Trustwave Reviews

Updated April 18, 2015
86 reviews filtered by
  • Any Location
  • Any Job Title
2.9
86 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Trustwave President, Chairman & CEO Robert J. McCullen
Robert J. McCullen
52 Ratings

Pros
  • Ability to work from home / remotely (in 8 reviews)

  • Good Co, overall good people in most departments, seems to try hard on work life balance (in 7 reviews)

Cons
  • In the past year and a half almost all of the legacy upper management left (in 4 reviews)

  • Corporate culture is dominated by US (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Good company, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Engineering Director in Chicago, IL
    Current Employee - Product Engineering Director in Chicago, IL

    I have been working at Trustwave full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Terrific mix of technical expertise around the organization: network security operators and engineers, crypto people, pen testers and vuln researchers, "greybearded" Windows and UNIX developers, security and compliance experts, etc. Trustwave is financially robust, and in my experience accommodating of your life outside work. Every year I've seen that the company's value prop — integrated and comprehensive compliance and security — has gotten materially better and better.

    Cons

    The scale and geographic distribution of the company mean that finding and getting in touch with the right person can take some time.

    Advice to Management

    Keep going.

  2. Helpful (1)

    A good story just got better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Trustwave full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    company has grown significantly in the past several years, adding talented consultant, engineers, and security specialists. Acquisition by Singtel has been lauded by industry analysts as a good move for both companies to leverage their strengths. Having the backing of one of the world's largest telco's will certainly help.

    Cons

    Career development and compensation - need to be much more responsive to the changes in the industry.

    Advice to Management

    recent changes have been well-received, but the current employees are hungry for more open communications.

    Trustwave Response

    Apr 16, 2015Manager, Talent Acquisition

    Thank-you for your review - great to hear from an employee who is enjoying the journey - keep on riding the wave!

  3. Helpful (1)

    Great workplace to get into the field and gain knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trustwave full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working at Trustwave has allowed me to touch different technologies and I felt I've learned more at Trustwave in 2 years than I have any where else. There is a path to be promoted and office politics play a very small role there.

    Cons

    Pay is under industry standard.
    Work life balance is usually okay, but can be demanding at times.

    Advice to Management

    Offer pay inline with industry standards to keep top talent.

    Trustwave Response

    Apr 16, 2015Manager, Talent Acquisition

    Thank-you for your kind words, we are very glad you feel that Trustwave offers a great opportunity for both professional and personal growth - it is something our executive leadership takes a great ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. sales

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trustwave

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, none, none, none, none. I have to do at least 20 words and I sick of saying no pros. Hopefully it works this time.

    Cons

    I had the pleasure of being let go twice. both, I was part of the companies trustWave aquired. Once they aquire, they cut you. That's normal I suppose. What bothers me is they also aquire great tech and patents. Wonderfull that the greedy pigs sold all the great American ingenuity to a Singapore company just so a few at the top can get very rich. I get it if your a furniture company or something and send American jobs elsewhere, but your cybersecurity, and now they have tech from company's like Vericept, M86, Mirage, bit armor etc. Enjoy you fat moey traders.

    Advice to Management

    Choke on your cash

  6. Helpful (4)

    Shambles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trustwave full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Security industry is hot. Despite the lack of customer service clients keep buying more!

    Cons

    -Management has no direction
    -Best in class ethical hacking team completely gone after management changes.
    -procedural nightmare. Good luck trying to get resources to help your deals
    -sales management turnover in the last few years has been high.
    -executive level management has also been high. Half the exec team turned over last year

    Advice to Management

    Good luck to the Singapore government who now owns TW. Pump some money into support and trim the fat. Singtel's stock dropped the day the acquisition was announced. That's foreshadowing if I ever saw it.

  7. Helpful (4)

    Rewards mediocrity, punishes performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Sales
    Current Employee - Enterprise Sales

    I have been working at Trustwave full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great story, good technology, great people. Sticky customer base from the legacy PCI business. Trustwave should be killing it in the market place.

