need to insure to live a happy life. If you are looking at a small rural market do not expect a large metropolitan income.

    Do not forget - You own your business and the income you earn today keeps coming long after you were to stop if you elected to do so.

    Cons

    This career is very simple just not easy.

    Each region presents different problems. Pet population has an impact and so does the culture. It doesn't mean it can't be done, it just may lengthen your time frame for your relative success.

    There is always a push pull relationship between the Territory Partners and the home office as the company grows. Both are wanting to show their value to justify their efforts. However the daily touches with the veterinary community by the Territory Partners should be remembered and utilized when working on any projects that effect the veterinary community.

    Like any "sales" career there are days it is flat out hard to walk into a hospital - GO

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Corporation run like an elementary playground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Partner
    Former Employee - Territory Partner

    I worked at Trupanion as a contractor (more than an year)

    Pros

    Good product, enthusiasm, nice branding, positive outlook, public company, pets allowed at main office, frequent webinar updates, promise of bright future.

    Cons

    Trupanion manipulates territory partners, home office makes tons of mistakes affecting product and treatment of territory partners. They call us independent contractors but really treat us like employees. They talk a lot about how successful you will be in years to come but with a contract that allows them to terminate it for no reason there is no job security or guaranteed future from the sweat equity invested. they will terminate you even though you show positive growth to get new blood in the area. Once you create momentum why would they keep you on board? they say a lot how valuable territory partners are but if that were true they would do everything they can to retain a territory partner and not turn them over every couple of years. 90% of territories are not going to provide a nice living. Certainly not the kind of living a territory partner should make with the skills needed to do the job.

    Advice to ManagementAdvice

    clean house and start over, adjust commission schedule differently for different parts of the country to balance out low income territories with high income territories so territory partners can survive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Territory Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Partner
    Current Employee - Territory Partner

    I have been working at Trupanion full-time (more than an year)

    Pros

    I came to work at Trupanion to help provide better veterinary care for pets. Many of the people I met there were actively engaged with helping pet owners and Veterinary offices.

    Cons

    Management had no respect for Territory Partners. Pay is horrible. The possibility of earning any meaningful money is nil unless you are in a populated area with at least 500 clinics within a reasonable driving distance. You are expected to work 100 hours a week, pay all your own expenses including luncheons gas and hotels, all for the hope of earning a large annuitized commission some time in the future. How many people earn those big bucks? Where are those territories located? Who knows? If you don't like it, or if you question anyone, your contract is terminated. Good riddance. The one thing worse than losing this job is keeping it. Training is a joke. Nobody in training has ever sold a policy. Regional managers have never sold a policy. There is no leadership. Just a dictatorship. The company has contracted with Country Financial to sell policies. So the TP has no exclusive territory. Your contract can be terminated at any time. Really, if you want a job, go somewhere else. No future here.

    Advice to ManagementAdvice

    Get rid of all your management and start fresh.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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