Trustwave Reviews

Updated July 21, 2015
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2.9
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Recommend to a friend
Approve of CEO
Trustwave President, Chairman & CEO Robert J. McCullen
Robert J. McCullen
57 Ratings

Pros
  • Ability to work from home / remotely (in 8 reviews)

  • Work/life balance is important to the company (in 7 reviews)

Cons
  • Nepotism in upper management as well as in tools selection (i (in 4 reviews)

  • The corporate culture is a bit chaotic, exhibits a lack of corporate focus (in 3 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Featured Review

    SME Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Illinois in Chicago, IL
    Current Employee - Illinois in Chicago, IL

    I have been working at Trustwave

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity to learn IT Security. Very hot industry to start a career in. Can hit on some big commission checks. Sales Mgr.'s have all been promoted internally, and hard workers earn fast promotions. Great first month sales training program.

    Cons

    Complex sales skills are needed. This is a commission focused company.


  2. Helpful (2)

    Sr. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trustwave

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy going atmosphere, flexible schedule.

    Cons

    Career structure and goals poorly defined


  3. Frustrating but pays well if you work hard.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SME Sales in Chicago, IL
    Former Employee - SME Sales in Chicago, IL

    I worked at Trustwave full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They pay commission upfront for large multi-year contracts. Also have a good name in the compliance space. Fun place and the people are great.

    Cons

    Very challenging to get anything done internally. Processes take a very long time. Implementation and delivery are a nightmare and there is very little upper management can do to help.

    Advice to Management

    Hire more resources for implementation and delivery. Place some initiative on growing existing clients. Separate new business salespeople from account managers. Spent more time dealing with upset client rather than selling.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. SME Sales Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SME Sales in Chicago, IL
    Current Employee - SME Sales in Chicago, IL

    I have been working at Trustwave (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For someone who is interested in a sales position, Trustwave has built itself up to stand tall against it's competition, and lots of companies are turning towards them for a multitude of services. IT security has turned into a very hot market and the commission opportunities for a new rep are still very high. Lots of opportunities for big deals have been falling into sales reps laps. Pay structure is very fair, internal support is tremendous and management has been very supportive of the sales staff, as most of the managers in sales have been promoted from within. Singtel acquisition should allow Trustwave to add a number of new resources to it's portfolio. SpiderLabs team does a great job of putting our name out there and getting us some recognition. As a sales person, you can focus on doing your job and are given the flexibility and time to work in the way that is best for you. Tremendous work/life balance and a very laid back, smart working environment in the office.

    Cons

    Training has been improving, but this job will require you to be sharp on your toes and know where to go for resources. Some of the services/content that you work with can seem overwhelming. Working with customers can be frustrating during the sales process if you do not have the right people working to support you.

    Advice to Management

    Continue to promote from within, find the most successful sales reps and get the rest of the team to absorb their best qualities.


  6. Security Analyst - SOC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in Denver, CO
    Current Employee - Security Analyst in Denver, CO

    I have been working at Trustwave full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good experience for the inexperienced. Fast paced. Easy to pick up. Good place to work. Good people. Foosball tournaments. Good benefits, paid time off, good affordable healthcare (medical, dental, vision). 500$ Bonus per approved cert. from below: Work/Life Balance - Paid time off, good amount per year, double-time holidays or take off, your choice, accommodating to life schedule. Culture& Values - Many military employees, great people, everyone is friendly.

    Cons

    Underpaid, hope you like answering phones, not many places to advance beyond 1 or 2 promotions. There are great customers and there are not so great customers... This is the PCI Industry... Non technical people dealing with technical people (US, so we hope) and technical equipment when they don't care, they just do this to avoid fines, and then they do it wrong anyway. from below: Career Opportunities - Not much place to advance, no tuition assistance, however its nice to have a bonus cert program. Compensation & Benefits - Poor pay, good benefits, averages out. Senior Management - $

    Advice to Management

    More frequent (~6 months) salary increases given the low start, which will alleviate an average employee turnover of 6 months. Better employees would stay much longer. If not salary increase perhaps tuition assistance for related degrees, why not further the education of those who operate the gears, after all, this is network security.


  7. Helpful (3)

    A lot of potential, needs some work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trustwave

    Pros

    There are a lot of very talented, smart, and friendly people at this company. Everyone is very supportive and easy to work with. Work/life balance seems to be pretty good and there seems to be a lot of possibilities for growth.

    Cons

    A lot of the internal processes are complicated and it can be very difficult to find the right resource to provide support or assistance when needed. Customer satisfaction and employee retention seem to be lacking. It can be very frustrating trying to get things done in an efficient manner and there seems to be a lot of unproductive activities that get in the way of meaningful work.

    Advice to Management

    Focus more on meeting your customer's needs and empower your employees with the tools and processes that make their jobs easier instead of more difficult.


  8. Helpful (2)

    Decent company to work in Chicago

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Chicago, IL
    Current Employee - Architect in Chicago, IL

    I have been working at Trustwave full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    * In Engineering, almost all developers (including engg. mgmt) get a macbook pro. New employees get a retina while employees that have been there for a long time carry a MBP (non retina version). * All systems - source control, wiki, email, vpn, server accounts etc are driven by one password (your active directory password). So seamless usage. * CTO, VPs and Directors are all technically savvy. Everyone codes to some degree. * Downtown location is central to restaurants, trains etc. * IT department just works. * There is some flexibility in work. Work life balance can be reasonably achieved with your boss's support. * Extremely hard to get recruited. The bar is quite high. So the folks who are in Engg are reasonably qualified and have gone through rigorous interview process. * One of the companies in Chicago that pays quarterly bonuses.

    Cons

    * Engg Projects happen at a very fast pace. No product management. No business requirements. Usually there is a chaotic environment in Engineering. * Attrition in Engg has increased. Every week, there is one person leaving in Engg. Cause -primarily is lack of career progression and visibility into future. * Devops understaffed and under budgeted. * No training, no conferences etc. * Outdated usage of subversion and UI technologies. There is progress toward Git and Dart/Js/Html5 based UI.

    Advice to Management

    Talk to your teams and see how things can be improved. Open and transparent conversation is very critical to the company's success.


  9. Helpful (1)

    Provisioning Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Trustwave full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mostly stress free environment, acknowledgement of good performance, some of the employees there had top tier skills and managers foster a positive learning environment to hone yours. Worked from home a couple days a week and not much overtime

    Cons

    Maybe relative low pay, not keeping up with COL

    Advice to Management

    If turn around is high, consider competitive salaries.


  10. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trustwave full-time (More than 3 years)

    Pros

    many many projects going on

    Cons

    a lack of product focus


  11. Great people, cutting-edge technology!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Chicago, IL
    Former Employee - Senior Software Engineer in Chicago, IL

    I worked at Trustwave full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    *some of the smartest engineers I have ever worked with. *open atmosphere, people seem to genuinely enjoy working with each other *great location, heart of Chicago, walking distance to everything

    Cons

    *very fast-paced *sometimes required to choose your own path without being given tremendous amounts of leadership



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