    Cons

    Management is investing in growing the top line at the expense of quality of service and customer experience. extended wait times to kick off professional services. Professional services staff is grossly overburdened with no relief in sight. Sales management is stuck on OTE as a fixed measure which rewards the average performers and penalizes the people who are driving the growth of the company. the result is top performers are being penalized in commission payouts at a rate of 20-50% per year. Management has demonstrated no willingness to address this and as a result have lost top performing sales people every year. considering the year long ramp up to get a new sales exec trained and productive, this is a very short sighted attitude on the part of management

    Advice to Management

    wake up. your company is falling apart, you are promoting incompetent people and empowering them to make arbitrary decisions that change business process without fully vetting them. you are rewarding incompetence and punishing the people who are making you money.
    The rats are abandoning ship. Take a close look at the rate you are losing good people. The people who have choices have left or are planning their exit strategy. the people you are left with are not qualified or capable of filling the shoes of the A players you are losing

    Trustwave Response

    Apr 16, 2015Manager, Talent Acquisition

    Thank-you for your candid comments. I think you mention very valid points and while it is easy for us to solely focus on the parts of TW that make us a great story, it is very important to note that ... More

  8. Helpful (1)

    Used to be great. Rapidly falling apart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Consultant in Chicago, IL
    Current Employee - Security Consultant in Chicago, IL

    I have been working at Trustwave full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The group of Spiderlabs guys used to be awesome. Decent resume builder. Money can be good if management likes you.

    Cons

    The majority of the senior talent has left Spiderlabs in the past year. No significant changes have been made to entice others to stay. Management continues to replace humans with broken software.

    Advice to Management

    Wake up and listen to your teams. Nobody is happy about the direction you are taking them.

    Trustwave Response

    Apr 16, 2015Manager, Talent Acquisition

    Thank-you for sharing. The security industry is red-hot and unfortunately due to our brand recognition and the strong credibility that our Spiders have in the industry, the group has been targeted ... More

  9. Great benefits & culture - but lack of focus in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Chicago, IL
    Former Employee - Senior Software Engineer in Chicago, IL

    I worked at Trustwave full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - flexible work (can work from home all five days after you prove that you are not a slacker)
    - every developer gets a mac (and other tools if you need it)
    - can move to Denver/Austin or other software development locations
    - if you work in a product team with an engaged business team and good technical leadership like TrustKeeper,
      you might be able to progress faster
    - two-week sprints help in identifying bottlenecks faster

    Cons

    - pay is not keeping pace with other companies in the area
    - no annual stock options (only once at joining time)
    - long interview process
    - company has been privately held for the past nine or so years
      (so stock options are not easily quantifiable)
    - Most of the product teams lack technical focus. UI work is still
      in Adobe Flex which hampers rapid development.
    - Lots of technical debt in core code-base.
    - Deployments and associated ceremonies take almost a day in a supposedly agile environment

    Advice to Management

    I noticed a developer leaving every month, but there wasn't any effort from technical leadership to discuss reasons with the team and to improve things. Only HR conducts exit interviews. It might be useful to spend more effort to understand why talented people leave than on talent acquisition.

  10. Helpful (2)

    Could be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trustwave

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good technology acquired from companies.
    Benefits are acceptable, but not great.
    Flexible schedules
    There are some really great people here.

    Cons

    Seems to be a lack of vision and execution from the product side of the company.

    There is a huge lack of communication between departments and no one really wants to work together to solve a
    problem, everyone would rather try to push the issue on someone else than just do it.

    No real job advancement or career path.

    There is a feeling that the company does not really care about you, whatever they can do to save a dollar.

    Advice to Management

    Figure out where the company is going to go and clue the employees in so we can get excited about it too and help work towards it.

    Help break down walls between groups don't increase them. Trustwave could be a great company to work at if people would work together to solve problems not hide from them.

    Some stability in upper management would be a good thing.

  11. Helpful (1)

    Good company with some growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Chicago, IL
    Current Employee - Systems Administrator in Chicago, IL

    I have been working at Trustwave

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very talented workforce from top to bottom. There is hardly any political game compared to most companies and everyone is focused on getting the job done.

    Cons

    The entire engineering department is made up of technical minds all the way up to the CTO, so technical skills are valued above all else. Managing people is a secondary concern at best so you have to be self sufficient to thrive. Not much room for advancement.

    Advice to Management

    Get a few managers or directors in the mix who aren't as focused on technical issues who can take care of people.

    Trustwave Response

    Apr 16, 2015Manager, Talent Acquisition

    Thank-you for your candid feedback, we take great pride in listening to our employees and we will try to incorporate your suggestions into our strategic plans. It is imperative to have strong ... More

Work at Trustwave? Share Your Experiences

Trustwave

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.